Volunteer Waiver Report
We now include the Waiver signed status and date on the CSV download for the Volunteer Report.
RunSignUp January Newsletter
January’s Top News We announced a new partnership, the first of its kind, between RunSignUp, ChronoTrack, and Athlinks: The companies will work to tightly integrate their solutions, providing an open platform for customers to select the right components for them, and new pricing and packaging bundles that will provide significant benefits for participants, race directors, and timers. […]
Bug fixes – Copy Multi-Event Participant Caps and Loyalty Program
We had a bug if you copy a race that has multi-event participant caps- the multi-event caps settings copy over, but the participant cap number is removed. This is now fixed. There was also a big when you adjust the setting and subsequently try to copy over to other events, the Priority Only Registration Ends […]
Manually Add Referral Codes to Registrations
You can now add Referral Codes to Registrations. This happens when you get called up by a participant who says they referred a friend (although the friend did not click on the referral link so the system would automatically catch it) and you still want to give them credit for it. Go to the Promotion […]
Paying Processing Fees at Checkout
We have added more options for races to allow participants and donors to pay the processing fee at checkout. This now includes the ability to customize the message to encourage donors to pay the processing fees. This is done on the Financial -> Processing Fee Type page of the Race Dashboard:
RaceDay CheckIn App Update
We have released a new version of the RaceDay Check-In App (2.0.14.). It provides the following improvements: Fix offline syncing bug Add Manual Sync option Add Team Search Adds default option of clearing search after checking in a participant
Time-based Refund Policy
We have added the capability to set a time based Refund Policy. For example give a full refund 120 out from the race, but only a 10% refund the month before a race. This is set under Refund Policy (and can also be set for Race-to-Race Transfers). It is very flexible with any number of […]
Payment Account Upgrade on Race Renewal
For those races that use our Quick Start (Check) payment account to receive registration proceeds we will now require you to upgrade to an Advanced Payment account at the time of your next race renewal. If you are using a Quick Start (Check) payment account you will receive this message when you renew your race. […]
ChronoTrack RunSignup Partnership Explained
We are at the ChronoTrack Conference this week presenting with ChronoTrack on the meaning of this new partnership. Here is what we are presenting and discussing. There are several strategic reasons for this partnership: Allow customer choice with an open approach – picking the technology they want to use Integrate the data so it is shared […]
Saved Credit Stats
Fast registration is something every race should strive for. One of the features we offer is for participants to save their credit card information securely. Here are the latest stats from January, 2017: 11.1% of participants save their credit card 10.3% of participants have registered this month with their previously saved card This is another […]
RaceDay Scoring – Participant Editing
We are happy to release the first step of RaceDay Scoring, our cloud and mobile based scoring solution that will be rolling out this year. Timers and Race Directors are now able to edit participant information without impacting the participant’s RunSignUp Profile or the information in other races. Here is an explanation of what happens: […]
New “Forgot Password” Email
We have updated the “Forgot Password” email that people receive to include more personalization with first and last name and some better formatting to hopefully get it past some spam filters people have on their emails.
Exclude Race Results Listing Widget
We have added the ability exclude certain Race or Timer results from the Results Listing Widget that many running stores, partners and timers use to automatically show results as they are posted. This option is available to Partners on their Widget Creation or Edit page.
Strike Through Pricing for Add-Ons
We have added an Advanced Option for Add-Ons for Strike-Through Pricing.
Eric Cone Joins RunSignUp
Moorestown, NJ – Eric Cone has joined RunSignUp as VP of Strategic Business Development. In this role, Eric will be helping with strategic directions for the overall business, as well as working with some of RunSignUp’s strategic clients and business partners. “We are very fortunate to have Eric’s deep industry knowledge and solid technology background […]
Search on Reserved Entry Improved
We have improved the search on Reserved Entries to allow case insensitive searching for entries. For example:
Volunteer – Prevent Overlapping Event SignUp
We have added an option to check if volunteers are signing up for overlapping timeslots. The option is under Advanced Options in the first page of Volunteeer Setup under the Tasks.
Bug Fix – Add-On Custom Fields
We had a bug where is you remove an add-on with required custom fields, it still displayed the custom fields. This has been fixed. The fields below should not show (and they don’t now).
Updated All forms to handle O’Name format
We have updated all forms to handle names with an apostrophe in them. We had a few forms that did not accept this, although the main ones like registration had accepted this format since the beginning.
USATriathlon Membership Delay Explanation
USATriathlon has an 8 hour delay built into their membership data. This means if an triathlete signs up for a membership on the USATriathlon site, it will take 8 hours until their membership number is available in other applications. This can cause frustration on the part of some triathletes who may be trying to sign […]
Option for Volunteers to Sign Up for only 1 task
We have added an option to limit Volunteers to only sign up for 1 task at a time. The setting is in the Advanced Options section at the bottom of the first page of Setup Tasks.
Fixed Club Primary Member Bug
We have fixed a bug where the Primary Member in Family Memberships was being assigned to a different family member upon renewal. These should be reset now.
Registration ID for Donations
We have added a column to the Donations Report CSV Download for the Registration ID. This allows races to match donations to registrations easily.
