RunSignup Blog

Elevating endurance and fundraising communities with the art of technology.

The State of the Industry: 2022 RaceTrends Report is Here!

Our annual RaceTrends Report is here, breaking down the participation numbers and industry trends from 2022 to help you make better predictions and more successful decisions in 2023. You can access the full report below, or register for our webinar (this Thursday, 1/26) for a breakdown of the most important data points. The headline from […]

Welcome, David Drew!

We are excited to announce our newest team member, David Drew. David is joining RunSignup as a Technical Customer Service Representative. He will primarily be focused on providing support for timers using RaceDay Scoring as well as runner tracking. To welcome Drew to our team and to give him the opportunity to tell his story, […]

RunSignup.com Changes Coming

Over the next week or so, we will be releasing a new “content” website for RunSignup – info.runsignup.com. We have spent the past couple of months creating new content for the website so that customers and prospective customers can find information more easily. There are a number of new content sections, like a comprehensive list […]

RaceDay Scoring v3.3.25 is Now Available!

Feature Updates Auto-Save Timer Info Fields now will pull from RunSignup Timer Account Info. The Questions Contact Email, Results Timer Name, Results Timer URL, and Questions Contact URL will now be prefilled with the data that you have set up on your Timer Dashboard under Settings > Timer Info. You can change these values as […]

Ending Email Private Labeling Option

As we transition to Email V2, and try to maintain our free email service, we are announcing the end of Private Labeling for all emails from RunSignup. This means we are ending the ability to private label that we had introduced in 2016. Back in 2016 we added this feature to improve deliverability. Since that […]

EMail V2 Automated Emails

We are beginning to roll out Automated Emails to the next generation email system. Today, we have Price Increase and Incomplete Registration emails ready to set up. Over the coming several weeks, we will add the remaining automated emails – Registration Followup (aka Drip Campaign), Sponsors and RaceJoy. The new email system allows customers additional […]

Display Registration Dollars in Donation and Fundraising Goals

Your fundraising event can now include registration dollars in donation and fundraising goals. This is a great solution for any nonprofit event that wants to display the event’s combined revenue of registration fees + donations as the amount raised, as well as golf tournaments, stair climbs, and other P2P fundraising events that tend to have […]

RunSignup Roadshow: Thanks, Tampa!

We kicked off our 2023 RunSignup Roadshow in Tampa last week, and what a way to start! Attendees joined us at Ordinance One in New Port Richey for three hours of education and conversation over food and beverages. We are thankful to the 45 race directors and timers who registered to join us from around […]

RunSignup ’22 Recap and ’23 Kickoff

One of our Year End Wrap-up Blogs. Others include 2022 Year in Review, 2022 Availability Report, Company Strategy, TicketSignup 2022 Product Recap, RunSignup 2022 Product Recap, and TicketSignup Product Roadmap.  Taking time to reflect on the past year while also planning out the year ahead? We are too! Bob and Allison sit down to discuss company progress and placement for RunSignup, […]

PCI-DSS

Every year around this time we report on our successful annual audit demonstrating compliance to the Payment Card Industry Data Security Standard (PCI DSS).  This year is no exception, another successful audit under our belt!   If you require our PCI Attestation of Compliance document for your records, please contact RunSignup and we can provide it […]

New Unsubscribe Process for Emails

We are in the process of rolling out a new Unsubscribe process for our email marketing system to reduce unintentional unsubscribes by your email recipients. Rather than the unsubscribe link within each email taking the action directly, it now sends the recipient to a page for confirmation. There is no action events need to take […]

Welcome, Duy Nguyen & Matthew Brady

We are excited to announce our 2 newest team members, Duy Nguyen and Matthew Brady. Duy Nguyen and Matthew Brady are joining RunSignup as part of the software engineering co-op. To welcome Duy and Matthew to our team and to give them the opportunity to tell their stories, we spent time learning more about them […]

Guest Blog – Reviews as a service for the Mass Participation sports industry

Guest Blog: Alexandros Tanti, CEO & Co-founder of Racecheck My first-ever triathlon was a life-transforming experience. From a logistical and organisational perspective, everything worked like clockwork, allowing me to enjoy the race and embrace the experience fully. Crossing the finish line filled me with self-confidence and empowered me in a way I had never felt […]

Mobile Timing App v2 is Now Available!

