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We have done some performance improvements for races that have thousands of Fundraisers. The Relay for Life had 2,700 and the page load speed was lagging. We have optimized this now so it is back to sub-second on a fast Internet connection.
We have added a new Calendar Results Widget option for partners that is the same look and feel as the option available in Partner Websites. Configuration option is as shown below:
Our first installment of RunSignUp and Email Marketing covered the main features of the RunSignUp email marketing system, including: creating and scheduling emails, setting up automated emails, creating custom email lists, and managing the “from” and “reply-to” settings on your emails. This installment will cover some of the more advanced features, focusing on Tag Replacement […]
RaceJoy does a lot to optimize your phone’s battery when using its advanced GPS tracking feature. Our testing has shown that you can expect an average of eight (8) hours of battery life for endurance events when using the RaceJoy’s tracking feature based on average cell conditions and phone battery condition. With newer phones, like […]
We added a new setting in the Bib Exchange settings under Participants>>Participant Management>>Bib Exchange. Under the gift transfer section, there is now the option for “When Transferring, transfer add-ons from previous registrant.” This option defaults to OFF. Please note- the add-ons only transfer over to the new registrant with GIFT transfers and they are automatically mapped […]
The more we develop, the more interesting projects we find! We are looking for another 10X developer to join our team and help create our next generation platform for the endurance industry. The ideal candidate will be someone who loves to code and produce software that is used by millions of people who are running […]
We have added a number of new Replacement Tags to the Email Marketing system: QR Code – %REGISTRATION_ID_QRCODE% Waiver Status – %WAIVER_STATUS% Packet Pickup Description – %PACKET_PICKUP_DESCRIPTION% Packet Pickup Location – %RACE_LOCATION_DESCRIPTION% Packet Pickup Date – %PACKET_PICKUP_DATE% Packet Pickup Time – %PACKET_PICKUP_TIME% Race Start Time – %RACE_START_TIME% : Will be replaced with the start time of the earliest event of the […]
We have now made the Refund Policy very visible in the participant Management page that participants see. Note you have control over what this policy says, and it does reflect the data you may have set up for Refunds. For example if you do allow refunds, but there is a $10 fee, that data is […]
This weekend, RaceJoy will be used in a whole new way at the Essex River Race! This is the first water race event to use RaceJoy’s live tracking and we are excited to see RaceJoy being put to use in this way! Race organizers are trying out RaceJoy at the Essex River Race in preparation […]
We have added a full list of the add-ons a participant has ordered in the Registration page – both for the Participant View as well as on the Race Dashboard. For example:
We kicked off our new Endurance Event Education Webinar Series yesterday with RunSignUp 101: Building a Better Website. If you missed it, you can check out a recording of the webinar at this link: https://attendee.gotowebinar.com/recording/8224863021398069249 Look for more webinars on everything from the basics of using the RunSignUp system to utilizing advanced features. One of the challenges […]
The current ratio is a liquidity ratio that measures a company’s ability to pay off its short-term liabilities with its current assets. In simple terms how much money the registration company has in the bank vs. what they owe races. It is calculated by dividing current assets (cash and accounts or race payments receivable) on […]
Sometimes new users get created even though there is already a user in RunSignUp with a profile. For example, someone might have imported my registration in a race rather than me signing into RunSignUp and signing myself up for a race. This is actually a very common occurrence for Running Clubs who move to RunSignUp […]
Participants can now Delete Sub-Accounts in addition to Making it their own account and transferring to another account. Sub-Accounts get automatically created when a participant signs up themselves and others. For example a wife signs up her husband and daughter for a race – the husband and daughter are now Sub-Accounts. When the daughter gets older, […]
This past weekend, the Fifth Third River Bank Run offered RaceJoy’s live tracking and cheers as an extra service for participants and spectators. The technology was highly embraced with a usage rate of almost 40% of the race’s finishers taking advantage of RaceJoy’s interactive race day features across all courses. The 39th Annual River Bank Run […]
Our great bib labeling tool just got a bit better. You can now sort by Registration Date as well as Registration ID. This is useful for getting the labels for the most recently added people on the last page of the bib print out. For example if you per-labeled all of your bibs, but are […]
Since we review all refunds before issuing them, there can be a delay from the time a participant or a race director initiates a refund until it is actually processed. We have added information to the individual registration information at the bottom of the page: As well as the Refund Report: Note that due to […]
We occasionally have customers who use RunSignUp for something other than a pure Race, and therefore the term “Race” appearing on some pages can be changed to whatever you want in the Miscellaneous settings: This feature has been there for a while, but we cleaned up a few places where the word “Race” was still […]
We have made it simpler for Corporate Team Captains to see the code they set up for joining their teams. It shows right on the team page (and only to the Captain) as shown below:
The Shipyard Maine Coast Marathon will be held this weekend, Friday, May 13th through Sunday, May 15th, at the University of New England in Biddeford, Maine. The race offers a variety of course options, including a marathon, a half marathon, a half marathon relay and a back-to-back 39.3 Mile Challenge. Both are sold out with […]
A couple of years ago Rich Friedman, Stephen Sigwart and I (Bob Bickel) spun off a technology company called RedLine13 from RunSignUp. We felt we had developed a couple of cool pieces of technology that a broader community would be interested in – Load Testing and a ZipCode API. In the old days it would […]
We launched a new front page for our website that highlights the virtuous cycle of races – from Promotion to Registration to Race Day. Stay tuned for more fun new capabilities especially in the Promotion and Race Day areas this year!
