We have two customer service positions now open at RunSignup; a full-time and a part-time Technical Customer Service Representative. You can work from our Moorestown, New Jersey office or from the convenience of your home. Below are more details. Interested in applying? Send your information to kristina@runsignup.com.
The biggest US running day of the year had an impressive showing in 2022, with 756,894 people participating in 730 races across the country and raising more than $1.8 million dollars for charities. That represents record participation on the platform, likely due to both an increase in market share and a strong rebound of the […]
We had over 750,000 people sign up for 730 Turkey Trots who used our platform this Thanksgiving. It is by far the busiest day of the year that produces huge load on our systems with last minute registrations, timers posting results and photos and people checking directions and start times and results. We did not […]
As with other Founders Corner blogs, I like to write these blogs to help myself make sure I am thinking about things clearly, as well as communicate important information that I want available to all employees and customers so we can get feedback and we all understand the path forward. I’ve written about pieces of […]
On this Thanksgiving Eve, we wanted to take a little time to say our thanks as a team! Here are 20 things we’re thankful about this year. 1. Thanks to Our Customers (that’s YOU!) First and foremost, we are SO THANKFUL for our customers. Our business only exists because of your business, and we’re thankful […]
Asics announced the acquisition of a leading European registration provider, Njuko. This is in addition to their other acquisitions of RunKeeper (training app), Race Roster (Canada and US registration) and RegisterNow (Australia registration). Congratulations to Pierre Duvelleroy and his team, who have built a good quality company who operates the right way with reasonable fees […]
There are now 3 deduplication options for Email V2: You can select your preferred deduplication option on the Recipients page where you select Email Recipient lists to receive an email. We will walk through each deduplication option in more detail. Email, Name, and Placeholders We recommend using this setting for all race communications that use […]
Part of Bob’s continued ramblings. Eventbrite has had a history of overstating things a bit too much. This blog digs into the details of how Eventbrite is: There are plenty of customers who will begin to understand these impacts in the coming years and why they will move to TicketSignup for our free websites that they […]
American Express had some outages on Friday night, November 18, 2022. About 10-15% of credit card transactions on our platform use American Express credit cards, and some of those transactions took extra time and some failed. When we try to process a transaction that fails, our processor (Adyen) gives us a status code back. Sometimes […]
Part of Bob’s continued ramblings. This one covers an overview of the how and why we do reviews and our compensation. Annual Reviews We like to do reviews and compensation adjustments on an annual basis. There are a number of positives around doing this on an annual basis: Reviews Over the past several years we have […]
Part of Bob’s continued ramblings. I’ve been asked a number of times in the past couple of days, including by my daughters (who know I am a Swiftie) if we could have handled the load that Ticketmaster could not? The simple answer is kind of. Seating Our biggest limitation is seating charts. We do not do […]
Registrations for the 2023 RunSignup Winter Roadshow are open! As we announced in September, we are foregoing our traditional Symposium this year in favor of smaller events that allow us to reach more race directors and timers all around the country. We’re starting off with eleven Roadshow Stops between January and March, and you can […]
Part of Bob’s continued ramblings. There have been tons of layoffs recently in the technology sector. The major factor driving this is a shift from investor perspectives of value on growth vs. profitability. And that was driven by very low interest rates. That is not the point of this blog, but just to follow that […]
Feature Updates Updated Membership Display to show even if there is no Membership Number. Some Memberships at RunSignup are set up without the concept of a Membership Number existing. In this case, we will show the membership and whether or not they are a member instead of hiding any membership that does not have a […]
We did a quick check-in on how some of the data is looking this year so far for registration (November 7, 2022). We have been tracking how far races have recovered post pandemic. We also have done an annual wrap-up after turkey trots are done. Last year there were 617,000 participants across 640 Turkey Trots […]
We have been tracking a data point this year where we look at a cohort of races that were on our platform in both 2019 and 2022 by the month the race occurred. Meaning we looked at races that happened in October of this year (2022), and compared if they were also on our platform […]
RunSignup’s API offers industry technology providers an easy way to integrate their technology into our platform to provide increased value and a seamless experience for both race organizers and participants. We are pleased to share RunGo’s recent announcement of their integration with RunSignup’s platform.
RunSignup is working on a new company website that we will be launching in January 2023. While stock photos are ok, we would love to feature YOUR event photos on our website. If you’d like to see your event on the RunSignup website, please upload your photos to this shared Google Photo album: https://photos.app.goo.gl/k7ym8TeMh8aPVXe56. When […]
It is that time of year again! The busiest season for the endurance industry and, for many ,the biggest race event of the year. To help our event organizers prepare and make the most of the tools available to them at RunSignup, we hosted this Turkey Trot Tech Prep webinar.
