It is that time of year! We encourage events to renew their races as soon as they are able to so that they can give maximum time to grow registrations through marketing and pricing campaigns and through participants’ word-of-mouth – the most powerful form of marketing available for races. This webinar covers the specific steps event organizers need to take to successfully renew events on RunSignup and walks through some of the typical situations events face with participant management. By using RunSignup’s backend setup capabilities, events can automatically have the system manage refunds, deferrals and race postponements and empower participants to self serve certain changes. The session is capped off with highlighting some of the most effective ways events can use RunSignup’s features to help increase registration and participation levels.
With thousands of races cancelling in 2020, many of our customers used deferrals to provide flexible options for their participants. With 2021 approaching, we want to provide a streamlined process for races to fulfill those deferrals, making it easy for participants with minimal overhead and financial loss for the the event. In the past, deferrals […]
We have released a feature that allows races to approve participant photo uploads before they show as public in participant photo albums. To turn this feature on, navigate to Photos>>Setup on your race dashboard Turn on Allow participants to upload photos Turn on Require Approval For Photo Uploads Click Save Photo Settings Registered participants will […]
We just released a new option to make the deferral process much more streamlined for both races and participants. The new Defer via Race Transfer option will allow participants to automatically claim their deferral and register after renewing your race the following year. This eliminates the need to compile reports to generate coupons and reserved […]
We have released three enhancements to our shipping feature. Collect Shipping Information for certain ADD-ON OPTIONS only: You can now choose to ask for Shipping Address for specific add-ons options You can enable this feature under Race>>Registration>>Shipping In the example below, the shipping address will only be asked if someone chooses to have their bib […]
Nothing makes participants happier than getting what they want. We want to make sure you can deliver the best possible experience to your participants, so we have extensive participant management features to help with doing just that. We included a participant management session at this year’s Symposium to help you understand the differences between these […]
Earlier this year we sat down with Don Stoner of Runner’s High Timing and Race Management. Based in Central Florida, Runner’s High manages nearly 40 events throughout the year. Through Runner’s High, Don does everything from timing to managing races by Runner’s High and other clients To view the full video, you can check out […]
See more on CRM: What is CRM for Races RunSignUp CRM Vision Why a Race CRM? This blog covers the new CRM capabilities RunSignUp is rolling out in addition to all of the tools and functionality we have today to enable races to manage and grow their races by leveraging the complete lifecycle tools we […]
See more on CRM: What is CRM for Races RunSignUp CRM Offering Why a Race CRM? One of the original concepts of RunSignUp was that we would have a single place where your race could interact with participants and make that easy for race directors to manage their participants and grow their races. In essence, […]
See more on CRM: RunSignUp CRM Vision RunSignUp CRM Offering Why a Race CRM? CRM, or Customer Relationship Management, is a term that has been around since the 1990’s when Siebel used it to position their software for sales organizations. Today, CRM has become a hot topic for races who are looking to maximize their […]
We have added a way to edit multiple-use reserved entries! If you go to the Multiple-Use Reserved Entries tab, you will now see an EDIT button next to each link: This will allow you to update the original settings for the reserved entry, including: Number of uses Specific Event pricing Reservation dates and settings Notes […]
In the past when a participant moved from one event to another, and also changed their Add-Ons, we treated everything as a single transaction. This could result in someone moving to a more expensive event, but returning an add-on item and not owing anything. We have now changed that to keep the Add-Ons separate from […]
