Referral Names in Participant Profiles

We have added a way for referrers to view the names of their referrals through their RunSignUp profile. Registrants/Referrers can view this information by going to their PROFILE and selecting the MY REFERRALS tab: From there, the referrer will be able to see a list of their referred registrations. We show the first name, last […]

New Calculation on Participant Changes

In the past when a participant moved from one event to another, and also changed their Add-Ons, we treated everything as a single transaction. This could result in someone moving to a more expensive event, but returning an add-on item and not owing anything. We have now changed that to keep the Add-Ons separate from […]

Conditional Refunds

We have released a new participant management feature that will allow participants to receive a refund when someone else takes their place. This is particularly useful for sell out races with a waitlist. A good example is a race may be sold out, but there are 1,000 people on the waitlist eager to get in. […]

Request a Refund Easier to Find

For races that have refunds enabled, we have now made it simpler for participants to find and self-serve themselves. On all RunSignUp Race Websites, we have the refund policy as a top level page (you can change this in the layout tool). If refunds are enabled, there is a nice big button to click. This […]

Refund “Issued” Information Added

Since we review all refunds before issuing them, there can be a delay from the time a participant or a race director initiates a refund until it is actually processed. We have added information to the individual registration information at the bottom of the page: As well as the Refund Report: Note that due to […]

Refund Policy Page on Race Websites

We have automatically added a new Menu item and page to race websites that make clear the refund policy for each race. this helps reduce confusion over refund policies. We do this based on the settings you have for refunds. For example, if you have refunds turned on with certain parameters, they are inserted into […]

May 2013 FIrst Tuesday Webinar – Running Clubs, USAT, Refunds

Our regular first Tuesday of the month webinar.  This month we spend a lot of time on the new release of Running Club membership management.  We also cover the USA Triathlon membership and insurance integration, as well as the enhanced features of Refunds for Race Directors. Running Clubs is at the start of the video, […]

May Newsletter

Running Clubs We have released our totally renewed and refurbished Running Club service just in time for the Road Runners Club of America Annual Conference.  This is a huge upgrade for all the clubs who currently use us and includes: New mobile-ready interface Multiple membership payment options – Months, Fiscal Year, Date Ranges, pro-rating Better […]

Refunds and Transfers

RunSignUp allows race directors to easily remove, refund or transfer runners between events.  Race Directors can either do this themselves, or allow runners to self manage this (and charge a fee). In this video, we show you how a Race Director can easily: Remove a Runner form a race Remove a runner and refund the […]

June Race Director Newsletter

The more runners in your race, the more problems the race director faces.  There are a number of new techniques being used in Online Registration to help reduce the burden on Race Directors. Runner Input Errors How many times have you received an email from a runner saying “I made a mistake on my age.” Or “I mis-spelled […]

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