Bryan Jenkins returned to the screen with a (renamed) perennial favorite: a rapid-fire review of all the key settings and features that customers frequently overlook. With 75+ items, there’s something for everyone! Find something you want to learn more about? Check out the (many) resources below.
More Resources….
Managing Your Race
Single Sign On
On your Dashboard
Sign into any of our sites – RunSignup, GiveSignup, TriSignup, BikeSignup, etc., and stay logged in across all sites.
- Learn More:
- Blog: https://runsignup.blog/2021/09/10/single-sign-on-across-all-sites/
Use Search
On your dashboard
Use the search functions to quickly and easily find both participant data and items on your dashboard.
Customize Your Dashboard Menu
On your dashboard.
Take advantage of a simple menu to show only what you need – and expand or add menu items if you want to see more.
Renew Your Race
On your race dashboard, from your race list, or within your wizard.
Always renew your race to keep your year-over-year data consistent and save time!
Learn More
- Blog: https://runsignup.blog/2021/09/10/its-renewal-season/
- Renewing a Cancelled Race (an interactive walkthrough): https://www.youtube.com/watch?v=IjloMpLAqi0
Year-Over-Year Comparison
On your race dashboard.
Compare your progress this year to the previous year.
Custom Wording for “Race”
Race >> Race Websites >> Misc Settings
Change the default wording “race” to “meet”, “event”, or whatever works for you!
Hybrid Events
Race Wizard >> Step 1
For hybrid events, set your in-person events by event type (I.E., run or run/walk) and your virtual event as a virtual race or challenge. The virtual race or challenge must have the correct event type for virtual results to work.
Learn More
- Hybrid Event Hub: https://runsignup.com/hybrid
- Hybrid Event Seminar: https://www.youtube.com/watch?v=q6cuhn2CZ70
Registration
Key Sessions for Registration
Standard Questions
Race >> Registration>> Questions
Add standard questions to your event (these are questions that are saved to the profile from event to event, making it faster and easier for your participants to register).
Learn More
Giveaway Description
Race >> Giveaways/Add-Ons >> Giveaways
Add a description to your giveaway with clarifying details such as when or where they will get the giveaway (this is included in their confirmation email).
Learn More
- Blog: https://runsignup.blog/2020/05/15/giveaway-description/
- How to Setup Your Giveaway: https://help.runsignup.com/support/solutions/articles/17000063180-set-up-the-giveaway
Shipping Address
Race >> Registration >> Shipping
Verify the validity of participant’s shipping addresses when swag or other items will be shipped.
Learn More
- Blog – Shipping Address Validation: https://runsignup.blog/2016/11/29/shipping-address-validation/
- Blog – Geographic Shipping Charges: https://runsignup.blog/2020/10/26/geographic-shipping-charges-expand-virtual-race-opportunity/
- Webinar – Shipping Management Setup & Fulfillment: https://www.youtube.com/watch?v=_ay1CKLdqFw
Multiple Waivers
Race >> Registration >> Dates, Pricing, and Options
Add multiple waivers when your need an additional one for a sponsor or a national organization like US Masters Swimming.
Learn More
Flexible Gender Options
Race >> Registration >> Dates, Pricing, and Options
Provide flexible gender options for your participants both within traditional endurance evens and from virtual and non-competitive events.
Learn More
Participant Display
Race >> Dashboard >> Participant Display
Choose what (if any) participant information you want displayed.
Learn More
- How To Customize “Find a Participant Tab”: https://help.runsignup.com/support/solutions/articles/17000062834-customize-find-a-participant-tab
Event Highlight
Race >> Registration >> Event Display Options
Draw attention (and create excitement) with headlines, descriptions, and even images for events you want to promote.
Learn More
- How to Customize Event Display Options: https://help.runsignup.com/support/solutions/articles/17000063199-customize-event-display-options
Postpone or Cancel Responses
Race >> Postpone & Cancel Options >> Participant Decision Report
Follow-through with participant request for deferrals, refunds, etc., that were input via the postpone or cancel pop-up.
Learn More
- Blog – Postpone or Cancel Tool: https://runsignup.blog/2020/03/12/postponement-tool/
- Video Walkthrough – Postpone or Cancel Tool: https://youtu.be/noLTuSwYymQ
- Webinar – Participant Management for 2021: https://www.youtube.com/watch?v=eUYLj6_1rQA
Event Transfers
Participants >> Participant Management >> Event Transfers
Allow participants to transfer from one event to another – with or without an additional race transfer fee.
