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If you have a race that looks like it may be in the path of Hurricane Ian, below are some tips for managing your event in a questionable weather situation. But even if you’re not in Ian’s path – or likely to see any weather that extreme, a communication plan for extreme weather can be valuable to all races. We encourage events to have a contingency plan in place that can be activated when needed.
As with all things Sales Tax related, there are complexities when it comes to refunds and sales tax! This will not be released for another month or so, but we have begun development on how sales tax refunds are handled. This blog will explain the concepts – a later blog will go thru all the […]
We have added a way for referrers to view the names of their referrals through their RunSignUp profile. Registrants/Referrers can view this information by going to their PROFILE and selecting the MY REFERRALS tab: From there, the referrer will be able to see a list of their referred registrations. We show the first name, last […]
In the past when a participant moved from one event to another, and also changed their Add-Ons, we treated everything as a single transaction. This could result in someone moving to a more expensive event, but returning an add-on item and not owing anything. We have now changed that to keep the Add-Ons separate from […]
We have released a new participant management feature that will allow participants to receive a refund when someone else takes their place. This is particularly useful for sell out races with a waitlist. A good example is a race may be sold out, but there are 1,000 people on the waitlist eager to get in. […]
We have added the capability to set a time based Refund Policy. For example give a full refund 120 out from the race, but only a 10% refund the month before a race. This is set under Refund Policy (and can also be set for Race-to-Race Transfers). It is very flexible with any number of […]
For races that have refunds enabled, we have now made it simpler for participants to find and self-serve themselves. On all RunSignUp Race Websites, we have the refund policy as a top level page (you can change this in the layout tool). If refunds are enabled, there is a nice big button to click. This […]
We have added a new capability to do bulk refunds for races. This useful to do things like give partial refunds to everyone in a cancelled race, or if there was a problem with the shirts or the 5K course, etc. Obviously, you will need to make sure you have enough money in your refund reserve […]
RunSignUp charges a $1 fee to process refunds. Some races want to pay this fee so the participant receives a full refund. We have added an option to do this on the Refund Setup page: This also applies under the right conditions for bib exchanges as well – where the race can pick up the […]
We have now made the Refund Policy very visible in the participant Management page that participants see. Note you have control over what this policy says, and it does reflect the data you may have set up for Refunds. For example if you do allow refunds, but there is a $10 fee, that data is […]
Since we review all refunds before issuing them, there can be a delay from the time a participant or a race director initiates a refund until it is actually processed. We have added information to the individual registration information at the bottom of the page: As well as the Refund Report: Note that due to […]
We have automatically added a new Menu item and page to race websites that make clear the refund policy for each race. this helps reduce confusion over refund policies. We do this based on the settings you have for refunds. For example, if you have refunds turned on with certain parameters, they are inserted into […]
It was not clear before when a refund was being issued what it might be for, or if the runner was still in the race. We have updated the Refund page for Race Directors so you can send your own message to the participant when you issue a refund quickly and easily: We include a […]
Race Directors can now make refunds to group members who joined a team before the group size discount was met. This is a powerful extension to our Group Pricing, so group members are not waiting on each other to sign up for the race. For example, Groups can have a $5 discount per team member […]
You can now set a registration fee for Fundraisers, but automatically refund part or all of it once they meet a certain goal. For example you may have a registration fee of $100, but do an automatic refund of $100 once the fundraiser collects over $500. The setup for this is done on a per […]
You can now turn off the ability for runners to be refunded on Add-Ons. This option is on the Refund Setup page:
We have added easy access to the Refund Policy that each participant agreed to in the Participant Management page right below the Waiver information. This allows you to easily remind participants what the refund policy for your race is.
You can now easily add your own refund policy. This policy will appear on the checkout page and on the confirmation page. In addition, you can add a checkout and make the purchaser enter their initials. Set this up in the Participant Management – Refunds page: You can set the option on whether you want […]
Refunding donations is an uncommon occurrence. Now when it happens, you will be able to process the refunds easily. On the donation report, you will see a “Refund” button in red on the far right column by each donation. Clicking on that button brings up the form below: Note the option menu in the far […]
Our regular first Tuesday of the month webinar. This month we spend a lot of time on the new release of Running Club membership management. We also cover the USA Triathlon membership and insurance integration, as well as the enhanced features of Refunds for Race Directors. Running Clubs is at the start of the video, […]
Running Clubs We have released our totally renewed and refurbished Running Club service just in time for the Road Runners Club of America Annual Conference. This is a huge upgrade for all the clubs who currently use us and includes: New mobile-ready interface Multiple membership payment options – Months, Fiscal Year, Date Ranges, pro-rating Better […]
We have had the ability for race directors to give refunds and to enable runners to get refunds for a long time now. We have just done a big refresh on that – making things easier, more understandable and provide complete flexibility for race directors. How many times have you been forced into a unique […]
Have you ever had a runner wanting to move from the Half Marathon to the 5K in your race because they got injured? When we were Beta testing this capability with the Dexter Ann Arbor Run, we had this happen about 20 times for a 5,000+ person race. That is a lot of overhead for […]
Most races do not allow refunds. This of course frustrates runners who may get injured or have other priorities emerge. There are three reasons to allow refunds: You have a Waiting List of people who will take the spot. You want to have a runner-friendly race that gives runners more flexibility and encourages them to […]
RunSignUp allows race directors to easily remove, refund or transfer runners between events. Race Directors can either do this themselves, or allow runners to self manage this (and charge a fee). In this video, we show you how a Race Director can easily: Remove a Runner form a race Remove a runner and refund the […]
The more runners in your race, the more problems the race director faces. There are a number of new techniques being used in Online Registration to help reduce the burden on Race Directors. Runner Input Errors How many times have you received an email from a runner saying “I made a mistake on my age.” Or “I mis-spelled […]
