Amazon Aurora Database Upgrade

We did a major database upgrade to Amazon Aurora MySQL this morning (with zero downtime!). This upgrade increases performance, improves scalability, improves reliability, availability and positions RunSignUp for continued growth and change. We were one of the Beta test sites for Aurora, and were very impressed with the performance and other gains from this amazing […]

Site Upgrade Monday Morning

UPDATE: This is now complete. We had Zero transaction loss. We had registrations completing during the process successfully. We think that 3 users had to wait up to a minute for their registration to complete (the running guy at the end of registration). We are doing a major database infrastructure upgrade on Monday morning, Feb. […]

Race to Robie Creek Case Study

We have a series Customer Case Studies, in which we take your stories and share your challenges and successes as a learning tool for other RunSignUp users.  This Race to Robie Creek Case Study focuses on a smooth sellout process.  View the PDF Version of the Race to Robie Creek Case Study The Race to Robie Creek and […]

1-Click Registration

We are excited to bring out the final step of our Fast Registration Program: 1-Click Registration! As the name implies, 1-Click allows a previous RunSignUp participant to register for a race in 1 click. The participant must be logged into RunSignUp (which is easy since we leave users logged in by default), and have stored their Credit […]

Call for Topics!

We’re gearing up towards our 3rd Annual RunSignUp Race Director/Timer Symposium, and we want to know what you want to learn about! The Symposium will be held July 18th-20th in Philadelphia, PA. Customer presentations will be on July 19th. The Symposium will be dual-track: RunSignUp employees will provide sessions with technology demos and more in-depth software […]

Facebook Conversion $Value

If your race is using Facebook Ads (and you probably should be!), then you want to make sure you have Ad Tracking turned on in RunSignUp. We have just done an upgrade based on Facebook’s new capability to handle dynamic conversion values. This means RunSignUp can pass the exact amount of the checkout to Facebook. […]

Call for Speakers!

We’re gearing up towards our 3rd Annual RunSignUp Race Director/Timer Symposium, and we’re looking for customers with experience to share! The details: The Symposium will be held July 18th-20th in Philadelphia, PA. Customer presentations will be on July 19th. Speakers should have experience and knowledge with RunSignUp and the broader running industry; however, your presentation does […]

Summer Intern – Developer

We are looking to hire a summer intern software developer to help RunSignUp continue to provide great web services and mobile apps and cutting edge technology to the running community. This is a great opportunity to understand what a real development environment is like, do some good development, work with some very bright people, as well […]

SpectraShield Offers Free Tracking and Cheers at 26.2 with Donna!

Finishing Breast Cancer and Connecting Family and Friends. RaceJoy’s live tracking and cheer experience was provided to all 26.2 with Donna race participants and their supporting families and friends courtesy of SpectraShield. An early adopter of the RaceJoy technology, the 26.2 with Donna helped fuel RaceJoy’s launch and continued growth to close to 200,000 downloads […]

Sellout Race: Sample Communication with your Runners

When you are opening registration for a fast sellout race, we strongly encourage thorough communication with your potential runners to ensure a smooth registration process for them. This is a sample of an email communication you may want to send out (the specific parameters will vary depending on your event): Hi runners, It’s almost Go […]

Sellout Race Options and Best Practices

One of the biggest concerns of a fast-selling or sellout race is making the user experience fair and seamless.  We gathered a few Best Practices geared towards those events. The first thing your race needs to do is decide your overall structure. A couple of options: First-come, first-serve: This simple, straight-forward option is exactly what […]

Reserved Entries Upgrade

We have made a major upgrade to Reserved Entries. These are useful for many use cases: Invite specific participants to register for your race even after it is closed or full. Set a special price for a certain person – for example an elite athlete. An alternative to the Loyalty Program to invite past participants […]

Space Coast Marathon Loyalty Program

The Space Coast Marathon had a successful phased registration opening over the past several days.  They made use of the Loyalty Program as well as adding a Password to registration. The Loyalty Program is available under the Registration Menu on the Race Dashboard and allows you to open up registration to priority registrants before the general […]

