Custom Club URL
We now give Clubs the same capability we have had with Races to set your own custom URL. So now you can have https://runsignup.com/OurClub. You can set up to 5 different extensions on your Club Dashboard.
Pictures and Presenters Wanted!
We Need Your Help! We are in the process of planning a couple of big things, and we could use your help! Race, Timing, Store & Club photos – We are looking to highlight how our customers use RunSignUp and the fun of running. This is also a good opportunity for you to highlight your […]
Race Director Resources – Rockford Road Runners
The Rockford Road Runners has put together some nice information for race directors on a single page – http://www.rockfordroadrunners.org/race-resources.html. Feel free to share this page and others that you find useful.
Mobile Results
We’ve made a few changes on Mobile results based on feedback from some timers like Richard Littrell. Keep those suggestions coming! Here are some screen shots:
Helping runners make changes to their registration
The Spring Lake 5 took a proactive approach to helping runners figure out how to get information on their registrations and make changes if appropriate. They sent out an email to participants to point them to a webpage on their own site with instructions, as well as the RunSignUp Widget to help them find their […]
Loyalty Programs for Races
We are already seeing race directors come up with different loyalty reward spins on the Space Coast Marathon example of giving a first shot to previous entries for a race. Here is an example of an email we got today: “We can email our past participants announcing registration open date. We can also let them […]
Full Corporate Team Export
We added the ability to download a CSV of all the information for corporate teams. This download option is available at the bottom of the Team Report Summary. You can now get all the information in one report, like: Team Name Team Type Captains Captain Email and Phone Number of employees Total number of people […]
Improved Add-On Report
We have added the ability to easily see your Add-On orders in summary form. This includes an “at a Glance” view of your remaining inventory and orders in graphical and chart form. Here is an example:
Going Live with a Sell Out Race
The Space Coast Marathon opened up registration this morning on RunSignUp. This is a sell out race, and what was interesting is the way they handled registration. Like the Spring Lake 5, they wanted to give a first chance to last year’s participants. And like the Spring Lake 5, they emailed a password to last […]
Thank You!
We made the yearly contribution into our employee’s Health Savings Accounts today. All of our employees are also well paid with market-based compensation, health insurance and an HSA. We do not forget the reason we are able to do this is our wonderful customers! As we discussed in the Company Strategy video in September, we […]
February Race Director Newsletter
Kiosk 2.0 This month we are continuing on our theme from January – RunSignUp Go with Race Day tools to make your life easier. Kiosk 2.0 is an update of our multi-device (Tablet, Chromebook, Mac or PC) that can be used for registration, check-in, bib assignment and results viewing. Kiosks are useful in many settings. […]
RunSignUp User Conference July 18-19
We have the dates set for the first annual RunSignUp User Conference – July 18-19 in Philadelphia! We will begin with a reception on Friday night at a special Philadelphia landmark, and then have a full day of session on Saturday in downtown Philadelphia. We are taking submissions for either things you want to hear […]
New Processing Fee Calculations on Donations
Up until this morning, we proportionally split the processing fee across the components that made it up. For example, if a person signed up for a $20 race and made a $20 donation, the $3.00 processing fee would be allocated evenly – $1.50 each. The problem with this was that many races set things up […]
Time Expiration added to Coupon Codes
We have added the capability to set a time to the Coupon Expiration date. This helps with different time zones, or for mid-day expirations and “flash sales”.
Forgot Password?