Added the ability to mark upcoming finishers with a specified color. This could be useful for many different purposes. For example, you may want to flag the first 3 female finishers, or a wheelchair finisher, or flag participants that you are unsure about whether you read their bib number correctly. The flag color will be […]

Bayshore Opens with Over 500 Registrations Per Minute

The Bayshore Marathon in Traverse City, MI opened this morning at 9:00AM. It is a very popular race, and there were a bunch of people ready to sign up when registration opened. And many of them signed up very, very fast – 68 in under a minute, 508 in less than 2 minutes and another […]

Founders Corner – Tax Impact of R&D Expense Amortization Due to 2017 Tax Cuts and Jobs Act taking effect in 2022

Exciting title, huh? But changing R&D taxability from a simple expense to a capital investment requiring a 5 year amortization will have a profound impact on all software companies if the current law stays in place. To put a headline on it – it will cost RunSignup about $870,000 in additional federal taxes this year. […]

RunSignup Product Plan for 2023

One of our Year End Wrap-up Blogs. Others include 2022 Year in Review, 2022 Availability Report, Company Strategy, TicketSignup 2022 Product Recap, RunSignup 2022 Product Recap, and TicketSignup Product Roadmap. Also, here is our 2023 Roadmap Webinar. We are very excited about the coming year of advancements we have planned for our endurance customers using […]

RunSignup 2022 Product Recap

One of our Year End Wrap-up Blogs. Others include 2022 Year in Review, 2022 Availability Report, Company Strategy, TicketSignup 2022 Product Recap, RunSignup 2023 Product Plan, and TicketSignup Product Roadmap. Also, here is our 2023 Roadmap Webinar. One of the things we pride ourselves on is the concept of Continuous Improvement. Since the fundamental thing […]

Rowan University: Leaderboard Field Experience Project

December 2022 We just completed the sponsorship of another successful project with students from Rowan University.   Two teams of students enrolled in the Computer Field Experience Course took part in an intensive 12 week hands-on project building a solution using the RunSignup API. The students operated completely independant as a “software services vendor” gathering […]

2022 Year in Review

One of our Year End Wrap-up Blogs. Others include 2022 Availability Report, RunSignup 2022 Product Recap, TicketSignup 2022 Product Recap, RunSignup 2023 Product Roadmap, and TicketSignup Product Roadmap. Also, here is our 2023 Roadmap Webinar. RunSignup helped our customers process $400 Million for their events in 2022. We have continued our growth in our core RunSignup endurance […]

Race Day: Kiawah Island Marathon

RunSignup’s RaceDay team volunteered at this year’s Kiawah Island Marathon prior to the race and on race day. Nine of us started race day at 4am to provide support for the event’s timing company, Go Race Productions. Crisp McDonald, the owner and operator of Go Race Productions has timed the Kiawah Island Marathon for the last ten years also is part of RunSingup’s RaceDay team. He and Stephanie Middlebrooks divided up our duties so we could all get a taste of different aspects of the timer staff’s role.

PRE RACE: KIAWAH ISLAND MARATHON

RunSignup’s RaceDay team got to experience first hand the backend operations of packet pickup and the life of a timer’s support crew by volunteering at this year’s 45th Kiawah Island Marathon on Kiawah Island, South Carolina. The RaceDay team is a team exclusively focused on developing technology for the race day experience with an emphasis on supporting the timer’s role. It is composed of software developers, support, and marketing professionals. With close to 6,200 registrants, the Kiawah Island Marathon was an ideal opportunity to volunteer and see the product the team built in action. Nine of us set out to get first hand knowledge of what race organizers, timers, and participants experience.

