Payment Gateway Problems

UPDATE:  THE ERROR HAS BEEN CORRECTED.  LOOKS LIKE WE IMPACTED REGISTRATION FOR ABOUT 2 HOURS. FULL REPORT LATER. POSTMORTEM: One of our employees was handling a support call when they inadvertently accessed a configuration page on our Administrative pages. They accidentally reset a merchant identifier parameter that is used to pass transactions to the credit […]

November 2013 Race Director Newsletter

Timer – Race Director Collaboration The key to a successful race is having great collaboration between the timer and the race director. Timers have a wealth of knowledge and experience since they work with dozens of races each year and know the best practices. The Race Director, which is one of the leading scoring and […]

Payment Gateway Outages

Over the past two weeks our Payment Gateway provider, Braintree, has had a couple of outages.  This impacted some users who were trying to pay. The first outage was on November 6 from 4:45-5:02 PM Eastern time. This outage was caused by network maintenance that impacted their database cluster.  During this time, no registrations were […]

Event Transfer Improvements

We released a new and improved version of Event-Event transfer this week. This was based on feedback from race directors and runners, and we figured out some ways to make it even simpler for runners and more powerful for race directors. Races can enable Event-Event transfer in the Participant Management section of the Dashboard. When […]

How To Update – Thanks Andrew & Ryan!

We are very fortunate to have Andrew Sigwart and Ryan Snell at RunSignUp!  They just pushed out a major set of updates to the How To page. This is incredibly important.  Making sure our system is easy to use and has the type of help people want is imperative.  And the incremental improvements they have […]

Registration Management Manual

In our continuing drive to have both video and written documentation of all features in RunSignUp, we have added the Registration Management Manual. This manual describes all of the things a runner or race director can do to manage the runner’s registration. RunSignUp Manual Registration Management It includes: How to View/Edit a Registration How to […]

Technology Partner Documentation

Update 2020: This program is no longer available. Technology partners can still use our open API. We now have the Technology Partner capabilities running in Production.  Technology Partners need to contact us to be set up. We are providing three new integration points for technology partners: Race Director Dashboard Add-On – this allows a Race Director […]

The Race Director – RunSignUp Integration

RunSignUp and The Race Director Offer Timers Full Life-Cycle Participant and Result Management Download and Sync Participant Information between RunSignUp and The Race Director at the click of a button Upload Results Automatically to either My-Finish and/or RunSignUp Results Nov. 5, 2013 – Moorestown, NJ and Fremont, MI – RunSignUp and The Race Director are […]

Setting Up Direct Payments for Multiple Race Organizers

We have made it simple for organizations putting on multiple races to make payments to a single bank account and sub-merchant ID. For a full background on Direct Payments, read this blog. You will be matching up two separate items when on you create a new race – Payment Information and Merchant Information. We show […]