Please follow our new blog for the latest RunSignup news.
Visit the new RunSignup blog
Need to know how to Claim an Account (typically needed for Clubs or Races that have imported a number of members or runners)? Need to know how to make a “Secondary” user (like your wife or daughter) into their own account? Want to understand accounts better? Here is your guide… RunSignUp Account Management Manual
Our new Direct Payments system has become the preferred method for race payments. It gets the money into your bank account quicker, is more automated, and it is the direction the credit card industry is guiding the online registration business. See RunSignUp Payment Details for full instructions on how to set this up for your race […]
(Geek alert!) We have just released an extension to our Open API to include Club Membership access. This gives other software providers as well as advanced customers access to Club Membership information from their application. For example, another registration provider could now offer a similar capability to our discount to club members. While some might […]
Direct Payments Did you ever wonder why it takes so much time to get your online registration money? Well, RunSignUp is introducing Direct Payments! This is the easy way to get money directly into your bank account from the credit card network without the overhead and issues of having your own merchant account or PayPal account. We […]
Race Directors can now allow Deferred Entries. This allows runners who might get injured or have a conflict to defer their entry until the following year. Like other Participant Management features like bib exchange, event transfer, refunds, you can set an additional cost for this service as well as a cut-off date. You set this […]
This is one of our favorite features and should help the folks who have to reconcile all the financial reports for a race or club. You can download an Excel Spreadsheet of all of your payments nicely summarized. Each payment is on a row and each column has the details like race fees, donations, processing […]
Another benefit of the new Financial System is that we have greatly improved the ability for payments to a single entity across multiple races. This is great for timers who are collecting money on behalf of their races, or race series, or multi-city races or clubs who put on multiple races. When setting up a […]
Several races have asked us recently for help in marketing their races. We offer a number of ways for races to help promote themselves (like giving you free email marketing, providing natural search, Facebook and Twitter integration, the best Mobile reach, integration with Google and Facebook advertising, Coupon integration with sites like Groupon and Living Social, […]
RunSignUp provides races with 4 major ways for races to get the most traffic to their website. 1. Your website! Yes, nearly half of the traffic for registration on RunSignUp is coming thru widgets that are actually on other websites. Having your own website is simply the best way to build YOUR brand and get […]
When you are looking at your Financial summaries and payment summaries from previous periods you may note a couple of anomalies. One of the reasons may be that we changed the date range for payments being made about a year ago – so some reports may show a payment should have been made in week […]
We’re exited to announce that we’ve added yet another awesome new feature! When you access your Race Page from the Race Wizard, you now have the ability to add a custom section which can include a YouTube, LiveStream, or UStream video right on your race page. This video will also be included on the registration […]
This is from Kei – one of the RunScore gurus! “I have had so much enjoyment working with RunSignUp on several of my latest races. The integration of their API with RunScore is great. Extremely easy and robust. I log on to the race in RunScore and am asked if I want to keep “Sync with Server” active. […]
We added an Event Transfer API: https://test.runsignup.com/API/race/:race_id/switch-participant-events/POST. This allows our technology partners to make more transparent syncing between their application and RunSignUp. This works by creating a brand new registration for the registrant and removing the old registrant, so a new registration id is generated. Also, only the basic information is copied over to the new registration. […]
With the recent release of the new Financial System, we have made a number of enhancements to the Donations Reports. Simplified Summary Simplified Multi-Charity Report Analysis of donation range Powerful Searching Comprehensive Reporting CSV Download Now it is simple to create reports to the multiple charities your race may be helping to raise money for […]
We successfully released our financial update this morning! We are excited to get more client feedback and catch any issues. If you see an issue please email info@runsignup.com or your RunSignUp contact with as much detail as you can to help us get it addressed right away. For existing clients you may update your race(s) […]
The new financial update will have year over year registration comparison charts so you can see how you are doing this year vs. last year. Just click on the little graphic in the upper right of your Race Dashboard.
