Please follow our new blog for the latest RunSignup news.
Visit the new RunSignup blog
Little things we do add up for our users. One is when people enter their address, we ask for their Zipcode and then auto-fill the City and State. We use ZipCodeAPI to do this little magic trick. Since the average city is 8 characters long (http://www.geographylists.com/list17f.html), and a state is 2 characters, RunSignUp has saved […]
December’s Top News 2017 Year in Review: As the year comes to a close, we are doing our annual look back at the progress made throughout the last 12 months, and setting a roadmap for the coming year. Here are some highlights: 100% Uptime: For the second year in a row, we’ve maintained 100% uptime – even […]
When researching the blog on the RunSignUp History, we came across these blogs where we rambled about the meaning of our company, why we work, how we treat customers, and who we learn from, etc. Here are a bunch of them, with links and highlighted content (from old to new – and you will see […]
Sometimes people think we achieved our success easily or quickly. Actually, we are an 8 year overnight success… As we close out our 8th year, we figured it would be interesting to take a look back. Bob co-owned the Moorestown Running Company in the Spring of 2009, and put up a blog looking for a […]
Note: The new Race Website has been released on January 2, 2017! Soon after your New Year Eve’s celebration, we will be releasing a major upgrade for Race Websites. This will provide every race with a second, more modern option that has a lot of flexibility in the design. Here is a sample default page: […]
We’re just finishing our 8th year, and we are more excited than ever about bringing technology to the endurance market. (Take a look back at 2012, 2013, 2014, 2015, 2016, Q1, Q2, and Q3). First and foremost, our customers count on us to deliver a fast, reliable service that pays them on time. We had our second […]
Knock on wood, but it has been another great year for RunSignUp availability, hitting a perfect 100% for the second year in a row! As we covered in February when a major outage for many sites on the Internet like Slack, Trello and Venmo, RunSignUp’s advanced infrastructure was able to weather the storm. And having […]
As we approach the year end and our 8th Birthday, it is useful to take a look at our original Guiding Principles and make sure we are still aligned. There are actually 3 sets of Guiding Principles that are each self reinforcing – hopefully a kind of perpetual motion machine! The first set is basically […]
Convenient Access to Race Information RaceJoy has recently released new content capabilities for race organizers providing the ability to add custom content in three key areas: General Race Information Schedule of Events Frequently Asked Questions (FAQ) All are self-administered by the race and edits can be made at any time through race day. Content is […]
Yes, we are growing and hiring again! We are looking for a Sales Representative to join our fast growing company. The ideal candidate has experience working in inside sales in a high volume, fast paced environment. We are looking for a person to join our sales team who is fast-learning and self-motivated. This is a […]
The Race Director, one of the two leading timer scoring software packages in the market, has released the 2018 version.To get started with Race Director 2018, please renew your annual support subscription now. You can update your support subscription using the Buy Now button found under the Download menu at TheRaceDirector.com website, or click the […]
We run the 3E (Endurance Event Education) webinar series year-round, with educational sessions focused on giving race directors tips and hints to help them improve their events and increase their participation. If you find it challenging to reach potential participants, you don’t want to miss the next two webinars that we have scheduled this week […]
If you are a frequent reader of the RunSignUp Blog, you know that we run our technology stack on Amazon AWS. Not only are they the largest Cloud service provider, they have the broadest array of services for the lowest price. It has served us well – we do about 2,000 releases a year, we […]
Bayshore Marathon opened this morning. This is a very popular Marathon, Half Marathon and 10K in Traverse City, MI. The Half Marathon is already sold out, and when they opened at 9:00 this morning there were a crush of people waiting to register. This year, they have RaceInsights to see what is happening: They can […]
