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As part of our User Interface update, we have released the new Sign In box. Since so many races and partners use our widget technology, we took out the RunSignUp logo and wording so it now fits better than ever on other sites with minimal confusion. We also updated it to put the race logo […]
For Goldilocks race directors that find Giveaway options a bit too limiting and the Store a bit too much, we are introducing Add-Ons! Giveaways are limited to one choice per registrant. The Store does not ask each participant if they want the item in a multi-participant registration, and has some pretty powerful shipment tracking tools. […]
We recently updated our Credit Card Validation. This means if a runner enters an incorrect number of digits or they do not conform to the industry standard Luhn check, we can give them an error message quicker. One of the cool little tricks we added is to highlight which credit card is being entered based […]
Run the Bluegrass is one of Kentucky’s premier races. They hold a Half Marathon, 7 miler and some fun races for the family and kids. Race Director Eric Marr has created a real community on their Facebook Page. They have over 3,700 “Likes” and really engage runners via Facebook. They regularly post on Facebook and […]
We have fully integrated and updated our Help System. This has been a huge project, and still lots more to do. There are several important elements to this: Context Sensitive Help on Each Page. There is now a Help button on every page in RunSignUp. If we have detailed help on that page or topic, […]
One of the Amazon servers went into a hang mode yesterday (always on a Sunday ;-). As we have written before, all of our servers are set up in a redundant fashion, but there are always “gotchas” that you can only learn from experience. We did not have down time, but the site was slow […]
Team Captains now have the ability to import participants to their corporate teams. While most Corporate teams have members sign up themselves, some companies want to have a person do all the registration. Imports can be done either with a CSV file (Excel spreadsheet output), or via our new editor. Once members are added, they […]
We now provide a Race Day Check-In page. This helps race directors rapidly check-in participants. It provides powerful search capabilities as well as an easy way to pick which information to show. For example, you can show bib number (or assign bib number dynamically), show T-Shirt Size as well as store items ordered. Read more […]
Race Directors and Partners now have Google-like Search capabilities for their races. Simply type in most anything about a runner and find them across multiple years and events. For example in the example on the right, the search term was “bickel 2011” and it showed all the Bickel’s signed up for the 2011 Turkey Trot. […]
We have released a new version of Participant Search. It is fast, flexible, allows you to save your searches and lots more! Let’s review the major features and how they are useful to Race Directors and Timers: Powerful Search. We now give you more fields to easily search for. We also do fuzzy searches with […]
Now you can add an image to your Giveaways. Show people the great shirt and logo they will be getting! You can add an image simply on the Customize -> Giveaway Tab.
We made a nice addition to the customization a race director can make to the confirmation emails that go out. We had defaulted a website where people could go and check more information on the race. This is now editable by the Race Director. Better information to runners makes better races! You can make edits […]
You can now set coupon code to be on a per event basis in your race.
I don’t know how in the world we missed this report in the past! A customer asked us this week and I was surprised not to find it. Anyway, we now have a pretty graph that shows you how much revenue came from each event!
We have a lot of Running Clubs moving to RunSignUp. A common challenge of the transition is matching a person on an Excel spreadsheet to a real user logging in. We offer a “Claim Account” capability. This allows a member that was uploaded with an email address a method of claiming their account. One […]
As any race director knows, the key to increasing your participation is by encouraging people to refer their friends. The other key is having other organizations like the local running store, or running club or Cross Fit Gym list you on their website or email blasts. Now you can make a game of it and track who […]
We are really excited about this new capability that helps bring races and running clubs together! A simple way for a race director to give discounts to running club members! This can be used in lots of ways: Races attract more running club members Races encourage runners to join a running club Running Clubs attract […]
Next Generation Race Creation Wizard One of the reasons people love RunSignUp has been our simple Wizard. It allows race directors to get started quickly and simply. Many races can be posted just by going thru a few quick and easy steps! But time marches on! Mobile devices are used by an increasing number of […]
We are beginning to roll out a whole new generation of Help. The objective is to have video and textual help for each and every page on RunSignUp. Today we rolled out three things in addition to the nice, new clean look that will make things easier to find and use. First, the front end […]
We have a number of large races and multi-city races that have become big users of Coupons to help drive their participants. They create custom coupons around special marketing events (like July 4th!), or use “Daily Deal” sites like Groupon and Living Social, or target running store customers with a special coupon, etc. Once you […]
As part of our efforts to create a modern and open platform for running, we are developing a number of interesting technologies that are useful to others. Of course the Open Running API is the foundation of these efforts, and we continue to get other users and are continuing to expand the API. One of […]
As we have committed to, we do a bi-annual report on Availability of the RunSignUp Service. As previously reported, we put a lot of effort in during 2012 to create a multi-faceted approach to high availability for our customers. During the first half of 2013 we only screwed up badly once. This was due […]
We released the new widget and associated other pages this morning! We have the first version of our new documentation is available – the RunSignUp Wizard Manual. You will see a lot more from this documentation when we finish our new Help system over the next couple of weeks! The bad news is that some […]
Widgets are the way that you can put registration (and many other things like lists of races) right on your website. We are continually improving these features. Most of this is customer driven, so if you see something that you want or like, send us an email! The screen shot at the right is just […]
We will be releasing the new RunSignUp race widget on Wednesday morning. Anyone in the middle of using the widget at 9AM Eastern will lose what changes they have not saved. We will put a warning message up the evening before to prevent this from happening to anyone. Registrations and other race functions will not […]