We have released a new participant management feature that will allow participants to receive a refund when someone else takes their place. This is particularly useful for sell out races with a waitlist. A good example is a race may be sold out, but there are 1,000 people on the waitlist eager to get in. […]
One of the great features of RunSignUp is the ability to let participants make their own changes. However, some races want to prevent editing of certain fields – in particular people changing their names to do improper bib transfers. We now have the ability to set which fields are editable in a registration: This option […]
RunSignUp is the hub of information about your participants since your race can use us for your entire race lifecycle – Promotion – Registration – Fundraising – Race Day. We now give you better visibility to your participants across all of their races with you across history with our new CRM View: This view is […]
We’ve been busy editing and collating the videos from this year’s RunSignUp Symposium…and while the collection is not yet complete, we wanted to share the ones that are ready! You can find links for all completed presentation videos here: http://resources.runsignup.com/2017symposiumpresentations/ Links for individual presentations are below. Customer/Industry Presentations Supercharging your Sponsor Program, with Peter Abraham Driving […]
We have added a mechanism for Race Directors to mark addresses as “Undeliverable”. This is convenient for races who want to do physical mailers and want to save postage costs. You can do this by Editing a User (reach this from View participants -> Edit User): In the View Participants, you will need to turn […]
We have a series Customer Case Studies, in which we take your stories and share your challenges and successes as a learning tool for other RunSignUp users. This Case Study focuses on RunSignUp Race Websites, the Referral Program, and the RaceDay CheckIn Mobile App. Download PDF Version of the Case Study About Negative Split Productions and RunSignUp […]
By default, when a person to person transfer is completed, RunSignUp will put the new registrant on the same team as the original registrant. This was causing an issue for transfers that were initiated after the team joining-end date had passed, even if the participant management cut-off date was in the future. We have updated […]
Data is now recorded for the following participant management changes: Waiver Signed USAT Waiver Signed Refund Request Event Transfer Participant to Participant Refund Transfer Participant to Participant Gift Transfer Race Transfer Deferral Giveaway Update Addon Change Custom Question Change Corral Change Transfer Edit Races can find this report here: Partners can find the report here […]
We are very excited to share that our first version of RaceJoy’s Race Day Monitoring system is now available for race organizers who offer RaceJoy’s live tracking! Organizers can track runners/cyclists and the race operations team live from a web console and have immediate access to information to help them manage race operations and respond […]
We’ve had feedback that some races do not like the term “Giveaway”. You now have an option for setting the name so it appears on the Menu as well as the Page. The setting is under Participant Management: Participants will see this in their Participant Management page:
You can now control if you allow participants to transfer into an event even after registration is closed. This is another option on the Participants -> Participant Management -> Event Transfers page:
We have added a new capability to do bulk refunds for races. This useful to do things like give partial refunds to everyone in a cancelled race, or if there was a problem with the shirts or the 5K course, etc. Obviously, you will need to make sure you have enough money in your refund reserve […]
We have added a full list of the add-ons a participant has ordered in the Registration page – both for the Participant View as well as on the Race Dashboard. For example:
We now provide Partners access to all emails sent from the system. This includes things like confirmations, team creation, event and bib transfers, etc. This is useful sometimes for tracking down information on a customer request. This is NOT available for individual races, and is only available to large partners. The new search is found […]
If a participant signed themselves up with others, it is now easier for them to quickly find those other registrations from their own Registration page. Clicking the link will bring up a list and quick links to each individual registration. This makes it simpler for participants to manage their own registration changes.
