Hide Sponsor Option
We have added a simple “Hide Sponsor” option. This is useful for races who are setting up sponsors, but are awaiting commitment. The option is on the Sponsors Page when adding a new sponsor or editing one.
Photo Project Sneak Preview
We are still working on the Photo Project, hoping to release a public Beta that any race can use by July 18 at the RunSignUp Symposium. We’d like to thank Race Day Events and Focal Flame for letting us use their data and beautiful photography in this example! Here is a video walk thru: When […]
Race Countdown Clock Widget
We have introduced a Countdown Clock Widget for races. Like any widget, this is configured in the Widget pages. First you Create a Countdown Clock Widget: Then configure the Widget with the various options for Date and Time, size, whether it is plain text blocks or a flip style, and Units to show (Months, Weeks, […]
Outliers Book Report
I (Bob) was on vacation last week. I got time to read Malcolm Gladwell’s book Outliers. While it focused on people, I kept thinking of it in terms of the attributes of success as they related to RunSignUp. A key quote I liked was: “My wish with Outliers is that it makes us understand how […]
Text Box Option for Custom Questions
We’ve added a “Text Box” option to the different formats we support for custom questions. This gives participants more room to enter information – for example short essay contests for “Why I Run”.
RunSignUp Community Grant Program
As a company, we are starting a yearly giving program, and we want our whole community to be involved. We will be donating $10,000 this year, and will continue the program in years to come. This is a donation to a running-related cause, not a donation to any general charity. The running industry as a whole […]
Improved Report Performance
We made some database tuning updates that have improved performance for some of the participant management reports, which had slowed for large races. Most reports run in RunSignUp should run in 1-2 seconds now. If you find a report with slow performance, let us know.
Improved Giveaway Report
We have improved the Giveaway Report to make it easier to see remaining inventory at a glance:
Customize Date on Race Website
If you are bundling multiple races or have a race series with multiple dates, the date on the race website shows the date range. You can now set a specific race date on the Miscellaneous Settings page: Before: After:
DOB Change Report
Since users can change their Date of Birth in their profiles, Race Directors can now generate a report showing all changes. There are two reasons why someone may do this: Take advantage of age-based pricing during registration and then changing to their appropriate age once done. Take advantage of special age group awards for results after […]
Easier Referral Report
We have now made it easier to see referrals across all races with this new option:
Corporate Team Created Notification
We have added a notification for race directors when a new Corporate Team is created. This is off by default. You can turn it on in the Notification Settings page on your race director dashboard.
Full Refund and Bib Exchange Option
RunSignUp charges a $1 fee to process refunds. Some races want to pay this fee so the participant receives a full refund. We have added an option to do this on the Refund Setup page: This also applies under the right conditions for bib exchanges as well – where the race can pick up the […]
Race Renewal Warning
We have a new warning pop-up when you go to the Race Wizard and the original race date has passed. We added this because some race directors went into the wizard to just update the date for next year’s race rather than doing a full “renewal” process. This caused problems with things like all of […]
Customize Store Menu Text
There is now an option to change the Store Menu text from “Store” to anything you want. It is on the bottom of the Store Setup page:
Improved Twitter Share
We have updated the Twitter share to be more like the Facebook share where it shows an image with the tweet (see below). It uses the same images as Facebook. If a race want to use the smaller format, they can check the “Use smaller image for Facebook posts from the registration confirmation page” option in […]
Giveaways During Transfers
During event and participant (bib) transfers, if the original runner had a Large Shirt reserved and there is no more inventory of Large, the person they are transferring to can claim that Large shirt now. Previously, it showed the size as being sold out. This also works for people transferring from say the Marathon to […]
Corrals Floating Save Button
Since the Corral setup page can be long for large events, we have added a floating “Save” button to the bottom when there are more than 5 corrals. We have also added an unsaved changes warning if you have made changes on the page and forget to Save.
Limit Member Discounts
If you give age or multi-person discount pricing, you can now limit the ability for “double dipping” on discounts from Club Memberships. This is controlled in the different pricing setups, such as the screen shot below from Age Based Pricing.
Participant Cap Widget
We have added another widget – this time for showing the # of participants relative to the participant cap. (Caution – remember when you have a sell out race these numbers may change a lot in the 2 minutes it takes people to register – and caps are calculated on the final step of registration. […]
Symposium: Race Director Checklist for the Best (to avoid the Worst)
This year’s RunSignUp Race Director/Timer Symposium will have dual tracks (you can switch between tracks throughout the day) to allow for more targeted content for both experienced directors, and those newer to the industry. One for those for our newer Race Directors (or those looking to expand on their events): The Race Director Checklist, from […]
RunSignUp and Email Marketing (Part Three)
Our first installment of RunSignUp and Email Marketing covered the basic functions of scheduled and automated emails. The second installment covered various email reporting options, and how tag replacement works. The combination of being able to schedule emails in advance, and personalize those emails with information specific to runners has allowed RunSignUp users to employ […]
RunScore at the RunSignUp Symposium
This year’s RunScore Session at the Timer Day of the RunSignUp Symposium is being led by super-user, Steve Stone of Best Times. Steve is putting together his presentation, and wanted to share his preliminary plan – and get any feedback from attendees about additional topics that they want to cover. The presentation will support two […]
Relay Races Hand Off RaceJoy to Runners!
