Webinar Recording and Follow-Up: Coronavirus Planning and Tools

We held a webinar today to review the current status of coronavirus impact, and get customers up new tools to help communicate action plans with your participants quickly and effectively. We know this is a tough week for everyone, and we’re working as fast as we can to put together tools to support your events.

Webinar Timestamps

A few timetamps to help you jump to the content you need most urgently:

Coronavirus impact update

Explanation of Chargebacks

What can we do?

Postponement Tool Intro & Demo


Virtual Events

There were a number of questions about the process of setting up a Virtual Race. You can reference our guides for simple or advanced virtual races. 

The simple option is your easiest, fastest way to call an event a virtual option and get rolling with communications. The advanced option involves changing your event type or creating a new event, options for transferring participants, and the ability to setup results reporting via text or email.

Additionally, we will host a webinar tomorrow (Friday, March 13) at 1:00pm to go through the virtual setup and answer any remaining questions specific to virtual events. If you cannot attend live, we will send a recording to all registered attendees.

Additional Links

The website that we referenced that we will use as a hub for best practices and how-to’s is here:  https://runsignup.com/coronavirus

FAQ: https://runsignup.blog/2020/03/11/coronavirus-runsignup-faq/

Postponement Tool Blog: 

For bank details to wire additional money to your refund reserve, email finance@runsignup.com. You can mail a check to the address below, but please alert finance that there is a check for your specific race:

300 Mill St, Ste 200
Moorestown, NJ 08057

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