Races have a Financial Summary page that has drawn more attention than usual. Let’s take a look at a simple use case to understand the basics. We will also take a look at the Payment Account, which is where you can see your estimated next payment. Transactions: $62,836.27 – This line is the total transactions […]
Encouraging healthy communities through best-in-class races About Advanced Running Project Advanced Running Project was founded by Brandon Hough in 2018 with the goal to provide runners with best-in-class races to create healthier communities. After working for some larger races, Hough focused on creating great races to sponsor local elite runners. Started by a runner for […]
Each ticket event has its own Event Dashboard, where you can see data related to the event’s ticket sales, transactions, and attendees on customizable graphs and reports. The event dashboard gives you a quick view on how ticket sales are performing: Using this for multiple years will allow you to track year-over-year comparisons quickly and […]
Our new donation features for nonprofits make it easy to raise more money in less time. Currently, we have a donation feature for ticket events, which are available to members of the Early Adopter Program. Supporters can donate during ticket purchase, as well as through a button on your event website, helping to maximize the […]
The Nonprofit Dashboard is one of the new features we are developing for our nonprofit customers. It will be publicly available in mid-July. Until then, only customers who are part of the Early Adopter Program will have access to it. It provides a central platform where nonprofits can see consolidated reporting across all of their […]
We have brought the power of a Custom Dashboard we introduced a few weeks ago to our larger Partners to each and every race that uses RunSignup. Here is some of the eye candy you can customize to show just what you are looking for: Quick Cards – Show the data that matters most to you […]
Larger race organizations that operate large or multiple races have a need for more detailed analytics and quick views to see how they are doing. We have provided a number of reports to help with this over the years, but they were never customizable and not all in one place – until this coming week! […]
We have added a way to easily customize Column Names/Headings as well as order on the Participant Report. For example, change this default view: to this: This first step in creating a custom report view is to Save the Report after you have selected the search criteria and fields you want: Once it is Saved, […]
We have added a way to view the repeat participant counts in your participant reports. To view this information, you must first unhide the fields in the report options. You can do this by going to Participants>>View Participants. Select the Report Options drop-down menu and select Hidden Fields: Next, choose which options you would like […]
We have added MailChimp as an other export option from the Participant Report. This allows you to create custom reports and views in RunSignUp to export to your MailChimp lists. You will need to do the MailChimp setup outlined in this blog before being able to export.
The Race Analytics Dashboard has released a flurry of new capabilities to help races understand their promotion, demographics, registrations and transactions better. (You may also have noted the nice progress on the overall User Experience of the race dashboard with the new fresh colors.) There are now more than 15 graphs giving you a quick […]
We have expanded the Shared Coupon Report data to include the following information: Event Name Registration Date First Last Gender Date of Birth Email Phone Address, City, State, Country, Zip Registration Status Event Cost Total Discount, Processing fee, Amount Paid Bib Number Giveaway
Shared Coupon reports are an easy way to give sponsors or others easy access to see if their coupons have been used and by whom. We have added a simple invitation to make this even easier for race directors and the people they are sharing information with. It is available from the Actions drop-down menu […]
We have added the Team Gender Type (if set up) to the Team Member report.
We have released our new Dashboard (well, the beginnings of it!). The Overview page shows a quick snapshot of the past 7 days, with convenient totals above the graph. Date ranges can be quickly changed. The more detailed chart is shown below the quick summary graph. In addition to the Overview, you can see the […]
We have expanded the Participant Report to easily do a search based on Custom Questions. We added a button on the Search All Fields to filter on Questions. When this button is clicked, all of your custom questions that have optional answers (not free form word answers) show: Note only one field may be selected […]
We have added a column to the Donations Report CSV Download for the Registration ID. This allows races to match donations to registrations easily.
We have added a report search options to Donations to allow for greater than or less than searches. This makes it simple to send special “Thank You’s” or Gifts to large donors. The new search fields are under Donations -> Reports:
We have added by event breakdown ability to our Add-On Reports. This is an option on the Add-On Report: This produces both downloadable report data, as well as visible reports like this:
We have added the address to the CSV download of repeat participants. Some races want to send physical mail to these repeat participants.
We have updated the Coupon Report to include both the number of transactions as well as the number of registrations. For example:
We have added if someone wants to be anonymous to the Donation Report for Clubs.