Over the past couple of months every RunSignup employee went out to volunteer at an event. The idea is that we want to make sure our entire company understands what an event director does – to feel the countless tasks, the stress, but also the joy of putting on an event. We went to everything […]
We are pleased to announce the new ability for race participants to search for events offering non-binary gender features. RunSignup currently has more than 2,500 events offering a non-binary gender option. This is RunSignup’s latest effort to better support inclusive and flexible gender options within the event registration process. The new search capability follows several other inclusive innovations such as the ability for events to add a non-binary gender category. This is then able to integrate seamlessly with other RunSignup products like RaceDay Scoring so that gender divisions publish official results for a non-binary category.
The Midstate Massive Ultra Trail event, a point-to-point trail race with distances of 100, 50 and 30 miles in Massachusetts, has offered RaceJoy since its inception of 2019. This popular ultra New England event attracted close to 350 participants this last weekend and 78% opted to use Runsignup’s RaceJoy’s tracking and spectator engagement features. Each participant had about 5 people tracking them in RaceJoy and sending them cheers. An impressive 1,600 people used the RaceJoy app during the event.
With the release of our new Mobile Timing App, we have extended our complete results system to really simplify and expand the results process for Ultra race directors and the participant experience. Of course, RunSignup is well known for our full suite of RaceDay technology – Bib Management, CheckIn App, Free Photos, Free Results, Live […]
Q3 2022 saw several trends in our business: We share our high level numbers and thoughts on the market and technology advances on a quarterly and yearly basis – 2012, 2013, 2014, 2015, 2016, 2017, 2018, 2019, 2020, 2021, Q1 2022, Q2 2022. RunSignup Quarterly Numbers We had a record quarter as we continue to benefit from strong word of mouth about our technology platform […]
Our Volunteer system and Voucher capability might be the perfect combo for many events looking for ways to reward their volunteers. This is especially convenient for race management companies who have multiple events each year and you may reward a volunteer with a free (or maybe half off) event of their choosing if they volunteer […]
Ultra Running Magazine has started up a new Weekend Update email that is really packed full of news, results, interviews and links to lots of other information the Ultra and Trail community will love. You can see the updates here. And signup for the newsletter here. Here is an example snippet: And the weekly results […]
UltraRunning Magazine, known as “the voice of the sport” since 1981, has recently completed an integration with the RunSignup Results API to automate the population of results data on their free and open Ultra Results Listing service. UltraRunning Magazine provides race results and also curates individual results across all registration and results platforms. Here are […]
As described last week, we have a planned upgrade happening on our databases this week. We have done a number of tests and are hopeful for a quick and non-impactful transition. We also have planned and tested fallbacks as well. We will be doing the Database Shard (less important database tables) on Tuesday morning, and […]
We are excited to announce our newest team member, Yusuf Kajee. Yusuf is joining us as a Software Developer and will be working on and expanding mobile applications of RunSignup Software To welcome Yusuf to our team and to give him the opportunity to tell his story, we spent time learning more about him both […]
We like to hear from people in the industry to find out more about them and how they use RunSignup’s products. Recently, RunSignup’s Steve Bingham-Hawk chatted with Michelle Craske with Sommer Sports to get some inside scoop. For those of you not familiar with Sommer Sports, it is an established race management company located in Clermont, Florida. It’s founder, Fred Sommer, is highly regarded as one of the long-time substantial influencers of the triathlon industry and helped the industry transform throughout the years. He has also continued to stay abreast of changes in the industry to continue to provide a sought-after race experience. Fred has also been a valued customer of RunSignup and uses its many capabilities to support the events they manage and the participants and volunteers who take part in in them.
We are planning to do an upgrade to Amazon AWS Aurora MySQL 2 sometime in the next week and a half. We expect less than 5 minutes of potential system impact. Another blog will be posted the day before we do the upgrades. Planned Impact There should be minimal impact with the whole upgrade process […]
We’re shaking things up this winter and heading out on the road to meet more of our customers! After evaluating our internal events goals, we have decided to forego our Winter Symposium in lieu of a series of smaller events in more corners of the country. This Roadshow will allow us to connect with customers […]
We have been doing the race registration market analysis every 6 months for many years. We include a ton of analytical data, and also include our analysis of happenings and directions in the market (of course that analysis is done from our perspective and is sometimes biting to competitors but tries to be honest). Here […]
With RunSignup, your event gets a free website that’s easy to design and customize. We do a lot to optimize the websites of more than 27,000 events each year, including making sure that your events are easily found online. One of the many benefits of having your events on RunSignup is that they are automatically […]
We have a great many events that use RunSignup for important causes throughout the nation. When we saw a virtual free event, Finish Eliza’s Run, to respond in a unified indignation to the death of a fellow runner, Eliza “Liza” Fletcher, we thought we share to help build awareness.
