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We have a number of races that are seeing a real spike on New Year’s Eve because of the promotion they did – and not just these sample “Resolution Runs”. This is a great idea that can be done in a lot of ways. Here are some ideas: Create a One Day Coupon Code Give […]
This has been an amazing year for the RunSignUp community, and we wanted to take some time to reflect on the progress we have made in 2013 across several dimensions: Strategy and Goals Adoption Customer Satisfaction Technology Improvements People Strategy and Goals In September we had a company meeting, and we shared the set of […]
Some team races will have a single bib number for the entire team. For example a Triathlon Relay team may all share the same bib number. One of the setup options in RunSignUp Teams is for Bib Numbering. This is in addition to the normal bib options in RunSignUp so that participants can be assigned […]
With the release of Teams 2.0, race directors can now set up reserved entries as well as set a total cap for the number of teams allowed. The example on the right shows how a special reservation can be made for either a specific team or any team. A special URL is created that can […]
Our 2013 Availability was 99.9981% for the year. We screwed up twice, and had one planned outage for a total “downtime” of less than 7 minutes for the year and partial registration impact affecting about 15% of customers for about 115 minutes. This is an improvement from the 14 hours and 36 minutes, or 99.933% […]
With the release of RunSignUp Teams 2.0, we have added a number of powerful options for pricing and packaging to help your race: Encourage more participants to sign up together at one time. Allow people to sign up separately and still be seen as a group or team. Encourage the size of teams and groups […]
For the Tech and English geeks. We have a number of areas in our system where we automatically insert the name of the participant or the name of the race into a sentence. The problem is when this results in a double “the the”. For example “Thank you for registering for the The Big 5K”. […]
RunSignUp has implemented the latest USA Triathlon automated Insurance and Waiver validation. However, some Triathlons are waiting for more improvements in this automated system at USAT (which RunSignUp will implement as soon as available), and want to simply conform to the USAT Waiver requirements for online registration. RunSignUp has updated the USAT Waiver only process […]
RunSignUp Timer Training in San Antonio You are invited to a free training session on RunSignUp in San Antonio – Sunday, January 19 from 11-3. This is conveniently located across the street from the ChronoTrack Conference in the Marriott Rivercenter. We will be announcing RunSignUp Go, the open alternative to Race Day that allows you to use […]
Teams and Groups Encouraging Teams and Groups to come to your race is a great way to lift participation. There are lots of use cases: Triathlon Relay Team Competitive Teams Social Groups at a Color Run and many, many more… This month’s release of RunSignUp Teams 2.0 makes creating and joining teams a true Social Experience. Not […]
What do you think about having a RunSignUp Users Conference in 2014? Let us know at https://www.surveymonkey.com/s/runsignupconference. Watch for more plans on this coming in the next several months!
