We have (finally!) made an often repeated request to enable clubs to use specific member numbers that do not change each year. We have given a ton of options, as there seem to be a lot of different ways each club wants to administer their member numbers. Combined with some report restructuring and the new […]
We have added an Advanced Option under Club Membership Discount Pricing that requires membership in a club for specific Events. This can be very useful for Clubs with their own race series who might have a specific Event like a Club 10K that is separate from the Open 5K. It can be a tool for […]
We have fixed a bug where the Primary Member in Family Memberships was being assigned to a different family member upon renewal. These should be reset now.
We have updated the Expiring Membership Report to exclude deleted memberships.
When clubs move over to RunSignUp, they can import their members, including multi-person or family memberships. When new members are imported into RunSignUp, they need to “Claim” their account – so that it is matched up with a real userID in the system. Imported multi-person memberships now get set up as sub-accounts of the primary […]
We previously had the same email notification go to the club member and copied to the club officers (if they wanted) whether a member joined for the first time or renewed. We have added a new Notification for Renewals. You can customize this in the Club Dashboard – just search Notifications.
We have added the ability to quickly sort on any column in the Club Membership Report Just click on the little Arrows in the Title bar:
We’ve added the Contact Us form that we have for race websites to reduce spam. Rather than an email address for the club showing, there is now a contact for, which will be forwarded to the club’s email address: Clicking the Questions? button will display this: Note we have seen some aggressive shirt and other […]
When you turn on Club Membership Discounts, and a participant qualifies, they will no longer be eligible for other Member Discounts. This is a further feature added to the previous feature of limiting club membership and age based pricing discounts.
If you give age or multi-person discount pricing, you can now limit the ability for “double dipping” on discounts from Club Memberships. This is controlled in the different pricing setups, such as the screen shot below from Age Based Pricing.
We have added the capability to do internal questions to Running Clubs (it first came out for Races and Volunteers). This is useful for two use cases: If a question is being asked to club members, but you no longer want to ask the question. By setting it to “Internal”, members will not have to see […]
We have a series Customer Case Studies, in which we take your stories and share your challenges and successes as a learning tool for other RunSignUp users. This Case Study focuses on a commitment to Race Day technology. View the PDF Version of the Case Study Erie Runners Club, RunSignUp, and Race Day The Erie Runners […]
We have added a “Nearby Races” page to Club Websites. This makes it easy for club members to find and post local races, and can become a draw for local runners to your Club Website. Here is an example of what it look like. Note the new page on the bottom of the Menu: By […]
We have a series Customer Case Studies, in which we take your stories and share your challenges and successes as a learning tool for other RunSignUp users. This Bluegrass Runners Case Study focuses on automated club management tools and membership discounts. View the PDF Version of the Bluegrass Runners Case Study Bluegrass Runners and RunSignUp The Bluegrass Runners moved […]
We have added the ability to create custom sections that can only be seen by current registrants or existing club members. This is a great feature that will allow you to post information, event and club details that can only be accessed after a registration or club membership is completed. This feature can be turned […]
We (finally) have free emails for Clubs! This works the same way that Email for Races works. You can view the How To Video here. We ask that you use the email responsibly for things like communicating with Club members and promoting races where you take registration on RunSignUp. The emails do cost us money, […]
We have added the option to place any RunSignUp Widget into a Race Page of your RunSignUp website. This can be convenient for lots of purposes – like highlighting some other races on your website, or putting a calendar of races on a Club website. To set this up, just go to a page you […]
We have released the same website capabilities for Clubs that we recently released for Races. All of the existing Clubs were automatically updated. The new design brings a number of benefits: Facebook Header Look. We evaluated a number of options and settled on a familiar look – the Facebook header style with a nice cover photo […]
At our 2015 RunSignUp Race Director/Timer Symposium, Andy Marsh from Playmakers shared his view of the synthesis between Races, Training Programs, and Running Stores: We’ve shared our philosophy of the Running Community before; that the running community is made up of tens of thousands of micro-communities that overlap – races, running clubs, running stores, timers, as […]
In their latest edition of Keeping Pace, the RRCA newsletter, Road Runners Club of America encouraged their clubs to rally behind the BOSTON film. We’ve already outlined some of the reasons why you should help fund BOSTON, but what’s in it for the club? The first 100 Clubs (or individuals) who raise $2,500 earn a one time […]
We have a series Customer Case Studies, in which we take your stories and share your challenges and successes as a learning tool for other RunSignUp users. This Dirty Dog 15K Trail Run Case Study focuses on tiered pricing for a sellout race, building bib labels, and differentiating your race to create positive word of mouth. View […]
This past weekend was a big race weekend in the United States. Overall, RaceJoy had close to 2,000 users over the course of the weekend and 340 phones were tracked with at least one supporting spectator tracking them. More than 7,000 GPS-timed Progress Alerts were sent out, as well as 1,700 cheers. We are continuing […]
We have a series Customer Case Studies, in which we take your stories and share your challenges and successes as a learning tool for other RunSignUp users. This Lehigh Valley Road Runners Case Study focuses on using custom questions to manage volunteerism and building a member-focused Race Series. View the PDF Version of the Lehigh Valley Road […]
We have a series Customer Case Studies, in which we take your stories and share your challenges and successes as a learning tool for other RunSignUp users. This Ventura Marathon Case Study focuses on Self-Service Participant Management, Sponsors, and Club Discounts & Cross Promotion. View the PDF Version of the Birmingham Track Club Case Study Birmingham Track Club […]
To simplify Club Membership renewal, we have added a new “Renew” tab. This new tab enables members to search for themselves and then renew their membership. This is especially convenient for new clubs where members have been imported and the new members can claim their membership. Here is an example:
One of the popular features for race and running clubs is the ability to offer a discount to running club members for a race. This is great for races looking to attract local running clubs. Also great for clubs who put on races and want to give their own members a break (or entice others […]
