Links to Other Pages from the RunSignUp Race Website Menu

Here is a nice, little trick. You can add a nice menu item that links to another website in the new Race Website. For example, the “Moorestown Rotary” menu item will open up the Moorestown Rotary website in a new tab on the browser. Simply create a Custom Section with the name for the Menu […]

New Race Website Mobile Optimizations

With over half of the traffic on RunSignUp coming from mobile phones (and another 10% coming from tablets), we are working hard to make the new race website very mobile friendly. Here are some of the cool things we are doing near term: Optimize Images. We are actually creating multiple sizes of the cover images and […]

Clarifying Daily Reports and Payment Reports

A common financial question we get is that some reports don’t seem to reconcile with one another.  In particular, that some participant or transaction reports don’t reconcile with payment reports. There is a reason for this.  Payments follow a settlement calendar that is dictated by the banks and credit card processing companies.  Settlements typically cut […]

Pittsburgh Marathon on Building a Community to Grow Your Race

At the 2015 RunSignUp Race Director/Timer Symposium, Pittsburgh 3 Rivers Marathon COO Dee Stathis shared her experience growing a race through the building of a year-round community. Watch her presentation in it’s entirety, or skip to the section that applies to your event: Intro Building out the Event Building a Year-Round Community: P3R Branding Building a Year-Round Community: […]

New Partner Dashboard

We have released a new Partner Dashboard for our customers like Timers, Race Series, Running Stores Running Clubs and others with many races to manage. The first thing existing partners will notice is the fact we use the same layout menu system that the Race Dashboard uses. However we made this black and grey so […]

RaceJoy Launches Brand Ambassador Program

Changing the Race Experience Through Shared Experiences August 11, 2015 –– Moorestown, NJ –– RunSignUp is pleased to announce RaceJoy’s Brand Ambassador program. RaceJoy is the leading GPS Tracking mobile application specifically designed for participants and spectators of running, cycling and triathlon races. RaceJoy’s core features deliver an interactive race day experience with advanced live course […]

Advanced Payment Delays

Advanced Payment (aka Vantiv) accounts with payments made on August 10 (you would see this in the View Payments button on the Financial Summary page) will see a one day delay in the payment receipt into your bank account. Here is the explanation from Vantiv: On August 10th, 2015, the ecommerce front end system experienced […]

Click Click Run Marketing Services

We are seeing more and more races use marketing to drive their registration numbers. Getting in front of runners and making them aware of your race and encouraging them to sign up for your race is increasingly important as more races emerge and new types of races like Blacklight Run, Night Nation and Bubble Run […]

Southwest Cafe Margarita 5K Case Study

We have a series Customer Case Studies, in which we take your stories and share your challenges and successes as a learning tool for other RunSignUp users.  This Southwest Cafe Margarita 5K Case Study focuses on the Check-In App and RunScore Results.  View the PDF Version of the Southwest Cafe Margarita 5K Case Study Southwest Cafe […]

EMail Participants Corral Information

You can now easily email your participants their corral assignment from the new Corral System with our Email Marketing tool. We have added the following tags: %CORRAL_NAME% – This will be replaced with the registrant’s corral (if applicable). %CORRAL_START_TIME% – This will be replaced with the registrant’s corral start time (if applicable). %CORRAL_DESC% – This will be […]

Corporate Teams – Changing Employee Status

CAUTION – USE THIS FEATURE CAREFULLY. We have added an option to allow Race Directors and Corporate Team Captains to change the employee status of participants. The idea is that if someone signed up as an employee for the corporate team, but are actually not an employee then their employment status can be changed. Race […]