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We have released the third phase of our project to provide our organizers with the ability to offer more flexible Gender Options. This ongoing project will make it easier for events to provide more inclusive registration options without disrupting any of your historical event data. We have seen an increase in events that want flexible […]
We have added CRM for Clubs. Now RunSignup and GiveSignup customers can do rich CRM reports across their Race Participants, Donors, Fundraisers, Nonprofit Ticket Holders and Club Members with simple filters. There are several simple filters for Club members: Combined with the other CRM filters, this can allow clubs to understand which members run which […]
We have added the ability to quickly crop an image when uploading your Club Membership header. Simply click the image uploader to pick an image: When you pick the image, it will automatically load into this convenient cropping tool that allows you to zoom and move the image so it matches the proper size: Just […]
Troy Rebert, timer for the Knoxville Track club, helps coordinate the timing for club races as well as external races throughout the community. The club currently has over 2,000 members. Knoxville Track Club switched to RunSignup’s platform in 2014 after looking for automated result notifications. Here are a few key takeaways from Troy’s interview. If […]
We have added the ability to customize which fields are required for volunteer and club registration. Before these settings were set at the race level and they could not be customized for volunteers or clubs only. Here are the steps to customize the fields for your volunteer registration: Go to Volunteers>>Setup Scroll to the bottom […]
In March RunSignUp announced Strava as our first National Sponsor. The partnership is designed to open up a revenue stream for local races while linking them to technology that can actually help grow their events. On PT May 30th (2pm ET/11am), Strava will host a partner webinar highlighting: What are Clubs on Strava, and how […]
As part of our partnership with Strava, we have added an integration with Strava Clubs. This means that your race can create a Strava Club, and then designate that club in RunSignUp. Once the connection is made, then existing Strava members will be redirected to your Strava Club page when they click on one of […]
We have (finally!) made an often repeated request to enable clubs to use specific member numbers that do not change each year. We have given a ton of options, as there seem to be a lot of different ways each club wants to administer their member numbers. Combined with some report restructuring and the new […]
Hi All, We’ve done some more spring cleaning, and applied our new dashboard style to the Club Dashboard: Everything is where you would usually find it, just with a fresh, modern style update. We’re going to be making some small updates to this new dashboard style over the next few weeks. Over the next few […]
We have added an option to turn off the option for club membership start date. Before this option, there was always a start date option displayed when people joined a club: With the new option, there is no option. It defaults to either today if a new member, or the day after their current membership […]
We have added an Advanced Option under Club Membership Discount Pricing that requires membership in a club for specific Events. This can be very useful for Clubs with their own race series who might have a specific Event like a Club 10K that is separate from the Open 5K. It can be a tool for […]
We have fixed a bug where the Primary Member in Family Memberships was being assigned to a different family member upon renewal. These should be reset now.
We have added Age Range as an option for Memberships. This makes it easier for Clubs to have a Youth Membership or a Senior Membership. It is set on the 4th step of the Club Wizard when defining Club Memberships:
We have added if someone wants to be anonymous to the Donation Report for Clubs.
We have updated the Expiring Membership Report to exclude deleted memberships.
When clubs move over to RunSignUp, they can import their members, including multi-person or family memberships. When new members are imported into RunSignUp, they need to “Claim” their account – so that it is matched up with a real userID in the system. Imported multi-person memberships now get set up as sub-accounts of the primary […]
We previously had the same email notification go to the club member and copied to the club officers (if they wanted) whether a member joined for the first time or renewed. We have added a new Notification for Renewals. You can customize this in the Club Dashboard – just search Notifications.
We have added the ability to quickly sort on any column in the Club Membership Report Just click on the little Arrows in the Title bar:
We’ve added the Contact Us form that we have for race websites to reduce spam. Rather than an email address for the club showing, there is now a contact for, which will be forwarded to the club’s email address: Clicking the Questions? button will display this: Note we have seen some aggressive shirt and other […]
When you turn on Club Membership Discounts, and a participant qualifies, they will no longer be eligible for other Member Discounts. This is a further feature added to the previous feature of limiting club membership and age based pricing discounts.
