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19,000 users | 218,000 Progress Alerts | 24,000 Cheers The 2017 AACR Philadelphia Marathon’s participants and supporting friends and family fully embraced RaceJoy’s race day technology and broke all RaceJoy’s usage records with 19,000 participants and spectators making use of the app to track and send cheers to runners. These 19,000 sent the most […]
November’s Top News Introducing RaceInsights: In today’s increasingly competitive endurance events market, effective marketing is critical to converting runners into registrants. With RaceInsights, powered by RunSignUp Analytics, we integrate your race’s data in a new, unified platform to give you practical business insights and help you maximize your event’s value while optimizing revenue. As race directors, […]
With the recent release of RaceInsights, we are giving customers in depth insight into how your marketing efforts are being received. But how is your race doing compared with others? What can you learn from others? In February, we will be releasing the Second Edition of our Race Trends analysis at Running USA that looks […]
We are pleased to announce that Kevin Lai has joined RunSignUp as the newest member of our customer support team. Kevin will become our primary support person on the weekends for RunSignUp, Race Director and RaceJoy in addition to some support coverage during the week. Kevin is busy training now with the team. He is […]
We are happy to welcome Allison Bickel to the RunSignUp team! She is joining the Richmond office and will be helping customers directly as well as creating the systems to make sure we are effective in our communications both internally and externally. Allison started running so she could be part of a team in high […]
In case you don’t remember, this is what a profile page used to look like: and here is what it looks like today! What did we change? Modern circular profile picture Easy to read preferences listed with icons next to them for quick scanning List of your upcoming races complete with race logo, date, time, […]
We introduced the basics of RaceInsights in this blog; now, we’ll delve deeper into the technology and how you can use it. The basic theory behind RaceInsights is that race directors (you) need access to the actions behind your race registrations to make data-driven decisions about your marketing strategy. You need to know who, when, […]
In the increasingly competitive market of endurance events, effective marketing is critical to converting runners into registrants, as our 2016 RaceTrends report confirmed. As a race director, you need to make data-driven decisions about your race’s strategy to boost registrations and increase profits. With RaceInsights, powered by RunSignUp Analytics, RunSignUp integrates your race’s data in […]
We are dropping support for versions of Internet Explorer older than Version 11 on the Race Dashboard. This version was released in October, 2013 so older versions are pretty, pretty old. There is very little use of older browsers, and making the compromises in user functionality is detrimental to the majority of our users. Thanks […]
We are very thankful for all of the race directors, timers, partners, and runners who used RunSignUp yesterday. We are also thankful that our self-serve technology worked so well (and that we didn’t have too many support calls!). At RunSignUp, we always want to share our data on the trends and drivers of registrations to […]
We discovered a small bug in our software that has affected races using Braintree Marketplace for payment, who also have Charities setup to get paid directly, where the Charity is paying the processing fee. This affected: 19 races out of the 29,000 races held since this bug was introduced 460 Transactions out of the 5,376,000 […]
This past weekend, RaceJoy was offered at two premier road races, the Madison Marathon in Wisconsin and the Charlotte Marathon in North Carolina. The races provided RaceJoy’s live phone tracking, progress alerts and cheer messages to participants and their supporting friends and families. Another big weekend for RaceJoy, with 12,400 people using the app and […]
We released a major step forward with our Race Analytics engine today – showing web referral sources for Registrations and Transaction Dollars. This is all built on our big RunSignUp Analytics engine that is tracking each click that happens on your race website. Just like Google Analytics, we are tracking the web referral source – […]
Take a minute and fill out the Running USA annual survey! Also, we will be again partnering with Running USA for the Race Registration Trends Report to be published in February. You can check out last year’s Trends report here.
In a recent New York Times article “The Running Boom Has Popped”, Jen Miller says “Road races have hit the wall. The number of finishers in events in the United States has fallen from a peak of about 19 million in 2013 to just over 17 million in 2016.” In the RunSignUp Trends Report analyzing […]
As promised last week, transaction dollars are now showing in the dashboard: And, there is attribution for where the registration came from for Emails. As the note says, web referrals (the website source like Facebook, Google or RunningintheUSA.com) will be coming soon! In the above example, we know that $1,315 was processed on 84 registrations […]
We’ve been working hard on big enhancements to the usability and design of the registration process. Here is a breakdown of the changes! 1. Full-screen layout Why full-screen? It declutters the interface and focuses the user on registration…which is what we want, right? Full-screen gives us more white space, which increases the clarity of the page […]
You may have seen a new piece of data on your Dashboard Overview page – Transactions! As of Nov. 2, the data still shows $0: While it will be cool to see the real data in another day or so, for geeks, the interesting part is how we are going to show the data! If […]
