Search Results for: availability

There are a number of processes that run on a scheduled basis in a big system like RunSignUp – these are called Chronjobs. They are typically run on one server in most environments, and that is how we did things until today. As part of our infrastructure upgrade, we have added the ability for these […]

We did a database upgrade this morning, and some users may have received an error message during the approximately 1 minute the database was down. If they re-submitted their page everything would continue to process as normal. We upgraded from MySQL 5.5 to 5.6 on our main database, our read replica and our shard servers. […]

For the first 6 months of 2015 we had 99.998 availability, with NO unplanned outages (knock on wood). We have had 1,590 releases of our site this year thru August 3, with only 2 requiring us to take the site down (2 minutes once and 5 minutes once). The two planned outages in the first […]

At around 2:00 AM on July 31 our Cloud provider, Amazon AWS, had trouble with three of the services that we use (SQS, SNS, and SES) simultaneously. The outage lasted until about 3:40 AM. This impacted about 50 transactions. We have been able to recover all but 3 of those transactions, and have contacted those […]

In 2014 we had outages totaling 16-21 minutes (depending on how you count an outage) for an availability of 99.996%.  This is down from 99.998% in 2013. As usual, we do a year end (well, almost – there are still 7 days to go as this is written) report on our availability for the year. […]

Our site was down from 6:31 PM Eastern for about 8 minutes.  This was due to a deployment we did, which ironically enough was to help prevent issues if the Amazon Content Delivery Network was unavailable, we would be able to quickly recover from that. We have since deployed the change successfully with no interruption.

We had a 5 minute outage early this morning for 5 minutes at 12:53AM Eastern time. We were doing a deployment and it triggered errors. That error was corrected as quickly as possible. We apologize for the outage. This deployment we did was part of investigating a tricky bug that is causing 1 error per […]

As always, we report any availability issues in the spirit of transparency. We did a database migration early this morning to better support International customers.  The migration took 3 minutes and 29 seconds to complete.  During this time, the site functioned fully with two caveats.  If someone was trying to check out at that time, […]

We had about 2 minutes at 7:25 AM Eastern this morning where about half of requests were not being serviced properly.  No transactions were lost, but users would have had to click refresh on their browsers. There was an unusual bug on one of our http servers where requests were not properly rerouted to the […]

Our 2013 Availability was 99.9981% for the year. We screwed up twice,  and had one planned outage for a total “downtime” of less than 7 minutes for the year and partial registration impact affecting about 15% of customers for about 115 minutes.  This is an improvement from the 14 hours and 36 minutes, or 99.933% […]

One of the Amazon servers went into a hang mode yesterday (always on a Sunday ;-). As we have written before, all of our servers are set up in a redundant fashion, but there are always “gotchas” that you can only learn from experience. We did not have down time, but the site was slow […]

Knock on wood.  Our availability improvements in 2012 have proven to keep us on track. Even with a massive upgrade with Clubs earlier this week we have zero downtime in 2013.  I hope we didn’t just jinx ourselves 😉

Today we made a nice update to our Discount/Membership capabilities to better support Triathlons by giving Race Directors and Triathletes a very simple way to add USAT Insurance.  To accomplish this, we needed to update some pages for race directors as well as participants.  More importantly, we had to update the database structure to not […]

Unfortunately, our 5 year, 9 month and 1 day of 100% uptime with zero time down even for maintenance of the GiveSignup | RunSignup system came to an end at 4:16 Eastern time on June 28, 2021. It lasted for 4 minutes before we were fully operational again. The last time the system was unavailable […]