Helping runners make changes to their registration

The Spring Lake 5 took a proactive approach to helping runners figure out how to get information on their registrations and make changes if appropriate. They sent out an email to participants to point them to a webpage on their own site with instructions, as well as the RunSignUp Widget to help them find their […]

Full Corporate Team Export

We added the ability to download a CSV of all the information for corporate teams. This download option is available at the bottom of the Team Report Summary. You can now get all the information in one report, like: Team Name Team Type Captains Captain Email and Phone Number of employees Total number of people […]

Going Live with a Sell Out Race

The Space Coast Marathon opened up registration this morning on RunSignUp. This is a sell out race, and what was interesting is the way they handled registration. Like the Spring Lake 5, they wanted to give a first chance to last year’s participants.  And like the Spring Lake 5, they emailed a password to last […]

RunSignUp User Conference July 18-19

We have the dates set for the first annual RunSignUp User Conference – July 18-19 in Philadelphia! We will begin with a reception on Friday night at a special Philadelphia landmark, and then have a full day of session on Saturday in downtown Philadelphia. We are taking submissions for either things you want to hear […]

New Processing Fee Calculations on Donations

Up until this morning, we proportionally split the processing fee across the components that made it up.  For example, if a person signed up for a $20 race and made a $20 donation, the $3.00 processing fee would be allocated evenly – $1.50 each. The problem with this was that many races set things up […]

Find A Runner – Easier Access to Logging On

Races can enable “Find a Runner” capabilities on their races.  This can be set up to do a public facing list like shown on the right, or be a search with either first and last name, or first, last and date of birth depending on how secretive you need to be for your race (our […]

Bib Assignment and Check-In 2.0

As part of our RunSignUp Go race day efforts, we have made a large set of improvements to our Bib Assignment and Check-In capability. (We have more recently added a Chrome App that allows local label and receipt printing and a native Apple and Android app. Check-In is used in a wide variety of cases […]

Groups/Teams Videos

We have completed the new Video How To’s for Groups and Teams.  All your questions are answered: How to Set Up Race Groups How to Set Up Race Group Pricing How to Assign Race Group Bibs How to Create a New Race Group (for Race Directors) How to View/Edit Race Groups […]

Clever Timers use of Finisher Certificates

Jeff Huber of Huber Timing is also a developer.  He had developed a Results system that fit his needs and his other software, but he really liked the Finisher Certificates we came up with.  So he uploaded his Results to RunSignUp and then generated the Finisher Certificates by iterating thru each results with a program […]

Help Wanted – Web Marketing Customer Advocate

We are happy to announce that Johanna Goode will be joining us in this role in April!  Sorry, but this position is no longer open.  We thank everyone for their interest and time. We are looking to hire a Web Marketing Customer Advocate in the May- June timeframe. The primary purpose of this position is […]

RunSignUp Go Now Offers RaceJoy Mobile App

Advanced Mobile Experience for Road Race Events Feb 6, 2014 — Moorestown, NJ — RunSignUp, as part of its RunSignUp Go program, now offers its customers RaceJoy, a platform for race events to deliver a comprehensive mobile experience. RunSignUp is the leading innovator of online tools for races and running clubs encompassing registration, race day […]

Kiosk 2.0

We have updated the Kiosk to be easier to use and more powerful. We are seeing Kiosks used with increased frequencies for race day registration, and in running stores or expos. We have seen almost every different type of device in use for these – PC’s, Netbooks, Ultrabooks, Macs, iPad’s, Samsung Galaxy, even BlackBerry Tablets! […]

Safe Synch – Disabling Race Directors Ability to Change User Information

We now give you a way to save yourself, other race directors or your timer from making mistakes.  We call it “Safe Synching”.  If you set it to on in the Miscellaneous Settings tab, then changes you make to a participant’s information will not be saved. We are calling this “Safe Synching” in honor of […]

Bib Pickup – Email Notification Option

As part of our larger RunSignUp Go initiative to ease Race Day, ee now email each runner when their bib is picked up.  This helps to catch issues when people are picking up multiple bibs and avoids multiple trips to packet pickup. By default, this is set to Off.  You can turn it on by […]

Daily Registration Report Download

We have added a downloadable report that shows daily details by event (5K and 10K, etc.) by: New Registrations Refunds Transfers In Transfers Out Deferred Deleted Net Note this report is generated at 4:30AM each morning for the previous day – so it does not include today’s data (until tomorrow :-)) It is accessible from […]

The Race Director Training in Chicago

Roger Bradshaw of The Race Director will be conducting a live training session in Chicago on March 19 for Timers who are using, or want to use The Race Director for finish line timing, scoring and results. RunSignUp will be there as well, and there will be hand-on training on the Race Director – RunSignUp […]