GiveSignup | RunSignup is seeking a Technical Customer Service Representative to join our team! This position has the opportunity to be based in our Moorestown, NJ, office or remote. This is a great opportunity for a talented and passionate individual who wants to work in a tech savvy, highly effective customer relations environment in the nonprofit and endurance industries.
GiveSignup | RunSignup is a product-driven company that is rapidly growing in the technology industry. We deliver best-in-class technology to the nonprofit and endurance industries to elevate revenue generation and supporter engagement. More than 20,000 races, supporting over 8,000 nonprofits, use GiveSignup | RunSignup’s free and integrated registration, nonprofit ticketing and fundraising solutions to save time, grow events, and raise more money for their races and nonprofits. This role offers a competitive salary, paid time off, health benefits, a Simple IRA with a company match, and much more!
In this role, you will be expected to be available during your scheduled hours to answer support inquiries on the company’s products. You will be expected to continuously update your knowledge on RaceDay Scoring and other GiveSignup | RunSignup products to become an expert in answering customer questions.
Main responsibilities include, but are not limited to:
- Manage and respond to incoming customer support emails for RunSignup
- Quickly create and clearly explain creative solutions for our user’s needs
- Document common user problems and formalize solutions to bring up to our development team
Qualifications
The following are required:
- 2+ years of customer support experience
- The ability to complete tasks efficiently and in a high volume environment
- The ability to quickly learn and understand new technology
- Strong organizational skills and attention to detail
- Strong verbal and written communication skills
- A high energy, hands-on, team player
- Willing and able to travel to company meetings or events
- Willing and able to work weekends and holidays
The following are preferred:
- Experience in the endurance and/or non-profit industries
- Experience in customer support for a Software as a Service (SaaS) business
- Experience in timing industry software such as but not limited to RaceDay Scoring, or The Race Director
If you are interested, please apply to the following link with an updated copy of your resume: https://www.linkedin.com/jobs/view/2809558048/https://www.linkedin.com/jobs/view/2809558048/?cap