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Yesterday, February 17, 2020, was a big day. We processed over $3.4 Million across over 50,000 registrations. There was the big 30,000 lottery drawing for the Blue Cross Broad Street Run. Also the 1,400 person drawing for the Horribly Hilly Hundreds. Oh, and there were two sellout races with the Race To Robie Creek selling […]
We have released a new participant management feature that will allow participants to receive a refund when someone else takes their place. This is particularly useful for sell out races with a waitlist. A good example is a race may be sold out, but there are 1,000 people on the waitlist eager to get in. […]
We have updated the Waitlist search for race directors to add all events in addition to the individual events, as some races have multiple sold out events:
We have a couple of large customers who have sold out events with Waitlists. Some participants signed up for another event wish to transfer themselves to the event with the waitlist. In this example, a person in the Marathon event for the Wineglass Marathon wants to join the waitlist for the sold out Half Marathon: […]
The Space Coast Marathon had a successful phased registration opening over the past several days. They made use of the Loyalty Program as well as adding a Password to registration. The Loyalty Program is available under the Registration Menu on the Race Dashboard and allows you to open up registration to priority registrants before the general […]
We have updated the Waitlist Management page to make it easier to see what is happening in real time for your waitlist. The layout is nicer with better and clearer information. The big new feature is the ability to easily edit a particular person on the wait list. By clicking the Edit button, you get […]
We are working with a large race who will be using our lottery and waitlist features. We’ve made some updates to clean this up for them. First, we used to have a “Registration Full” message that showed by default. The Registration Full message makes sense for races who sell out and still allow people to […]
We have a series Customer Case Studies, in which we take your stories and share your challenges and successes as a learning tool for other RunSignUp users. This Syracuse Half Marathon Case Study focuses on creating demand through a premium event, and customizing a race to encourage group participation and donations. View the PDF Version of the Syracuse […]
We had a couple of races open up this past Saturday that sold out quickly. These are established races who have sold out in the past and they both did some interesting things that others can learn from. Murfreesboro Half Marathon in Tennessee went live at 9:00AM on Saturday morning and sold out their 2,500 […]
An increasing number of races are selling out. This opens up all sorts of potential frustrations and opportunities for Race Directors. We see the glass as half full – so the next several posts will introduce some ideas on dealing with this, including posts on Wait Lists, Refunds, Race event transfers and Bib Exchange. Wait […]
This month we will discuss a good problem that more races are having – selling out, and how to handle some of the hassles of runners wanting to change their race or transfer their bibs. Wait Lists With the growing popularity of running, more races are starting to reach a maximum number of runners they […]
