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We have added two fields for the Participant Report in the Hidden Fields section: This allows you to easily see Fundraising Captains in your participant reports. The Fundraiser ID is useful for combining multiple reports in spreadsheets – for example participant data along with Fundraising data for individuals.
We have added Fundraiser Questions that will only be asked of Fundraisers. Tying these together allows for specific questions for fundraisers as well as reporting capabilities. Fundraising questions have the full power of our custom question system including question logic.
When a Processing fee is $0, there is now an option to hide that on Financial -> Pricing -> Processing Fee Type.
We have greatly expanded the Fundraising Reports, adding a number of options: Captain Report Top Fundraisers Report Fundraiser Type Individual or Team Reports Sort by Team Size or $Donations Filter by Fundraiser Custom Questions For example, the Captain Report shows all primary contacts (an Individual Fundraiser is also a “Captain”): The Top FundRaiser Report has […]
We have added the event date to make it clearer when events are being held to the main event grid display:
We have done an integration with HEP Data to provide an easy way for donors to find out if their companies have a matching gift program and how to process those matching gifts. Below is an example: To set this up, go to the Donations -> Basic Setup -> Display Settings That will bring up a […]
We now offer an easy way to show your sponsor logos as a rotation on the right column of every webpage on your RunSignUp Race Website. You can set this up at the bottom of the Sponsors page:
There is another new update out to the SignUp Kiosk App on iOS, Android and Web. It includes the following feature updates: Easier to click fields with placeholders. 2 column corral form. Footer with back and continue buttons. Age instead of Date of Birth option. Bib assignment option. Specify allowed events. You set some of […]
We have made the Additional Details that you can put in Custom Questions into a scroll box. This is useful for the Waiver example we mentioned in this blog post.
We had previously put images as an Advanced Option. We have now moved that so it is with the main data, which allows race directors to more easily visualize their add-ons.
You can now add a custom label, description and an image to highlight a particular event. There are a lot of cool things that you can do with this. For example if you have a premium package that includes extra stuff, you can have an image of that show. This can get pretty fancy as […]
We have added an option to position the Question Answers below the “Additional Details” in Custom Questions. This is useful for when races may have more than one waiver: This is simply a new option at the bottom of each question in the race director dashboard:
We just added a quick links option for E-mail Customization on the bottom of the Volunteer Setup page to customize the notification emails.
We have added a mechanism for Race Directors to mark addresses as “Undeliverable”. This is convenient for races who want to do physical mailers and want to save postage costs. You can do this by Editing a User (reach this from View participants -> Edit User): In the View Participants, you will need to turn […]
There is now a new option on the View participants report for “hidden” fields. These are fields that are not commonly used and are not shown when you do a “Show All Columns” since there are about 75 columns. Most new features we add will go into this Hidden Fields area since we are getting […]
The Queen Bee Half Marathon on Saturday, October 8th buzzed through Cincinnati as more than 3,000 finishers took to the streets. Race organizers of the Flying Pig Marathon are also the hosts of this weekend’s women’s half marathon and offered RaceJoy’s interactive race day experience to their participants and spectators for free for the second […]
We released a series of updates to the Email Marketing system. These include: Ability to exclude recipient lists: Instead of just selecting the lists to send to, you now have to option to select both recipients and exclusions. A few examples of when you may want to use exclusions: You want to email all participants about giveaway […]
111% Usage Rate 77,000 Page Views 68,000 Progress Updates 9,500 Cheers! This past weekend participants and their supporting family and friends made full use of RaceJoy to add to their race experience at the Wineglass Marathon. Held on October 2, the destination race was located in the heart of the Finger Lakes and is a […]
We have a series Customer Case Studies, in which we take your stories and share your challenges and successes as a learning tool for other RunSignUp users. This Case Study focuses on RunSignUp Race Websites, the Referral Program, and the RaceDay CheckIn Mobile App. Download PDF Version of the Case Study About Negative Split Productions and RunSignUp […]
We had a DDOS attack on RunSignUp today. It lasted from about 4:00PM until 4:45PM when we were successful in cutting it off. It averaged over 1,000 requests per second. The attack was looking for vulnerabilities like SQL injection. This slowed down the average response time on our website about a half second from about 2.7 […]
Guest Blog by Gary McNamee of Outside Interactive With the pervasiveness of the internet in each of our daily lives, the world has truly gotten smaller. Social media such as Facebook and Twitter allow us to interact and communicate whether around the block or half way around the world. While this will always be one […]
You can now import Giveaways like you can Custom Questions. This is initiated by going to the Giveaway dashboard page and clicking on the Import Action: You should have a comma-separated value (CSV) file including participant’s giveaway assignments. The CSV should contain two columns, including Registration ID and Assignment headings, with the second row containing […]
We are in the process of rolling out a number of updates for the RaceDay SignUp App. As of this writing, 0.1.12 is available on Android, 0.1.11 is available on iOS (Apple has a slower release cycle). 0.1.13 should be available by the weekend of Oct. 8. Here are the updates in each version: 0.1.11 (iOS […]
We have added an option to Referral Refunds to make sure that runners can receive up to a full refund of their registration fee, but not dip into any merchandise sales. It is an option in the setup of each reward type:
When clubs move over to RunSignUp, they can import their members, including multi-person or family memberships. When new members are imported into RunSignUp, they need to “Claim” their account – so that it is matched up with a real userID in the system. Imported multi-person memberships now get set up as sub-accounts of the primary […]
RunSignUp is changing RaceJoy’s business model to offer a “free only” experience for participants and spectators. Previously, race events were able to either purchase the buyout option or choose a consumer model where the participant and spectator paid an in-app upgrade fee of 99 cents for RaceJoy’s features. Key user features include continuous live tracking, […]
By default, when a person to person transfer is completed, RunSignUp will put the new registrant on the same team as the original registrant. This was causing an issue for transfers that were initiated after the team joining-end date had passed, even if the participant management cut-off date was in the future. We have updated […]
We added the ability to make a simple donation on the checkout page last year, and we have had a lot of races use this to great success. We are now enabling both a regular donation page as well as checkout page donation. This is configured in the Charity setup page:
With over 200 Turkey Trots open on RunSignUp, we have a pop-up to make sure people are signing up for the right Turkey Trot. We have introduced the ability to not display the pop-up by using one of the custom URL’s that you set in your dashboard: Now, when you direct participants to this page […]
We have added Google Tag Manager support to our long list of ad a analytic tracking mechanisms. Google Tag Manager lets you launch new tags any time with a few clicks, so you never miss a measurement or marketing opportunity, and is being used more frequently by race management companies who are fully utilizing web analytics.
