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Top News: 2018 Year in Review We’re heading into our 10th year! 2018 was an amazing year for us, with 17,686 races using our services to register 5M+ participants and process more than $200,000,000 in transactions. The numbers don’t tell the whole story though – it’s our technology that drives our business, and we delivered […]
While Ron Synup may have gone unnoticed by many RunSignup customers over the years, he’s been a big part of the growth of this little company. With the new logo, Ron has been officially retired, and we wanted to take the opportunity to commemorate his tenure. Ron was introduced by Bob’s wife, Marlise. You first […]
Mark Harris, Founder and Race Director of Adventure Enablers, works alongside his wife and Communications Director, Margo Harris, and Sponsorship & Logistics Manager, Greg Pulliam, to create unique and social endurance events for vastly different participant groups. Here is an excerpt from an interview with Mark. You can view the full case study video to […]
Just a reminder to races that payments will be delayed day or two this week and next week due to Holiday bank closures for Christmas Day and New Years Day. Best wishes to everyone for a safe and Happy Holiday Season! We look forward to working with you in 2019!
Knock on wood, but it was the third year in a row with 100% uptime – zero downtime. We actually just completed a migration to the newest version of PHP that as you can see from the graph below saved about 15-20 milliseconds: We had several highlights from the year on the positive side: Major […]
Amazing how time flies – we are heading into our 10th year! It reminds me of a Bill Gates quote: “Most people overestimate what they can do in one year and underestimate what they can do in ten years.” We never thought we would be processing over $210 Million of money for races and non-profits […]
The Endurance Industry’s Next Generation Scoring Solution We’ve just launched our new RaceDay Scoring software solution for the endurance event industry. After twenty-two months of development and user testing, the RaceDay Scoring production release is now available for timers to score events across the country. Our RaceDay Scoring is the race industry’s next generation in […]
We have revamped the final step of the Race Wizard to be focused on giving races the top couple of ways to promote their race automatically. Races that use these features get 1-18% of their participants from just these three actions. There are three activities you can turn on with a simple switch: Incomplete Registration […]
Over the past year, we have been collecting stats on what happens to races over 500 people that use our platform from year to year. For example, in November, 2018, we looked at the 290 races over 500 that used RunSignUp races that occurred in November 2017 to see what happened to them this year. […]
Larger race organizations that operate large or multiple races have a need for more detailed analytics and quick views to see how they are doing. We have provided a number of reports to help with this over the years, but they were never customizable and not all in one place – until this coming week! […]
You can now set up private events that do not display on your race page or event selection page. This is a nice option for races that want to offer private registration to a certain group of people and do not want the event display anywhere during “general” registration. Here are the steps you can […]
Is that a new logo??? We talk a lot about Continuous Improvement. Our product reflects that with 1,500+ updates per year. We continue to offer our customers more and more. We continue to hire new people. More and more races continue to use us (thank you!). In short, lots of change! We recently went thru […]
UPDATE: These positions have been filled. The more we develop, the more interesting projects we find! We are looking for two more 10X developers to join our team and help us bring the art of software to our endurance and non-profit customers. The ideal candidate will be someone who loves to code and produce software […]
As we reported in our Thanksgiving Stats blog, we handled a record number of Thanksgiving Day registrations this year – 423,306 compared to 365,618 in 2017. Some of that growth is because we are growing as a company, adding 68 races, and some of that can be attributed to the national increase in Turkey Trot […]
Our customer team has grown again with the introduction of new Sales Representative Brian Flynn in our Richmond, VA office. Brian has a BS in Human Development and Learning and a Masters of Education, as well as an extensive personal and professional history in running, and is looking forward to working with our network of […]
Our Processor for Advanced Payment accounts (Vantiv, now Worldpay) had an incident impacting transaction settlement and the funding instruction reports for Tuesday 11/27/2018 that resulted in us being unable to execute funding instructions for transactions processed on that date. This caused a skipped payment on 11/28/2018 for daily payment customers. Payments resumed as normal on […]
This is a guest post by Constantine Louloudis, Head of Partnerships at Let’s Do This, to find out exactly what their platform can do for Race Directors. Constantine won an Olympic Gold Medal at the Rio Olympics and studied at Oxford University in England before making the move to the US. It’s surprising how challenging […]