RunSignup 101

Are you new to RunSignup or is it time to renew your race? Check out this introductory RunSignup 101 webinar for:

a quick overview on RunSignup

step-by-step guidance on how to set up a race

navigating your RunSign race dashboard

This is a valuable webinar to ensure your registration settings are set up properly and getting full use of your dashboard.

RunSignup Announces 2023 Timer Certification Tour

RunSignup Announces 2023 Timer Certification Tour Four Timer Certifications Virtual Courses We are pleased to announce the launch of our 2023 four-part virtual Timer Certification tour. RunSignup’s Timer Certification program is designed to provide timers with in-depth product training on race related technology to support their efforts to provide high value services to endurance race […]

Availability and Infrastructure Report for 2022

One of our Year End Wrap-up Blogs. Others include 2022 Year in Review, RunSignup 2022 Product Recap and RunSignup 2023 Product Plan. Also, here is our 2023 Roadmap Webinar. We are bringing back our old Availability and Infrastructure Yearly Report after being distracted by the pandemic. We continue to post blogs about important issues that […]

Refer a Friend to RunSignup

This holiday season, we’re happy to announce our first official Refer a Friend to RunSignup program. While many of our customers are recommended by existing customers who love RunSignup, we want to give a little gift to those spreading the word about RunSignup, TicketSignup, and GiveSignup this winter. How can I refer friends? You will […]

How to Renew Your Race with RunSignup

It is that time of year! We encourage events to renew their races as soon as they are able to so that they can give maximum time to grow registrations through marketing and pricing campaigns and through participants’ word-of-mouth – the most powerful form of marketing available for races. This webinar covers the specific steps event organizers need to take to successfully renew events on RunSignup and walks through some of the typical situations events face with participant management. By using RunSignup’s backend setup capabilities, events can automatically have the system manage refunds, deferrals and race postponements and empower participants to self serve certain changes. The session is capped off with highlighting some of the most effective ways events can use RunSignup’s features to help increase registration and participation levels.

Seeking Customer Service Talent to Join Our Team

We have two customer service positions now open at RunSignup; a full-time and a part-time Technical Customer Service Representative. You can work from our Moorestown, New Jersey office or from the convenience of your home. Below are more details. Interested in applying? Send your information to kristina@runsignup.com.

2022 Is A Big Year for Turkey Trots

The biggest US running day of the year had an impressive showing in 2022, with 756,894 people participating in 730 races across the country and raising more than $1.8 million dollars for charities. That represents record participation on the platform, likely due to both an increase in market share and a strong rebound of the […]

Intermittent Issues with Facebook Fundraiser API

Over the last couple weeks we’ve had a few nonprofits report issues with their Facebook Fundraiser integration. Meta has undergone some changes over the past month and our previous contacts are no longer with the company. We are still waiting on Meta to release a fix to the Fundraiser API and provide our team access […]

Thanksgiving Infrastructure Report

Note from Dec. 15 2022 – We have deployed an upgraded layer of software that controls our session management that is adaptive to high demand and removes the problem with the Apache Webserver cache mechanism that caused some slow performance on Thanksgiving morning. We had over 750,000 people sign up for 730 Turkey Trots who […]

Founders Corner – RunSignup Company Strategy

As with other Founders Corner blogs, I like to write these blogs to help myself make sure I am thinking about things clearly, as well as communicate important information that I want available to all employees and customers so we can get feedback and we all understand the path forward. I’ve written about pieces of […]

20 Things We’re Thankful For This Thanksgiving

On this Thanksgiving Eve, we wanted to take a little time to say our thanks as a team! Here are 20 things we’re thankful about this year. 1. Thanks to Our Customers (that’s YOU!) First and foremost, we are SO THANKFUL for our customers. Our business only exists because of your business, and we’re thankful […]

Enterprise Email Delivery

Following up on our recent introduction of Deduplication Options for Email v2, we wanted to go behind the scenes to explain how our email delivery system is being further optimized.  Enterprise level email delivery is much harder than it may appear.  Like many things with an internet based product, we have to spend a lot […]