With so many races to choose from, runners often select races that can offer something truly personal to add to the race day experience not only for themselves, but also for their supporting family and friends – like planning a vacation around the race weekend. Many races are now finding ways to offer a look […]
Welcome to the first installment in a series on RunSignUp and Email Marketing. This series will be broken into four posts: (This Post): Basic RunSignUp email marketing features and capabilities More of the advanced features available in the RunSignUp email marketing system Examples of really cool ways race directors are using the email system to […]
We now provide Partners access to all emails sent from the system. This includes things like confirmations, team creation, event and bib transfers, etc. This is useful sometimes for tracking down information on a customer request. This is NOT available for individual races, and is only available to large partners. The new search is found […]
We have always believed that educated Race Directors are better Race Directors – that’s why we maintain a comprehensive set of How-To’s, host an annual Race Director/Timer Symposium, share customer stories, and document thousands of system updates on our blog. We’re now ready to move into a new phase of education: an Endurance Event […]
We have added the capability to track the new Facebook Ad tracking pixel. Set this up in the Promotion ->Facebook Pixel page:
Partners can now replace the RunSignUp logo on the top left of race website pages with their own logo. This is particularly nice for race series who want to use the nicely formatted RunSignUp Website pages instead of the widget. Set this up on your Partner Dashboard under Races -> Settings:
We have added an option to our Race Director Contact button we put on Race Websites. This option allows the race to redirect the button to your own race contact page. This is set up in the Miscellaneous Settings Page on the Race Director Dashboard: We have also added a partner level setting that will […]
119,000+ Progress Alerts, 17,500 Cheers and 12,500 Users This year, special thanks to sponsor Cincinnati Inc., runners and supporting fans were treated to RaceJoy’s advanced runner tracking and cheer sending – and the response was simply amazing. People of all ages and fitness levels embraced new technology and put it to its full use that […]
We have a series Customer Case Studies, in which we take your stories and share your challenges and successes as a learning tool for other RunSignUp users. This DG Racing Case Study focuses on a paperless registration process. View the PDF Version of the DG Racing Case Study DG Racing and RunSignUp Streamline Race Day with 100% Paperless […]
If a participant signed themselves up with others, it is now easier for them to quickly find those other registrations from their own Registration page. Clicking the link will bring up a list and quick links to each individual registration. This makes it simpler for participants to manage their own registration changes.
A security hole was reported in ImageMagic, a tool that many websites including RunSignUp use for image resizing and processing. We learned of this issue yesterday and have updated the site with fixes last night. We did not detect any breaches as a result of this hole. You can read more here and here. If you know of […]
The Kentucky Derby Festival Marathon and Mini Marathon had two forms of runner tracking available at this Saturday’s event: race-timed progress alerts delivered via text messages and live continuous tracking and GPS alerts with RaceJoy’s GPS tracking. Participants and spectators paid 99 cents for RaceJoy’s features. People are clearly adopting RaceJoy’s advanced tracking with more […]
At this point, you’re almost a Google Analytics and RunSignUp expert. You’ve read about the basics of RunSignUp and Google Analytics, and you’ve configured your website and RunSignUp to support cross domain tracking. However, rather than linking to RunSignUp for registration, you are taking advantage of the RunSignUp widgets, and are hosing registration directly on […]
