It seemed like the whole country went from 60 mph to 0 in March, 2020 for our endurance and nonprofit customers putting on events. Here we are in early June, 2021 and it feels like we are going from 0 back to 60! One of the simple charts we have is showing the total $ […]
Monday, March 8 is a big day. It is our one year anniversary of understanding the impact COVID would have. And we simultaneously achieved a milestone that says we are coming back. Monday, March 9, 2020 A year ago, we pivoted our business realizing the impact COVID could have. We had started tracking it a […]
Please see RunSignup.com/ChallengePlatform, RunSignup.com/GoVirtual, Looking Forward: Guidelines for Races, and RunSignup.com/Coronavirus for recommendations and tools. Things continue to evolve as of May 17, 2020 from Week 16, 15, 14, 13, 12, 11, 10, 9, 8, 7, 6, 5, 4, 3 and 2 of the Coronavirus. The transaction volume we saw the past week is 8% lower than the […]
Please see RunSignup.com/ChallengePlatform, RunSignup.com/GoVirtual, Looking Forward: Guidelines for Races, and RunSignup.com/Coronavirus for recommendations and tools. Things continue to evolve as of May 17, 2020 from Week 16, 15, 14, 13, 12, 11, 10, 9, 8, 7, 6, 5, 4, 3 and 2 of the Coronavirus. The transaction volume we saw the past week is 10% lower than the same week last year […]
Please see RunSignup.com/ChallengePlatform, RunSignup.com/GoVirtual, Looking Forward: Guidelines for Races, and RunSignup.com/Coronavirus for recommendations and tools. Things continue to evolve as of May 17, 2020 from Week 15, 14, 13, 12, 11, 10, 9, 8, 7, 6, 5, 4, 3 and 2 of the Coronavirus. The transaction volume we saw the past week is 23% lower than the […]
Real races with social distancing continue to happen and Vacation Races is leading the way with the Bryce Canyon Ultras (May 30-31, 651 participants) and Zion at Night (June 5-6, 815 participants). Salem Stanley, Founder & CEO of Vacation Races, says, “What participants want from a race and perceive as being safe has changed. What […]
Please see RunSignup.com/ChallengePlatform, RunSignup.com/GoVirtual, Looking Forward: Guidelines for Races, and RunSignup.com/Coronavirus for recommendations and tools. Things continue to evolve as of May 17, 2020 from Week 14, 13, 12, 11, 10, 9, 8, 7, 6, 5, 4, 3 and 2 of the Coronavirus. The transaction volume we saw the past week is 33% lower than the same week last […]
Please see RunSignup.com/ChallengePlatform, RunSignup.com/GoVirtual, Looking Forward: Guidelines for Races, and RunSignup.com/Coronavirus for recommendations and tools. Things continue to evolve as of May 17, 2020 from Week 13, 12, 11, 10, 9, 8, 7, 6, 5, 4, 3 and 2 of the Coronavirus. The transaction volume we saw the past week is 29% lower than the same week last year vs. […]
Please see RunSignup.com/ChallengePlatform, RunSignup.com/GoVirtual, Looking Forward: Guidelines for Races, and RunSignup.com/Coronavirus for recommendations and tools. Things continue to evolve as of May 17, 2020 from Week 12, 11, 10, 9, 8, 7, 6, 5, 4, 3 and 2 of the Coronavirus. The transaction volume we saw the past week is 18% lower than the same week last year. The 18% is a very good improvement from the 25% the previous […]
Real races continue to happen as timers lead our industry into the “new normal”. This past weekend, the Social Distance 5K provided a truly competitive racing experience for the participants while adhering to all local and state regulations and CDC social distancing and safety guidelines. Please note that all states and communities have different reopening […]
Please see RunSignup.com/Coronavirus, RunSignup.com/GoVirtual and Looking Forward: Guidelines for Races for recommendations and tools. Things continue to evolve as of May 17, 2020 from Week 11, 10, 9, 8, 7, 6, 5, 4, 3 and 2 of the Coronavirus. The transaction volume we saw the past week is 25% lower than the same week last year. The 25% is a very good improvement from the 37% the previous week […]
We’re checking in regularly to see what the endurance community is doing to keep the industry running forward in the midst of the coronavirus crisis. For more ideas, view you can find all the previous highlights archive here. Today’s creative events look at virtual events or challenges that have been created by organizations that normally put […]
We added a new section to the Looking Forward Guidelines: Real Race Examples with Social Distancing. Races will look different in the weeks and months to come, but technology and creativity are letting us get back to racing in a way that complies with social distancing. The examples that we add in this section are […]
Please see RunSignup.com/Coronavirus and RunSignup.com/GoVirtual for recommendations and tools. We also released Looking Forward: Guidelines for Races this week as well. Things continue to evolve as of May 3, 2020 from Week 9, 8, 7, 6, 5, 4, 3 and 2 of the Coronavirus. The transaction volume we saw the past week is 40% lower than the same week last year. The 40% is a pretty good improvement from […]
