We have added Age Range as an option for Memberships. This makes it easier for Clubs to have a Youth Membership or a Senior Membership. It is set on the 4th step of the Club Wizard when defining Club Memberships:
We have added a notification for race directors when a fundraising team is created. While this is available in the reports, some fundraising races wish immediate notification.
We are starting to get multiple Adventure Races, so we have added that as a category when you are setting up your race. The list is getting long…
We have made it easier to set up the Loyalty Program for races with many events (like wave races). Simply click the “Copy to Other Events” once you have one event set up: And then you will see a popup with a list of other events that you can copy the setting to:
RunSignUp users with a Profile (most!) will now be able to see a link that shows them all pledges they have made.
December’s Top News 2016 RunSignUp Year in Review: Another great year! Lots of happy customers, great technology, and registrations…with zero downtime and 100% on-time payments to customers. Highlights of 2016 include: Over 2,300 improvements of the software Refund Rewards contributing an average of 7% of registrations PCI Level 1 Compliance Fundraising 4.0 RaceDay Apps for […]
Another great year! Lots of happy customers. Lots of great technology released. Lots more registrations. Zero Downtime. As we complete our 7th trip around the sun, here are the yearly totals for paid registrations: The basics of our business are to collect registration fees from participants and pass that along to races. For the first […]
We have released a minor update to the RaceDay SignUp Kiosk App. This contains a fix for the text wrap on custom questions.
You can now set up an automatic report based on donation range that will trigger a notification email with a list of the donors within a certain range. For example, the Executive Director of a charity might want to see a weekly email with a list of all the donors between $250 and $1,000. And […]
We have added a report search options to Donations to allow for greater than or less than searches. This makes it simple to send special “Thank You’s” or Gifts to large donors. The new search fields are under Donations -> Reports:
We have had the ability to enable an option for donors to pay the processing fee for a while: You can now customize the text to encourage donors (or registrants) to pay the processing fee themselves: This is set under the Financial -> Pricing -> Processing Fee Type.
We have added “striped styling” to Series Scoring – alternating background colors on rows of results for easier reading:
We have added by event breakdown ability to our Add-On Reports. This is an option on the Add-On Report: This produces both downloadable report data, as well as visible reports like this:
When a partner has races all in one state, then our national location map will narrow down to the single state. For example, the Ohio Challenge Series: National: State:
We have added a “speed bump” – this is a pop-up warning message that warns users they are leaving a site. One of our customers is a bank – The Fifth Third RiverBank Run – and they are required to give a pop-up when there is a link that takes the user off of their […]
We have added the capability to set the Meta Description to each page under the Advanced Page Options in each page on Partner Websites. The Meta Description is typically what is shown on a Google Search. For example: The setup is under the Advanced Page Options as you create or edit each page on your Partner […]
Race Day Audio Messaging Through Mobile Platform December 20, 2016 – Moorestown, NJ – RunSignUp’s RaceJoy leading race day mobile application announces its direct audio messaging as part of its Race Day monitoring system for race organizers of running, cycling and triathlon events. As part of RaceJoy’s Race Day monitoring system race organizers are now […]
Microsoft Edge has a strange way of handling the date picker that makes it very difficult to clear a date. We have added a way to detecting if the user is on Edge (yes, that is a pun), and we have a new layout with a clear date button:
We now show the counts of tagged/untagged photos as they are uploaded and auto-tagged or manually tagged. You can now view the count on the initial page load of the Advanced Mode editor:
When copying or renewing a race, we have added enhanced control over Social Settings: Facebook Page, Twitter Handle and Instagram Handle copy over. If copying, Race Name updates in the Social Sharing section. Note this copy setting is defaulted to Off since quite often settings are different from race to race and year to year. […]
We have added the address to the CSV download of repeat participants. Some races want to send physical mail to these repeat participants.
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The RunSignUp Fundraising Platform has been extended with an advanced Pledging System. Many fundraising events have a pledge component to them – with donors promising to support fundraisers based on number of laps or miles completed, or simply a fixed amount based on the completion of the event. As shown below, Fundraisers can have their […]
The Best Damn Race Series is taking things to the next level by offering RaceJoy’s advanced tracking and interactive race day features at all its races in the series – Cape Coral, Jacksonville, Safety Harbor, Orlando and New Orleans! With the addition of RaceJoy, participants and supporting friends and family have access to live phone […]
The Manual Bib Assignment tool now has several sort options:
The Event Display options now copy and renew. This is important for race series with focus on promotional value. Here is an example: Also race-to-race transfer dates and add-on dates were not properly updating during Race Renewal. Those have been fixed.
