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Sales Tax Refunds

As with all things Sales Tax related, there are complexities when it comes to refunds and sales tax! This will not be released for another month or so, but we have begun development on how sales tax refunds are handled. This blog will explain the concepts - a later blog will go thru all the... Continue Reading →

Referral Names in Participant Profiles

We have added a way for referrers to view the names of their referrals through their RunSignUp profile. Registrants/Referrers can view this information by going to their PROFILE and selecting the MY REFERRALS tab: From there, the referrer will be able to see a list of their referred registrations. We show the first name, last... Continue Reading →

New Calculation on Participant Changes

In the past when a participant moved from one event to another, and also changed their Add-Ons, we treated everything as a single transaction. This could result in someone moving to a more expensive event, but returning an add-on item and not owing anything. We have now changed that to keep the Add-Ons separate from... Continue Reading →

Conditional Refunds

We have released a new participant management feature that will allow participants to receive a refund when someone else takes their place. This is particularly useful for sell out races with a waitlist. A good example is a race may be sold out, but there are 1,000 people on the waitlist eager to get in.... Continue Reading →

Time-based Refund Policy

We have added the capability to set a time based Refund Policy. For example give a full refund 120 out from the race, but only a 10% refund the month before a race. This is set under Refund Policy (and can also be set for Race-to-Race Transfers). It is very flexible with any number of... Continue Reading →

Request a Refund Easier to Find

For races that have refunds enabled, we have now made it simpler for participants to find and self-serve themselves. On all RunSignUp Race Websites, we have the refund policy as a top level page (you can change this in the layout tool). If refunds are enabled, there is a nice big button to click. This... Continue Reading →

Bulk Refunds

We have added a new capability to do bulk refunds for races. This useful to do things like give partial refunds to everyone in a cancelled race, or if there was a problem with the shirts or the 5K course, etc.¬†Obviously, you will need to make sure you have enough money in your refund reserve... Continue Reading →

Full Refund and Bib Exchange Option

RunSignUp charges a $1 fee to process refunds. Some races want to pay this fee so the participant receives a full refund. We have added an option to do this on the Refund Setup page: This also applies under the right conditions for bib exchanges as well - where the race can pick up the... Continue Reading →