We have a series Customer Case Studies, in which we take your stories and share your challenges and successes as a learning tool for other RunSignUp users. This Case Study focuses on a commitment to Race Day technology. View the PDF Version of the Case Study Erie Runners Club, RunSignUp, and Race Day The Erie Runners […]
We have a series Customer Case Studies, in which we take your stories and share your challenges and successes as a learning tool for other RunSignUp users. This Race to Robie Creek Case Study focuses on a smooth sellout process. View the PDF Version of the Race to Robie Creek Case Study The Race to Robie Creek and […]
We have added the ability for race directors to allow discounts to be reapplied during the event transfer process in participant management. This can be turned on under Participants>>Participant Management>>Event Transfer>>Reapply Discount. Here are a few important things to note about this feature: During the event transfer process, the discount amount from the original registration […]
We have made some enhancements to the way the Participant to Participant Transfers as a Gift settings work when team set-up fees or team member pricing is turned on for a race. (Note: The Participant to Participant Transfer for Refund settings are still same) When a race uses any special Team Pricing options (under Participants […]
We have added the capability to allow team members to register for an event that has reached capacity, when they are registering for the team’s “Default Event.” The Default Event is automatically set as the event the team captain is registered for. First, under Participants>>Groups/Teams>>Set-up>>Advanced Options enter the “Number of Guaranteed Team Entries.” This is […]
We have added a new report to show you the people who come back to your race. If you have multiple years of registration data in RunSignUp (remember you can upload previous years participant information even if this is your first year on RunSignUp), this will show you how many people have run your race […]
You have the ability to set pricing on a per-event basis. This can be very powerful for Wave races where you want to have different pricing for transferring between different types of waves. Here is an example of how it is set up for one race:
We have added the capability to allow participants who have signed up for an event already to transfer into another event even if that event is full. Caution on using this option because runners might sign up for your Half Marathon to get into your full Marathon. We also allow for Events to be linked […]
We have extended our new Race Website capabilities to participant management to give your runners a clean, simple experience. Runners can look themselves up in the Find a Participant page on your race website (remember you can hide information or just put in a name search so no information shows). When you click on the […]
We have added some big refinements to allow race directors to customize how runners can manage their add-ons. This let’s a runner remove an item (note there is not a refund for these), and buy additional add-ons (if they remove items and buy other items in the same transaction they do get credit for the […]
For runners who are on relay teams, it is now simple for them or the race director to get from their registration page to the team they are a part of. The team name is included and it links to the team page. This is especially convenient for Partners who have race series with many […]
Participants can now edit the information in a bib transfer. This is useful when they have made typos in the email address of the person they are inviting to take their registration.
CAUTION – USE THIS FEATURE CAREFULLY. We have added an option to allow Race Directors and Corporate Team Captains to change the employee status of participants. The idea is that if someone signed up as an employee for the corporate team, but are actually not an employee then their employment status can be changed. Race […]
When you as a race director move someone from one event to another, you now have the flexibility to give them credit for that transfer or not. For example if I transfer someone from the Half to the Full Marathon and the full marathon costs $20 extra. Some race directors want to make that $20 […]
We have added easy access to the Refund Policy that each participant agreed to in the Participant Management page right below the Waiver information. This allows you to easily remind participants what the refund policy for your race is.
We have added some convenient deferral options. First, you can now specify specific dates (we will be moving to this as a standard over the coming weeks rather than # of days before an event). Second, you can now specify different deferral policies (dates and prices and on/off) on a per event basis as shown […]
The Wall Street Journal recently published an article Marathons, Triathlons Allow Runners to Resell or Transfer Entry Bibs. Bob Bickel, founder of RunSignUp.com, says some 10% of events on the site scheduled for the next 12 months permit a runner to transfer a bib to another runner, up from less than 6% in the past […]
We have added an option that the race director can set up who pays for the bib transfer fee. Now either (or both!) the person giving up the bib or the person buying the bib can pay your bib transfer fee that your race charges (and receives).
We now provide a simple way for race directors with more than one race to transfer a participant from one event to another. This is particularly useful for race series and participants signing up for the wrong city. Note this only works from the Race Director dashboard and a race director can only transfer from […]
We have added a new Participant Search for partners to find participants across any of their races. The new search can now be refined across certain dates. It also allows you to download a csv file of all participants across all races who meet the search criteria.
We’ve had a couple of race directors mistakenly transfer someone to an event in last year’s race. We’ve added a little check in case you are trying to do that to avoid mistakes.
We have added a new widget – “Edit Registration” as one of the widget options that can be created. This widget allows a race to have a webpage to direct people to who want to make changes to their registration. With this widget on your site, runners can now go directly to their registration for […]
As a part of our RunSignUp Customer Video Page, we have the official release of the Presentations from the first RunSignUp Race Director/Timer Symposium in July. We had some really dynamic, innovative Presenters, and we are thrilled to be able to share their knowledge with all our Customers. Presentation Videos include: Growing a Small Race By Kelly […]