We will be releasing our financial update http://runsignup.blog/2013/09/05/big-financial-update-coming/ on Monday September 30th at 8:00am ET. We will be upgrading the system between 8:00 am and 8:30 am ET. We have added a notice onto the site for race directors and participants to let them of the upcoming update on Monday. After completing the upgrade if you notice […]
We have added the capability for a club member to manage their membership better. Now you can: Renew Membership Add Members to a Family type of membership that allows multiple members Remove Members from a Family type of membership Cancel a Membership (no refunds) Cancel and then Change to a New Membership level. This is […]
We have put up the new Financial system for beta test at https://test4.runsignup.com. The data is a few days old now, but you should be able to login with your regular username and password and see your Financial Summary, past payments, etc – only with the new interface. We want to get as much feedback as […]
Direct Payments make payments directly to your Race Bank Account. This reduces overhead and gets money to your race as fast as possible. This will eventually replace the old system of the registration company holding your money and paying you at some future time. In addition to delivering money faster, this type of system is […]
If you follow this blog, you know we have been working on a Manual for RunSignUp. It is being integrated with the HowTo pages and videos and Help system. But you can download the current version right here (and see the evolution): Sept. 2013 RunSignUp Manual January, 2014 RunSignUp Manual
RunSignUp has a Partner Program designed for Timers and Race Managers who have multiple races to manage. As part of the new financial system, there will be a number of new capabilities that will be introduced initially and over time to make life easier. The Partner revenue share reports will look off until after the […]
Earlier this week we had the whole team together to review our strategy and work on where we are headed. We are growing very fast (about 4-5 bigger this year than last), and it is important to make sure we all stay on a cohesive path. We thought we would share the overview slides with […]
This release happened in 2013. The new Financial system we plan on releasing in the next week or two provides Race Directors a whole new level of ease of use and data visibility. The new system will be up on our Test server (https://test.runsignup.com) with relatively current data next week – we encourage everyone to […]
As we continue to get large clubs importing existing memberships into RunSignup, we learn more and develop a few tools. One of the powerful things RunSignUp offers is the idea of a single Membership covering multiple people. Very useful for Mom to sign up herself, her husband and two kids in a single registration. When […]
This manual covers all the steps in the Race Creation process. You can now either watch the videos, or see this manual (or both!) if you have questions. RunSignUp Wizard Manual It covers the following topics: Basic Race info on date & location Event Specific information like race distance and when the 5K and 10K […]
Ever want more details on all the Coupon options RunSignUp has? Here it is! Also check out the How To Videos. RunSignUp Coupons Manual Add a Coupon Coupon Options Discount Settings Tags Usage and cross-race settings Search & Manage Coupons Coupons Reports
Ever want more details on all the pricing options that RunSignUp offers in written form? Now you have it! RunSignUp Special Pricing Manual Multiple Registration periods Age-based Pricing Group Pricing Memberships Club Membership Discounts Coupons Corporate Teams & Sponsors
We typically get all excited about features related to races or clubs, like making bib labels easy or enabling corporate teams. But we have a very, very big release coming up in the next month or so that we want to let everyone know about that will provide a huge update to our financial system. […]
We provide several ways to help Running Clubs get renewals. 1. Automated Email Notifications. You can set up to 5 emails to be sent to each individual that has an expiring membership. You can modify the email that is sent out to have your own custom message in addition to the standard info and links […]
When visiting with the Pikes Peak Running Club a couple of weeks ago, they showed us some reports they had from their old system they had developed themselves. The reports were such a good idea, we added them for every running club. Just go to Members and then click on the Green Actions drop down […]
“Help on a holiday. I am impressed.” We have a simple goal at RunSignUp – have the running community use our web services. Our strategy for this is pretty broad, with one of the keys being self-serve for runners, triathletes, race directors, timers, running clubs and running stores. We try to make our web service […]
As we mentioned earlier, we have released the Beta version of the RunSignUp Mobile App for iPhone and iPad. If you are a developer and interested in this, please read the RSU Mobile Installation Instructions and send us an email for access. The source code for the app is in Github. The public API has been […]
