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How to Create a Custom Audience To create a custom audience, download the list from your RunSignUp race dashboard under Promotion -> Facebook Custom Audiences, and select the report you wish to download. In this example, we will be using the Current Participants report. Once you have downloaded this report, navigate to your […]
We have added some more options when setting up a custom membership. This is useful for clubs who may want to restrict access to certain events. This is found on the Membership setup page: There are a variety of options including field length, numeric/alpha and any format:
Our great User Experience team updated the new Child Privacy registration path to be simpler and friendlier to understand with the following replacing wordy radio button options: Geez, our site if getting friendlier and friendlier to use!
We have added a way for races to allow or require registrants to upload files during registration. This can be used for races that need to collect medical certificates, result verification forms or camps/events that need permission slips. Registrant File Uploads can be enabled by following these steps: Go to Race>>Registration>>Registrant File Uploads Click Add A […]
With such great, well established email vendors like Mailchimp and Constant Contact available, why are more and more races turning to the RunSignUp Email system? Free Our email system is free. Constant Contact costs $500 per year for up to 2,500 contacts and MailChimp costs $300+ per year for up to 2,500 contacts. They include some […]
We have expanded our RunSignUp Analytics Platform to show registrations tied to each email. This will show you in detail how each email you send, and each automated email that is sent (price increases and incomplete registrations for example) performs. This type of analysis will be extended over the coming months to also include transaction […]
Attention race organizers of relay events! Do you want to provide tracking specifically for your relay participants and their teams? Are you interested in having access to a race day monitoring system that includes direct communication with your participants and key race day personnel? The RaceJoy for Relays video answers why relays use RaceJoy and […]
There was a recent article on Bloomberg News suggesting that the next financial crisis could start in Silicon Valley and “Fintech”. Fintech is a broad term, but touches all races who use online registration with the movement of over $1 Billion per year thru the 100 or so race registration systems. Here are some of […]
To protect the data the races who use us as their online registration platform, we have made some updates to your race, event and club websites to better protect the online privacy of children, particularly those under the age of 13. Our updates are designed with the Children’s Online Privacy Protection Rule (“COPPA”) in mind and […]
We have released E-mails as the first source tracking for registrations in our RunSignUp Analytics platform – the equivalent of Google Analytics customized for races. This gives race directors new levels of visibility into their promotional efforts that were unavailable before. And it is easy and automated. If you click the green line in the […]
You can now set your own reply email address for EMail Marketing. This is set in the Email Marketing Setup: When you set this, your emails will look like this to participants: For advanced users, we still recommend full white labeling. This option is similar to what most email marketing offerings do, but can impact […]
We wanted to share an inside view of what really happens at our company. Last night Bob sent an email to everyone: I know a number of you work in Moorestown, and a lot of others will be coming in another week and a half. PLEASE be careful with your shoes. There is a shoe […]
We do a US Registration Market Analysis every 6 months: September 2015 March, 2016 September, 2016 March, 2017 We try to make it better with your feedback (so feel free to send suggestions or corrections to bob.bickel at runsignup.com). We do this as part of our own internal market evaluation processes, but share it since […]
As we continue to march toward Beta, we are getting more and more functionality into RD Scoring, the next generation of The Race Director used by timers to score over 11 Million finishers per year. We are also getting an increasing number of timers playing with the Alpha and giving us great feedback. We will […]
Every August, the City of Flint comes to life as thousands of runners, walkers and fitness enthusiasts take part in the HAP Crim Festival of Races. A weekend-long celebration, the courses take racers through some of Flint’s most beautiful neighborhoods and challenging hills, with legendary entertainment and encouraging spectators all along the way. The race […]
The Race Analytics Dashboard has released a flurry of new capabilities to help races understand their promotion, demographics, registrations and transactions better. (You may also have noted the nice progress on the overall User Experience of the race dashboard with the new fresh colors.) There are now more than 15 graphs giving you a quick […]