Bluegrass Runners Case Study

We have a series Customer Case Studies, in which we take your stories and share your challenges and successes as a learning tool for other RunSignUp users.  This Bluegrass Runners Case Study focuses on automated club management tools and membership discounts.  View the PDF Version of the Bluegrass Runners Case Study Bluegrass Runners and RunSignUp The Bluegrass Runners moved […]

The Importance of Ambassador Programs & Referrals – Guest Blog

Guest Blog by Big Run Media While no race is the same, we’ve found that most race directors struggle with the same challenge: how to get participants to their event. With increased competition and continually changing media outlets, it can be difficult to stand-out. A good course, medal, and a t-shirt aren’t gonna cut it. […]

Internal Race and Volunteer Questions

We have added an option to make questions “internal” only. This means that participants never see the question. This is useful for three use cases: If a question is being asked to participants, but you no longer want to ask the question. By setting it to “Internal”, participants will not have to see it, but […]

RunSignUp Fast Registration

RunSignUp now offers the fastest registration options for races with a collection of services that speed registration: Repeat RunSignUp Users have: Stay Logged-in Saved Contact information Saved Credit Card Saved Giveaway Saved Emergency Contact & Number Saved TXT Messaging Contact Fast Page Loads Mobile-sensing data entry minimizing Mobile-sensitive keyboards for fast data entry Reducing Data […]

Fast Registration – Reducing Data Entry

We are announcing the final step of our efforts to provide Fast Registration to the Endurance market. This gives Race Directors the ability to eliminate steps in the registration process during certain situations: Mobile Registration (make it easy for mobile users to register) Expo Registration Date Range (day of race for example) Specific URL (you […]

RaceJoy Offers Innovative and Prominent Ways to Showcase Sponsors

Customized Recognition for Free Runner Tracking & Cheers February 4, 2016 – Moorestown, NJ – RaceJoy, the leading real-time race participant tracking solution for running and triathlon race events, offers new and innovative ways to recognize and promote race sponsors. Race sponsors of RaceJoy’s buyout option receive prominent recognition for providing free tracking and cheers […]

Referral Rewards Deliver Large ROI

The next time you hear that viral word of mouth marketing does not pay off for a race, show them this page (or you hear silly people say a registration vendor can’t have an impact on race registration). We have had a couple of large race series turn on Referral Rewards. They are both doing […]

Changing Events and Add-Ons for Imported Participants

We have a number of races who have moved to RunSignUp from another vendor while registration is open. This typically means they import those registrations into RunSignUp and use the RunSignUp Participant Management capabilities so participants can do self-management. In Add-On and Event management, you can now turn on the ability for participants to get […]

RunSignUp For A Next Generation Race Series

We use “Next Generation Series” to define the undefinable – mud runs, obstacle course races, color runs, glow runs, night runs, etc. – all types of typically themed, multi-city events that have a mixture of emphasis on either challenge or fun activities. We put together a powerpoint to detail how RunSignUp can address the very […]

Harrisburg YMCA Race Series Case Study

We have a series Customer Case Studies, in which we take your stories and share your challenges and successes as a learning tool for other RunSignUp users.  This Harrisburg YMCA Race Series Case Study focuses on reaching a broad cross-section of a community, coordinating with a Timer, and encouraging participation through Groups & Teams.  View the PDF […]

Fast Registration – TXT and Email Notifications

In our pursuit of having the fastest registration platform, we now give users the ability to save their preferred TXT and EMail notifications in their profile. This means when the next race wants the same information, it automatically populates. These are saved automatically when a participant signs up for them either in the Results notifications, […]

Fast Registration – Saving Giveaway Preferences

As part of our project to make registration as fast as possible, we have introduced a way to save Giveaway Preferences. The idea is save a participants preference for Giveaway Shirt Size and auto-fill that when they sign up for their next race. We have a standard set of sizes that we save in each […]

More Partner Level Comparison Reports

We have added a new report that allows you to easily show year over year comparisons for a particular race (or city if you hold a race series). It also includes number of repeat participants in each year. Here is a sample: You can reach this report by clicking on your Partner Dashboard menu item, […]