Learn More:
- Webinar – Participant Management for 2021: https://www.youtube.com/watch?v=eUYLj6_1rQA
- How to Allow Participants to Change Their Event: https://help.runsignup.com/support/solutions/articles/17000063185–allow-participants-to-change-their-event-selection
- How to Transfer a Participant’s Event: https://help.runsignup.com/support/solutions/articles/17000063225–transfer-a-participant-s-event
- For your Participants – How To Transfer to Another Event: https://help.runsignup.com/support/solutions/articles/17000062922-transfer-to-another-event
Fast Registration by Date
Race >> Registration >> Fast Registration
Speed race day (or race week) registration typically done on mobile devices to maximize successful registrations.
Learn More:
- How To Enable Fast Registration Settings: https://help.runsignup.com/support/solutions/articles/17000063195-fast-registration-settings
Update Credit Card in Profile
Profile >> Edit, Add, or Delete CC
Direct participants to update their credit card in their profile in advance of a sellout race opening or auto-charged fundraising minimums.
Learn More
- Blog – Edit Credit Card in Profile: https://runsignup.blog/2022/01/12/edit-credit-card-in-profile/
Vouchers
Financial >> Vouchers
Give participant vouchers to use as a credit when they sign up for a future event.
Learn More
- How To Add a Voucher: https://help.runsignup.com/support/solutions/articles/17000113597-add-a-voucher
- Video Walk-Through – Setting up Vouchers: https://www.youtube.com/watch?v=o4wtOPyKOfM
- Blog – Voucher Overview: https://runsignup.blog/2021/02/05/new-voucher-feature-helps-events-migrate-to-runsignup-givesignup/
Websites
Key Sessions for Race Websites
Domains & Subdomains
Race >> Race Website >> Domains
BYO domain or subdomain to further brand your event website.
Learn More
- Webinar (timestamp 10:24) – Setting up Domains: https://youtu.be/6J3nbmQYtis?t=624
- How-To – Setting Up Your Domain: https://help.runsignup.com/support/solutions/articles/17000088624-make-your-own-domain-point-to-your-race-website
- How To – Setting Up Your Subdomain: https://help.runsignup.com/support/solutions/articles/17000088625-make-your-own-domain-point-to-your-race-website-setting-up-a-subdomain
Hide and Organize Custom Content
Race >> Race Website >> Menu Order
Organize the content on your event website and select what you want to display.
Learn More:
- Webinar (timestamp 4:26) – Custom Sections: https://youtu.be/6J3nbmQYtis?t=266
- How-To – Custom Content Display: https://help.runsignup.com/support/solutions/articles/17000063196-customize-custom-content-display
- How-To – Edit Menu Order and Visibility: https://help.runsignup.com/support/solutions/articles/17000063197-edit-menu-order-and-visibility
Expand “More” Menu
Race >> Race Website >> Race Theme >> Race Template >> Design & Layout
Ensure that all your menu items always show, rather than defaulting to a “more” menu item.
Learn More
- How to – Race Theme: https://help.runsignup.com/support/solutions/articles/17000063194-customize-race-theme
Add an FAQ Tab
help.runsignup.com/support/solutions
Add an FAQ page to your website to answer questions before they are asked – and use our how-to library to direct your participants to many of the answers.
Learn More
- Blog – Pre-Answer Participant Questions: https://runsignup.blog/2021/08/30/pre-answer-participant-questions-with-a-race-faq/
- Webinar – Save Time with Better Participant Resources: https://www.youtube.com/watch?v=bJZKI25wKH8
Cover Page
Race > Race Website >> Cover Page
Add a professional cover page for a beautiful, data-driven homepage for your event site. Multiple cover page components were also covered.
Learn More
- Webinar – Cover Page: https://www.youtube.com/watch?v=XO74HyYdg1c
- How-To – Cover Page: https://help.runsignup.com/support/solutions/articles/17000090536-cover-pages
Cover Page Component:
- Blog – Custom Countdown Component: https://runsignup.blog/2020/04/23/custom-countdown-for-cover-pages/
- Blog – Donation Goal Component: https://runsignup.blog/2020/07/28/donation-goal-cover-page-component/
- Blog – Challenge Overall Goal Component: https://runsignup.blog/2020/05/29/overall-dynamic-challenge-goal/
Promotion
Key Sessions for Event Promotion:
- Event Marketing Essentials
- Referral and Swag Rewards
- Email Marketing
- Selecting the Right Group/Team Option for Your Event
Email Capture Pop-Up
Email >> Email Capture
Capture interested potential participants as they land on your site.
Learn More
- Blog – Email Capture Pop-Up for Races: https://runsignup.blog/2020/01/10/email-capture-pop-up-for-races/
Edit Email Source Code
Email Marketing >> Send Email
Bring any HTML email over to send via the free email marketing platform.
