Please follow our new blog for the latest RunSignup news.
Visit the new RunSignup blog
We have added a new feature to Custom Questions – the ability to set a limit for the total number available to specific options. The inventory option works for Check boxes, Radio Buttons and Select Menus where there are specific answers to the questions. When people register, on the Questions page, participants will not see […]
You can now collect additional information from your ticket purchasers and/or ticket holders with flexible Ticket Event Questions. To add questions for your attendees to answer when they buy tickets, navigate to Event >> Questions from your Ticket Event Dashboard. Click the orange Create a Question button to start adding questions. How to Create Questions […]
We have added a powerful new capability to custom questions – having a unique answer. This is very useful for races who want to specify which participant is doing each leg – for example Bob is doing leg 1, Jeff is doing leg 2, Meredith is doing Leg 3. As each of these people sign […]
We recently had a race that wanted an option to pick a random response to the question of which officer they were running in honor of since there were 900 officers that could have been chosen. This can be setup in the Question setup page: This shows as a button during registration: Note also, […]
We have added a way for races to allow or require registrants to upload files during registration. This can be used for races that need to collect medical certificates, result verification forms or camps/events that need permission slips. Registrant File Uploads can be enabled by following these steps: Go to Race>>Registration>>Registrant File Uploads Click Add A […]
We have expanded the Participant Report to easily do a search based on Custom Questions. We added a button on the Search All Fields to filter on Questions. When this button is clicked, all of your custom questions that have optional answers (not free form word answers) show: Note only one field may be selected […]
We have added the rich text editor we make available elsewhere to the Question Additional Details description. For example you can over-edit like this:
There is now an option to create questions that are only asked of Corporate Team Captains. The option is a simple checkbox under each question in the Race -> Registration -> Questions setup page.
We have made the Additional Details that you can put in Custom Questions into a scroll box. This is useful for the Waiver example we mentioned in this blog post.
We have added an option to position the Question Answers below the “Additional Details” in Custom Questions. This is useful for when races may have more than one waiver: This is simply a new option at the bottom of each question in the race director dashboard:
We now have an option to ask questions only to Team Captains. This is useful if your race only needs the answers to a team question once, and do not need to ask every team member. It is another checkbox option under each Questions you create. Note that the Answers get tied to the Captain […]
We have added an “ALPHABETIZE” button for checkbox, radio button, and select-menu custom questions. This is a great feature for race directors that add additional question responses after registration is open or just have a long list of responses that aren’t in a certain order. Once you have added the question responses, you can click the […]
We’ve added a “Text Box” option to the different formats we support for custom questions. This gives participants more room to enter information – for example short essay contests for “Why I Run”.
The “Save” button at the bottom of the Custom Questions setup page on the race director dashboard can be inconvenient when you have a lot of questions. We have made this a floating button at the bottom of the page to make it simple to Save information if the race has more than 5 questions. […]
We have added the capability to import answers to custom questions. This can be useful if you want to record information about participants that you want to merge into their registration information. Roller Coaster Races was the customer who suggested this. They give different amounts of park tickets based on the membership type of the registrant […]
We have a series Customer Case Studies, in which we take your stories and share your challenges and successes as a learning tool for other RunSignUp users.  This Case Study focuses on a commitment to Race Day technology. View the PDF Version of the Case Study Erie Runners Club, RunSignUp, and Race Day The Erie Runners […]
We have added an option to make questions “internal” only. This means that participants never see the question. This is useful for three use cases: If a question is being asked to participants, but you no longer want to ask the question. By setting it to “Internal”, participants will not have to see it, but […]
As we continue on with our revamped User Interface, we have released an updated Custom Questions. The enhancements include a cleaner, more modern user interface, along with improved layout of grouping questions by participant with their Giveaway selection. Here are a couple of examples. THe first shows two runners registering in one transaction. Note how […]