19,000 users | 218,000 Progress Alerts | 24,000 Cheers The 2017 AACR Philadelphia Marathon’s participants and supporting friends and family fully embraced RaceJoy’s race day technology and broke all RaceJoy’s usage records with 19,000 participants and spectators making use of the app to track and send cheers to runners. These 19,000 sent the most […]
November’s Top News Introducing RaceInsights: In today’s increasingly competitive endurance events market, effective marketing is critical to converting runners into registrants. With RaceInsights, powered by RunSignUp Analytics, we integrate your race’s data in a new, unified platform to give you practical business insights and help you maximize your event’s value while optimizing revenue. As race directors, […]
With the recent release of RaceInsights, we are giving customers in depth insight into how your marketing efforts are being received. But how is your race doing compared with others? What can you learn from others? In February, we will be releasing the Second Edition of our Race Trends analysis at Running USA that looks […]
We are pleased to announce that Kevin Lai has joined RunSignUp as the newest member of our customer support team. Kevin will become our primary support person on the weekends for RunSignUp, Race Director and RaceJoy in addition to some support coverage during the week. Kevin is busy training now with the team. He is […]
We are happy to welcome Allison Bickel to the RunSignUp team! She is joining the Richmond office and will be helping customers directly as well as creating the systems to make sure we are effective in our communications both internally and externally. Allison started running so she could be part of a team in high […]
In case you don’t remember, this is what a profile page used to look like: and here is what it looks like today! What did we change? Modern circular profile picture Easy to read preferences listed with icons next to them for quick scanning List of your upcoming races complete with race logo, date, time, […]
We introduced the basics of RaceInsights in this blog; now, we’ll delve deeper into the technology and how you can use it. The basic theory behind RaceInsights is that race directors (you) need access to the actions behind your race registrations to make data-driven decisions about your marketing strategy. You need to know who, when, […]
In the increasingly competitive market of endurance events, effective marketing is critical to converting runners into registrants, as our 2016 RaceTrends report confirmed. As a race director, you need to make data-driven decisions about your race’s strategy to boost registrations and increase profits. With RaceInsights, powered by RunSignUp Analytics, RunSignUp integrates your race’s data in […]
We are dropping support for versions of Internet Explorer older than Version 11 on the Race Dashboard. This version was released in October, 2013 so older versions are pretty, pretty old. There is very little use of older browsers, and making the compromises in user functionality is detrimental to the majority of our users. Thanks […]
We are very thankful for all of the race directors, timers, partners, and runners who used RunSignUp yesterday. We are also thankful that our self-serve technology worked so well (and that we didn’t have too many support calls!). At RunSignUp, we always want to share our data on the trends and drivers of registrations to […]
We discovered a small bug in our software that has affected races using Braintree Marketplace for payment, who also have Charities setup to get paid directly, where the Charity is paying the processing fee. This affected: 19 races out of the 29,000 races held since this bug was introduced 460 Transactions out of the 5,376,000 […]
This past weekend, RaceJoy was offered at two premier road races, the Madison Marathon in Wisconsin and the Charlotte Marathon in North Carolina. The races provided RaceJoy’s live phone tracking, progress alerts and cheer messages to participants and their supporting friends and families. Another big weekend for RaceJoy, with 12,400 people using the app and […]
We released a major step forward with our Race Analytics engine today – showing web referral sources for Registrations and Transaction Dollars. This is all built on our big RunSignUp Analytics engine that is tracking each click that happens on your race website. Just like Google Analytics, we are tracking the web referral source – […]
Take a minute and fill out the Running USA annual survey! Also, we will be again partnering with Running USA for the Race Registration Trends Report to be published in February. You can check out last year’s Trends report here.