RaceJoy introduces a real-time progress board as part of its Race Day Monitoring System, continuing to provide the new technology breakthroughs for race organizers. Race organizers and timers can now use RaceJoy to monitor the progress of individuals and relay teams as they complete milestones or exchange points on the course in a grid view. […]
The front Dashboard will become much more powerful in the coming weeks with over a dozen different graphical reports being added. To prepare for this, we have added specific access management for just the Dashboard. To invite others to get access to dashboard graphs, click on the lock in the upper right corner: This will […]
The Philadelphia Marathon is using RunSignUp Sites to drive their dynamic website. We recently created a new feature that allowed them to put nice graphics to highlight new interactive map storyboards (really cool – check them out) on their front page (highlighted by the red box in this screen shot): To do this, simply create […]
Darren joined us our User Experience team on Monday, and he released an improvement on Thursday! While it was a simple change, he got thru the gauntlet of setting up his development environment, Github access, understanding how we do branches and merges, our page structure, our CSS structures, how we do code reviews and process […]
We’ve been busy editing and collating the videos from this year’s RunSignUp Symposium…and while the collection is not yet complete, we wanted to share the ones that are ready! You can find links for all completed presentation videos here: http://resources.runsignup.com/2017symposiumpresentations/ Links for individual presentations are below. Customer/Industry Presentations Supercharging your Sponsor Program, with Peter Abraham Driving […]
We are happy to welcome Darren Wamboldt to the RunSignUp Team! Darren joins Jeff Kiesel and Meredith Klein as part of our User Experience Manifesto. Darren has led the RaceIT User Experience effort for the past 5 years. Coupling his deep passion for UI design, his coding abilities and his industry knowledge will help make our offerings even better for […]
(Yes, the double entendre is intentional) We used RD Scoring last night in a No Frills Prediction Race – and it worked! We scored it manually – entering in the participants by hand, and then entering in bib numbers and watch times. This is currently functional, but will improve quite a bit by the time […]
We have added a Tag Line for fundraisers to further customize their page. This adds a nice looking tag line on their fundraising page:
We have expanded the Shared Coupon Report data to include the following information: Event Name Registration Date First Last Gender Date of Birth Email Phone Address, City, State, Country, Zip Registration Status Event Cost Total Discount, Processing fee, Amount Paid Bib Number Giveaway
Shared Coupon reports are an easy way to give sponsors or others easy access to see if their coupons have been used and by whom. We have added a simple invitation to make this even easier for race directors and the people they are sharing information with. It is available from the Actions drop-down menu […]
With our Participant Count price increases always has the downside of people being upset they did not get the price they wanted. The default way it works is the first X people who click Submit on the Checkout page to process their transaction. The problem with this is that we redirect the participant back to […]
We have released the start of the new Profile Page. This will evolve over the coming weeks to provide easier access to the relevant things that participants need and want. Note the increased use of icons for easy browsing, the soft rounded profile picture, and the initials if there is no profile picture. Soon we […]
Burning River Offers Live Tracking and “Off Course” Alerts to Runners An exciting, 100- and 50-mile solo run and 100-mile relay held in Northeast Ohio, the Burning River Endurance Run & Relay travels through several of the region’s most scenic areas, including the Cuyahoga Valley National Park, and the Cleveland and Summit Metro Parks. This […]
You can now add a custom URL link for the “Home” button on your Partner Website (not available to race websites) that will redirect to another website. This is convenient for timers who are using the nice calendar and result features on Partner Websites, but want to redirect other traffic back to their main website. […]
You can now customize the word used for Administrators for Groups and Teams: This is set on the Group/Team Setup page under the Overall Group Settings.
You can now create a custom message when people sign up for your newsletter with our Email Subscription Widget. This is set as a custom content section and the EMail Subscription form is one of the widget options.
We are happy to announce the release of the new RaceDay Scoring website – RDScoring.com. This will be the primary communications and support channel for RaceDay Scoring, the Native PC and Mac scoring application currently in the early Alpha release stage that will be an eventual replacement for the PC software package The Race Director. Currently in […]
We have added the Team Gender Type (if set up) to the Team Member report.
