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The power of any CRM (Customer Relationship Management) tool is good data that exists within a single platform. From the beginning, RunSignUp has been built with a CRM core, connecting race promotion, registration, fundraising, and RaceDay. We are busy expanding your Race CRM to increase flexibility and create more actions, but today the CRM empowers […]
EventBrite had a sparkling (pun intended!) IPO debut this week. They sold over $230M of stock and their fully diluted valuation now hovers around $3.4 Billion. Their S1 filing with the SEC provides a treasure trove of information that is very interesting to registration companies like RunSignUp. This will have implications that will impact the […]
Partners are organizations who manage multiple races. Over the next month or two we will be making a whole host of Partner Dashboard changes. You may have noticed a new skin to the dashboard was released yesterday. There are two much bigger changes coming. One is a new Race List view that we hope will […]
We first told you about our partnership with ROAD iD back in July. In August, the partnership was activated, allowing races to add a discounted ROAD iD as an add-on during registration, with incentives to the race for activating the add-on. As many of you know, ROAD iD’s purpose is to Save Lives, Provide Peace […]
Gobble Up Some Savings with RaceJoy Deliver a race with all the trimmings by offering RaceJoy’s live GPS tracking and cheer sending! We’re offering a 20% discount for races held on Thanksgiving Day or the Friday after. Gobble this up, folks, and offer an experience that would amaze any pilgrim. Your participants chose to do […]
We have added a way to easily customize Column Names/Headings as well as order on the Participant Report. For example, change this default view: to this: This first step in creating a custom report view is to Save the Report after you have selected the search criteria and fields you want: Once it is Saved, […]
There is a lot of excitement building for the RaceDay Timer Certification courses coming in January. This blog is about setting expectations for what to expect. Philadelphia – January 8, 2019 Dallas – January 15, 2019 San Francisco – January 22, 2019 Orlando – January 29, 2019 Certification means certification! This is a Pass / […]
RaceJoy is the leading mobile app for races for GPS tracking, social interaction, safety and monitoring because of the advanced technology that no one normally sees. One of the really difficult problems to solve is identifying where someone is on a course based on GPS data that is inherently a little inaccurate. This past week […]
We captured some of our favorite presentations from the RunSignUp Symposium on video and are gradually sharing them with all our customers and friends. You can check out all the presentations that have been uploaded here: https://resources.runsignup.com/symposiumpresentations/ Our latest video release is the Marketing 101 presentation by Matt Sinclair and Andrew Burke. They review creating […]
Up next in our series of Customer Highlights takes a look at an early adopter of RunSignUp: Championship Racing. You can view the full case study here, but here’s a quick overview of the challenges they were facing, and how RunSignUp helped them to find solutions: Challenge: Championship Racing had a simple challenge: they needed a […]
We do a US Registration Market Analysis every 6 months: September 2015 March, 2016 September, 2016 March, 2017 September, 2017 March, 2018 We try to improve on it with your feedback (so feel free to send suggestions or corrections to bob.bickel at runsignup.com). We do this as part of our own internal market evaluation processes […]
If you have a race that looks like it may be in the path of Hurricane Florence, you may have gotten an email from us today with some tips for communicating with and managing your participants in a questionable weather situation. But even if you’re not in Florence’s path – or likely to see any weather that […]
We are excited to welcome Melissa Mitchell to our team of dedicated Account Managers! Melissa brings endurance industry experience to our Richmond office after spending three years in a similar role at RaceIt. In the year since RaceIt closed, Melissa continued to work with technology in a customer-facing capacity; as a Customer Success Manager at […]
We have added a way to view the repeat participant counts in your participant reports. To view this information, you must first unhide the fields in the report options. You can do this by going to Participants>>View Participants. Select the Report Options drop-down menu and select Hidden Fields: Next, choose which options you would like […]
Roger Bradshaw created The Race Director, one of the two leading products (along with RunScore) used by timers to score races. It is used by about 30% of the timers in the US to score literally hundreds of races each weekend, and last year scored over 8,000,000 participants. But it was first released 29 year […]
We have released the capability to do Multi-Factor Authentication (MFA, or sometimes called 2-Step Verification) on RunSignUp. This is optional for all users (required for RunSignUp employees). MFA is currently gaining popularity as an additional layer of security. The basic idea is that in addition to your password, you use another device (typically your phone […]
We did two pretty major releases yesterday – CRM for Donations and Fundraising, and improved performance by about 10%. We also released a bunch of other things as well: Timer 24hr CSV option. USAT waiver on participant management page. Fix question default responses. Bib range search. Add DNQ option. Minor ROAD iD fixes. Store items […]
At the US Trail Running Conference in San Luis Obispo, California this last week the RaceJoy team got to connect with race directors and vendors in the trail running industry. We get a lot of great ideas for RaceJoy from this group and definitely see a growing trend towards trail running as runners seek more […]
We have begun to release CRM functionality for fundraising organizations. The RunSignUp CRM enables you to look across all of your races and build filters for Participants, Fundraisers and Donors quickly and easily. In the example above, this race has 23,076 total participants. We want to look for people who were participants from near Moorestown […]
We have released a number of performance improvements that make the RunSignUp site faster, especially for mobile users. The overall average page has dropped from about 2.5 seconds to 2.2 seconds, with sub-second response on modern computers and mobile phones with fast internet access. Every 6 months we take a look at how we can […]