We welcomed two new people to our Account Management team in Richmond, VA this week – Emily Warejko and Sean Callahan! As Account Managers, they will work closely with many of our customers, providing race reviews and guidance to ensure that races are successful and race directors are able to take advantage of the many […]
We have made some nice little improvements in the Results display on RunSignup. First, we have added headers to make it easier to spot the options for showing different Divisions (showing real results from the Thunderclouds Austin Turkey Trot, timed by RunFAR Racing Services): This makes it more apparent that different views of the data […]
We have added the ability to customize which fields are required for volunteer and club registration. Before these settings were set at the race level and they could not be customized for volunteers or clubs only. Here are the steps to customize the fields for your volunteer registration: Go to Volunteers>>Setup Scroll to the bottom […]
That snippet of code is part of the thousands of other lines of code that are part of our Race Insights that generates your dashboard statistics: At RunSignup, we consider software an art form. The brilliant developers creating the software that manages the lifecycle of thousands of races are artists, and in fact our entire […]
As you can see from the chart above, it was the busiest day of the year for the running community – Thanksgiving and Turkey Trots! The chart shows the busiest peak was about 2,000 page views per minute – about 33 requests per second. We are very thankful for all of the race directors, timers, […]
The AACR Philadelphia Marathon was this past weekend. They did a lot of things right – growing participation by about 15%. One of the little things they did was have two apps for tracking runners – RaceJoy and Xact. Bob was tracking a couple of people who were trying to get BQ’s (both were shooting […]
We have added a couple of more features to Expo Mode (which is the great fully customizable registration kiosk solution for races at Expos or on race day). First, we have made it simple to take offline donations. Set the password in the setup (see above), and then volunteers manning your kiosks can use the […]
We captured some of our favorite presentations from the RunSignUp Symposium on video and are gradually sharing them with all our customers and friends. You can check out all the presentations that have been uploaded here: https://resources.runsignup.com/symposiumpresentations/ Our latest video release is the last stop of our main day of educational sessions – a super […]
Check out our nifty new templates! The latest installment of our RunSignUp Webinar Series dropped today, with Account Manager Allison Bickel taking attendees through the steps to create emails, send emails, and interpret your email reports…so, for those of you who missed the webinar, here’s your chance to catch up! You can explore the full […]
The RaceDay team has been hard at work in preparation for our initial production release of RaceDay Scoring next month! Download the newly released Beta version that includes many new features and bug fixes. You can get it from the Timer Dashboard as described here Access a new help portal dedicated to RaceDay Scoring with documentation and […]
As we’ve discussed before, part of being PCI Level 1 Compliant is doing monthly updates to our infrastructure. This involves upgrades and updates and patches to the operating systems and other core pieces like NGINX and Apache servers. This month we also did an upgrade to the latest version of the Aurora Database on Amazon. […]
Soooo, we messed up. A large marathon used our email system to send out pre-race information emails. One of the cool features of our CRM-driven email is that you can put “tags” into an email and they populate from the database automatically. Pretty cool. Except when there is a miscommunication and two of the tags […]
We have released a new email marketing template option that is now the default for all new race email templates created in the RunSignUp system. In addition to the new email template, there are some ease-of-use updates for races to customize RunSignUp’s templates or provide their own. The highlights of this update include: Fully mobile-responsive […]
Novant Health Charlotte Marathon made full use of RunSignUp’s RaceDay products from the RaceDay CheckIn app to RaceJoy’s GPS tracking and live results. Charlotte Marathon Runners get to experience the sights and sounds of the Southeast’s fastest growing city, including the Queen City’s signature tree-lined streets, historic landmarks, major sporting venues and the most eclectic […]
We are excited to welcome Jeromie Houston to our Sales Team! Jeromie is joining our Richmond, VA office and focusing on the Northwestern United States. He is excited to bring his software sales experience to the endurance industry. Jeromie has experience in Inside Sales and as a Senior Mid-Market Sales Executive, with software companies focused […]
Virtual races are growing in popularity – either as stand alone events or as a way for remote participants to feel like part of a race. The new Virtual TXT service helps to bring more connectivity with your virtual participants. There are two general ways you can use the new TXT service. Virtual add-on to […]