We’re checking in regularly to see what the endurance community is doing to keep the industry running forward in the midst of the coronavirus crisis. For more ideas, view you can find all the previous highlights archive here. Today’s creative events are a mashup of longer virtual events – a four 5K series, a 50 hour […]
Please see RunSignup.com/Coronavirus and RunSignup.com/GoVirtual for recommendations and tools. We also released Looking Forward: Guidelines for Races this week as well. Things continue to evolve as of April 11, 2020 from Week 8, Week 7, Week 6, Week 5, Week 4, Week 3 and Week 2 of the Coronavirus. The transaction volume we saw the past week is 44% lower than the same week last […]
We added a race status survey that helps us understand the status of your race in determining the appropriate reserve, especially post race, several weeks ago. It is available on your race dashboard: We recently added a place to upload a Government Order that states that your race has been cancelled or postponed. We will […]
We are happy to share a rough draft of our Looking Forward Guidelines: https://runsignup.com/lookingforward. With input from dozens of race directors, timers, governing bodies, and other industry partners, this living document is intended to provide ideas for a suggested path forward for races in the post-coronavirus environment that different groups in the endurance industry can […]
While there are many considerations about how to hold a race in the new normal of Coronavirus and 6 Foot spacing, one of the most prominent bottlenecks is the starting line. While there are many other complicating factors like bib pickup and finish line clearing and course design including width, combined start/finish lines, out and […]
Please see RunSignup.com/Coronavirus for recommendations and tools. We are also releasing RunSignup.com/GoVirtual this week as well. Things continue to evolve as of April 11, 2020 from Week 7, Week 6, Week 5, Week 4, Week 3 and Week 2 of the Coronavirus. The transaction volume we saw the past week is 53% lower than the same week last year. The 53% is a pretty […]
We’re checking in regularly to see what the endurance community is doing to keep the industry running forward in the midst of the coronavirus crisis. For more ideas, view you can find all the previous highlights archive here. Today’s highlight is a look at a single program taking hundreds of races virtual: Healthy Kids Running […]
Every event organizer is trying to figure out how to generate revenue right now. Here is an overview of ways to can use RunSignup to potentially make some money. We also have a sister blog for ways to Save Money with RunSignup. Here is a quick list: New Virtual Race Replace/Extend Your Race with Virtual […]
Every event organizer is trying to figure out how to reduce expenses right now. Here is an overview of ways to can use RunSignup to potentially save money. We also have a sister blog for ways to Make Money with RunSignup. Here is the quick list: Free Website Free Email Participants Pay Part of Timer […]
We are happy to announce that we are dropping our standard race reserve requirement from 20% to 10%, and the overall payment account reserve requirement from 10% to 5% effective immediately. You should see these new numbers appear in the various race financial reports and payment account reports. This drop is due to analyzing the […]
Things are bad. Period. Our Weekly Updates cover the overall net pain of revenue across our community falling off a cliff. This mean many people do not have the income to pay their bills or pay their employees – resulting in horrible personal choices and experiences. And the customers we serve are isolated at home […]
We’re checking in regularly to see what the endurance community is doing to keep the industry running forward in the midst of the coronavirus crisis. For more ideas, view fundraising efforts, creative virtual events, virtual challenges, and creative use of the Postponement Tool. Today’s creative events are a grab-bag of virtual options, including a scavenger […]
Please see RunSignup.com/Coronavirus for recommendations and tools. Things continue to evolve as of April 11, 2020 from Week 6, Week 5, Week 4, Week 3 and Week 2 of the Coronoavirus. The transaction volume we saw the past week is 65% lower than the same week last year. The 65% is a pretty good improvement from the 76% the previous week but […]
We’re checking in regularly to see what the endurance community is doing to keep the industry running forward in the midst of the coronavirus crisis. For more ideas, view creative virtual events, virtual challenges, and creative use of the Postponement Tool. This time, we’re taking a look at a few creative solutions for raising money […]
