3W Races Case Study

We have a series Customer Case Studies, in which we take your stories and share your challenges and successes as a learning tool for other RunSignUp users.  This 3W Races Case Study focuses on scaling Participant Management, Marketing, and Runner Communication as a growing business.  View the PDF Version of the 3W Races Case Study Overview: 3W Races in Colorado […]

Ventura Marathon Case Study

We have a series Customer Case Studies, in which we take your stories and share your challenges and successes as a learning tool for other RunSignUp users.  This Ventura Marathon Case Study focuses on Self-Service Participant Management, Sponsors, and Club Discounts & Cross Promotion.  View the PDF Version of the Ventura Marathon Case Study Overview: The Ventura Marathon sets […]

Event Specific Notifications

You now have the ability to add your own specific message on the confirmation email sent to participants based on the event(s) they signed up for. This is in addition to the capability we have had for quite a while on customizing your notifications (now located in the Race -> Notifications page). There are a […]

Columbus Running Company Case Study

We are starting a new series of Customer Case Studies, in which we take your stories and share your challenges and successes as a learning tool for other RunSignUp users.  A This Columbus Running Company Case Study focuses on a Bib Assignment & Pickup at multiple locations, experimenting with new options, and taking advantage of […]

Helping runners make changes to their registration

The Spring Lake 5 took a proactive approach to helping runners figure out how to get information on their registrations and make changes if appropriate. They sent out an email to participants to point them to a webpage on their own site with instructions, as well as the RunSignUp Widget to help them find their […]

Find A Runner – Easier Access to Logging On

Races can enable “Find a Runner” capabilities on their races.  This can be set up to do a public facing list like shown on the right, or be a search with either first and last name, or first, last and date of birth depending on how secretive you need to be for your race (our […]

Event Transfer Improvements

We released a new and improved version of Event-Event transfer this week. This was based on feedback from race directors and runners, and we figured out some ways to make it even simpler for runners and more powerful for race directors. Races can enable Event-Event transfer in the Participant Management section of the Dashboard. When […]

Event Transfer for Wave Races

There are a lot of “Wave” races – color runs, mud runs, obstacle runs, etc. that have different levels of waves.  For example the Great American Mud Run has an Elite, competitive wave early in the morning that costs more than the non-competitive waves later in the day. RunSignUp has allowed Event-Event transfer for a […]

May 2013 FIrst Tuesday Webinar – Running Clubs, USAT, Refunds

Our regular first Tuesday of the month webinar.  This month we spend a lot of time on the new release of Running Club membership management.  We also cover the USA Triathlon membership and insurance integration, as well as the enhanced features of Refunds for Race Directors. Running Clubs is at the start of the video, […]

Updated Graphical Reports

We have updated the Graphical Reports available thru RunSignUp.  Not only are they fresh and new, work on smartphones and tablets, but we have added some reports like this nice quick dashboard of registrations per day. These are available under Participant Reports.  And let us know if you see any others that you think need […]

The Race Director and RunScore – now integrated with RunSignUp

The Race Director and RunScore are the two most popular timing and results systems used by timers.  They both recently worked with RunSignUp to make sure timers had a simple and easy way to download Participant information.  You will need the latest update from each, which is free as part of their yearly service agreements. […]

Refunds & Bib Exchanges – A Runner’s Right?

Road Race Management had a cover story on bib exchange and refunds this past month – “Races Grapple with Number Switching”. The comments from race directors seemed strange to me.  They complained how runners were finding ways to work around the system – selling bibs on EBay, Craigs List and other sites, running as bandits, […]

Bib Exchange

Bib Exchange is a hot topic.  Road Race Management lead article in their last newsletter was all about race directors dealing with “illegal” bib exchange. Online Registration systems typically do not handle this very well.  And that is where our latest release of RunSignUp provides some great solutions for Race Directors.  Hopefully this reduces result errors, […]

July Race Director Newsletter

Results How do you post results from your race?  Many timers will have a race site where they post results.  You can also useCool Runnings to post results. Athlinks does a good job of picking up many races automatically and then has cool features to match runner names across races. RunSignUp recently added results posting.  This is a simple […]

Refunds and Transfers

RunSignUp allows race directors to easily remove, refund or transfer runners between events.  Race Directors can either do this themselves, or allow runners to self manage this (and charge a fee). In this video, we show you how a Race Director can easily: Remove a Runner form a race Remove a runner and refund the […]

May Race Director Newsletter

This month we will discuss a good problem that more races are having – selling out, and how to handle some of the hassles of runners wanting to change their race or transfer their bibs. Wait Lists With the growing popularity of running, more races are starting to reach a maximum number of runners they […]