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We have a series Customer Case Studies, in which we take your stories and share your challenges and successes as a learning tool for other RunSignUp users. This 3W Races Case Study focuses on scaling Participant Management, Marketing, and Runner Communication as a growing business. View the PDF Version of the 3W Races Case Study Overview: 3W Races in Colorado […]
We have a series Customer Case Studies, in which we take your stories and share your challenges and successes as a learning tool for other RunSignUp users. This Ventura Marathon Case Study focuses on Self-Service Participant Management, Sponsors, and Club Discounts & Cross Promotion. View the PDF Version of the Ventura Marathon Case Study Overview: The Ventura Marathon sets […]
You now have the ability to add your own specific message on the confirmation email sent to participants based on the event(s) they signed up for. This is in addition to the capability we have had for quite a while on customizing your notifications (now located in the Race -> Notifications page). There are a […]
We are starting a new series of Customer Case Studies, in which we take your stories and share your challenges and successes as a learning tool for other RunSignUp users. A This Columbus Running Company Case Study focuses on a Bib Assignment & Pickup at multiple locations, experimenting with new options, and taking advantage of […]
The Spring Lake 5 took a proactive approach to helping runners figure out how to get information on their registrations and make changes if appropriate. They sent out an email to participants to point them to a webpage on their own site with instructions, as well as the RunSignUp Widget to help them find their […]
Races can enable “Find a Runner” capabilities on their races. This can be set up to do a public facing list like shown on the right, or be a search with either first and last name, or first, last and date of birth depending on how secretive you need to be for your race (our […]
We have added a Duplicate Entry Report. This does a search within a race for all duplicate entries based on exact matches of First Name, Last Name and Date of Birth. This is useful if you have a very large race and you are trying to provide extra customer service to help people who may […]
When a Mom registers herself and her son for a race (or a club), a Primary Account is automatically created for the Mom and a Secondary Account is created for the Son. This creates a number of potential ways that Primary and Secondary Account holders can collaborate in RunSignUp: 1. Create a Primary Account from […]
Your race has a cap of 5,000 people. But you don’t want to show there are 2,537 spots left. This new feature gives you a way to show the number of spots left in an event at some threshold. For example, you could show the number of spots available only when there are 100 or […]
We released a new and improved version of Event-Event transfer this week. This was based on feedback from race directors and runners, and we figured out some ways to make it even simpler for runners and more powerful for race directors. Races can enable Event-Event transfer in the Participant Management section of the Dashboard. When […]
We have made it easier to set Participant caps on a per event basis, and now enabled cross-event participant cap settings. You can set this up in Customize -> Participant Caps tabs of the Dashboard. Here is how you can now easily set Participant caps per event: And here is how you can set […]
Race Directors can now allow Deferred Entries. This allows runners who might get injured or have a conflict to defer their entry until the following year. Like other Participant Management features like bib exchange, event transfer, refunds, you can set an additional cost for this service as well as a cut-off date. You set this […]
There are a lot of “Wave” races – color runs, mud runs, obstacle runs, etc. that have different levels of waves. For example the Great American Mud Run has an Elite, competitive wave early in the morning that costs more than the non-competitive waves later in the day. RunSignUp has allowed Event-Event transfer for a […]
Race Directors and Partners now have Google-like Search capabilities for their races. Simply type in most anything about a runner and find them across multiple years and events. For example in the example on the right, the search term was “bickel 2011” and it showed all the Bickel’s signed up for the 2011 Turkey Trot. […]
We have released a new version of Participant Search. It is fast, flexible, allows you to save your searches and lots more! Let’s review the major features and how they are useful to Race Directors and Timers: Powerful Search. We now give you more fields to easily search for. We also do fuzzy searches with […]
We have supported races allowing runners to self-manage their event-event transfers for a while now. This is really useful for someone who entered the Marathon but needs to drop down to the 10K due to injury. We allow you to set a fee to do this. We also automatically calculate if there is a price […]
Our regular first Tuesday of the month webinar. This month we spend a lot of time on the new release of Running Club membership management. We also cover the USA Triathlon membership and insurance integration, as well as the enhanced features of Refunds for Race Directors. Running Clubs is at the start of the video, […]
We have had the ability for race directors to give refunds and to enable runners to get refunds for a long time now. We have just done a big refresh on that – making things easier, more understandable and provide complete flexibility for race directors. How many times have you been forced into a unique […]
We have updated the Graphical Reports available thru RunSignUp. Not only are they fresh and new, work on smartphones and tablets, but we have added some reports like this nice quick dashboard of registrations per day. These are available under Participant Reports. And let us know if you see any others that you think need […]
Video replay of our February Webinar. Highlights: Timer – Race Director Collaboration Timing System integration with RunSignUp for Participants and Results Kiosk Race Listings on your Running Store and Club website
As part of our roll out of our new User Interface for Race Directors and Timers, we have introduced new table views for viewing reports. The new report is faster, much easier to read and has nice features like sorting on a column just by clicking at the top. In the future we will add […]
The Race Director and RunScore are the two most popular timing and results systems used by timers. They both recently worked with RunSignUp to make sure timers had a simple and easy way to download Participant information. You will need the latest update from each, which is free as part of their yearly service agreements. […]
Road Race Management had a cover story on bib exchange and refunds this past month – “Races Grapple with Number Switching”. The comments from race directors seemed strange to me. They complained how runners were finding ways to work around the system – selling bibs on EBay, Craigs List and other sites, running as bandits, […]
Bib Exchange is a hot topic. Road Race Management lead article in their last newsletter was all about race directors dealing with “illegal” bib exchange. Online Registration systems typically do not handle this very well. And that is where our latest release of RunSignUp provides some great solutions for Race Directors. Hopefully this reduces result errors, […]
Results How do you post results from your race? Many timers will have a race site where they post results. You can also useCool Runnings to post results. Athlinks does a good job of picking up many races automatically and then has cool features to match runner names across races. RunSignUp recently added results posting. This is a simple […]
RunSignUp allows race directors to easily remove, refund or transfer runners between events. Race Directors can either do this themselves, or allow runners to self manage this (and charge a fee). In this video, we show you how a Race Director can easily: Remove a Runner form a race Remove a runner and refund the […]
This month we will discuss a good problem that more races are having – selling out, and how to handle some of the hassles of runners wanting to change their race or transfer their bibs. Wait Lists With the growing popularity of running, more races are starting to reach a maximum number of runners they […]
