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Our Processor for Advanced Payment accounts (Vantiv, now Worldpay) had an incident impacting transaction settlement and the funding instruction reports for Tuesday 11/27/2018 that resulted in us being unable to execute funding instructions for transactions processed on that date. This caused a skipped payment on 11/28/2018 for daily payment customers. Payments resumed as normal on […]
This is a guest post by Constantine Louloudis, Head of Partnerships at Let’s Do This, to find out exactly what their platform can do for Race Directors. Constantine won an Olympic Gold Medal at the Rio Olympics and studied at Oxford University in England before making the move to the US. It’s surprising how challenging […]
We welcomed two new people to our Account Management team in Richmond, VA this week – Emily Warejko and Sean Callahan! As Account Managers, they will work closely with many of our customers, providing race reviews and guidance to ensure that races are successful and race directors are able to take advantage of the many […]
We have made some nice little improvements in the Results display on RunSignup. First, we have added headers to make it easier to spot the options for showing different Divisions (showing real results from the Thunderclouds Austin Turkey Trot, timed by RunFAR Racing Services): This makes it more apparent that different views of the data […]
We have added the ability to customize which fields are required for volunteer and club registration. Before these settings were set at the race level and they could not be customized for volunteers or clubs only. Here are the steps to customize the fields for your volunteer registration: Go to Volunteers>>Setup Scroll to the bottom […]
That snippet of code is part of the thousands of other lines of code that are part of our Race Insights that generates your dashboard statistics: At RunSignup, we consider software an art form. The brilliant developers creating the software that manages the lifecycle of thousands of races are artists, and in fact our entire […]
As you can see from the chart above, it was the busiest day of the year for the running community – Thanksgiving and Turkey Trots! The chart shows the busiest peak was about 2,000 page views per minute – about 33 requests per second. We are very thankful for all of the race directors, timers, […]
The AACR Philadelphia Marathon was this past weekend. They did a lot of things right – growing participation by about 15%. One of the little things they did was have two apps for tracking runners – RaceJoy and Xact. Bob was tracking a couple of people who were trying to get BQ’s (both were shooting […]
We have added a couple of more features to Expo Mode (which is the great fully customizable registration kiosk solution for races at Expos or on race day). First, we have made it simple to take offline donations. Set the password in the setup (see above), and then volunteers manning your kiosks can use the […]
We captured some of our favorite presentations from the RunSignUp Symposium on video and are gradually sharing them with all our customers and friends. You can check out all the presentations that have been uploaded here: https://resources.runsignup.com/symposiumpresentations/ Our latest video release is the last stop of our main day of educational sessions – a super […]
Check out our nifty new templates! The latest installment of our RunSignUp Webinar Series dropped today, with Account Manager Allison Bickel taking attendees through the steps to create emails, send emails, and interpret your email reports…so, for those of you who missed the webinar, here’s your chance to catch up! You can explore the full […]
The RaceDay team has been hard at work in preparation for our initial production release of RaceDay Scoring next month! Download the newly released Beta version that includes many new features and bug fixes. You can get it from the Timer Dashboard as described here Access a new help portal dedicated to RaceDay Scoring with documentation and […]
As we’ve discussed before, part of being PCI Level 1 Compliant is doing monthly updates to our infrastructure. This involves upgrades and updates and patches to the operating systems and other core pieces like NGINX and Apache servers. This month we also did an upgrade to the latest version of the Aurora Database on Amazon. […]
Soooo, we messed up. A large marathon used our email system to send out pre-race information emails. One of the cool features of our CRM-driven email is that you can put “tags” into an email and they populate from the database automatically. Pretty cool. Except when there is a miscommunication and two of the tags […]
We have released a new email marketing template option that is now the default for all new race email templates created in the RunSignUp system. In addition to the new email template, there are some ease-of-use updates for races to customize RunSignUp’s templates or provide their own. The highlights of this update include: Fully mobile-responsive […]
Novant Health Charlotte Marathon made full use of RunSignUp’s RaceDay products from the RaceDay CheckIn app to RaceJoy’s GPS tracking and live results. Charlotte Marathon Runners get to experience the sights and sounds of the Southeast’s fastest growing city, including the Queen City’s signature tree-lined streets, historic landmarks, major sporting venues and the most eclectic […]
We are excited to welcome Jeromie Houston to our Sales Team! Jeromie is joining our Richmond, VA office and focusing on the Northwestern United States. He is excited to bring his software sales experience to the endurance industry. Jeromie has experience in Inside Sales and as a Senior Mid-Market Sales Executive, with software companies focused […]
Virtual races are growing in popularity – either as stand alone events or as a way for remote participants to feel like part of a race. The new Virtual TXT service helps to bring more connectivity with your virtual participants. There are two general ways you can use the new TXT service. Virtual add-on to […]
We have released improvements to Expo mode. There are several ways you can allow participants to sign up for your race right up (and thru) gun time: Leave registration open so participants can sign up on their own phone. Expo Mode allows for customized registration flow and full computer with keyboard kiosks at the race […]
We captured some of our favorite presentations from the RunSignUp Symposium on video and are gradually sharing them with all our customers and friends. You can check out all the presentations that have been uploaded here: https://resources.runsignup.com/symposiumpresentations/ Our latest video release is from Shelly & James Harris of RaceJoy as they take you through the […]