Asics Acquires Njuko

Asics announced the acquisition of a leading European registration provider, Njuko. This is in addition to their other acquisitions of RunKeeper (training app), Race Roster (Canada and US registration) and RegisterNow (Australia registration). Congratulations to Pierre Duvelleroy and his team, who have built a good quality company who operates the right way with reasonable fees […]

Deduplication Options for Email V2

There are now 3 deduplication options for Email V2: You can select your preferred deduplication option on the Recipients page where you select Email Recipient lists to receive an email. We will walk through each deduplication option in more detail. Email, Name, and Placeholders We recommend using this setting for all race communications that use […]

RaceDay From Participant’s Perspective

As race organizers, you know what it takes to put on a race and all the efforts involved on the backend leading up to race day and on the big day. But what do participant’s experience when they interact with all those great services you’ve set up? This webinar covers this topic and specifically dives into what participants experience as they go through the various RaceDay tools available for events who use RunSignup’s registration. Since these integrate with one another on the backend, participants receive a more streamlined and connected experience.

Founder’s Corner – Eventbrite’s Weakness is Ad Strategy

Part of Bob’s continued ramblings. Eventbrite has had a history of overstating things a bit too much. This blog digs into the details of how Eventbrite is: There are plenty of customers who will begin to understand these impacts in the coming years and why they will move to TicketSignup for our free websites that they […]

American Express Outage Friday Night

American Express had some outages on Friday night, November 18, 2022. About 10-15% of credit card transactions on our platform use American Express credit cards, and some of those transactions took extra time and some failed. When we try to process a transaction that fails, our processor (Adyen) gives us a status code back. Sometimes […]

Founder’s Corner – Annual Reviews and Compensation

Part of Bob’s continued ramblings. This one covers an overview of the how and why we do reviews and our compensation. Annual Reviews We like to do reviews and compensation adjustments on an annual basis. There are a number of positives around doing this on an annual basis: Reviews Over the past several years we have […]

Email V2 in RaceInsights Analytics

Email V2 stats now show in RaceInsights Analytics. This gives you even more insight into how your emails drive website views, registration numbers, and revenue. RunSignup email is free and you can send unlimited emails. However, it’s important to balance frequency and quality – if you send too many emails with poor content, your contacts […]

Founder’s Corner – Could RunSignup or TicketSignup Handle Taylor Swift

Part of Bob’s continued ramblings. I’ve been asked a number of times in the past couple of days, including by my daughters (who know I am a Swiftie) if we could have handled the load that Ticketmaster could not? The simple answer is kind of. Seating Our biggest limitation is seating charts. We do not do […]

New Announcer Screen

he webinar below covers RunSignup’s new announcer screen for race organizers and timers to use on race day. Powered by RaceDay Scoring, the announcer screen streams personalized participant information as they cross timing points on the course. This newest feature enables race announcers to make timely personal public recognition of race participants- an honored tradition of on-site endurance events. 

Meet RunSignup at the 2023 Winter Roadshow

Registrations for the 2023 RunSignup Winter Roadshow are open! As we announced in September, we are foregoing our traditional Symposium this year in favor of smaller events that allow us to reach more race directors and timers all around the country. We’re starting off with eleven Roadshow Stops between January and March, and you can […]

Founder Corner – Thoughts on Layoffs

Part of Bob’s continued ramblings. There have been tons of layoffs recently in the technology sector. The major factor driving this is a shift from investor perspectives of value on growth vs. profitability. And that was driven by very low interest rates. That is not the point of this blog, but just to follow that […]

Webinar Recap: Key Components for Your Race Website

Your race website is automatically created and sync’ed with all the information you input when filling out the race wizard. A fully functional website helps organize your race information in a structured and easy to find format while also allowing you to add custom branding to make your website eye-catching and uniquely yours. In addition […]

Rebuild Your Race with RunSignup

RunSignup offers a wealth of free products and features events can take advantage of to support these efforts and we know many event organizers may not be aware of all that is available to them. So, to help our events we host webinars that focus in on using the tools that specifically support increasing registration numbers. We’ve also shared many best practices and tips for approaches we know that work.

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