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RunSignup makes it convenient for sponsoring entities or their authorized representatives (including timers and event management companies) to receive the registration proceeds for races. Either the sponsoring entity or the authorized representative can set up a payment account with RunSignup and receive registration proceeds for a race. However, there are some things you may want […]
Races are all about variety and what sets them apart, but it turns out that there is one thing that all races agree on: they want to get paid! As a payment facilitator and a PCI Level 1 Compliant Service Provider we take payment setup seriously, with a process designed to get our races paid accurately […]
For those races that use our Quick Start (Check) payment account to receive registration proceeds we will now require you to upgrade to an Advanced Payment account at the time of your next race renewal. If you are using a Quick Start (Check) payment account you will receive this message when you renew your race. […]
Often the person setting up a race is not the person who has the information on setting up the payment account. We provide a “Deferred Payment Setup” where we allow a race to process up to $3,000 and then we turn transaction processing off. We do this per requirements from VISA and Mastercard as part […]
I went to The Big Short movie last night. I consider myself an amateur economics student of that time period and have read all the books – The Big Short, Too Big To Fail, and the ones by Geitner, Bernanke and Paulson. I found the network effects of financial leverage when things go bad to […]
Unfortunately, one of the things we have had to get good at this year is catching fraudulent races that have been set up (in addition to fraudulent transactions and hacking attempts). Over the past two days, we have caught 2 fraudulent races being set up. While that is a low percentage among the 773 new […]
If you are on Manual Payments, you will see an option on your Financial Summary – Payments page for holding payments. Many small races are on Manual payments and may not want the complexity of getting daily or weekly payments and only want to release the funds when they want to. Releasing funds will put […]
We have done a major overhaul on our Financial Reports. The Summary page now gives a quick overview with 3 tabs to drill down on: Transactions – these are focused on the individual transactions that have been processed on behalf of your race. Payments – These are a list of all the payments that have […]
Vantiv, our credit card processor for Advanced Payment accounts had delays in their batch processing yesterday that resulted in us being unable to execute funding instructions before 6PM. This will result in a payments that daily payment customers would expect today to be made tomorrow. Today’s ACH initiation will include the transactions that should have […]
We are pleased to announce an update to the payment schedule for those races that use our Advanced Payment (Weekly) options that will get more of your race proceeds to you sooner. We are moving the payment date to Tuesday from the current Monday schedule so we can forward more race proceeds to you including […]
A common financial question we get is that some reports don’t seem to reconcile with one another. In particular, that some participant or transaction reports don’t reconcile with payment reports. There is a reason for this. Payments follow a settlement calendar that is dictated by the banks and credit card processing companies. Settlements typically cut […]
Advanced Payment (aka Vantiv) accounts with payments made on August 10 (you would see this in the View Payments button on the Financial Summary page) will see a one day delay in the payment receipt into your bank account. Here is the explanation from Vantiv: On August 10th, 2015, the ecommerce front end system experienced […]
We are pleased to announce that as a result of our work on the new Payment Processing techniques as well as the support of our partners, we are dropping the processing fee rate on donations. The rate is dependent on the payment processing mechanism set up as well as whether the race is a charitable organization. […]
Our new payment on-boarding process that we rolled out on June 22nd has payment account set up options that are perfect for timers. With our Quick Start payment option you can set up payment accounts at the same time you set up races or you can set up a race and choose to set up […]
We have heard your comments on the need for easier on-boarding of new payment accounts and have responded with updates to our Payment System. Users will see a simpler user interface that is designed to minimize the new information you need to enter into the system to set up a payment account. We rolled out […]
We rolled out our new payment system a couple of months ago based on our new role as a Payment Facilitator. This brought a number of benefits to new races such as faster payments, better reporting, better refund processing, better statements to runners signing up for your race on their credit card bill, etc. But […]
We have released our How To video on the new Payment System:
One of the things that our old payment systems did not allow us to do is tie registrations together with payments precisely. As outlined earlier, with the new system we are “closer to the metal” of the credit card network and can track things much more accurately now. Two examples below that will excite the […]
With the new release of the RunSignUp Payment System, you may not have the information required for completion of the payment information. There are various scenarios for this and various ways to handle them as out lined below. At the top of the page, there are three options: Set Up Now is when you have […]
With the coming release of our new Payment System, we have updated the process of entering your payment information. Payment information is collected in Step 6 of the Wizard. You have 3 choices when setting up your race: Set up the Payment information and enable transactions. Setup Later and disable transactions until later. Setup Later […]
Over the coming weeks we will be rolling out a new and improved payment system. Over the next year most of our customers will find it beneficial to move to this payment system. The primary benefit is faster payments and better reporting. Once the system is rolled out we also plan on lowering the processing […]
We take our fiduciary responsibility seriously here at RunSignUp. We’ve done a number of upgrades this year that help our customers understand exact details about how we pay them and the ability to drill down to the transaction level on what for. This was always one of my big complaints when I used Active.com as […]
