New Defer Via Race Transfer Option

We just released a new option to make the deferral process much more streamlined for both races and participants. The new Defer via Race Transfer option will allow participants to automatically claim their deferral and register after renewing your race the following year. This eliminates the need to compile reports to generate coupons and reserved […]

Shipping Feature Enhancements

We have released three enhancements to our shipping feature. Collect Shipping Information for certain ADD-ON OPTIONS only: You can now choose to ask for Shipping Address for specific add-ons options You can enable this feature under Race>>Registration>>Shipping In the example below, the shipping address will only be asked if someone chooses to have their bib […]

Symposium 2019: Strategic Participant Management

Nothing makes participants happier than getting what they want. We want to make sure you can deliver the best possible experience to your participants, so we have extensive participant management features to help with doing just that. We included a participant management session at this year’s Symposium to help you understand the differences between these […]

An Interview with Don Stoner of Runner’s High

Earlier this year we sat down with Don Stoner of Runner’s High Timing and Race Management. Based in Central Florida, Runner’s High manages nearly 40 events throughout the year. Through Runner’s High, Don does everything from timing to managing races by Runner’s High and other clients To view the full video, you can check out […]

RunSignUp CRM Offering

See more on CRM: What is CRM for Races RunSignUp CRM Vision Why a Race CRM? This blog covers the new CRM capabilities RunSignUp is rolling out in addition to all of the tools and functionality we have today to enable races to manage and grow their races by leveraging the complete lifecycle tools we […]

RunSignUp CRM Vision

See more on CRM: What is CRM for Races RunSignUp CRM Offering Why a Race CRM? One of the original concepts of RunSignUp was that we would have a single place where your race could interact with participants and make that easy for race directors to manage their participants and grow their races. In essence, […]

What is CRM for Races?

See more on CRM: RunSignUp CRM Vision RunSignUp CRM Offering Why a Race CRM? CRM, or Customer Relationship Management, is a term that has been around since the 1990’s when Siebel used it to position their software for sales organizations. Today, CRM has become a hot topic for races who are looking to maximize their […]

Edit Multi-Use Reserved Entries

We have added a way to edit multiple-use reserved entries! If you go to the Multiple-Use Reserved Entries tab, you will now see an EDIT button next to each link:  This will allow you to update the original settings for the reserved entry, including:  Number of uses Specific Event pricing Reservation dates and settings Notes […]

New Calculation on Participant Changes

In the past when a participant moved from one event to another, and also changed their Add-Ons, we treated everything as a single transaction. This could result in someone moving to a more expensive event, but returning an add-on item and not owing anything. We have now changed that to keep the Add-Ons separate from […]

Conditional Refunds

We have released a new participant management feature that will allow participants to receive a refund when someone else takes their place. This is particularly useful for sell out races with a waitlist. A good example is a race may be sold out, but there are 1,000 people on the waitlist eager to get in. […]

Preventing Changes in Participant Management

One of the great features of RunSignUp is the ability to let participants make their own changes. However, some races want to prevent editing of certain fields – in particular people changing their names to do improper bib transfers. We now have the ability to set which fields are editable in a registration: This option […]

RunSignUp CRM – Your Participant Hub

RunSignUp is the hub of information about your participants since your race can use us for your entire race lifecycle – Promotion – Registration – Fundraising – Race Day. We now give you better visibility to your participants across all of their races with you across history with our new CRM View: This view is […]

2017 RunSignUp Symposium Presentation Videos

We’ve been busy editing and collating the videos from this year’s RunSignUp Symposium…and while the collection is not yet complete, we wanted to share the ones that are ready! You can find links for all completed presentation videos here: http://resources.runsignup.com/2017symposiumpresentations/ Links for individual presentations are below. Customer/Industry Presentations Supercharging your Sponsor Program, with Peter Abraham Driving […]

Undeliverable Addresses

We have added a mechanism for Race Directors to mark addresses as “Undeliverable”. This is convenient for races who want to do physical mailers and want to save postage costs. You can do this by Editing a User (reach this from View participants -> Edit User): In the View Participants, you will need to turn […]

Negative Split Productions Case Study

We have a series Customer Case Studies, in which we take your stories and share your challenges and successes as a learning tool for other RunSignUp users.  This Case Study focuses on RunSignUp Race Websites, the Referral Program, and the RaceDay CheckIn Mobile App.  Download PDF Version of the Case Study About Negative Split Productions and RunSignUp […]

Event Transfers After Registration Closed

By default, when a person to person transfer is completed, RunSignUp will put the new registrant on the same team as the original registrant. This was causing an issue for transfers that were initiated after the team joining-end date had passed, even if the participant management cut-off date was in the future. We have updated […]

Participant Management Usage Statistics

Data is now recorded for the following participant management changes: Waiver Signed USAT Waiver Signed Refund Request Event Transfer Participant to Participant Refund Transfer Participant to Participant Gift Transfer Race Transfer Deferral Giveaway Update Addon Change Custom Question Change Corral Change Transfer Edit Races can find this report here: Partners can find the report here […]

New RaceJoy Race Day Monitoring System

We are very excited to share that our first version of RaceJoy’s Race Day Monitoring system is now available for race organizers who offer RaceJoy’s live tracking! Organizers can track runners/cyclists and the race operations team live from a web console and have immediate access to information to help them manage race operations and respond […]

Partner Access to Sent Emails

We now provide Partners access to all emails sent from the system. This includes things like confirmations, team creation, event and bib transfers, etc. This is useful sometimes for tracking down information on a customer request. This is NOT available for individual races, and is only available to large partners. The new search is found […]

Participant Management for Linked Registrations

If a participant signed themselves up with others, it is now easier for them to quickly find those other registrations from their own Registration page. Clicking the link will bring up a list and quick links to each individual registration. This makes it simpler for participants to manage their own registration changes.