ChronoTrack – RunSignUp: The Open Example
One of the most interesting aspects of the recent ChronoTrack-Athlinks-RunSignUp announcement is it is built on an open foundation. The companies are collaborating to allow their mutual customers choice in meeting their race needs. This means timers and their races will be able to mix-and-match what fits them best. One of the most frequent comments […]
Volunteer Priorities
We have added a Priority field to Volunteer Tasks. It is set on each task: It will show to Volunteers like this:
RaceJoy Debuts Race Calendar Release
Industry’s Leading Race Day Tracking App Announces Race Search Tool RunSignUp’s RaceJoy announces its newest release of RaceJoy, the leading real-time tracking app for running and cycling events. RaceJoy’s new version now offers runners and cyclists with a convenient race calendar of upcoming events. All race events that use RunSignUp’s registration services will automatically appear […]
Group/Team Participant Display
We have added a variety of controls on the visibility for Groups and Teams under the Race -> Display -> Participant Display: This let’s a race director set which data fields can be seen by the Public, by Team Members and by Team Admins.
Volunteer Passwords
You can set passwords on each Volunteer Task. We have added the ability to add a password that covers all Volunteer tasks. This is set on the first page of the Volunteer Setup at the bottom under “Advanced Options”:
Joint Press Release: Partnership Announced between ChronoTrack, Athlinks, and RunSignUp
Louisville, CO & Moorestown, NJ – ChronoTrack, Athlinks and RunSignUp have jointly announced a new partnership, the first of its kind. ChronoTrack is the world’s largest provider of timing hardware, software, and scoring technology, serving over 13 million athletes globally and 25 of the 30 largest races in the USA. Athlinks is the world’s largest […]
RunSignUp Certified PCI Level 1
Moorestown, NJ – RunSignUp has received a PCI Level 1 Attestation of Compliance for Onsite Assessments as a Service Provider. As a Payment Facilitator, RunSignUp had hit the volume of processing that required us to move from a self assessment to a third party Qualified Service Provider doing onsite reviews as well as independent scanning and […]
Hide Charity Option
There is a new option to hide Charities. This is useful if you might change charities from year to year or wait to resign agreements each year. The setting is on the Edit Charity page:
Fundraising Team Captain Notifications for New Team Members
We have a new option where Fundraising Team Captains can now receive a notification when new members join their team. The setting is in the Race -> General Settings:
Winter/Spring Endurance Event Education Webinar Series Now Available
The Winter/Spring 2017 edition of our Endurance Event Education Webinar series is now available for registration here: http://resources.runsignup.com/webinar-calendar/ The webinar series is made up of three levels of webinars: RunSignUp 101: RunSignUp basics for race directors new to the system. RunSignUp 201: Detailed Training Sessions on specific RunSignUp features. RunSignUp 301: New feature releases and advanced […]
More Ad Marketing Conversion Codes
We have added some new marketing ad conversion codes: Microsoft Bing MLive Tracking Shop Socially Townsquare Media The current full list is on the right. If you have one that you use, let us know and we can add it. If you don’t do web marketing yet, please consider using one of the ones we […]
Volunteer List in EMail Marketing
We have added Volunteers as a simple list in EMail Marketing. This makes it simple to include Volunteers on emails, or to use the EMail marketing system to communicate directly with them. They appear in both the Send Email quick pick list, as well as when building custom lists. Since it shows each Task, you […]
RaceJoy’s Monitoring System Now with Participant Replay
Released for Race Day Event Management RunSignUp’s RaceJoy, an industry leading mobile application for running, cycling and triathlon events, announces Participant Replay as part of its Race Day Monitoring system. This new feature gives race organizers and timers the ability to replay the exact path of those participants using RaceJoy’s GPS tracking on race day. […]
RunSignUp Ushers in 2017 – The Year of Free Race Photos
Moorestown, NJ – RunSignUp announces the release of RaceDay Photos, the free race photo platform effective immediately. The system has been in beta since the summer, with hundreds of thousands of photos uploaded by hundreds of races. Suggestions made by beta-testing customers have helped shape the product. “Having a free, simple platform for race day […]
Crowdsource Tagging of Photos
RaceDay Photos now has public tagging options to enable crowdsourced tagging of bibs. There are two options that can be enabled – Add tags to any photo, or Add tags only to those photos that have no tags in them. Note we do not allow public de-tagging to prevent accidental removal of tags. These can […]
Charity Description Placement Options
We now give Fundraising Races an option of where the place the description of the charity on the donation page. By default if there are a number of Donation Levels, we put the description below the levels to make sure those “action Buttons” are “above the fold”. We now give you an option to move […]
Validating Fundraiser ID’s
When Race Directors import manual payments for pledges, they can assign those to a Fundraiser ID. We had race directors entering the “#” in front of the ID number – like “#123”. We now validate that and scrape off the “#” sign.
Mobile Race Website Header Option
We have added an option that removes the automatic race name that appears on a race website when in mobile view. For example, the website looks like this: The “Scott Coffee Moorestown Rotary 8K Race” is the race name the system automatically puts on each race website in full view mode. That can now be […]
Top 10 New Year’s Resolutions for Race Directors using RunSignUp
Instead of losing 10 pounds and gaining it back by April, how about making a New Year’s Resolution to improve your race using some ideas you may not have tried before in RunSignUp: More Participants Referral Rewards. Give your participants a reason to get their friends to come to your race – CA$H! On average, […]
Cleaned Up Confirmation Email Printing
We have cleaned up the formatting of confirmation emails to make them print in a much cleaner looking format with less wasted paper at the end of the page. Note races have lots of options on Confirmation Emails, such as: Format Header Content Editing