Price Changes Coming Sept. 1

We will be rolling out new pricing on September 1, 2020 for all new and renewed races. Races created or renewed before then will have our current pricing until their event is complete. Our pricing has been the same for the past 10 years – and, and the time has finally come for changes […]

BYO Merchant Account

We are going to introduce a “BYO” Merchant Account capability in the fall of 2020. Right now, we process all transactions as a Payment Facilitator, where we create sub-merchant accounts on your behalf and are responsible for underwriting each of our customers and determining payment flows and reserves (as we have all painfully learned the […]

Race Reserve Requirement lowered to 5%

We are pleased to announce that our standard race reserve requirement is dropping to 5% from 10%, with a payment account requirement of 2.5% of race registration transactions. Donations continue to have no reserve requirements and are paid out directly. Note the reserve requirement can vary depending on our underwriting process and chargeback experience. For […]

Permanent Removal of Refund Processing Fees

We are pleased to announce the permanent removal of the $1.00 refund processing fee we used to charge. RunSignup incurs costs for processing refunds, but we waived those early in the pandemic to encourage races to do refunds to their participants. We have made the decision to permanently remove this cost for all events.

RunSignup Virtual Symposium: Registration Now Open!

Like so many of you…we’re going virtual.  We’re not going to try to replicate the full experience of a Symposium. Instead, we’re focusing on content to help you now, with an emphasis on virtual options and modified events – but also a number of lessons you can carry into “normal” operations. We’re new to this too, […]