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Shipping Feature Enhancements

We have released three enhancements to our shipping feature. Collect Shipping Information for certain ADD-ON OPTIONS only:You can now choose to ask for Shipping Address for specific add-ons optionsYou can enable this feature under Race>>Registration>>ShippingIn the example below, the shipping address will only be asked if someone chooses to have their bib mailed to them.... Continue Reading →

Symposium 2019: Strategic Participant Management

Nothing makes participants happier than getting what they want. We want to make sure you can deliver the best possible experience to your participants, so we have extensive participant management features to help with doing just that. We included a participant management session at this year's Symposium to help you understand the differences between these... Continue Reading →

An Interview with Don Stoner of Runner’s High

Earlier this year we sat down with Don Stoner of Runner's High Timing and Race Management. Based in Central Florida, Runner's High manages nearly 40 events throughout the year. Through Runner's High, Don does everything from timing to managing races by Runner's High and other clients To view the full video, you can check out... Continue Reading →

RunSignUp CRM Offering

See more on CRM: What is CRM for Races RunSignUp CRM Vision Why a Race CRM? This blog covers the new CRM capabilities RunSignUp is rolling out in addition to all of the tools and functionality we have today to enable races to manage and grow their races by leveraging the complete lifecycle tools we... Continue Reading →

RunSignUp CRM Vision

See more on CRM: What is CRM for Races RunSignUp CRM Offering Why a Race CRM? One of the original concepts of RunSignUp was that we would have a single place where your race could interact with participants and make that easy for race directors to manage their participants and grow their races. In essence,... Continue Reading →

What is CRM for Races?

See more on CRM: RunSignUp CRM Vision RunSignUp CRM Offering Why a Race CRM? CRM, or Customer Relationship Management, is a term that has been around since the 1990’s when Siebel used it to position their software for sales organizations. Today, CRM has become a hot topic for races who are looking to maximize their... Continue Reading →

Edit Multi-Use Reserved Entries

We have added a way to edit multiple-use reserved entries! If you go to the Multiple-Use Reserved Entries tab, you will now see an EDIT button next to each link:  This will allow you to update the original settings for the reserved entry, including:  Number of uses Specific Event pricing Reservation dates and settings Notes... Continue Reading →

New Calculation on Participant Changes

In the past when a participant moved from one event to another, and also changed their Add-Ons, we treated everything as a single transaction. This could result in someone moving to a more expensive event, but returning an add-on item and not owing anything. We have now changed that to keep the Add-Ons separate from... Continue Reading →

Conditional Refunds

We have released a new participant management feature that will allow participants to receive a refund when someone else takes their place. This is particularly useful for sell out races with a waitlist. A good example is a race may be sold out, but there are 1,000 people on the waitlist eager to get in.... Continue Reading →