We have added a new graph to show the number of people checked in by device. For example, this sample race had 4 people checking people in: Here is another race with many check-in devices. The data is shown every 5 minutes and has a hover capability to see each 5 minute interval in a […]
There is a now a list of unsubscribed emails for Email marketing. This is available in a report as well as a downloadable CSV. This is helpful if you use other email marketing tools and want to make sure you honor all unsubscribed addresses across various email marketing platforms. This report is available under EMail […]
Partners can now see a report across all of their races and events on how many participants are signed up and how many remaining spots are open: This report is available from the Partner Dashboard under Participants -> Reports:
The home dashboard page for Partners with the list of races and number of participants can now be downloaded as a spreadsheet. The button is at the bottom of the page: The report looks like this:
We have added a mechanism for Race Directors to mark addresses as “Undeliverable”. This is convenient for races who want to do physical mailers and want to save postage costs. You can do this by Editing a User (reach this from View participants -> Edit User): In the View Participants, you will need to turn […]
There is now a new option on the View participants report for “hidden” fields. These are fields that are not commonly used and are not shown when you do a “Show All Columns” since there are about 75 columns. Most new features we add will go into this Hidden Fields area since we are getting […]
Some races want to send birthday cards or emails to repeat participants (that will be an automated email someday :-)). So we have added Date of Birth to the Repeat Participant report and CSV download.
We have added a Total below the registrations per day graph. This graph is under the Participants -> Graphs -> Registrations per Day page option.
Data is now recorded for the following participant management changes: Waiver Signed USAT Waiver Signed Refund Request Event Transfer Participant to Participant Refund Transfer Participant to Participant Gift Transfer Race Transfer Deferral Giveaway Update Addon Change Custom Question Change Corral Change Transfer Edit Races can find this report here: Partners can find the report here […]
Partners with multiple races and over 5,000 participants per year have access to a Demographic Report. We have added the ability to download this into a CSV.
We have added the ability to quickly sort on any column in the Club Membership Report Just click on the little Arrows in the Title bar:
We have added a simple way for Charities to access a full, downloadable report for all of their donation and fundraising information. It appears on their page where they manage their charity. Note this can work for charities that are supported by multiple races as shown in the report example below:
We have added an option to change the default time type on downloadable CSV reports to be military time. This can help with sorting lists properly based on time – for example time of registration. This option is on the Race -> Race Page -> Miscellaneous Settings Page.
We have added a CSV download for the Partner Comparison Reports.
We made some database tuning updates that have improved performance for some of the participant management reports, which had slowed for large races. Most reports run in RunSignUp should run in 1-2 seconds now. If you find a report with slow performance, let us know.
Since we review all refunds before issuing them, there can be a delay from the time a participant or a race director initiates a refund until it is actually processed. We have added information to the individual registration information at the bottom of the page: As well as the Refund Report: Note that due to […]
We have a series Customer Case Studies, in which we take your stories and share your challenges and successes as a learning tool for other RunSignUp users. This Case Study focuses on a commitment to Race Day technology. View the PDF Version of the Case Study Erie Runners Club, RunSignUp, and Race Day The Erie Runners […]
You may have noticed a speed up in the Participant Reports on your race dashboard. We did some optimizations of the queries as part of our infrastructure upgrades. We are also benefiting from the upgrade we made to the Aurora Database yesterday. The database upgrade is probably not noticeable to the human eye. Individual database […]
You can now add a column to the Participant Report to show the Group/Team leaders for each group. This is just a new field to select in the “Customize View” of the Participant Report Options: You can then export the data into a Google Sheet or download it into a spreadsheet if you still […]
We have a series Customer Case Studies, in which we take your stories and share your challenges and successes as a learning tool for other RunSignUp users. View the PDF Version of the Semper Fi Fund Community Athletes Case Study Semper Fi Fund Community Athletes and RunSignUp The Semper Fi Fund Community Athletes program uses RunSignUp to […]
We have added a coupon report, broken down by event usage. This report can be accessed under Reports>>Marketing Reports>>Coupons. At the bottom of the page, you will see a COUPON REPORT BY EVENT button The coupon report by event report will give you a breakdown of the number of uses for each event in your […]
As a race director, it is confusing to remember how many free or imported entries you have vs. the ones who paid online. We have added a couple of places to see that quickly – on the main Race Dashboard Actions page as well as on the Participant Report as shown below:
We have made a small enhancement to the Repeat Participant Report at the race level. When viewing the report, you now have the option to “Show previously registered participants not registered for this year.” This will populate a report of participants that have participated in previous years, but haven’t yet registered for this year’s event. This […]
We have added a new report to show you the people who come back to your race. If you have multiple years of registration data in RunSignUp (remember you can upload previous years participant information even if this is your first year on RunSignUp), this will show you how many people have run your race […]
We have added a report under Participants -> Summary that shows the number of participants and the race profit for each event (on right), as well as a summary table (Below).
We have released a new Partner Dashboard for our customers like Timers, Race Series, Running Stores Running Clubs and others with many races to manage. The first thing existing partners will notice is the fact we use the same layout menu system that the Race Dashboard uses. However we made this black and grey so […]
We have done a refresh of our Financial Summary page as well as a number of the reports and spreadsheets that you can download. The result is a simpler and more consistent way to see your financial information and drill down on items you care about. The Financial Summary page at the right has a […]
For our Partners with multiple races – either timers, event managers or companies with race series – we now offer simple year over year comparison charts. This is an expansion of the earlier Partner Reports we had released. Here is an example of a timer who started introducing RunSignUp to their races in 2013 and […]