We are beginning to roll out the ability for races to see where their pageviews (and soon their registrations and transactions $ are coming from. This is all driven by our RunSignUp Analytics engine that tightly integrates promotion and web analytic data to your race registration data. This initial release shows the raw website URL […]
There is now an option that adds a phone number field to the donation process. In the past, we did not collect this data for donors to make as few steps as possible for simple donations to be made. Some charities like to give phone calls to donors. In combination with the large donation notification, […]
Todd Spears of Agape Timing has taking the Video Results in a new direction with 360 degree video cameras. Click on the “Video” link on one of the finishers for the Eagle Scholarship 5K. View it on a phone or iPad so you can get the 360 effect by moving your phone around at different angles. […]
We have added a simple mechanism to invite additional timing staff to share your timer dashboard:
We have made two nice improvements to widget styles. The first is to set full width on a widget rather than a specific width like 600 pixels. This will fill the available space in the area you place the widget. For example, this page below is showing a Sponsor Widget: The second improvement is matching […]
Apple has changed the rules for what passes as a valid app (Will Apple’s App Store New Guidelines Trouble Event Apps?) and has started removing hundreds of thousands of apps based on these new guidelines. What this means: If your race has a light weight app that is basically content, or is created from a core […]
We have released our new Dashboard (well, the beginnings of it!). The Overview page shows a quick snapshot of the past 7 days, with convenient totals above the graph. Date ranges can be quickly changed. The more detailed chart is shown below the quick summary graph. In addition to the Overview, you can see the […]
We are happy to welcome Meredith Klein to the RunSignUp Team! Meredith joins Jeff Kiesel as part of our User Experience Manifesto. Meredith has been working as a consultant for the past month and a half with us – designing the individual results page we recently released. Right now she is working on a new […]
This blog is the other half of the blog on When Software Dies. There are obviously many, many reasons why software dies. This blog hopefully helps a few creators avoid mistakes and a few users from making a poor choice that puts them in a costly position to migrate earlier than they planned. 1. No […]
This past week RaceIT told customers that they would be closing down their servers later this year. I’ve (Bob) had a personal experience with this in the past, and thought I would write this blog to give the creator and user perspective. I also will write a blog on Why Software Dies. As the picture […]
We now show the USAT Membership number in several more convenient places. In particular, the Participant Management page for each individual now shows the number: In addition, you can build saved reports that include any of the USAT information:
We released this in a number of phases over the past month, but it is a good example of how we are committed to our User Experience Manifesto of making the best user experience for race directors and participants. The new main table is cleaner with new typography for easier reading/scanning and brings a fresh […]
The Dragons 5K in Dayton, OH took place on Saturday, July 15th and used technology to make the most of their setting in the stadium home of the Dayton Dragons (Fifth Third Field). Working with the timer Good Times Event Services, the race used the Live Leaderboard feature to display race results for runners at […]
RunSignUp Awards 2017 Community Grant RunSignUp has announced the awardees of the 2017 RunSignUp Community Grant Program, a giving program that provides a financial contribution to endurance-related nonprofit organizations. In its second year, the program received applications from 129 highly deserving charitable organizations. A team at RunSignUp narrowed the field to 10 finalists; the final […]
Run America has a new product release that includes a program with free bibs for participating race directors. The contents of their release is below, for any directors who are interested. CHARLESTON, WEST VIRGINIA, US – 07/24/17 (PRESS RELEASE) – Run America LLC in association with Endurance Mobile LLC is pleased to announce the launch of […]
July 24, 2017 – Moorestown, NJ – RunSignUp is pleased to announce the RunSignUp Migration Assistance Program to assist races who currently use RaceIT in the USA and who may want to migrate to the RunSignUp platform. Eric Cone, RaceIT founder and former CEO, will be leading the program. RaceIT customers who may want or […]
