UPDATE: THE ERROR HAS BEEN CORRECTED. LOOKS LIKE WE IMPACTED REGISTRATION FOR ABOUT 2 HOURS. FULL REPORT LATER. POSTMORTEM: One of our employees was handling a support call when they inadvertently accessed a configuration page on our Administrative pages. They accidentally reset a merchant identifier parameter that is used to pass transactions to the credit […]
After some more feedback from races, we have created a great new report for each Direct Payment to you bank. You can now download a Excel spreadsheet for that payment. In the first tab it contains a summary as shown below. The second tab has all of the individual transactions. If there are multiple races, […]
The RunSignUp platform is fundamentally built for races and running clubs. It allows us to focus on the particular needs of the running and triathlon community. However, sometimes you want to put on an event that is not quite a Race. For example a Training Clinic, or a Club Banquet, or a bus trip to […]
Does it make sense for your race to charge a smaller fee for the entry and then require the purchase of an Add-On? For example, you could have a race fee of $20 and then a T-Shirt fee of $15 and a Jacket Fee of $50 – with each registrant required to purchase either the […]
Race Directors can now add instructions for their race location. You can set this in Miscellaneous Settings, and it will appear on the Race Info page as shown below. Thanks to Brian Sparacino for the good suggestion! Keep them coming…
Your race has a cap of 5,000 people. But you don’t want to show there are 2,537 spots left. This new feature gives you a way to show the number of spots left in an event at some threshold. For example, you could show the number of spots available only when there are 100 or […]
Some race want to allow only one runner to register at a time. We have added a convenient switch for this in Miscellaneous Settings.
Timer – Race Director Collaboration The key to a successful race is having great collaboration between the timer and the race director. Timers have a wealth of knowledge and experience since they work with dozens of races each year and know the best practices. The Race Director, which is one of the leading scoring and […]
We added a popup to help make sure runners were registering for the right Turkey Trot. It pops up on the page as shown on the right to serve as a gentle reminder.
Over the past two weeks our Payment Gateway provider, Braintree, has had a couple of outages. This impacted some users who were trying to pay. The first outage was on November 6 from 4:45-5:02 PM Eastern time. This outage was caused by network maintenance that impacted their database cluster. During this time, no registrations were […]
We released a new and improved version of Event-Event transfer this week. This was based on feedback from race directors and runners, and we figured out some ways to make it even simpler for runners and more powerful for race directors. Races can enable Event-Event transfer in the Participant Management section of the Dashboard. When […]
We have made it easier to set Participant caps on a per event basis, and now enabled cross-event participant cap settings. You can set this up in Customize -> Participant Caps tabs of the Dashboard. Here is how you can now easily set Participant caps per event: And here is how you can set […]
We are very fortunate to have Andrew Sigwart and Ryan Snell at RunSignUp! They just pushed out a major set of updates to the How To page. This is incredibly important. Making sure our system is easy to use and has the type of help people want is imperative. And the incremental improvements they have […]
In our continuing drive to have both video and written documentation of all features in RunSignUp, we have added the Registration Management Manual. This manual describes all of the things a runner or race director can do to manage the runner’s registration. RunSignUp Manual Registration Management It includes: How to View/Edit a Registration How to […]
Update 2020: This program is no longer available. Technology partners can still use our open API. We now have the Technology Partner capabilities running in Production. Technology Partners need to contact us to be set up. We are providing three new integration points for technology partners: Race Director Dashboard Add-On – this allows a Race Director […]
We have added a Giveaway Cut-Off date. This will automatically remove the ability for runners to select a Giveaway option during registration. This is useful for races who want to order a specific number of shirts based on specific orders.
RunSignUp and The Race Director Offer Timers Full Life-Cycle Participant and Result Management Download and Sync Participant Information between RunSignUp and The Race Director at the click of a button Upload Results Automatically to either My-Finish and/or RunSignUp Results Nov. 5, 2013 – Moorestown, NJ and Fremont, MI – RunSignUp and The Race Director are […]
This manual describes How To set up your payment options. RunSignUp Payment Details Manual
We have made it simple for organizations putting on multiple races to make payments to a single bank account and sub-merchant ID. For a full background on Direct Payments, read this blog. You will be matching up two separate items when on you create a new race – Payment Information and Merchant Information. We show […]
RunSignUp was designed to fix some of the things that bugged us as runners when we signed up for races. One of those things was paying a fee for each runner signed up. So we changed things to being a fee on the total transaction. Here are some examples of what that means: Import participants […]