Feature Updates Updated Loading Progress Component. We improved the loading indicator, adding progress for loading Fundraiser data separate from the Participant/Volunteer data. Added the ability to quickly edit a Preset from the Configuration setup by tapping the arrow next to the Preset Name. This should make it easier to update a currently selected Preset by […]
Race Directors and Timers are invited to watch this Webinar where we provide an update on the RaceDay CheckIn app’s latest improvements and newest features, including pre-set and configuration changes. RunSignup’s Matt Avery talks through the advantages of using the app and gives practical guidance on how to set up the CheckIn app so that volunteers can efficiently use the app for processing participants.
We lowered the Reserve Holdbacks to 0% effective today. This is a very happy day and another sign of recovery in our endurance community. As you may recall we always had a normal 0% holdback (meaning we pay out when people signup), but instituted a 20% holdback at the beginning of the Pandemic. We have […]
Below is a recorded webinar on The Advantage of Fundraising. This session offers some valuable information on how fundraising can help increase revenue and registrations and how to take advantage of these tools within your RunSignup dashboard.
RunSignup Spotlight and Insights RunSignup’s Bob Bickel was recently interviewed by William Blair, a premier global boutique investment firm, to get an update on RunSignup and the industry. You can read the full report to get a pulse on the company and the industry, how RunSignup has prospered in a competitive and challenging environment, and […]
Printing Updates Added Configuration setting to automatically print after Review. This will automatically send the print job after selecting “Save and Continue” on the CheckIn confirmation page. Added Print Button to Participant Info Screen. Now you can print labels from the Participant Info screen as well as from the CheckIn Confirmation screen. This allows you […]
Part of Bob’s continued ramblings. One of the things that a lot of companies do is “chase the deal”. They close on sales tactics and quite often “special” pricing. I’ve been at lots of companies like this, and one of my goals at RunSignup was to avoid this spiral. Create a good product for a good […]
Race week is an exciting time for participants. It’s important for race directors to capture that momentum and get early registrations for the following year. There are a few ways that RunSignup can help depending on the approach you would like to take. Here are a couple options and recommended best practices that you can […]
We release an annual RaceTrends Report each winter to provide a thorough assessment of the state of the endurance and fundraising events industry. This year, as the industry adapts to a post-pandemic world, we pulled a reduced round of midyear data to help event organizers better understand the current state of the industry. The Data The data […]
We are excited to announce our newest team member, Erin Witzel. Erin is joining RunSignup as a developer who will first be spearheading the completion and maintenance of our new WordPress website (first step: this TicketSignup blog!). She was initially hired for the website project as a contractor, and has been inspired to stay. Over […]
This week we welcomed race directors and timers from across the country to Philadelphia for our 2022 Summer Symposium. After several years without an event, it was a joy to see so many familiar customers, meet new people in the industry, and learn about the amazing events our community is organizing. If you missed the […]
This is a guest blog written by Gerry Perez of RUNGP, an SMS (TXT) provider for endurance events. He talks about the benefits of SMS marketing, and includes some of the RunSignup customers who successfully use his service. Note: RunSignup provides txt messaging for results and emergency notifications for free, but does not allow marketing […]
This week is our first live RunSignup Symposium since the pandemic (the last one was January, 2020 in Orlando). We started these in 2014 when we were much smaller (way before most companies would think about having a conference). I thought it might be useful to write a Founder’s Corner blog about why we put […]
IMPORTANT UPGRADE NOTICE: After upgrading to this version, any presets and configurations for saved Races will need to be created again. General Updates Presets and Configurations can now be edited. Before this update you could not edit existing Presets or Configurations, you would have to create new versions of them. Now you are able to […]
Below is a Timer Tip Tuesday covering how to use RaceDay Scoring for cross country events. RunSignup’s Crisp McDonald and Roger Bradshaw walk through the different preset configurations available in RaceDay Scoring specifically for cross country events and reporting options. Also covered are the various result integrations available to timers such as TFRRS, Athletic.net, and RunSignup team results publishing.