We have added several useful Team Reports to the Team 2.0 capabilities announced last week. First, is a quick graph that shows you how many people in each event have signed up for a Team. In this example, the race used groups to get a lot of social and viral word of mouth, as you […]
When a Mom registers herself and her son for a race (or a club), a Primary Account is automatically created for the Mom and a Secondary Account is created for the Son. This creates a number of potential ways that Primary and Secondary Account holders can collaborate in RunSignUp: 1. Create a Primary Account from […]
By default, we show the SignUp Fee up front if the runner will be paying for it. We think this is a good practice as it let’s runners know the total cost. However, some races do not want to show this until the checkout page. There is now an option in Miscellaneous Settings to hide […]
We released Teams 2.0 this week as well as the new Mobile 2.0 with Responsive Design. Based on great customer feedback over the past year we have come up with a system that is simpler to use, yet has more capability. One of the reasons we have grown so fast is that our system appeals […]
RunSignUp was the first race registration site to have a mobile user interface. Today over 42% of runners are registering from a mobile device and the need for ease of use and full website capabilities is imperative. RunSignUp released V 2.0 of our Mobile capabilities earlier this week. The new user interface is cleaner and […]
If a husband and wife both set up accounts on RunSignUp, how do they both join a Club as a Family Membership? Now it is easy to share your account with others. In this example, the husband can log into RunSignUp and “Share Account” from their Profile Page. Then the wife will be able to […]
Yes, that is right. We have added some more customization to the custom questions. For the time data type, we have given you the ability to specify a minimum and maximum time. This is useful for a variety of use cases – for example warning runners there is a cut off of say 6 hours […]
Playmakers is a group of running stores in Michigan, who also provide some race management services. One of the key values they bring to their running community is a Running Calendar. They are using RunSignUp technology to drive this. Take a look and see if your running store might benefit as well – http://www.playmakers.com/Events/Calendar.aspx. Here is […]
Alan Jones has written a new manual, complete with example scripts for RunScore users on how to integrate with RunSignUp. Download the RunScore and RunSignUp Integration Manual. This short and simple manual includes information on: Logging into RunSignUp from RunScore Download Event and Participant information from RunSignUp to RunScore Upload Participant information from RunScore to RunSignUp […]
UPDATE: THE ERROR HAS BEEN CORRECTED. LOOKS LIKE WE IMPACTED REGISTRATION FOR ABOUT 2 HOURS. FULL REPORT LATER. POSTMORTEM: One of our employees was handling a support call when they inadvertently accessed a configuration page on our Administrative pages. They accidentally reset a merchant identifier parameter that is used to pass transactions to the credit […]
After some more feedback from races, we have created a great new report for each Direct Payment to you bank. You can now download a Excel spreadsheet for that payment. In the first tab it contains a summary as shown below. The second tab has all of the individual transactions. If there are multiple races, […]
The RunSignUp platform is fundamentally built for races and running clubs. It allows us to focus on the particular needs of the running and triathlon community. However, sometimes you want to put on an event that is not quite a Race. For example a Training Clinic, or a Club Banquet, or a bus trip to […]
Does it make sense for your race to charge a smaller fee for the entry and then require the purchase of an Add-On? For example, you could have a race fee of $20 and then a T-Shirt fee of $15 and a Jacket Fee of $50 – with each registrant required to purchase either the […]
Race Directors can now add instructions for their race location. You can set this in Miscellaneous Settings, and it will appear on the Race Info page as shown below. Thanks to Brian Sparacino for the good suggestion! Keep them coming…
Your race has a cap of 5,000 people. But you don’t want to show there are 2,537 spots left. This new feature gives you a way to show the number of spots left in an event at some threshold. For example, you could show the number of spots available only when there are 100 or […]
Some race want to allow only one runner to register at a time. We have added a convenient switch for this in Miscellaneous Settings.
Timer – Race Director Collaboration The key to a successful race is having great collaboration between the timer and the race director. Timers have a wealth of knowledge and experience since they work with dozens of races each year and know the best practices. The Race Director, which is one of the leading scoring and […]
We added a popup to help make sure runners were registering for the right Turkey Trot. It pops up on the page as shown on the right to serve as a gentle reminder.
Over the past two weeks our Payment Gateway provider, Braintree, has had a couple of outages. This impacted some users who were trying to pay. The first outage was on November 6 from 4:45-5:02 PM Eastern time. This outage was caused by network maintenance that impacted their database cluster. During this time, no registrations were […]
We released a new and improved version of Event-Event transfer this week. This was based on feedback from race directors and runners, and we figured out some ways to make it even simpler for runners and more powerful for race directors. Races can enable Event-Event transfer in the Participant Management section of the Dashboard. When […]
We have made it easier to set Participant caps on a per event basis, and now enabled cross-event participant cap settings. You can set this up in Customize -> Participant Caps tabs of the Dashboard. Here is how you can now easily set Participant caps per event: And here is how you can set […]
We are very fortunate to have Andrew Sigwart and Ryan Snell at RunSignUp! They just pushed out a major set of updates to the How To page. This is incredibly important. Making sure our system is easy to use and has the type of help people want is imperative. And the incremental improvements they have […]
In our continuing drive to have both video and written documentation of all features in RunSignUp, we have added the Registration Management Manual. This manual describes all of the things a runner or race director can do to manage the runner’s registration. RunSignUp Manual Registration Management It includes: How to View/Edit a Registration How to […]
Update 2020: This program is no longer available. Technology partners can still use our open API. We now have the Technology Partner capabilities running in Production. Technology Partners need to contact us to be set up. We are providing three new integration points for technology partners: Race Director Dashboard Add-On – this allows a Race Director […]
We have added a Giveaway Cut-Off date. This will automatically remove the ability for runners to select a Giveaway option during registration. This is useful for races who want to order a specific number of shirts based on specific orders.
