Credit Card Validation Improvements

We recently updated our Credit Card Validation.  This means if a runner enters an incorrect number of digits or they do not conform to the industry standard Luhn check, we can give them an error message quicker. One of the cool little tricks we added is to highlight which credit card is being entered based […]

How Run The Bluegrass Leverages Facebook

Run the Bluegrass is one of Kentucky’s premier races. They hold a Half Marathon, 7 miler and some fun races for the family and kids. Race Director Eric Marr has created a real community on their Facebook Page. They have over 3,700 “Likes” and really engage runners via Facebook.  They regularly post on Facebook and […]

Corporate Team Import

Team Captains now have the ability to import participants to their corporate teams. While most Corporate teams have members sign up themselves, some companies want to have a person do all the registration. Imports can be done either with a CSV file (Excel spreadsheet output), or via our new editor.  Once members are added, they […]

Race Day Check-In

We now provide a Race Day Check-In page.  This helps race directors rapidly check-in participants.  It provides powerful search capabilities as well as an easy way to pick which information to show. For example, you can show bib number (or assign bib number dynamically), show T-Shirt Size as well as store items ordered. Read more […]

Claiming a Running Club Membership

We have a lot of Running Clubs moving to RunSignUp.  A common challenge of the transition is matching a person on an Excel spreadsheet to a real user logging in.   We offer a “Claim Account” capability.  This allows a member that was uploaded with an email address a method of claiming their account. One […]

Race Discounts for Club Members

We are really excited about this new capability that helps bring races and running clubs together!  A simple way for a race director to give discounts to running club members!  This can be used in lots of ways: Races attract more running club members Races encourage runners to join a running club Running Clubs attract […]

Big Time Coupon Management

We have a number of large races and multi-city races that have become big users of Coupons to help drive their participants.  They create custom coupons around special marketing events (like July 4th!), or use “Daily Deal” sites like Groupon and Living Social, or target running store customers with a special coupon, etc. Once you […]

2013 Mid-Year Availability Update

  As we have committed to, we do a bi-annual report on Availability of the RunSignUp Service.  As previously reported, we put a lot of effort in during 2012 to create a multi-faceted approach to high availability for our customers. During the first half of 2013 we only screwed up badly once.  This was due […]

Sharing Access to Your Race

As a race director, you have a lot of people that you need to share information with.  And the solution is NOT to give your username and password to everyone! RunSignUp provides a simple “Information Sharing” section for your race.  You add any number of people to several different types of access: Edit Participants Full […]

Responsive Design – The Best Method for Mobile Support

With 37% of RunSignUp users coming from a Mobile device, the need for races to have a great experience for mobile users has become imperative. We have done device detection for about the past two years and will give a mobile interface to people coming from a mobile device.  This has been very popular with […]

Kiosk Check-in on Race Day – Lessons Learned

We are getting more and more races using our race day registration services.  Here are a couple of races that used our service last weekend. The Graffiti Run used the check-in capability to check in over 5,200 runners this past weekend.  They had 10 Chromebooks with volunteers doing the check-in.  They felt they could have […]

Race or Runner payment for Processing Fees

We just did a count on the breakdown of race-paid or runner-paid processing fees. 85% Runner Paid 11% Race Paid 4% Split Clubs are a little more prone to pay the processing fee: 68% Member Paid 28% Club Paid 4% Split We will do another post in 6 months on this topic and see what […]

Setting Up Sell-Out Races

We had a couple of races open up this past Saturday that sold out quickly.  These are established races who have sold out in the past and they both did some interesting things that others can learn from. Murfreesboro Half Marathon in Tennessee went live at 9:00AM on Saturday morning and sold out their 2,500 […]

Donation & Custom Question Updates

We are on a big roll right now to put in all the features we added to Clubs back into the Race side.  Today we are releasing some improvements to the Donation setup as well as the Custom Questions setup.  These are mostly minor, but do include the nice new Mobile design. We will keep […]

EMail Notification Upgrade

We released a big set of enhancements to the EMail Notification in RunSignUp.  The goal is to continue to bring more ease of use and functionality to races. Runner Confirmation emails now look cleaner and more professional.  Adding your own custom message to the notification is also now simpler than ever. Notifications for Race Directors […]

Super and Sub Events – Released

We just released on Super and Sub Events.  What’s that? A Super Event is made up of multiple races, but packaged as one.  For example, a “MegaPack Challenge” would sign a runner up for the 5K, 10K and Half Marathon.  In Race Reports, you would see the runner in the MegaPack report, but also in […]

May 2013 FIrst Tuesday Webinar – Running Clubs, USAT, Refunds

Our regular first Tuesday of the month webinar.  This month we spend a lot of time on the new release of Running Club membership management.  We also cover the USA Triathlon membership and insurance integration, as well as the enhanced features of Refunds for Race Directors. Running Clubs is at the start of the video, […]

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