Here is a direct link in case you forgot your password (and it works great with the widget!) https://runsignup.com/Login#forgotPswd And we have a nice error message if the email address does not exist:
Find A Runner – Easier Access to Logging On
Races can enable “Find a Runner” capabilities on their races. This can be set up to do a public facing list like shown on the right, or be a search with either first and last name, or first, last and date of birth depending on how secretive you need to be for your race (our […]
Bib Assignment and Check-In 2.0
As part of our RunSignUp Go race day efforts, we have made a large set of improvements to our Bib Assignment and Check-In capability. (We have more recently added a Chrome App that allows local label and receipt printing and a native Apple and Android app. Check-In is used in a wide variety of cases […]
Groups/Teams Videos
We have completed the new Video How To’s for Groups and Teams. All your questions are answered: How to Set Up Race Groups http://www.youtube.com/watch?v=TOfkdbZ8qig How to Set Up Race Group Pricing http://www.youtube.com/watch?v=o8O1vKjEkW4 How to Assign Race Group Bibs http://www.youtube.com/watch?v=pqXcZdhlHm0 How to Create a New Race Group (for Race Directors) http://www.youtube.com/watch?v=vjF7mR8phNM How to View/Edit Race Groups […]
Clever Timers use of Finisher Certificates
Jeff Huber of Huber Timing is also a developer. He had developed a Results system that fit his needs and his other software, but he really liked the Finisher Certificates we came up with. So he uploaded his Results to RunSignUp and then generated the Finisher Certificates by iterating thru each results with a program […]
Help Wanted – Web Marketing Customer Advocate
We are happy to announce that Johanna Goode will be joining us in this role in April! Sorry, but this position is no longer open. We thank everyone for their interest and time. We are looking to hire a Web Marketing Customer Advocate in the May- June timeframe. The primary purpose of this position is […]
RunSignUp Go Now Offers RaceJoy Mobile App
Advanced Mobile Experience for Road Race Events Feb 6, 2014 — Moorestown, NJ — RunSignUp, as part of its RunSignUp Go program, now offers its customers RaceJoy, a platform for race events to deliver a comprehensive mobile experience. RunSignUp is the leading innovator of online tools for races and running clubs encompassing registration, race day […]
Kiosk 2.0
We have updated the Kiosk to be easier to use and more powerful. We are seeing Kiosks used with increased frequencies for race day registration, and in running stores or expos. We have seen almost every different type of device in use for these – PC’s, Netbooks, Ultrabooks, Macs, iPad’s, Samsung Galaxy, even BlackBerry Tablets! […]
Anonymous User Setting
Users can now set themselves to be Anonymous when their name is displayed in either Participant Lookup or in Results. Users set this in their Edit Profile page. Race Directors and Timers can use the Edit function accessed from the Participant Report. Another thanks to Anne Gault of Gault Timing for this idea.
Safe Synch – Disabling Race Directors Ability to Change User Information
We now give you a way to save yourself, other race directors or your timer from making mistakes. We call it “Safe Synching”. If you set it to on in the Miscellaneous Settings tab, then changes you make to a participant’s information will not be saved. We are calling this “Safe Synching” in honor of […]
Bib Pickup – Email Notification Option
As part of our larger RunSignUp Go initiative to ease Race Day, ee now email each runner when their bib is picked up. This helps to catch issues when people are picking up multiple bibs and avoids multiple trips to packet pickup. By default, this is set to Off. You can turn it on by […]
Refund Service Charge drops to $1
We have lowered our Refund Processing fee to $1 (from $2). This makes it very economical for races to issue refunds directly to a customer’s credit card with the click of a button. For races that enable runners to receive refunds, you can still set whatever fee on top of this that you require. The […]
Duplicate Entry Report
We have added a Duplicate Entry Report. This does a search within a race for all duplicate entries based on exact matches of First Name, Last Name and Date of Birth. This is useful if you have a very large race and you are trying to provide extra customer service to help people who may […]
Daily Registration Report Download
We have added a downloadable report that shows daily details by event (5K and 10K, etc.) by: New Registrations Refunds Transfers In Transfers Out Deferred Deleted Net Note this report is generated at 4:30AM each morning for the previous day – so it does not include today’s data (until tomorrow :-)) It is accessible from […]
The Race Director Training in Chicago
Roger Bradshaw of The Race Director will be conducting a live training session in Chicago on March 19 for Timers who are using, or want to use The Race Director for finish line timing, scoring and results. RunSignUp will be there as well, and there will be hand-on training on the Race Director – RunSignUp […]
Spring Lake 5 Opening
The Spring Lake 5 opened for private registration this morning. Previous participants received an email last week giving them a special password to register for one of 7,500 spots that is open on Feb. 1 at 5:00AM for previous registrants. This year, the Spring Lake 5 moved to RunSignUp. We did a load test before […]