Learn More
- How to – Send Emails: https://help.runsignup.com/support/solutions/articles/17000062666-send-emails
Email Replacement Tags
Email Marketing >> Send Emails
Personalize your emails with key details about participants and your events.
Learn More
- Blog – Email Marketing Replacement Tags: https://runsignup.blog/2020/02/06/email-marketing-replacement-tags/
Schedule Emails to Targeted Groups
Email Marketing >> Send Email
Select current or previous participants, specific event participants, and/or custom lists to send your email to.
Learn More
- Webinar – Email Marketing: https://www.youtube.com/watch?v=fCrivRD0A_k&t=1009s
Registration Follow-Up Emails
Email Marketing >> Automate Emails >> Registration Follow-Ups
Automate emails with key reminders, including any referral rewards programs, fundraising, and/or team options.
Learn More
- How-To – Automated Emails: https://runsignup.blog/2016/03/01/automated-emails/
MailChimp Integration
Promotion >> MailChimp
Integrate your data with MailChimp.
Learn More:
- Blog – MailChimp Integration: https://runsignup.blog/2018/03/15/mailchimp-integration/
- Blog – MailChimp Export from Participant List: https://runsignup.blog/2018/04/02/mailchimp-export-from-participant-report/
- Blog – Passing Referral Codes to MailChimp: https://runsignup.blog/2018/05/04/passing-referral-codes-to-mailchimp/
- Blog: CRM Export to Spreadsheet and MailChimp: https://runsignup.blog/2018/10/03/crm-export-to-spreadsheet-and-mailchimp/
NEW: Next Generation Email Marketing
V2 Email Marketing with a new email builder and out of the box templates.
Learn More:
- Blog – Next-Generation Email Marketing for Registration: https://runsignup.blog/2022/01/24/next-generation-email-marketing-for-registration/
Social Sharing
Promotion >> Social Sharing
Customize your social sharing messages.
Learn More
- How-To Customize Social Sharing Messages: https://help.runsignup.com/support/solutions/articles/17000064211–customize-social-sharing-messages
Team Size Rewards
Participants >> Groups/Teams >> Pricing Setup
Grow your event through incentives for team joining.
Learn More
- How-To Set Up Race Group Pricing: https://help.runsignup.com/support/solutions/articles/17000064305–set-up-race-group-pricing
Referral Rewards
Promotion >> Referral Tracking >> Setup
Turn your participants into ambassadors and grow your events.
Learn More
- Webinar: Referral & Swag Rewards: https://www.youtube.com/watch?v=b_Ki1-SKme0
- How-To Setup Referral Tracking: https://help.runsignup.com/support/solutions/articles/17000064206–set-up-referral-tracking
- How-To Setup Referral Refunds: https://help.runsignup.com/support/solutions/articles/17000064207–set-up-referral-refunds
- How-To View/Manage Referral Codes: https://help.runsignup.com/support/solutions/articles/17000064208–view-manage-referral-code
Raise More
Key Sessions for Raising More:
Donate Checkbox at Checkout
Donations >> Charity Partners
Add a simple checkbox at checkout for one last chance to solicit more donations.
Learn More
- Blog – Quick Donation on Checkout Page: https://runsignup.blog/2015/12/28/quick-donation-on-checkout-page/
- Blog – Randomize “Add a Donation” Charity at Checkout: https://runsignup.blog/2019/03/20/randomize-add-a-donation-charity-at-checkout/
Fundraising Minimums
Fundraising >> Individual Fundraisers >> General Settings
Set a fundraising minimum for your peer-to-peer fundraising event.
Learn More
- Blog – Fundraising Minimums: https://runsignup.blog/2020/03/09/fundraising-minimums-2/
- How-To Setup a Fundraiser: https://help.runsignup.com/support/solutions/articles/17000063209–set-up-fundraising
Fundraiser Milestones & Badges
Fundraising >> Individual Fundraisers >> Fundraiser Rewards >> Milestones
Reward your fundraisers with milestones and badges.
Learn More
- Blog – Milestones and Badges for Registration: https://runsignup.blog/2021/11/18/milestones-and-badges-for-registration/
Donation Discounts
Donations >> Setup >> Donation Discounts
Provide discount for participants who discount a specified amount.
Learn More
- Blog – Donation Discount: https://runsignup.blog/2018/01/31/donation-discount/
- Blog – Donation Setup: https://runsignup.blog/2019/12/18/donations-setup/
RaceDay
Key Sessions for a Deep Dive into RaceDay
- RaceDay Registration Refresh
- RaceDay CheckIn with Volunteer CheckIn
- RaceDay Scoring Introduction
- RaceJoy Overview
Submit Virtual Results
RaceDay Tools >> Virtual/Challenge Results >> Configure Virtual Results
Allow participants to submit their own virtual results.
