We have lowered our Refund Processing fee to $1 (from $2). This makes it very economical for races to issue refunds directly to a customer’s credit card with the click of a button. For races that enable runners to receive refunds, you can still set whatever fee on top of this that you require.
The drop in the service fee has been caused by increased automation on the back end for us. Note that RunSignUp still adheres to our policy of not storing credit cards on our site to protect privacy and hopefully avoid Target-like issues for our races.