The big advantage of RunsignUp Clubs is having a single database that holds all changes and all information. All Club Officers can see the current information, and more importantly, club members all can see it as well. If a club member updates their personal information because they moved or changed emails, that is known to […]
We are seeing more and more Running Clubs making the move to RunSignUp Clubs. We noticed an article in The New York Times this morning about how The Cloud is impacting organizations. It can be easily applied to Running Clubs: Ed Lazowska, who holds a chair in computer science and engineering at the University of […]
We have a series Customer Case Studies, in which we take your stories and share your challenges and successes as a learning tool for other RunSignUp users. This Case Study on Gallagher Fitness Resources and ActiveSalem.com focuses on implementing a RunSignUp Race Calendar, providing resources to local Race Directors, and using RunSignUp Clubs to manage Training Programs. View […]
We have had the capability to automatically send up to 5 emails when a club member’s membership is expiring (for example 60, 30, 7 and the day of expiration). We have just added the capability for a Club Officer to also receive an email when memberships really do expire without being renewed. You can set […]
We have a series Customer Case Studies, in which we take your stories and share your challenges and successes as a learning tool for other RunSignUp users. This Gulf Coast Runners Case Study focuses on Club Member Management, Social Event Signups, Donations, and operating as a guide for Charity Races. View the PDF Version of the Gulf […]
We have a series Customer Case Studies, in which we take your stories and share your challenges and successes as a learning tool for other RunSignUp users. This Ventura Marathon Case Study focuses on Self-Service Participant Management, Sponsors, and Club Discounts & Cross Promotion. View the PDF Version of the Ventura Marathon Case Study Overview: The Ventura Marathon sets […]
Innovation: The act or process of introducing new ideas, devices, or methods. As technology people, we love the opportunity to continually innovate and bring new features to the table…but don’t mistake innovation for instability. We believe innovative technology should still be reliable technology. Have ideas? Challenge us!
The RunSignUp Race Calendar Widget is useful for Timers, Running Clubs and Running Stores who want to have a list of races in their area on their own websites. The example on the right is from Playmakers Running Store in Michigan. The calendar widget lists races. All you need to do is put a simple line […]
We have added the capability to specify club memberships based on a number of days, in addition to months, yearly and a specific date range. This is useful for clubs and running stores who have training programs that last for 10 weeks, for example (actually that was the use case of the running store that […]
We are starting a new series of Customer Case Studies, in which we take your stories and share your challenges and successes as a learning tool for other RunSignUp users. At the RRCA Convention, we found our first willing case study, the Maine Track Club. This Case Study focuses on the initial transition of a […]
The Space Coast Marathon opened up registration this morning on RunSignUp. This is a sell out race, and what was interesting is the way they handled registration. Like the Spring Lake 5, they wanted to give a first chance to last year’s participants. And like the Spring Lake 5, they emailed a password to last […]
When a Mom registers herself and her son for a race (or a club), a Primary Account is automatically created for the Mom and a Secondary Account is created for the Son. This creates a number of potential ways that Primary and Secondary Account holders can collaborate in RunSignUp: 1. Create a Primary Account from […]
If a husband and wife both set up accounts on RunSignUp, how do they both join a Club as a Family Membership? Now it is easy to share your account with others. In this example, the husband can log into RunSignUp and “Share Account” from their Profile Page. Then the wife will be able to […]
This is for advanced users who want to integrate an existing (or new) application with our Club API. The main purpose is for an application to sync data associated with members of a club with the external application. We are currently working with a club who uses a training application that needs to sync with […]
We have added some more options to the Information Sharing tab for Running Clubs. Clubs can now chose to have: No list of members List of Members by name (the first screen shot below) Search box to find members by entering a name (the second screen shot below) We find having a public listing is […]
(Geek alert!) We have just released an extension to our Open API to include Club Membership access. This gives other software providers as well as advanced customers access to Club Membership information from their application. For example, another registration provider could now offer a similar capability to our discount to club members. While some might […]
We have added the capability for a club member to manage their membership better. Now you can: Renew Membership Add Members to a Family type of membership that allows multiple members Remove Members from a Family type of membership Cancel a Membership (no refunds) Cancel and then Change to a New Membership level. This is […]
As we continue to get large clubs importing existing memberships into RunSignup, we learn more and develop a few tools. One of the powerful things RunSignUp offers is the idea of a single Membership covering multiple people. Very useful for Mom to sign up herself, her husband and two kids in a single registration. When […]
We provide several ways to help Running Clubs get renewals. 1. Automated Email Notifications. You can set up to 5 emails to be sent to each individual that has an expiring membership. You can modify the email that is sent out to have your own custom message in addition to the standard info and links […]
When visiting with the Pikes Peak Running Club a couple of weeks ago, they showed us some reports they had from their old system they had developed themselves. The reports were such a good idea, we added them for every running club. Just go to Members and then click on the Green Actions drop down […]
As a follow on to the post on Importing Club Members, we wanted to give some tips and tricks we have learned as more and more clubs are moving to RunSignUp. Small Chunks – Import small chunks – maybe 100 at a time. There are several reasons. First, we display all the imported data before you […]
We’ve added a nice feature to make it super-easy for Club Directors to send Claim information to club members they have imported. This is important since it let’s a club member manage their own membership and renew it – thus reducing duplicate membership records. Just click on the little “Send Claim Instructions” under the person’s […]
We have a lot of Running Clubs moving to RunSignUp. A common challenge of the transition is matching a person on an Excel spreadsheet to a real user logging in. We offer a “Claim Account” capability. This allows a member that was uploaded with an email address a method of claiming their account. One […]