We have added a registration date to Partner Participant Reports:
If you accidentally remove your bib tags from your photos, we now have a tool that will recover 2,000 photos per location. It is under the Bib Management: When clicked it will recover the bib numbers and display this message:
Your race may want to highlight the Gift Certificate feature in RunSignUp this holiday season. Here is a sample from an email from the Glass City Marathon:
Moorestown, NJ – The Race Director, timing software used by over 500 races to produce scoring and results for over 5,000,000 race finishers each year, has released the 2017 version of their product. The Race Director software iterates and improves each year to meet the evolving needs of race timers; customers can update and renew […]
Moorestown, NJ – RunSignUp, the leading race management platform for promotion, registration, and race day has added an upgraded fundraising platform to allow large nonprofits and fundraising events to complete the lifecycle of their event on a single platform. The new Fundraising Platform addresses the needs of many charity-first races, walks, and rides that need […]
We’ve removed the tag %REGISTRATION_REFERRAL_CODE% from the Email Marketing system. Some customers were confused that this was a link that could be used by referrers – when it was actually just the code itself. Please use either: Link – %REGISTRATION_REFERRAL_CODE_LINK% URL – %REGISTRATION_REFERRAL_CODE_URL%
We have added the option to hide the membership discount amount. Some race directors felt this encouraged people to try to cheat the system.
We have added a confirmation check when doing a bulk check-in. We’ve had a few customers accidentally check-in people.
We have updated the Coupon Report to include both the number of transactions as well as the number of registrations. For example:
The Race Director is one of the two leading scoring packages used by timers, along with RunScore. Both offer tight integration with RunSignUp – bi-directionally syncing participant information, posting results, sending TXT notifications of results, etc. One of the features we built in RaceDay Results (aka RunSignUp Results – the ones that show up as […]
I attended a talk by Thomas Friedman last night. He showed a slide that relates very much to what we do here at RunSignUp: His point was more global – that technology is changing faster than human’s ability to keep up with the change. For example at one point in the US, 98% of the population […]
49,000 Progress Alerts – 93% Usage – 6,500 Cheers – 1,200 Phones Tracked At the 45th anniversary of the Space Coast Marathon & Half Marathon participants and their supporting friends and family were treated to an out-of-this-world experience with RaceJoy’s interactive race day features. Courtesy of Thales Group, those who downloaded the mobile app had […]
We have released an optimization to photo uploads to make sure that a photo is only uploaded once. This solves the situation of where a batch was uploaded and maybe some did not complete, or there were photos added and it was just easier to pick a folder and upload the whole thing. This is […]
Bayshore Marathon opened this morning and along with other traffic put a load of 1,000 registrations per minute on our system. Response time was 2.6 seconds with peak loads of over 6,000 pages per second. Registration opened at 9:00 and there were 861 people signed up within 2 minutes – meaning they breezed thru the […]
We offer a form on your race website to submit questions (rather than expose your email address publicly): We have just updated the email sent to you based on this so it includes the race name. That is important for directors who handle multiple races. The race name is limited to 20 characters):
When you group events together to make the display of events clearer, you can now also do strike through pricing. If all events are the same price and have the same strike through price, it will appear like this: If the events are different prices ad different strike through prices, then it will show the […]
We have extended our Corral Estimation tool to show current numbers in each corral:
An increasing number of races are shipping items to their participants before the race (or after!). Some races charge a shipping charge, and some bundle it into their pricing. However, if items are returned, that can create frustration for the participant and a lot of overhead for race directors. If you have ever bought something […]
We have made some nice customization capabilities for generating a stronger “Call to Action” over the past month or so, including Strike Through Pricing and Event Highlighting with images and call-outs. By default, we include Details on each events that explain the ending registration date or the date of the next price increase. For example, […]
Sorry, but we do not support Emoji’s in our email marketing 🙁 Emoji’s are replaced by 4 question marks now as they used to cut off the email in many cases – “????”
We are very thankful for all the people who made use of RunSignUp yesterday. We were also thankful our self-serve technology worked so well (and we didn’t have too many support calls!). Here are the numbers for 2016 Thanksgiving Day (find the 2015 results here): SignUp 249 Races used us for Registration 103 Races took […]
One of the most powerful features of RunSignUp is a free race website. We provide simple tools that have a lot of power to add content, pages, customize menus, etc. Here are a new set of How To tutorials (this is the order that is most useful for new race directors): 1) https://runsignup.com/How-To/Add-Custom-Section 2) https://runsignup.com/How-To/Customize-Custom-Content-Display 3) https://runsignup.com/How-To/Edit-Menu-Order-and-Visibility 4) https://runsignup.com/How-To/Edit-Section-Layout […]
At our core, we are a technology company. Yes, we are completely focused on endurance, but so are many races. Yes, we care about our customers, but so does every race. But races simply do not have the focus or expertise to be technology experts – and that is where we come in. RunSignUp makes […]
We made a decision almost 2 years ago that we would not have a stand alone app for registration that consumers would use, and that RaceJoy would be a single app, and we would not create an app for each race. There is a blog making the rounds “Why Native Apps are Doomed“. Here are […]