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Why Renew? If you made a number of edits to your (cancelled) 2020 race, it may be tempting to just start over. Don’t! Going through the steps to correctly renew your race has a number of benefits, including: Keeps the same URL year-to-year, making it easy for participants to find the event Maintains many settings […]
With thousands of races cancelling in 2020, many of our customers used deferrals to provide flexible options for their participants. With 2021 approaching, we want to provide a streamlined process for races to fulfill those deferrals, making it easy for participants with minimal overhead and financial loss for the the event. In the past, deferrals […]
For races who are deferring all or many participants to next year’s event, we have a new bulk deferral tool to help you process them. Navigate to Participants >> Participant Management >> Bulk Deferrals. You will get to a screen that allows you either add participants to defer either by Registration ID, or by one […]
We just released a new option to make the deferral process much more streamlined for both races and participants. The new Defer via Race Transfer option will allow participants to automatically claim their deferral and register after renewing your race the following year. This eliminates the need to compile reports to generate coupons and reserved […]
With the flood of races offering deferrals and transfers to virtual events, participants are also flooding our inbox (and yours, I’m sure) looking for guidance. Luckily, Andrew Sigwart both monitors the info@runsignup email inbox, and creates all our video content. We have a few short videos you can share with participants to help them out, […]
We have a series Customer Case Studies, in which we take your stories and share your challenges and successes as a learning tool for other RunSignUp users. This Case Study focuses on a commitment to Race Day technology. View the PDF Version of the Case Study Erie Runners Club, RunSignUp, and Race Day The Erie Runners […]
We have added some convenient deferral options. First, you can now specify specific dates (we will be moving to this as a standard over the coming weeks rather than # of days before an event). Second, you can now specify different deferral policies (dates and prices and on/off) on a per event basis as shown […]
We have a series Customer Case Studies, in which we take your stories and share your challenges and successes as a learning tool for other RunSignUp users. This Ventura Marathon Case Study focuses on Self-Service Participant Management, Sponsors, and Club Discounts & Cross Promotion. View the PDF Version of the Ventura Marathon Case Study Overview: The Ventura Marathon sets […]