We have released improvements to Expo mode. There are several ways you can allow participants to sign up for your race right up (and thru) gun time: Leave registration open so participants can sign up on their own phone. Expo Mode allows for customized registration flow and full computer with keyboard kiosks at the race […]
We captured some of our favorite presentations from the RunSignUp Symposium on video and are gradually sharing them with all our customers and friends. You can check out all the presentations that have been uploaded here: https://resources.runsignup.com/symposiumpresentations/ Our latest video release is from Shelly & James Harris of RaceJoy as they take you through the […]
Top News: New Native Check-In App We have a new release of one of our most popular RaceDay tools: the CheckIn App. Our previous version was used by over 1,800 races to check-in over 700,000 participants. The new app improves stability, performance, and scalability, with speedy searches of 50,000 participants. Improvements include: Edits of personal […]
We introduced our new race website template nearly a year ago. But there are still many races who use our old race template, which is so 2014. So we have included the upgrade automatically in all race renewals. You don’t need to do anything, just renew your race and we’ve automatically updated you to look like […]
We’re excited to announce that we have a new overview for RaceJoy that encompasses how the app is helping races change the race experience! RaceJoy offers a ground-breaking and interactive platform for everyone involved in the race day experience using the device people naturally carry – their smartphone. This five-minute video showcases RaceJoy’s innovative features […]
The Sales and Customer Support Team office is growing a lot these days to make sure that your race uses RunSignUp technology to its maximum potential to boost registrations, optimize revenue, drive fundraising & donations, and streamline registration and race day management. We’d like our new office space in Richmond, VA to reflect the customer-centric […]
There is a wave of consolidation coming in the race registration business, as we’ve written about several times. Between a flat industry and too many smaller vendors who do not have the critical mass to build a complete platform, many registration companies will be sold or close (as we’ve seen already with RaceIt and RacePartner […]
Zingerman’s is an amazing business in Ann Arbor, MI. It started as a deli over 30 years ago and has grown into a group of 9 businesses doing over $40M annually (that is a lot of pastrami sandwiches!). One of their businesses is ZingTrain that helps other businesses learn their secrets of success. They share […]
As we announced a while back, Google has decided to end of life their Chrome applications. Races used the RunSignUp.com/CheckIn link to get to this app (or downloaded it as a Chrome app) to get to this version. Effective January 1 it will no longer be available. We are posting the message on the right […]
“I’m excited to see what we can use with the CRM as we grow. Although I always viewed the entire RunSignUp as a CRM. One could almost call it RunCRM ;)” We love getting feedback from our customers, but this specific quote from an email really put a smile on our face. Why? We love that […]
Note: We are making this option unavailable to new customers in February, 2022. The volume of usage and issues of inventory and item syncing introduced a 5% error rate, which we are not able to address fully. We have done an extension to our first release of integrating with Shopify that automatically syncs inventory levels […]
100% of RunSignUp employees recommend using our Referral tools to promote your event. The latest installment of our RunSignUp Webinar Series dropped yesterday, with Technical Account Manager Natallie Young taking attendees through the steps to setup, promote, and capitalize on a Swag Rewards program. Natallie is a staunch advocate that every race should be using Swag […]
Things may look a bit different today when you sign in to RunSignUp. We’ve updated the MyRaces screen to make things easier to use. The new search bar makes it very easy to find your race. When the screen loads, your mouse cursor is already placed in the search field for you, so you can […]
We captured some of our favorite presentations from the RunSignUp Symposium on video and are gradually sharing them with all our customers and friends. You can check out all the presentations that have been uploaded here: https://resources.runsignup.com/symposiumpresentations/ Our latest video release is the Advanced Marketing presentation by Eric Cone and Andrew Burke. They walk you through […]
Rhode Races & Events hosts a series of five race experiences in scenic view locations in the Rhode Island area. This event series provide a backdrop of water views framed by race management perfection. Each event offers a half marathon and three events also offer a full marathon and 5K. Participants have the option to […]
We have added some new tagging to help Google recognize races on RunSignUp so they display high in search results. One of the things we added helps add an image to search results displayed on mobile phones, as you can see above on this search for “scott coffee”. Note the image is taken from the […]
In an effort to keep our prices as low as possible for all customers, effective November 1, 2018 we are making a change to the payment schedule for races that require payment by check. The change will affect any organization that is owed proceeds from RunSignUp on or after that date and has asked to […]