In a recent New York Times article “The Running Boom Has Popped”, Jen Miller says “Road races have hit the wall. The number of finishers in events in the United States has fallen from a peak of about 19 million in 2013 to just over 17 million in 2016.” In the RunSignUp Trends Report analyzing […]
As promised last week, transaction dollars are now showing in the dashboard: And, there is attribution for where the registration came from for Emails. As the note says, web referrals (the website source like Facebook, Google or RunningintheUSA.com) will be coming soon! In the above example, we know that $1,315 was processed on 84 registrations […]
We’ve been working hard on big enhancements to the usability and design of the registration process. Here is a breakdown of the changes! 1. Full-screen layout Why full-screen? It declutters the interface and focuses the user on registration…which is what we want, right? Full-screen gives us more white space, which increases the clarity of the page […]
You may have seen a new piece of data on your Dashboard Overview page – Transactions! As of Nov. 2, the data still shows $0: While it will be cool to see the real data in another day or so, for geeks, the interesting part is how we are going to show the data! If […]
MattMo just sent me this email: We are working on the next steps of the RunSignUp Analytics platform. That is our new platform that is showing those cool graphs about pageviews and email registrations. We should be releasing Transaction $’s tomorrow. The really, really cool thing that is now working under the covers is tracking […]
We have released a MAJOR upgrade to the core registration process participants follow to signup for your events as part of our User Experience Manifesto. It is designed for mobile first, with a cleaner look and feel, better flow, improved visibility for groups and teams, a great looking checkout page, and some cool UX tricks […]
We recently had a race that wanted an option to pick a random response to the question of which officer they were running in honor of since there were 900 officers that could have been chosen. This can be setup in the Question setup page: This shows as a button during registration: Note also, […]
We recently released support for Facebook Custom Audiences, along with a walkthrough of How to Create a Facebook Custom Audience using these new reports. This walkthrough will show how to take the custom and lookalike audiences created in these previous posts and create Facebook ads targeting these new audiences. To get started, you will need […]
As part of our UX Manifesto, we continue to roll out many improvements. One you may notice over the next week or so is a proliferation of the new look of our tables. For example: and
One of the most known and largest races in Connecticut, the 2017 Hartford Marathon was all about determination, passion and community. The course showcases the revitalized riverfronts of Hartford and East Hartford with breathtaking views of the Connecticut River and classic New England charm of Old Main Street. And, to add to the scenic course […]
RunSignUp is the hub of information about your participants since your race can use us for your entire race lifecycle – Promotion – Registration – Fundraising – Race Day. We now give you better visibility to your participants across all of their races with you across history with our new CRM View: This view is […]
Moorestown, NJ – RunSignUp kicks off a new season of their 3E (Endurance Event Education) Webinar Series on November 1, 2017, with the first of three webinars focused on Design and User Experience. These Design Showcase webinars will feature recent updates to the UI as well as previews of upcoming changes to the RunSignUp […]
We are continuing to push the envelope and improve our support for Analytics, making it easier for races to use cross-domain tracking by adding widgets with Google Analytics supported configuration. Cross-domain tracking allows races to report website traffic information (including e-commerce data) to their Google Analytics accounts with accurate attribution of the traffic sources. We […]
Below are instructions on how to add custom Geo Cheer Points to your map in RaceJoy. If you would prefer to learn about this feature in video format, click here. With RaceJoy’s Geo Cheer Points, you can schedule audio messages to be automatically played as participants reach certain geographic positions on the course. This tool […]
We have expanded our Series Scoring module to add the ability to include Age Group scoring. This means a race series can set up a very complex point-based award system adding any combination of: Participant Point – eg. each participant gets 250 points for participating. Gender Points – Male and Females each get points based […]
The 100th Anniversary edition of Forbes contained a section with short quotes or essays from 100 of the best business minds. There are a number of quotes that are thought provoking for races and for RunSignUp. Here are the highlights we took from the list. For Races & RunSignUp “Over the next few years, as […]
We know we have some old diehards using the horizontal menu layout, but we will be retiring that soon as part of our User Experience design work. Hopefully all the other cool stuff we are coming out with will make up for getting rid of this ugly menu…
Press Release Moorestown, NJ – RunSignUp has released several reports that simplify the process of creating Custom Audiences in Facebook and providing races with access to a key social media marketing tool. Facebook Custom Audiences allow advertisers to target advertisements to specific lists of known customers (or lookalike profiles) instead of building the audience based […]
We’ve started to provide a a quarterly update this year on how things are going with RunSignUp (Q1, Q2 and 2016). The good news is that more races, timing companies, running stores and runners continue to recommend us. For us, the highlight of Q3 was our annual RunSignUp Symposium where more than 200 race directors and […]
Yes, we are growing and hiring again! We are looking for a Customer Support/Timing Specialist. The ideal candidate is a timer who wants to come in from the cold to help customers use our The Race Director, RaceJoy and RunSignUp offerings – working on weekends and have a couple of days off during the week. […]
RunSignUp has just released several reports that make the process of creating a Facebook Custom Audience from your participant lists a snap. We all agree: Facebook Custom Audiences are one of – if not the most – essential tools for successful Facebook advertising campaigns. From: Adespresso In total, three reports have been made available for easy download: All Participants, Current Participants, and Non-Registered Previous […]
We’ve been working on some small, incremental changes to improve the Race Dashboard. Here’s what’s new! Before: After: 1. Introducing the Avatar Menu! It has a picture of you (yay!), and has all of your useful things in it: 2. Top Menu moved into Avatar Menu. The Top Menu doesn’t need to be out at […]
