We have removed the $1 per refund fee to issue refunds.
Additionally, we reduced the processing fee to add money to your refund reserve via credit card to help make this process easier for race directors. We have reduced the fee to 2.3%.
We are asking each race who may be considering a cancellation or postponement to have at least 10% of what has been paid out to them in the refund reserve. The amount that has been paid out can be found by navigating to Financial >> Summary in the Payments line of the Totals table.
Funds can be added via credit card, mailing a check or wiring funds. Please be sure to note the Race name and that the funds are for refunds. https://help.runsignup.com/support/solutions/articles/17000064147-how-do-i-add-funds-to-the-refund-reserve-
You can also add funds to the reserve via check or ACH (no processing fees).
Address to send checks:
300 Mill St. Suite 200
Moorestown, NJ 08057
Our ACH info:
Please be sure to note your race’s name and include your race ID when you send a check (the number at the end of the URL when you are on your race dashboard).
Thank you for your responsiveness. We’re all in this together.