Seeking Customer Service Talent to Join Our Team
We have two customer service positions now open at RunSignup; a full-time and a part-time Technical Customer Service Representative. You can work from our Moorestown, New Jersey office or from the convenience of your home. Below are more details. Interested in applying? Send your information to kristina@runsignup.com.
Full-Time Technical Customer Service Representation
RunSignup Inc. is seeking a Full-Time Technical Customer Service Representative to join our team! This is a great opportunity for an individual who is passionate about the racing industry and loves helping others.
What you’ll be doing
In this role, you will be expected to be available during your scheduled hours to answer support inquiries on the company’s products. Main responsibilities include, but are not limited to:
- Manage and respond to incoming customer support emails for RunSignup
- Quickly create and clearly explain creative solutions for user needs
- Document common user problems and formalize solutions to bring up to our development team
- Continuously update your knowledge on RaceDay Scoring and other RunSignup products
What a candidate will bring to the table
- 2+ years of customer support experience
- The ability to complete tasks efficiently and in a high volume environment
- The ability to quickly learn and understand new technology
- Strong organizational skills and attention to detail
- Strong verbal and written communication skills
- A high energy, hands-on, team player
- Willing and able to travel to company meetings or events
- Willing and able to work weekends and holidays
Nice-to-haves
- Previous experience working as a race director or race timer
- Experience using timing industry software such as RaceDay Scoring or The Race Director
Part-Time Technical Customer Service Representative
RunSignup Inc. is seeking a Part-Time Technical Customer Service Representative to join our team! This is a great opportunity for an individual who is passionate about the racing industry and looking for weekend work.
What you’ll be doing
In this role, you will be expected to be available during your scheduled hours to answer support inquiries on the company’s products. Main responsibilities include, but are not limited to:
- Manage and respond to incoming customer support emails for our RaceDay Suite of products including RaceDay Scoring and RaceJoy
- Quickly create and clearly explain creative solutions for user needs
- Document common user problems and formalize solutions to bring up to our development team
- Continuously update your knowledge on RaceDay Scoring and other RunSignup products
What a candidate will bring to the table
- 2+ years of customer support experience
- The ability to complete tasks efficiently and in a high volume environment
- The ability to quickly learn and understand new technology
- Strong organizational skills and attention to detail
- Strong verbal and written communication skills
- A high energy, hands-on, team player
- Willing and able to work weekends and holidays
Nice-to-haves
- Previous experience working as a race director or race timer
- Experience using timing industry software such as RaceDay Scoring or The Race Director
About us
RunSignup is a product-driven company that is rapidly growing in the technology industry. We deliver best-in-class technology to multiple industries to elevate revenue generation and supporter engagement. More than 25,000 races, supporting over 10,000 nonprofits, use RunSignup’s free and integrated registration, ticketing and fundraising solutions to save time, grow events, and raise more money for their races and nonprofits.
What you will love about our company
Our greatest asset is our employees. We are a family-oriented group who share a love of helping others. To our employees, we offer:
- A (very) casual work environment
- Work from home opportunities
- A competitive hourly rate
Interested in Applying?
If you’d like to apply to either of the above positions, send your information to kristina@runsignup.com.