GiveSignup | RunSignup is seeking an Account Manager to join our team! This position has the opportunity to be based in our Richmond, VA, office or remote. This is a great opportunity for a talented and passionate individual who wants to work in a tech savvy, highly effective account management environment in the nonprofit and endurance industry.
What you’ll be doing
In this role, you will work with the sales team to provide support to current and prospective customers. You will be responsible for reviewing events created on our platform and looking for ways that our customers can improve their experience. Main responsibilities include, but are not limited to:
- Evaluate ticketed and endurance events in the pending account review queue
- Partner with nonprofits and race directors to help manage their events and leverage GiveSignup | RunSignup’s latest technology offerings
- Collaborate on documentation and processes to promote best practices on GiveSignup | RunSignup features
- Work with our team of developers to test and enhance GiveSignup | RunSignup products
- Assist with product demos and presentations for current and potential customers
- Promote viral/email marketing to boost event tickets, donations and registrations
- Participate in team meetings and discussions
- Attend company and team meetings as required
What a candidate will bring to the table
- 2+ years of customer support experience
- The ability to complete tasks efficiently and in a high volume environment
- The ability to quickly learn and understand new technology
- Strong organizational skills and attention to detail
- Strong verbal and written communication skills
- A high energy, hands-on, team player
- Willing and able to travel to company meetings or events
Nice-to-haves
- Experience in the endurance and/or non-profit industries
- Experience in customer support or sales support for a Software as a Service (SaaS) business
About us
GiveSignup | RunSignup is a product-driven company that is rapidly growing in the technology industry. We deliver best-in-class technology to the nonprofit and endurance industries to elevate revenue generation and supporter engagement. More than 25,000 races, supporting over 10,000 nonprofits, use GiveSignup | RunSignup’s free and integrated registration, nonprofit ticketing and fundraising solutions to save time, grow events, and raise more money for their races and nonprofits.
What you will love about our company
Our greatest asset is our employees. We are a family-oriented group who share a love of helping others. To our employees, we offer:
- A (very) casual work environment
- Work from home opportunities
- A competitive salary
- Paid time off
- Medical benefits, which includes a company paid premium for health insurance and a yearly contribution to employees’ HSA
- A Simple IRA with a company match
- Eligibility for company stock options
To apply, visit: https://www.linkedin.com/jobs/view/2978400753/