We have added Standard Questions – which creates a standard set of information that can be used across races and is stored as part of a runner’s profile and be reused. This list will expand in the future. The first 3 Standard Questions are: Emergency Contact Name Emergency Contact Phone Cell Phone Number for Important […]
We have a series Customer Case Studies, in which we take your stories and share your challenges and successes as a learning tool for other RunSignUp users.  This Dirty Dog 15K Trail Run Case Study focuses on tiered pricing for a sellout race, building bib labels, and differentiating your race to create positive word of mouth. View […]
We have 2 new How-To videos: Adding Registration Questions: Select question options, indicate who is asked each question, and determine the order of questions Implementing Question Logic: Set up questions that are dependent on the response to a previous question Add Registration Questions: Set Up Question Logic:
We have a series Customer Case Studies, in which we take your stories and share your challenges and successes as a learning tool for other RunSignUp users.  This Lehigh Valley Road Runners Case Study focuses on using custom questions to manage volunteerism and building a member-focused Race Series. View the PDF Version of the Lehigh Valley Road […]
We have a series Customer Case Studies, in which we take your stories and share your challenges and successes as a learning tool for other RunSignUp users.  This Rock & Stroll Case Study focuses on supporting donations for multiple charity partners. View the PDF Version of the Rock & Stroll Case Study Overview: Rock & Stroll used RunSignUp for […]
We have a series Customer Case Studies, in which we take your stories and share your challenges and successes as a learning tool for other RunSignUp users.  This Syracuse Half Marathon Case Study focuses on creating demand through a premium event, and customizing a race to encourage group participation and donations. View the PDF Version of the Syracuse […]
We have added the capability to set a default answer to your custom questions. This will appear in registration with all of our different formats of questions. For example, the setup for the Select menu looks like this: And the runner will see it in the registration path as: Here is an example of the […]
We have a series Customer Case Studies, in which we take your stories and share your challenges and successes as a learning tool for other RunSignUp users.  This Kaiser Permanente Corporate Run/Walk Case Study focuses on the recruitment and self-service management of Corporate Teams View the PDF Version of the Kaiser Permanente Corporate Run/Walk Case Study An Introduction to […]
We have a series Customer Case Studies, in which we take your stories and share your challenges and successes as a learning tool for other RunSignUp users.  This Ventura Marathon Case Study focuses on Self-Service Participant Management, Sponsors, and Club Discounts & Cross Promotion. View the PDF Version of the Ventura Marathon Case Study Overview: The Ventura Marathon sets […]
We have added the ability to have question logic. This means that you can show a sub question only if the answer to a previous question is given in a certain way. The example on the right is a simple one – where you only want a runner entering their expected time based on if they […]
Yes, that is right. We have added some more customization to the custom questions. For the time data type, we have given you the ability to specify a minimum and maximum time. This is useful for a variety of use cases – for example warning runners there is a cut off of say 6 hours […]
We have now added the ability for runners and race directors to easily edit the responses to Custom Questions that are asked during registration. This is particularly useful for races, clubs and other technology partners who need to keep accurate information over a period of time, or are feeding other important databases and applications. NOTE: […]
We have extended the ability to ask Custom Questions during registration to ask for specific types of information: Date Phone Number EMail Address Whole Number Positive Whole Number Decimal Number This assures that when a runner is answering a question, they fill in the right type of information. The Date Function is nice because it […]
We have added a time format for custom questions. This is very useful for races asking for an estimated finish time. Just click the new button as in the example on the right. This will automatically insert the question into the registration with all the formatting and validation (you can’t enter 17:89). This is what […]
We are on a big roll right now to put in all the features we added to Clubs back into the Race side. Â Today we are releasing some improvements to the Donation setup as well as the Custom Questions setup. Â These are mostly minor, but do include the nice new Mobile design. We will keep […]
Jordan was signing up for a Half Marathon yesterday. Â Unfortunately he had to use Active. Â Not sure how much of these screens were Active (are they selling shoes in addition to magazines now???) and how much was the Race Director. Â In any case, our STRONG suggestion is to keep it simple! Â The more data you […]
We added the ability to set Event Specific Questions for races. Â This makes it easy for race directors to ask specific questions for certain events and not for others. Â Perhaps you want to know the estimated time for the Marathon, but not for the 5K. You can set questions to display on a per event […]
