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If you give age or multi-person discount pricing, you can now limit the ability for “double dipping” on discounts from Club Memberships. This is controlled in the different pricing setups, such as the screen shot below from Age Based Pricing.
We have added another widget – this time for showing the # of participants relative to the participant cap. (Caution – remember when you have a sell out race these numbers may change a lot in the 2 minutes it takes people to register – and caps are calculated on the final step of registration. […]
This year’s RunSignUp Race Director/Timer Symposium will have dual tracks (you can switch between tracks throughout the day) to allow for more targeted content for both experienced directors, and those newer to the industry. One for those for our newer Race Directors (or those looking to expand on their events): The Race Director Checklist, from […]
Our first installment of RunSignUp and Email Marketing covered the basic functions of scheduled and automated emails. The second installment covered various email reporting options, and how tag replacement works. The combination of being able to schedule emails in advance, and personalize those emails with information specific to runners has allowed RunSignUp users to employ […]
This year’s RunScore Session at the Timer Day of the RunSignUp Symposium is being led by super-user, Steve Stone of Best Times. Steve is putting together his presentation, and wanted to share his preliminary plan – and get any feedback from attendees about additional topics that they want to cover. The presentation will support two […]
We are seeing a trend of relay races – from marathon distances to multi-day 300+ miles – requesting to load their events into RaceJoy so that they can offer live runner tracking and cheers to their participants and spectators. RaceJoy provides interactive, real-time features to help relay teams on race day and for their supporting […]
This feature will save some administrative time for races with corporate teams. We have added “Corporate Team” as a field in the participant registration record so a race director can easily view a runner’s corporate team affiliation. The team name is also a link for quick and easy access to the corporate team management page. This line […]
We now offer an option to allow for age-based pricing with corporate team registrations. If this option is turned on, the age-based pricing will override any special corporate team pricing the race may have set-up. This is a very nice option for races where students and/or seniors receive discounts that might be greater than the discounted corporate team pricing. […]
We will be releasing a Beta of the new Race Day SignUp Kiosk App in the next couple of weeks. In preparation, here is a guide for beta users. If you want to be a beta user, contact your rep. This is still beta, so some of these instructions and screens shots are likely to change. […]
We now offer an option to offer Store items to Corporate Team members only. If you select this, it overrides the per-event capability as shown below: If Corporate Team Store Only, then the Event Specific option does not show:
We have improved the Twitter settings and now allow the Twitter Username or Hashtag to replace the Race Name in the messages we create for Twitter for your race:
To prevent errors, we do not allow Corporate Teams to be deleted. They can be hidden on the Edit Team page: This now will show on the reports, so when you download CSV’s they can be sorted easily.
We now do a check to see if there are participants in this year’s or last year’s race to prevent deletion of the race. This is to ensure race directors don’t mistakenly delete information that is useful. There are plenty of other ways to disable registrations and hide the website.
The “Save” button at the bottom of the Custom Questions setup page on the race director dashboard can be inconvenient when you have a lot of questions. We have made this a floating button at the bottom of the page to make it simple to Save information if the race has more than 5 questions. […]
This one will save time when setting up the same giveaway for multiple events, especially if you add events after the initial setup for your race. Just click the green button and select which events you want to copy to.
We now offer several ways to display and select multiple events. One of the powerful ones is the ability to select just one event, and for Sub-events to display simply as shown below: The options are on the Miscellaneous Settings Page: Allow participants to sign up for multiple Events in a single transaction Single Event […]
Our summer Development Intern, Jeff Kohart, has been with us for the past 2 and a half weeks. Jeff is a rising Computer Science Senior at Gettysburg College.He also ran for the Moorestown High School Cross Country team when Bob coached the team. He has ramped up very quickly to be able to contribute to […]
We have added the Membership information to the confirmation email as shown below:
We implemented fuzzy search logic in the Group/Team search to make it easier to find teams in large races.
RunSignUp has always strived to provide races using any web tracking system with the most accurate conversion data possible, supporting over a dozen different types of conversion codes and providing extensive Google Analytics support. With a recent update, RunSignUp has taken another step forward in its web tracking capabilities, providing even more information to web tracking […]
Over this last weekend, runners and cyclists around the country used RaceJoy to add to their race day experience. We had race participants use RaceJoy’s live GPS tracking, progress alerts and cheer sending in 13 races – from 5Ks to multi day relays! Of the races loaded, those with the highest usage were: Steamboat Marathon […]
Often the person setting up a race is not the person who has the information on setting up the payment account. We provide a “Deferred Payment Setup” where we allow a race to process up to $3,000 and then we turn transaction processing off. We do this per requirements from VISA and Mastercard as part […]
Our Instagram Feed was updated to use the new Instagram API. There are no changes needed for races that already use the feed.
The CSV Download for the specific Add-On orders has been improved. It includes custom field responses, giveaway, and event name now.
UPDATE: We have made two changes to our system to try to improve this situation if it happens again. First, we have adjusted the settings on our New Relic Monitoring tool to try to catch this type of error so we can respond more quickly than hearing about errors from users. Second, we have added […]
5 Marathons in 29 Hours Roy Wiegand is running the equivalent of five marathons in 29 hours (a total of approximately 131 miles) all by himself and without stops starting in Burbank, California. He started his run this morning on June 3 at 7am Pacific Time. He is embarking on this quest to raise $15,000 for […]
Working for a registration company is an interesting business: most of the time, runners only know we exist when something goes wrong. In general, when I’m asked to explain RunSignUp, the response I get is “there’s a whole company for that?“ Yes. There are many companies for that, and runners really are starting to notice the differences. Earlier […]
We have done some performance improvements for races that have thousands of Fundraisers. The Relay for Life had 2,700 and the page load speed was lagging. We have optimized this now so it is back to sub-second on a fast Internet connection.