RunSignUp and The Race Director Offer Timers Full Life-Cycle Participant and Result Management Download and Sync Participant Information between RunSignUp and The Race Director at the click of a button Upload Results Automatically to either My-Finish and/or RunSignUp Results Nov. 5, 2013 – Moorestown, NJ and Fremont, MI – RunSignUp and The Race Director are […]
This manual describes How To set up your payment options. RunSignUp Payment Details Manual
We have made it simple for organizations putting on multiple races to make payments to a single bank account and sub-merchant ID. For a full background on Direct Payments, read this blog. You will be matching up two separate items when on you create a new race – Payment Information and Merchant Information. We show […]
RunSignUp was designed to fix some of the things that bugged us as runners when we signed up for races. One of those things was paying a fee for each runner signed up. So we changed things to being a fee on the total transaction. Here are some examples of what that means: Import participants […]
Update 2020: This program is no longer available. Technology partners can still use our open API. We have launched an enhanced Technology Partner Program. We have over a dozen applications that integrate with RunSignUp via our Open API. This new set of capabilities provides race directors and timers an even more integrated approach to using […]
We recently added a feature that is great for races that have a lot of group or team events and you want to offer special group pricing when they sign up together. In the example at the right, you will see there are individual, 2 person and 4 person teams. These teams can sign up […]
This is for advanced users who want to integrate an existing (or new) application with our Club API. The main purpose is for an application to sync data associated with members of a club with the external application. We are currently working with a club who uses a training application that needs to sync with […]
We have added some more options to the Information Sharing tab for Running Clubs. Clubs can now chose to have: No list of members List of Members by name (the first screen shot below) Search box to find members by entering a name (the second screen shot below) We find having a public listing is […]
One of the major features of RunSignUp is the ability for us to have Partners who help race directors with using the system. Our biggest set of partners are Timers, who use us for multiple races and enjoy the ability for them and the race director to collaboratively work on the race. This means things […]
The Financial Summary page contains both a high level snapshot of the finances for your race, as well as a number of ways to drill down into the data. We also try to provide Spreadsheet downloads that are helpful for reconciling. This blog post will cover everything from top to bottom. Here is a video, […]
We have now added the ability for runners and race directors to easily edit the responses to Custom Questions that are asked during registration. This is particularly useful for races, clubs and other technology partners who need to keep accurate information over a period of time, or are feeding other important databases and applications. NOTE: […]
We have extended the ability to ask Custom Questions during registration to ask for specific types of information: Date Phone Number EMail Address Whole Number Positive Whole Number Decimal Number This assures that when a runner is answering a question, they fill in the right type of information. The Date Function is nice because it […]
We now offer the ability to click on a transaction id and see the details behind the entire transaction. This allows race directors to see all registrations that were registered together as well as any donations and additional purchases. Clicking on the transaction id shows you full details of the entire transaction. The RunSignUp team […]
We have added a time format for custom questions. This is very useful for races asking for an estimated finish time. Just click the new button as in the example on the right. This will automatically insert the question into the registration with all the formatting and validation (you can’t enter 17:89). This is what […]