We are seeing a trend of relay races – from marathon distances to multi-day 300+ miles – requesting to load their events into RaceJoy so that they can offer live runner tracking and cheers to their participants and spectators. RaceJoy provides interactive, real-time features to help relay teams on race day and for their supporting […]
Corporate Team Name & Link in registration records
This feature will save some administrative time for races with corporate teams. We have added “Corporate Team” as a field in the participant registration record so a race director can easily view a runner’s corporate team affiliation. The team name is also a link for quick and easy access to the corporate team management page. This line […]
Corporate Teams and Age-Based Pricing
We now offer an option to allow for age-based pricing with corporate team registrations. If this option is turned on, the age-based pricing will override any special corporate team pricing the race may have set-up. This is a very nice option for races where students and/or seniors receive discounts that might be greater than the discounted corporate team pricing. […]
RaceDay SignUp Kiosk App Plans
We will be releasing a Beta of the new Race Day SignUp Kiosk App in the next couple of weeks. In preparation, here is a guide for beta users. If you want to be a beta user, contact your rep. This is still beta, so some of these instructions and screens shots are likely to change. […]
Corporate Team Store Items
We now offer an option to offer Store items to Corporate Team members only. If you select this, it overrides the per-event capability as shown below: If Corporate Team Store Only, then the Event Specific option does not show:
Twitter Settings
We have improved the Twitter settings and now allow the Twitter Username or Hashtag to replace the Race Name in the messages we create for Twitter for your race:
Hiding Corporate Teams
To prevent errors, we do not allow Corporate Teams to be deleted. They can be hidden on the Edit Team page: This now will show on the reports, so when you download CSV’s they can be sorted easily.
Prevent Deleting Races with Participants
We now do a check to see if there are participants in this year’s or last year’s race to prevent deletion of the race. This is to ensure race directors don’t mistakenly delete information that is useful. There are plenty of other ways to disable registrations and hide the website.
Floating Save Button on Custom Question Setup
The “Save” button at the bottom of the Custom Questions setup page on the race director dashboard can be inconvenient when you have a lot of questions. We have made this a floating button at the bottom of the page to make it simple to Save information if the race has more than 5 questions. […]
Copy Giveaway Setup to other Events
This one will save time when setting up the same giveaway for multiple events, especially if you add events after the initial setup for your race. Just click the green button and select which events you want to copy to.
New MultiEvent Registration Options
We now offer several ways to display and select multiple events. One of the powerful ones is the ability to select just one event, and for Sub-events to display simply as shown below: The options are on the Miscellaneous Settings Page: Allow participants to sign up for multiple Events in a single transaction Single Event […]
Summer Developer Intern
Our summer Development Intern, Jeff Kohart, has been with us for the past 2 and a half weeks. Jeff is a rising Computer Science Senior at Gettysburg College.He also ran for the Moorestown High School Cross Country team when Bob coached the team. He has ramped up very quickly to be able to contribute to […]
Membership Info Now included in Confirmation Email
We have added the Membership information to the confirmation email as shown below:
Better Search for Groups
We implemented fuzzy search logic in the Group/Team search to make it easier to find teams in large races.
RunSignUp Registration-Web Tracking Update
RunSignUp has always strived to provide races using any web tracking system with the most accurate conversion data possible, supporting over a dozen different types of conversion codes and providing extensive Google Analytics support. With a recent update, RunSignUp has taken another step forward in its web tracking capabilities, providing even more information to web tracking […]
Runners and Cyclists Across the Country Get RaceJoy for Free!
Over this last weekend, runners and cyclists around the country used RaceJoy to add to their race day experience. We had race participants use RaceJoy’s live GPS tracking, progress alerts and cheer sending in 13 races – from 5Ks to multi day relays! Of the races loaded, those with the highest usage were: Steamboat Marathon […]
Deferred Payment Setup Warning
Often the person setting up a race is not the person who has the information on setting up the payment account. We provide a “Deferred Payment Setup” where we allow a race to process up to $3,000 and then we turn transaction processing off. We do this per requirements from VISA and Mastercard as part […]
Instagram Feed Updated
Our Instagram Feed was updated to use the new Instagram API. There are no changes needed for races that already use the feed.
Add-On Report Improvements
The CSV Download for the specific Add-On orders has been improved. It includes custom field responses, giveaway, and event name now.
Sunday Afternoon Errors
UPDATE: We have made two changes to our system to try to improve this situation if it happens again. First, we have adjusted the settings on our New Relic Monitoring tool to try to catch this type of error so we can respond more quickly than hearing about errors from users. Second, we have added […]
Send Roy a Cheer through RaceJoy!
5 Marathons in 29 Hours Roy Wiegand is running the equivalent of five marathons in 29 hours (a total of approximately 131 miles) all by himself and without stops starting in Burbank, California. He started his run this morning on June 3 at 7am Pacific Time. He is embarking on this quest to raise $15,000 for […]
Registration and Your Runners
Working for a registration company is an interesting business: most of the time, runners only know we exist when something goes wrong. In general, when I’m asked to explain RunSignUp, the response I get is “there’s a whole company for that?“ Yes. There are many companies for that, and runners really are starting to notice the differences. Earlier […]