Learn More
- Webinar: Virtual Race Results: https://www.youtube.com/watch?v=SL9JSDpL8VM
- How To Setup Virtual Results: https://help.runsignup.com/support/solutions/articles/17000106591-runsignup-virtual-results-setup
- For participants – How To Submit and Manage Virtual Results: https://help.runsignup.com/support/solutions/articles/17000106591-runsignup-virtual-results-setup
Don’t Require a Time for Virtual Results
RaceDay Tools >> Virtual/Challenge Results >> Configure Virtual Results
Allow virtual participants to share a finish without a time.
No Login Required for Virtual Results
RaceDay Tools >> Virtual/Challenge Results >> Configure Virtual Results
Allow virtual participants to post their results without logging in.
Virtual Challenge: Live Maps
RaceDay Tools >> Virtual/Challenge Results >> Configure Virtual Results >> Goals
Create a live map for challenge participants to “follow”.
Learn More
- Blog – Live Map Tracking for Challenges: https://runsignup.blog/2020/05/19/live-map-tracking-for-challenges/
Corrals
RaceDay Tools >> Corrals >> Set Up Corrals
Use corrals to help socially distance participants.
Learn More
- How-To Enable Corrals: https://help.runsignup.com/support/solutions/articles/17000073677-enable-corrals
- Webinar – Race Corrals for Socially Distant Starts: https://www.youtube.com/watch?v=6WQQEAFhoaI
Digital Bibs – Team Name
RaceDay Tools >> Bibs >> Customize Digital Bibs
Add a team name to your digital bibs for a little extra personalization.
Learn More
- How To Setup Digital Bibs: https://help.runsignup.com/support/solutions/articles/17000102845-setting-up-digital-bibs
- For Participants – How To View Digital Bibs: https://help.runsignup.com/support/solutions/articles/17000102845-setting-up-digital-bibs
Build Bib Label
RaceDay Tools >> Bibs >> Build Bib Labels
Easily setup and print bib labels.
Learn More
- How-To Build Bib Labels: https://help.runsignup.com/support/solutions/articles/17000063228-build-bib-labels
On-Site Registration
RaceDay Tools >> On Site Registration
Make race day registration more efficient, with no lines and no paper.
Learn More
- Webinar – RaceDay Registration Refresh: https://www.youtube.com/watch?v=XNcgAZQ8hBI
- Blog – On Site Registration: https://runsignup.blog/2021/05/26/new-on-site-registration/
High Contrast Mode for On Site Registration
RaceDay Tools >> On Site Registration
Make race day registration more visible in bright sunlight.
Learn More
- Blog – High Contrast Mode for On Site Registration: https://runsignup.blog/2021/11/24/high-contrast-mode-for-on-site-registration/
Volunteer CheckIn In The CheckIn App
RaceDay CheckIn >> Mobile App
Seamlessly check in registrants and volunteers within the RaceDay CheckIn App
Learn More
- Webinar – Volunteer CheckIn in the RaceDay CheckIn App: https://www.youtube.com/watch?v=42gYC3J5IXE
- Blog – News Alert! RaceDay CheckIn for Volunteers: https://runsignup.blog/2021/11/19/volunteer-check-in-now-available/
Auto-Show Camera on Bib Assignment
RaceDay CheckIn >> Mobile App >> Auto Show Camera on Bib Assignment
Make dynamic bib assignment easier (and more foolproof) by auto-showing camera.
Customize Results
>> Results Page on Your Race Website
Customize your results page to show the fields that matter for your event.
Learn More
- Webinar: Customize Your Results Page: https://www.youtube.com/watch?v=HMUGqcs-ViQ
Finisher Certificates
RaceDay Tools >> Results >> Customize Finisher Certificates
Reward your in-person and virtual participants (instantly).
Learn More
- How To Create Finisher’s Certificates: https://help.runsignup.com/support/solutions/articles/17000064293–how-to-create-finisher-s-certificates
- For Participants – Finding Your Finisher Certificate: https://help.runsignup.com/support/solutions/articles/17000111638-finding-your-finisher-certificate-for-registrants-
RaceDay Photos Participant Uploads
Photos >> Setup
Extend RaceDay with participant uploads for photos.
Learn More
- Blog – Photos 2.0: https://runsignup.blog/2021/01/15/photos-2-0/
- For Participants – How To Upload Photos: https://help.runsignup.com/support/solutions/articles/17000108341-upload-your-own-photos
RaceJoy SOS Alerts
Add a safety mechanism to your events (especially for ultra races, remote events, or trail races with difficult courses).
Learn More
- Blog: SOS Feature in RaceJoy: https://runsignup.blog/2021/10/27/sos-alerts-now-available-in-racejoy/