We have added the capability to do internal questions to Running Clubs (it first came out for Races and Volunteers). This is useful for two use cases: If a question is being asked to club members, but you no longer want to ask the question. By setting it to “Internal”, members will not have to see […]
We have a series Customer Case Studies, in which we take your stories and share your challenges and successes as a learning tool for other RunSignUp users. This Case Study focuses on a commitment to Race Day technology. View the PDF Version of the Case Study Erie Runners Club, RunSignUp, and Race Day The Erie Runners […]
We have added a “Nearby Races” page to Club Websites. This makes it easy for club members to find and post local races, and can become a draw for local runners to your Club Website. Here is an example of what it look like. Note the new page on the bottom of the Menu: By […]
We (finally) have free emails for Clubs! This works the same way that Email for Races works. You can view the How To Video here. We ask that you use the email responsibly for things like communicating with Club members and promoting races where you take registration on RunSignUp. The emails do cost us money, […]
We have added the option to place any RunSignUp Widget into a Race Page of your RunSignUp website. This can be convenient for lots of purposes – like highlighting some other races on your website, or putting a calendar of races on a Club website. To set this up, just go to a page you […]
We have released the same website capabilities for Clubs that we recently released for Races. All of the existing Clubs were automatically updated. The new design brings a number of benefits: Facebook Header Look. We evaluated a number of options and settled on a familiar look – the Facebook header style with a nice cover photo […]
In their latest edition of Keeping Pace, the RRCA newsletter, Road Runners Club of America encouraged their clubs to rally behind the BOSTON film. We’ve already outlined some of the reasons why you should help fund BOSTON, but what’s in it for the club? The first 100 Clubs (or individuals) who raise $2,500 earn a one time […]
We have a series Customer Case Studies, in which we take your stories and share your challenges and successes as a learning tool for other RunSignUp users. This Ventura Marathon Case Study focuses on Self-Service Participant Management, Sponsors, and Club Discounts & Cross Promotion. View the PDF Version of the Birmingham Track Club Case Study Birmingham Track Club […]
To simplify Club Membership renewal, we have added a new “Renew” tab. This new tab enables members to search for themselves and then renew their membership. This is especially convenient for new clubs where members have been imported and the new members can claim their membership. Here is an example:
One of the popular features for race and running clubs is the ability to offer a discount to running club members for a race. This is great for races looking to attract local running clubs. Also great for clubs who put on races and want to give their own members a break (or entice others […]
The big advantage of RunsignUp Clubs is having a single database that holds all changes and all information. All Club Officers can see the current information, and more importantly, club members all can see it as well. If a club member updates their personal information because they moved or changed emails, that is known to […]
We are seeing more and more Running Clubs making the move to RunSignUp Clubs. We noticed an article in The New York Times this morning about how The Cloud is impacting organizations. It can be easily applied to Running Clubs: Ed Lazowska, who holds a chair in computer science and engineering at the University of […]
We have had the capability to automatically send up to 5 emails when a club member’s membership is expiring (for example 60, 30, 7 and the day of expiration). We have just added the capability for a Club Officer to also receive an email when memberships really do expire without being renewed. You can set […]
Many running clubs also put on their own races. They often give discounts to members to encourage participation. Runners who are not current members of the club are now able to sign up for the club and join the race (and get the race discount!) all in one transaction. Race Directors set up a discount […]
We have added the capability to specify club memberships based on a number of days, in addition to months, yearly and a specific date range. This is useful for clubs and running stores who have training programs that last for 10 weeks, for example (actually that was the use case of the running store that […]
We are starting a new series of Customer Case Studies, in which we take your stories and share your challenges and successes as a learning tool for other RunSignUp users. At the RRCA Convention, we found our first willing case study, the Maine Track Club. This Case Study focuses on the initial transition of a […]
We now give Clubs the same capability we have had with Races to set your own custom URL. So now you can have https://runsignup.com/OurClub. You can set up to 5 different extensions on your Club Dashboard.
If a husband and wife both set up accounts on RunSignUp, how do they both join a Club as a Family Membership? Now it is easy to share your account with others. In this example, the husband can log into RunSignUp and “Share Account” from their Profile Page. Then the wife will be able to […]
This is for advanced users who want to integrate an existing (or new) application with our Club API. The main purpose is for an application to sync data associated with members of a club with the external application. We are currently working with a club who uses a training application that needs to sync with […]
We have added some more options to the Information Sharing tab for Running Clubs. Clubs can now chose to have: No list of members List of Members by name (the first screen shot below) Search box to find members by entering a name (the second screen shot below) We find having a public listing is […]
(Geek alert!) We have just released an extension to our Open API to include Club Membership access. This gives other software providers as well as advanced customers access to Club Membership information from their application. For example, another registration provider could now offer a similar capability to our discount to club members. While some might […]
We have added the capability for a club member to manage their membership better. Now you can: Renew Membership Add Members to a Family type of membership that allows multiple members Remove Members from a Family type of membership Cancel a Membership (no refunds) Cancel and then Change to a New Membership level. This is […]
As we continue to get large clubs importing existing memberships into RunSignup, we learn more and develop a few tools. One of the powerful things RunSignUp offers is the idea of a single Membership covering multiple people. Very useful for Mom to sign up herself, her husband and two kids in a single registration. When […]
We provide several ways to help Running Clubs get renewals. 1. Automated Email Notifications. You can set up to 5 emails to be sent to each individual that has an expiring membership. You can modify the email that is sent out to have your own custom message in addition to the standard info and links […]
When visiting with the Pikes Peak Running Club a couple of weeks ago, they showed us some reports they had from their old system they had developed themselves. The reports were such a good idea, we added them for every running club. Just go to Members and then click on the Green Actions drop down […]
As a follow on to the post on Importing Club Members, we wanted to give some tips and tricks we have learned as more and more clubs are moving to RunSignUp. Small Chunks – Import small chunks – maybe 100 at a time. There are several reasons. First, we display all the imported data before you […]
We’ve added a nice feature to make it super-easy for Club Directors to send Claim information to club members they have imported. This is important since it let’s a club member manage their own membership and renew it – thus reducing duplicate membership records. Just click on the little “Send Claim Instructions” under the person’s […]
We have a lot of Running Clubs moving to RunSignUp. A common challenge of the transition is matching a person on an Excel spreadsheet to a real user logging in. We offer a “Claim Account” capability. This allows a member that was uploaded with an email address a method of claiming their account. One […]
We are really excited about this new capability that helps bring races and running clubs together! A simple way for a race director to give discounts to running club members! This can be used in lots of ways: Races attract more running club members Races encourage runners to join a running club Running Clubs attract […]
We have overhauled the Member Import in this new version of Clubs. It makes the import process much easier, and introduces the idea of merging people into Family Memberships. We provide a couple of ways to do the merging into Family Memberships – at the time of Import by clicking a little box to say […]
