RunSignUp Partners are organizations who work across a number of races with us – such as Timers. We have allowed multiple people to have access to a Partner dashboard and access to all races for a long time. Over the past year, we have steadily expanded the “Limited Access” to races. Here is the current […]
We have added the ability to set custom questions via the API. See it here – https://runsignup.com/API/race/:race_id/questions/POST. We have a few technology partners and advanced customers who use our back end service and create their own custom user interface for a number of functions who needed this capability. So this might not impact many people […]
We have a series Customer Case Studies, in which we take your stories and share your challenges and successes as a learning tool for other RunSignUp users. This 3W Races Case Study focuses on scaling Participant Management, Marketing, and Runner Communication as a growing business. View the PDF Version of the 3W Races Case Study Overview: 3W Races in Colorado […]
New York has started asking races to pay sales tax on store items like extra shirts and jackets that are sold as part of a race (this does not include taxing registration or the typical free shirt that comes as part of the registration). The sales tax calculation is quite complicated – a different rate […]
Between the release of our new Race Director Dashboard and our first Race Director/Timer Symposium, the last month surrounded us with creativity and customer feedback. We have a few cool new features that are simple to set up, but will really set your race apart for your Runners and Sponsors, and save valuable time […]
Runners have expressed a strong interest in electronic Badges to share with their friends. The Boston and New York Marathons have worked with Basno this year to award and distribute thousands of badges that make runners happy and raise the social visibility of their races on Facebook and other platforms. RunSignUp and Basno have now partnered to […]
We have a series Customer Case Studies, in which we take your stories and share your challenges and successes as a learning tool for other RunSignUp users. This Ventura Marathon Case Study focuses on Self-Service Participant Management, Sponsors, and Club Discounts & Cross Promotion. View the PDF Version of the Ventura Marathon Case Study Overview: The Ventura Marathon sets […]
In the first weekend after releasing video results, we had at least 4 races use this new feature! For example and example and example. And we got some rave reports: “We added video to two of our results pages from the weekend: super easy to set up on the RSU end (YouTube is another story), and a […]
When a race has multiple charities that can runners and donors can chose from, RunSignUp now offers a convenient report and search capability for showing the multiple charities. Thanks to the Genworth Virginia 10 Miler for this idea!
We have added the ability to see purchases made by corporate teams in the Store Reporting as well as part of the Corporate Team pages. Thanks to the Kaiser Permanente Corporate Walk/Run for this idea!
RunSignUp is now checking if a runner registering for a race has previously used the same email and asking them to login. If they have forgotten their password, we are now providing a direct and simple way for them to get the password emailed to them. This new mechanism works well with the many race […]
We have a series Customer Case Studies, in which we take your stories and share your challenges and successes as a learning tool for other RunSignUp users. This NC Troopers Footchase 5K Case Study focuses on Growing a Small Race through community involvement, alternate participant options, and branding. View the PDF Version of the NC Troopers Footchase 5K […]
Time Zone Changes We have deployed an update today (Tuesday, August 19th) that will support Time Zones. This means you can now set the time zone when you create your race – previously, we had shown all times in Eastern Time, which caused confusion over things like registration in California ending at 9PM Pacific because it […]
As part of the roll out of our new UI, we have introduced simpler and more powerful ways to customize your own menu, as well as invite other users and give them specific permissions and access. You can now invite others to gain access to your race by simply entering their email and setting their […]
Matthew Smeltzer of Competitive Timing in Montana gave us a great idea! Tie YouTube videos to your results. For example, upload a video of the finish line to YouTube. After you have uploaded results to RunSignUp, simply edit video settings of which YouTube video, the first person’s time in the video and the offset from the […]
Innovation: The act or process of introducing new ideas, devices, or methods. As technology people, we love the opportunity to continually innovate and bring new features to the table…but don’t mistake innovation for instability. We believe innovative technology should still be reliable technology. Have ideas? Challenge us!
We have added the ability to search for a function on the race director dashboard rather than navigate the menus. For example, start to type “coupons” and we show you all of the race director dashboard pages where there is coupon functionality. This is very advanced functionality that very few websites provide. So we hope […]
During the RunSignUp Race Director and Timer Symposium, a number of customers agreed to share their stories with us on video. We are doing a number of things with that, and wanted to update you. We have already improved our Quotes Page with some videos of customers explaining what they like about RunSignUp. Soon, we […]
We have released our first mobile app designed for runners on iPhone and iPad. The app includes a calendar of all RunSignUp races as well as native registration and results that ties to native iOS apps like Maps and Calendar. In addition, it makes life convenient for frequent users of RunSignUp since it leaves you logged […]
We had a partial problem that affected about 1/8 of our users on Thursday at 3:24PM until 3:28 PM. It disrupted one person who was in the process of signing up for a race – meaning they were redirected back to the starting page to sign up again. Other users may have seen a need […]
Many running clubs also put on their own races. They often give discounts to members to encourage participation. Runners who are not current members of the club are now able to sign up for the club and join the race (and get the race discount!) all in one transaction. Race Directors set up a discount […]
Facebook is one of the largest origins of traffic to your site for race registration, so it is important to learn how to maximize this important tool. Facebook continues to evolve rapidly. We read this article about selling fish oil on Facebook from the New York Times this weekend and thought it was worthwhile sharing […]
We may operate on a self-service model…but that doesn’t mean we aren’t here to help. Our customers had some nice things to say about us at our Race Director/Timer Symposium. Luckily, it’s mutual… we think we have some pretty awesome Customers, too!