We have added a new Calendar Results Widget option for partners that is the same look and feel as the option available in Partner Websites. Configuration option is as shown below:
Our first installment of RunSignUp and Email Marketing covered the main features of the RunSignUp email marketing system, including: creating and scheduling emails, setting up automated emails, creating custom email lists, and managing the “from” and “reply-to” settings on your emails. This installment will cover some of the more advanced features, focusing on Tag Replacement […]
RaceJoy does a lot to optimize your phone’s battery when using its advanced GPS tracking feature. Our testing has shown that you can expect an average of eight (8) hours of battery life for endurance events when using the RaceJoy’s tracking feature based on average cell conditions and phone battery condition. With newer phones, like […]
We added a new setting in the Bib Exchange settings under Participants>>Participant Management>>Bib Exchange. Under the gift transfer section, there is now the option for “When Transferring, transfer add-ons from previous registrant.” This option defaults to OFF. Please note- the add-ons only transfer over to the new registrant with GIFT transfers and they are automatically mapped […]
The more we develop, the more interesting projects we find! We are looking for another 10X developer to join our team and help create our next generation platform for the endurance industry. The ideal candidate will be someone who loves to code and produce software that is used by millions of people who are running […]
We have added a number of new Replacement Tags to the Email Marketing system: QR Code – %REGISTRATION_ID_QRCODE% Waiver Status – %WAIVER_STATUS% Packet Pickup Description – %PACKET_PICKUP_DESCRIPTION% Packet Pickup Location – %RACE_LOCATION_DESCRIPTION% Packet Pickup Date – %PACKET_PICKUP_DATE% Packet Pickup Time – %PACKET_PICKUP_TIME% Race Start Time – %RACE_START_TIME% : Will be replaced with the start time of the earliest event of the […]
We have now made the Refund Policy very visible in the participant Management page that participants see. Note you have control over what this policy says, and it does reflect the data you may have set up for Refunds. For example if you do allow refunds, but there is a $10 fee, that data is […]
This weekend, RaceJoy will be used in a whole new way at the Essex River Race! This is the first water race event to use RaceJoy’s live tracking and we are excited to see RaceJoy being put to use in this way! Race organizers are trying out RaceJoy at the Essex River Race in preparation […]
We have added a full list of the add-ons a participant has ordered in the Registration page – both for the Participant View as well as on the Race Dashboard. For example:
We kicked off our new Endurance Event Education Webinar Series yesterday with RunSignUp 101: Building a Better Website. If you missed it, you can check out a recording of the webinar at this link: https://attendee.gotowebinar.com/recording/8224863021398069249 Look for more webinars on everything from the basics of using the RunSignUp system to utilizing advanced features. One of the challenges […]
The current ratio is a liquidity ratio that measures a company’s ability to pay off its short-term liabilities with its current assets. In simple terms how much money the registration company has in the bank vs. what they owe races. It is calculated by dividing current assets (cash and accounts or race payments receivable) on […]
Sometimes new users get created even though there is already a user in RunSignUp with a profile. For example, someone might have imported my registration in a race rather than me signing into RunSignUp and signing myself up for a race. This is actually a very common occurrence for Running Clubs who move to RunSignUp […]
Participants can now Delete Sub-Accounts in addition to Making it their own account and transferring to another account. Sub-Accounts get automatically created when a participant signs up themselves and others. For example a wife signs up her husband and daughter for a race – the husband and daughter are now Sub-Accounts. When the daughter gets older, […]
This past weekend, the Fifth Third River Bank Run offered RaceJoy’s live tracking and cheers as an extra service for participants and spectators. The technology was highly embraced with a usage rate of almost 40% of the race’s finishers taking advantage of RaceJoy’s interactive race day features across all courses. The 39th Annual River Bank Run […]
Our great bib labeling tool just got a bit better. You can now sort by Registration Date as well as Registration ID. This is useful for getting the labels for the most recently added people on the last page of the bib print out. For example if you per-labeled all of your bibs, but are […]
Since we review all refunds before issuing them, there can be a delay from the time a participant or a race director initiates a refund until it is actually processed. We have added information to the individual registration information at the bottom of the page: As well as the Refund Report: Note that due to […]
We occasionally have customers who use RunSignUp for something other than a pure Race, and therefore the term “Race” appearing on some pages can be changed to whatever you want in the Miscellaneous settings: This feature has been there for a while, but we cleaned up a few places where the word “Race” was still […]
We have made it simpler for Corporate Team Captains to see the code they set up for joining their teams. It shows right on the team page (and only to the Captain) as shown below:
The Shipyard Maine Coast Marathon will be held this weekend, Friday, May 13th through Sunday, May 15th, at the University of New England in Biddeford, Maine. The race offers a variety of course options, including a marathon, a half marathon, a half marathon relay and a back-to-back 39.3 Mile Challenge. Both are sold out with […]
A couple of years ago Rich Friedman, Stephen Sigwart and I (Bob Bickel) spun off a technology company called RedLine13 from RunSignUp. We felt we had developed a couple of cool pieces of technology that a broader community would be interested in – Load Testing and a ZipCode API. In the old days it would […]
We launched a new front page for our website that highlights the virtuous cycle of races – from Promotion to Registration to Race Day. Stay tuned for more fun new capabilities especially in the Promotion and Race Day areas this year!
With so many races to choose from, runners often select races that can offer something truly personal to add to the race day experience not only for themselves, but also for their supporting family and friends – like planning a vacation around the race weekend. Many races are now finding ways to offer a look […]