Case Study: Erie Runners Club, Big White Trailer, and RunSignUp

We have a series Customer Case Studies, in which we take your stories and share your challenges and successes as a learning tool for other RunSignUp users.  This Case Study focuses on a commitment to Race Day technology.  View the PDF Version of the Case Study Erie Runners Club, RunSignUp, and Race Day The Erie Runners […]

Race to Robie Creek Case Study

We have a series Customer Case Studies, in which we take your stories and share your challenges and successes as a learning tool for other RunSignUp users.  This Race to Robie Creek Case Study focuses on a smooth sellout process.  View the PDF Version of the Race to Robie Creek Case Study The Race to Robie Creek and […]

Re-Applying Discounts During Event Transfers

We have added the ability for race directors to allow discounts to be reapplied during the event transfer process in participant management. This can be turned on under Participants>>Participant Management>>Event Transfer>>Reapply Discount. Here are a few important things to note about this feature: During the event transfer process, the discount amount from the original registration […]

Bib Exchange – Gift Registration Enhancements

We have made some enhancements to the way the Participant to Participant Transfers as a Gift settings work when team set-up fees or team member pricing is turned on for a race. (Note: The Participant to Participant Transfer for Refund settings are still same) When a race uses any special Team Pricing options (under Participants […]

Guaranteed Team Member Entry Options

We have added the capability to allow team members to register for an event that has reached capacity, when they are registering for the team’s “Default Event.” The Default Event is automatically set as the event the team captain is registered for. First, under Participants>>Groups/Teams>>Set-up>>Advanced Options enter the “Number of Guaranteed Team Entries.” This is […]

Repeat Participant Reports

We have added a new report to show you the people who come back to your race. If you have multiple years of registration data in RunSignUp (remember you can upload previous years participant information even if this is your first year on RunSignUp), this will show you how many people have run your race […]

Transferring Events Options

We have added the capability to allow participants who have signed up for an event already to transfer into another event even if that event is full. Caution on using this option because runners might sign up for your Half Marathon to get into your full Marathon. We also allow for Events to be linked […]

Participant Management Makeover

We have extended our new Race Website capabilities to participant management to give your runners a clean, simple experience. Runners can look themselves up in the Find a Participant page on your race website (remember you can hide information or just put in a name search so no information shows). When you click on the […]

Enhanced Self-Serve Add-On Management

We have added some big refinements to allow race directors to customize how runners can manage their add-ons. This let’s a runner remove an item (note there is not a refund for these), and buy additional add-ons (if they remove items and buy other items in the same transaction they do get credit for the […]

Updated Registration Record with Link to Team

For runners who are on relay teams, it is now simple for them or the race director to get from their registration page to the team they are a part of. The team name is included and it links to the team page. This is especially convenient for Partners who have race series with many […]

Corporate Teams – Changing Employee Status

CAUTION – USE THIS FEATURE CAREFULLY. We have added an option to allow Race Directors and Corporate Team Captains to change the employee status of participants. The idea is that if someone signed up as an employee for the corporate team, but are actually not an employee then their employment status can be changed. Race […]

Race Transfer Credit Flexibility

When you as a race director move someone from one event to another, you now have the flexibility to give them credit for that transfer or not. For example if I transfer someone from the Half to the Full Marathon and the full marathon costs $20 extra. Some race directors want to make that $20 […]

Improved Deferral Options

We have added some convenient deferral options. First, you can now specify specific dates (we will be moving to this as a standard over the coming weeks rather than # of days before an event). Second, you can now specify different deferral policies (dates and prices and on/off) on a per event basis as shown […]

WSJ Article on Bib Exchange

The Wall Street Journal recently published an article Marathons, Triathlons Allow Runners to Resell or Transfer Entry Bibs. Bob Bickel, founder of RunSignUp.com, says some 10% of events on the site scheduled for the next 12 months permit a runner to transfer a bib to another runner, up from less than 6% in the past […]

Edit Registration Widget

We have added a new widget – “Edit Registration” as one of the widget options that can be created. This widget allows a race to have a webpage to direct people to who want to make changes to their registration. With this widget on your site, runners can now go directly to their registration for […]

Race Director/Timer Symposium Videos

As a part of our RunSignUp Customer Video Page, we have the official release of the Presentations from the first RunSignUp Race Director/Timer Symposium in July.  We had some really dynamic, innovative Presenters, and we are thrilled to be able to share their knowledge with all our Customers. Presentation Videos include: Growing a Small Race By Kelly […]

3W Races Case Study

We have a series Customer Case Studies, in which we take your stories and share your challenges and successes as a learning tool for other RunSignUp users.  This 3W Races Case Study focuses on scaling Participant Management, Marketing, and Runner Communication as a growing business.  View the PDF Version of the 3W Races Case Study Overview: 3W Races in Colorado […]

Ventura Marathon Case Study

We have a series Customer Case Studies, in which we take your stories and share your challenges and successes as a learning tool for other RunSignUp users.  This Ventura Marathon Case Study focuses on Self-Service Participant Management, Sponsors, and Club Discounts & Cross Promotion.  View the PDF Version of the Ventura Marathon Case Study Overview: The Ventura Marathon sets […]

Event Specific Notifications

You now have the ability to add your own specific message on the confirmation email sent to participants based on the event(s) they signed up for. This is in addition to the capability we have had for quite a while on customizing your notifications (now located in the Race -> Notifications page). There are a […]

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