Who Should Receive the Proceeds for a Race?

RunSignup makes it convenient for sponsoring entities or their authorized representatives (including timers and event management companies) to receive the registration proceeds for races. Either the sponsoring entity or the authorized representative can set up a payment account with RunSignup and receive registration proceeds for a race. However, there are some things you may want […]

Payment Account Upgrade on Race Renewal

For those races that use our Quick Start (Check) payment account to receive registration proceeds we will now require you to upgrade to an Advanced Payment account at the time of your next race renewal. If you are using a Quick Start (Check) payment account you will receive this message when you renew your race. […]

The Big Short and Registration Payments

I went to The Big Short movie last night. I consider myself an amateur economics student of that time period and have read all the books – The Big Short, Too Big To Fail, and the ones by Geitner, Bernanke and Paulson. I found the network effects of financial leverage when things go bad to […]

New Race Financial Reports

We have done a major overhaul on our Financial Reports. The Summary page now gives a quick overview with 3 tabs to drill down on: Transactions – these are focused on the individual transactions that have been processed on behalf of your race. Payments – These are a list of all the payments that have […]

Advanced Payment Delay

Vantiv, our credit card processor for Advanced Payment accounts had delays in their batch processing yesterday that resulted in us being unable to execute funding instructions before 6PM. This will result in a payments that daily payment customers would expect today to be made tomorrow. Today’s ACH initiation will include the transactions that should have […]

Clarifying Daily Reports and Payment Reports

A common financial question we get is that some reports don’t seem to reconcile with one another.  In particular, that some participant or transaction reports don’t reconcile with payment reports. There is a reason for this.  Payments follow a settlement calendar that is dictated by the banks and credit card processing companies.  Settlements typically cut […]

Advanced Payment Delays

Advanced Payment (aka Vantiv) accounts with payments made on August 10 (you would see this in the View Payments button on the Financial Summary page) will see a one day delay in the payment receipt into your bank account. Here is the explanation from Vantiv: On August 10th, 2015, the ecommerce front end system experienced […]

Donation Processing Fee Drops to as low as 4%

We are pleased to announce that as a result of our work on the new Payment Processing techniques as well as the support of our partners, we are dropping the processing fee rate on donations. The rate is dependent on the payment processing mechanism set up as well as whether the race is a charitable organization. […]

Payment System Updates Coming

We rolled out our new payment system a couple of months ago based on our new role as a Payment Facilitator. This brought a number of benefits to new races such as faster payments, better reporting, better refund processing, better statements to runners signing up for your race on their credit card bill, etc. But […]

New Payment System – Better Reporting

One of the things that our old payment systems did not allow us to do is tie registrations together with payments precisely. As outlined earlier, with the new system we are “closer to the metal” of the credit card network and can track things much more accurately now. Two examples below that will excite the […]

Setting up a Race without Payment Information

With the new release of the RunSignUp Payment System, you may not have the information required for completion of the payment information. There are various scenarios for this and various ways to handle them as out lined below. At the top of the page, there are three options: Set Up Now is when you have […]

Creating a New Payment Account

With the coming release of our new Payment System, we have updated the process of entering your payment information. Payment information is collected in Step 6 of the Wizard. You have 3 choices when setting up your race: Set up the Payment information and enable transactions. Setup Later and disable transactions until later. Setup Later […]