As a follow on to the post on Importing Club Members, we wanted to give some tips and tricks we have learned as more and more clubs are moving to RunSignUp. Small Chunks – Import small chunks – maybe 100 at a time. There are several reasons. First, we display all the imported data before you […]
Here is a list of conferences we will be at this fall and winter. They are all very worthwhile for races and timers – let us know if you need any recommendations of which one is right for you. We hope to see you at one of these at least! The RunSignUp M&M’s will be […]
An increasing number of races are using ads to bring more runners to their events. RunSignUp now offers you a simple way to track your conversions! We allow you to track conversions from Google Adwords, Facebook Ads, Adroll and Google Remarketing. If you are new to web advertising, you might want to take a look at […]
Some of our users ask about the background of our company. This is articulated on our About Us pages. The real roots, the very foundation of our business is running. In particular it is my experience 34+ years ago on the Bucknell Cross Country team. That is where I learned about the value of working […]
We were recently asked if we could handle 1,000 registration in 10 minutes. Of course we can! That is why we spent so much time proving 50,000 registrations in 7 minutes. If you are a geek, read the technical white paper on scaling. We also had a real life race a few weeks back that […]
Kaiser Permanente Corporate Run/Walk in Atlanta is our largest user of the Corporate Team capabilities with hundreds of teams and thousands of runners and walkers. They recently closed Corporate Team registration and used our system to send invoices automatically to the hundreds of teams offering them a way to pay online or via check. RunSignUp […]
You may have noticed that in addition to all of the nice Video How To’s, we have started putting written documentation on our Help pages as well as make nice PDF manuals. The latest is a manual on Coupons. Click on the link below for the manual. RunSignUp Coupon Manual
There are a lot of “Wave” races – color runs, mud runs, obstacle runs, etc. that have different levels of waves. For example the Great American Mud Run has an Elite, competitive wave early in the morning that costs more than the non-competitive waves later in the day. RunSignUp has allowed Event-Event transfer for a […]
We’ve added a nice feature to make it super-easy for Club Directors to send Claim information to club members they have imported. This is important since it let’s a club member manage their own membership and renew it – thus reducing duplicate membership records. Just click on the little “Send Claim Instructions” under the person’s […]
Last year we did a very large project that has made RunSignUp the most scalable and high performance registration system available. We were able to test our system registering 50,000 runners in 7 minutes (total time from first page thru credit card payment and confirmation). See technical details of our scalability project here. One of […]
Fleet Feet Sports in Savannah, GA has come up with an innovative use of the RunSignUp Kiosk. They have a kiosk setup in their store that allows runners to easily and quickly sign up for events that are using RunSignUp and the store is partnered with. While we had originally designed it for race day […]
In our last post we talked about Teamwork and the “Strength of the Pack”. The purpose of that post was to provide the context of why we are continuing to work on our Open API – a very technical topic. In simple terms, an API is how two programs work together. When we exchange participant or […]
Our Bucknell Cross Country team had a saying that guided us: “The Strength of the Pack is the Wolf and the Strength of the Wolf is the Pack.” I was thinking about my Coach this past weekend and how he had influenced my life. Running 100 mile weeks embedded the idea of consistent work over […]
Add-Ons are treated as a separate type of item in RunSignUp Financial Reports. That is the $144 item on the right. Also, note that Add-Ons are non-refundable (unlike Store items). This is one of the attractive things about Add-Ons from a race director’s perspective. Race Directors can allow runners to modify their Add-Ons (set this […]
The Impact of Mobile on Races As a race director, you need to consider the impact of Mobile devices on the registration and race day processes. In July, 37% of people accessed the website from a mobile device (9% Tablets and 28% Mobile Phone). Runners now want to register for the race, find the location […]
Our users say it best – here is a link to a bunch of nice quotes we’ve gotten. This post on Facebook is one of the nicest we’ve gotten and very much to the point: #1 Inexpensive for Runners. #2 Terrific customer service #3 Very user friendly #4 Very adaptive to unique needs and […]
We are in the process of making an iPhone/iPad Open Source Runner Mobile App. What’s that? Well, the idea is to create a native iPhone/iPad app that does the basic functions of RunSignUp – Search for races, see Race Info, Register for a race, View and Edit Profile, See Results. But all integrated within the […]