We have added an option to search referrals across all events.
We were not automatically sending a notifications to users when they paid their invoices if they were not logged in. This is now fixed.
When a Race Director manually transfers a participant’s event through the back end the USAT Membership or One Day information now also carry over to the view of the registration if the USAT Event ID is the same for the events.
For races that have refunds enabled, we have now made it simpler for participants to find and self-serve themselves. On all RunSignUp Race Websites, we have the refund policy as a top level page (you can change this in the layout tool). If refunds are enabled, there is a nice big button to click. This […]
Some races want to send birthday cards or emails to repeat participants (that will be an automated email someday :-)). So we have added Date of Birth to the Repeat Participant report and CSV download.
We have added a Total below the registrations per day graph. This graph is under the Participants -> Graphs -> Registrations per Day page option.
Data is now recorded for the following participant management changes: Waiver Signed USAT Waiver Signed Refund Request Event Transfer Participant to Participant Refund Transfer Participant to Participant Gift Transfer Race Transfer Deferral Giveaway Update Addon Change Custom Question Change Corral Change Transfer Edit Races can find this report here: Partners can find the report here […]
We already introduced pricing based on participant count on a per-event basis. For example the 5K is $5 for the first 25 people and $10 for the next 25 and then $25. We have expanded this to Race based as well. This aggregates the total number of people across all events. This is configured by […]
We have updated the RaceDay SignUp Kiosk App with the following fixes and features: SignUp Kiosk App Only Mode. The setting under Kiosk Mode has been updated to turn off registration except in the Kiosk App. This is on RD Go > Race Day Registration > Kiosk Mode as an option. Fixed Bug when Signed […]
We have added the capability to customize the header of the system emails, such as Confirmation Emails. For example: You can use your own race website banner by simply clicking the option: Or you can set the new banner in the Race > Notifications > Email Customization page. The banner must be at least 800 […]
We are very excited to share that our first version of RaceJoy’s Race Day Monitoring system is now available for race organizers who offer RaceJoy’s live tracking! Organizers can track runners/cyclists and the race operations team live from a web console and have immediate access to information to help them manage race operations and respond […]
Next up in our Endurance Event Education Webinar Series: RaceDay Photos with RunSignUp founder Bob Bickel. Date: Wednesday, September 28th Time: 2:00pm EST (11:00am PST) The new, free RaceDay Photo Platform makes photos affordable for races of all sizes. Topics of the Webinar will include: Upload any number of photos, from any number of locations […]
We have added “anchors” to the Volunteer page that the public sees, and then created an easy way to link to them from the Race Dashboard: Clicking on this in the dashboard will send you to the Race Website Volunteer Page: with a URL that you can use to copy and paste and send […]
Twice a year, we get much of our team together for a sales meeting to talk about the previous 6 months and discuss the strategic direction of RunSignUp. Our fall 2016 meeting starts tomorrow (Tuesday, 9/20) in Richmond, VA! For the second time, we will use Facebook Live to share Bob Bickel’s opening review of the […]
Google recently announced that they “will be removing support for packaged and hosted apps from Chrome on Windows, Mac, and Linux.” We will be removing the RunSignUp CheckIn Chrome App from the Chrome Store by the end of September, 2016. Note the web version of this app will continue to be available. The new RaceDay […]
You will need the dongle that goes from headphone jack to lightning connector.
RaceDay Photos is now tightly integrated with SmugMug. This makes it simple for photographers who regularly use SmugMug to easily import their photos into RaceDay Photos and make them available as part of the integrated RaceDay Results and Race Website. This is an overview of the RaceDay Photo architecture and capabilities. Not all capabilities are available […]
We have added an audit trail to track who made changes to a Fundraiser Page. This is useful for customer support and for managing when multiple people may have access to editing a team fundraising page.
Partners with multiple races and over 5,000 participants per year have access to a Demographic Report. We have added the ability to download this into a CSV.
We previously had the same email notification go to the club member and copied to the club officers (if they wanted) whether a member joined for the first time or renewed. We have added a new Notification for Renewals. You can customize this in the Club Dashboard – just search Notifications.