We wrote about Chargebacks what seems like a long time ago, but was less than a month. It is one of the most read blog posts we have ever done. But there has been a lot of things we have developed, and a lot of common questions we get, and a lot of data we […]
Please see RunSignup.com/Coronavirus for recommendations and tools. Things have changed drastically in Week 4 ending Saturday March 21, 2020 from Week 5, Week 4, Week 3 and Week 2. The transaction volume we saw the past week is 76% lower than the same week last year (and since we were seeing growth of 29% from Jan. 1- Mar 7 because […]
We just released a new option to make the deferral process much more streamlined for both races and participants. The new Defer via Race Transfer option will allow participants to automatically claim their deferral and register after renewing your race the following year. This eliminates the need to compile reports to generate coupons and reserved […]
We’re checking in regularly to see what the endurance community is doing to keep the industry running forward in the midst of the coronavirus crisis. For more ideas, view creative virtual events, and creative use of the Postponement Tool. A Ultra-Flexible Virtual Challenge, with Semper-Fi Fund Semper Fi & America’s Fund Community Sports One of […]
Please see RunSignup.com/Coronavirus for recommendations and tools. Things have changed drastically in Week 4 ending Saturday March 21, 2020 from Week 4, Week 3 and Week 2. The transaction volume we saw the past week is 81% lower than the same week last year (and since we were seeing growth of 29% from Jan. 1- Mar 7 because of more […]
Note: On Nov. 2, 2021 we announced new faster payment terms as the pandemic risks have subsided. We lowered the reserve to 2.5% and pay immediately after an event unless there are above normal chargeback risks. The Coronavirus is impacting us all. We did a webinar that explains chargeback liability as well as these new reserve […]
Further your mission–but first, take care of your people This is and will continue to be an extremely difficult time for nonprofits. It’s time to go back to basics: engage your communities. People need connection more than ever. Focus on your employees, beneficiaries, and volunteers first, and keep any donations and fundraising messaging simple, actionable, […]
Please see RunSignup.com/Coronavirus for recommendations and tools. Things have changed drastically in Week 4 ending Saturday March 21, 2020 from Week 3 and Week 2. We have decided to throw out the YOY comparison we were using as so many events have postponed or cancelled this year’s event they are now useless. The overall volume of transactions decreased […]
It’s been a crazy few weeks since Bob first posted some suggestions for races that may be impacted by the Coronavirus. Now, with races across the country getting creative, we wanted to take a moment to collect all the updates in one place. Postponement Tool The Postponement Tool (which can be used for more than […]
Please see RunSignup.com/Coronavirus for recommendations and tools. Things have changed drastically in Week 3 ending 3/14/2020 from Week 2. When we announced our Tools for helping races with Coronavirus on March 10 there were some upset people. By Saturday everyone realizes the impact this is having and will have for the next couple of months […]
We are releasing a Postponement tool to help events better manage the impact of Coronavirus. It presents options to your participants in a pop-up and on your main race page. Tomorrow we will release similar capability with email notification. We will also be taking feedback on this tool to make it better over the coming […]
We’ve had many customers express surprise, concern and even anger at our steps to ensure all races have some level of chargeback reserve. Here are some answers to FAQ’s: Your Corona-report does not show a drop in registrations. Why did you change your stance this week? This is moving fast. When we first wrote about […]
NOTE: We updated our policies for reserves and post race payments on March 27 and April 15. We are likely to continue to update the policy as conditions change. RunSignup will be releasing two tools this week to help races if they are affected by Coronavirus and are forced to postpone, change to a virtual […]
We are beginning to see the impact of Coronavirus on our communities and on our races and nonprofit events. We are trying to be proactive to help the industry with information about any direct impact we see and education about actions races can take. One of the big concerns for races and nonprofit events is […]
Update (3/4/2020): The CDC has issued guidance for mass gatherings and large community events. It contains a number of good suggestions for the basis of a plan. As we write this, Coronavirus is the headline of every news story and the subject of every water cooler office (physical or virtual) discussion. Let’s hope that the […]