We did a deployment this afternoon at around 2:15 PM Eastern that updated some of our infrastructure (a new version of SQS, which is the queuing service from Amazon that we use). We had done testing on it in our test servers, but when it deployed it caused issues. The net effect before we were […]
We are VERY excited to bring you the public beta of the new Race Wizard! This is a big redesign that has a modern, clean look and is fully Mobile Ready! Need to change pricing or a registration cap or a date? Just login on your smartphone. We also offer a number of ease of […]
RunSignUp has focused a lot of our attention on the relationship between timers and race directors. Timers are the unheralded core of the road racing world. Timers will work with 20-300+ races per year, helping tens of thousands of runners gauge their fitness and provide motivation. Over the past several months we have worked with […]
We are hoping to roll out whole new way of creating a editing races in RunSignUp next week. The original Race Creation Wizard we developed over 3 years ago will get a total make-over! It will look very similar to the new Club Creation Wizard, which has gotten rave reviews. It has a clean, modern […]
Runners have been able to confirm their registrations on RunSignUp for a long time. But we have just added the capability for a runner or a race director to resend a confirmation email. Runners can do this from their Profile Page – clicking on their registered races and the race they are signed up for. […]
We just ran a report for the races that use RunSignUp over the past two years. Here are the results: 26.9 % 1 week in advance 16.1 % 2 weeks in advance 20.7 % 1 month in advance 35.3 % 6 months in advance 0.9 % % 12 months in advance These numbers are skewed […]
As a race director, you have a lot of people that you need to share information with. And the solution is NOT to give your username and password to everyone! RunSignUp provides a simple “Information Sharing” section for your race. You add any number of people to several different types of access: Edit Participants Full […]
One of the races that uses RunSignUp for registration and donations supports 7 different charities. They wanted to give runners the ability to donation some money to more than one charity at a time. We thought that was a good idea and added it! (Also note the nice little rotating graphics of the different charities […]
We have upgraded the Coupon Code capabilities! As usual, it is all now mobile friendly with the responsive design. The design is a bit simpler for people to understand and set up coupons. The big new feature is better reporting. You can now see a summary of how many coupons of each type have been […]
With 37% of RunSignUp users coming from a Mobile device, the need for races to have a great experience for mobile users has become imperative. We have done device detection for about the past two years and will give a mobile interface to people coming from a mobile device. This has been very popular with […]
Multi-Day Races with Super and Sub Events Large races have moved to multi-day events that span a whole weekend with numerous events to serve a wide variety of their communities. Registration can be complicated to manage for these huge events. There are a variety of races, times, waves for people to sign up for – […]
Melinda Tate, the race director for The Middle Half left this comment on our blog: “We are THRILLED with RunSignUp! I was a little nervous switching to a new registration service, but now I am spreading the word to all of my race director friends about your company. The personal customer service early Saturday morning […]
We are getting more and more races using our race day registration services. Here are a couple of races that used our service last weekend. The Graffiti Run used the check-in capability to check in over 5,200 runners this past weekend. They had 10 Chromebooks with volunteers doing the check-in. They felt they could have […]
We just did a count on the breakdown of race-paid or runner-paid processing fees. 85% Runner Paid 11% Race Paid 4% Split Clubs are a little more prone to pay the processing fee: 68% Member Paid 28% Club Paid 4% Split We will do another post in 6 months on this topic and see what […]
We had a couple of races open up this past Saturday that sold out quickly. These are established races who have sold out in the past and they both did some interesting things that others can learn from. Murfreesboro Half Marathon in Tennessee went live at 9:00AM on Saturday morning and sold out their 2,500 […]
We are on a big roll right now to put in all the features we added to Clubs back into the Race side. Today we are releasing some improvements to the Donation setup as well as the Custom Questions setup. These are mostly minor, but do include the nice new Mobile design. We will keep […]
We have supported races allowing runners to self-manage their event-event transfers for a while now. This is really useful for someone who entered the Marathon but needs to drop down to the 10K due to injury. We allow you to set a fee to do this. We also automatically calculate if there is a price […]
We released a big set of enhancements to the EMail Notification in RunSignUp. The goal is to continue to bring more ease of use and functionality to races. Runner Confirmation emails now look cleaner and more professional. Adding your own custom message to the notification is also now simpler than ever. Notifications for Race Directors […]
We have overhauled the Member Import in this new version of Clubs. It makes the import process much easier, and introduces the idea of merging people into Family Memberships. We provide a couple of ways to do the merging into Family Memberships – at the time of Import by clicking a little box to say […]
Easy communications with your runners is very important. Your EMail is an important part of that. Fortunately, Google GMail makes this easy. There are two important features: EMail name – set up MyRace@gmail.com or Info@MyRace.com easily. Have a single email address that gets forwarded to multiple people on your race committee so questions get answered […]
This video gives an overview of our Corporate Team solution. It highlights how the Verizon Wireless Corporate Classic and the Kaiser Permanente Corporate Run/Walk were the customers who gave us the requirements to help shape the outcome of this great solution for races.
We now support multi-day races. This is perfect for races who might have a 5K and 10K on Saturday and a Marathon and Half Marathon on Sunday. You can include all of these events together to make it simple for runners to sign up and for race directors to administer reports. Also, with the Super […]
We just released on Super and Sub Events. What’s that? A Super Event is made up of multiple races, but packaged as one. For example, a “MegaPack Challenge” would sign a runner up for the 5K, 10K and Half Marathon. In Race Reports, you would see the runner in the MegaPack report, but also in […]
Has your race ever had to use non-consecutive bibs to hand out to runners? For example you have bibs 1001-1500, but you have more than 500 runners. Now RunSignUp let’s you add multiple ranges to do bib assignment. In this example int he video we added bibs starting at 2501 after the first 500 are […]
Our regular first Tuesday of the month webinar. This month we spend a lot of time on the new release of Running Club membership management. We also cover the USA Triathlon membership and insurance integration, as well as the enhanced features of Refunds for Race Directors. Running Clubs is at the start of the video, […]
