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We did a major database upgrade to Amazon Aurora MySQL this morning (with zero downtime!). This upgrade increases performance, improves scalability, improves reliability, availability and positions RunSignUp for continued growth and change. We were one of the Beta test sites for Aurora, and were very impressed with the performance and other gains from this amazing […]
UPDATE: This is now complete. We had Zero transaction loss. We had registrations completing during the process successfully. We think that 3 users had to wait up to a minute for their registration to complete (the running guy at the end of registration). We are doing a major database infrastructure upgrade on Monday morning, Feb. […]
We have a series Customer Case Studies, in which we take your stories and share your challenges and successes as a learning tool for other RunSignUp users. This Race to Robie Creek Case Study focuses on a smooth sellout process. View the PDF Version of the Race to Robie Creek Case Study The Race to Robie Creek and […]
We are excited to bring out the final step of our Fast Registration Program: 1-Click Registration! As the name implies, 1-Click allows a previous RunSignUp participant to register for a race in 1 click. The participant must be logged into RunSignUp (which is easy since we leave users logged in by default), and have stored their Credit […]
We’re gearing up towards our 3rd Annual RunSignUp Race Director/Timer Symposium, and we want to know what you want to learn about! The Symposium will be held July 18th-20th in Philadelphia, PA. Customer presentations will be on July 19th. The Symposium will be dual-track: RunSignUp employees will provide sessions with technology demos and more in-depth software […]
We have made it simple to see how many participants are in each of your lists, and download your lists into a spreadsheet. Here is a sample screenshot of the new EMail List page:
If your race is using Facebook Ads (and you probably should be!), then you want to make sure you have Ad Tracking turned on in RunSignUp. We have just done an upgrade based on Facebook’s new capability to handle dynamic conversion values. This means RunSignUp can pass the exact amount of the checkout to Facebook. […]
We’re gearing up towards our 3rd Annual RunSignUp Race Director/Timer Symposium, and we’re looking for customers with experience to share! The details: The Symposium will be held July 18th-20th in Philadelphia, PA. Customer presentations will be on July 19th. Speakers should have experience and knowledge with RunSignUp and the broader running industry; however, your presentation does […]
We are looking to hire a summer intern software developer to help RunSignUp continue to provide great web services and mobile apps and cutting edge technology to the running community. This is a great opportunity to understand what a real development environment is like, do some good development, work with some very bright people, as well […]
We are busy doing a refresh on all of our How To pages and videos. These are really useful for putting on your own race website as well – so feel free to reuse them! They can really save time for you, and make a much more pleasant experience for your participants. You can see […]
We have added a “Nearby Races” page to Club Websites. This makes it easy for club members to find and post local races, and can become a draw for local runners to your Club Website. Here is an example of what it look like. Note the new page on the bottom of the Menu: By […]
Finishing Breast Cancer and Connecting Family and Friends. RaceJoy’s live tracking and cheer experience was provided to all 26.2 with Donna race participants and their supporting families and friends courtesy of SpectraShield. An early adopter of the RaceJoy technology, the 26.2 with Donna helped fuel RaceJoy’s launch and continued growth to close to 200,000 downloads […]
When you are opening registration for a fast sellout race, we strongly encourage thorough communication with your potential runners to ensure a smooth registration process for them. This is a sample of an email communication you may want to send out (the specific parameters will vary depending on your event): Hi runners, It’s almost Go […]
One of the biggest concerns of a fast-selling or sellout race is making the user experience fair and seamless. We gathered a few Best Practices geared towards those events. The first thing your race needs to do is decide your overall structure. A couple of options: First-come, first-serve: This simple, straight-forward option is exactly what […]
We’ve just had our first ping from a large race who got a notice from BMI saying there was a need to have a license for playing music at their event. Some DJ’s or bands may handle this licensing directly, but we thought we would provide some information and links for races who need to […]
We have made a major upgrade to Reserved Entries. These are useful for many use cases: Invite specific participants to register for your race even after it is closed or full. Set a special price for a certain person – for example an elite athlete. An alternative to the Loyalty Program to invite past participants […]
The Race to Robie Creek in Idaho has an interesting twist on handling their sell-out race – a low cost drawing. The race cap of 2,100 participants was filled in the first 10 minutes. For those who do not get into this unique, mountainous Half Marathon, there is a $5.00 drawing they leave open for 5 […]
The Space Coast Marathon had a successful phased registration opening over the past several days. They made use of the Loyalty Program as well as adding a Password to registration. The Loyalty Program is available under the Registration Menu on the Race Dashboard and allows you to open up registration to priority registrants before the general […]
The 39 year-old Race to Robie Creek sold out today in just 12 minutes. It’s awesome to read through their facebook posts and see so many runners happy with the process! The race deserves some credit for that: they informed their runners about the registration process (and having a RunSignUp account setup) ahead of time to ensure […]
We have a series Customer Case Studies, in which we take your stories and share your challenges and successes as a learning tool for other RunSignUp users. This Bluegrass Runners Case Study focuses on automated club management tools and membership discounts. View the PDF Version of the Bluegrass Runners Case Study Bluegrass Runners and RunSignUp The Bluegrass Runners moved […]
Guest Blog by Big Run Media While no race is the same, we’ve found that most race directors struggle with the same challenge: how to get participants to their event. With increased competition and continually changing media outlets, it can be difficult to stand-out. A good course, medal, and a t-shirt aren’t gonna cut it. […]
RunSignUp’s Referrals 2.0, released in late January, has been impressing races with strong early ROI results. The program allows for an automated refund of a set amount for Referrers who successfully refer a pre-determined number of registrants (as set by the Race Director). Additionally, strong social sharing tools encourage more referrals – among other things, […]
We have updated the Waitlist Management page to make it easier to see what is happening in real time for your waitlist. The layout is nicer with better and clearer information. The big new feature is the ability to easily edit a particular person on the wait list. By clicking the Edit button, you get […]
You can now include and exclude specific Timer races in addition to races in our Race Calendar Widget. This makes it easier for a timer to have a calendar of all the races they time. We have also added an option to include only specific races. Here is the new setup:
We have added an option to make questions “internal” only. This means that participants never see the question. This is useful for three use cases: If a question is being asked to participants, but you no longer want to ask the question. By setting it to “Internal”, participants will not have to see it, but […]
RunSignUp now offers the fastest registration options for races with a collection of services that speed registration: Repeat RunSignUp Users have: Stay Logged-in Saved Contact information Saved Credit Card Saved Giveaway Saved Emergency Contact & Number Saved TXT Messaging Contact Fast Page Loads Mobile-sensing data entry minimizing Mobile-sensitive keyboards for fast data entry Reducing Data […]
We are announcing the final step of our efforts to provide Fast Registration to the Endurance market. This gives Race Directors the ability to eliminate steps in the registration process during certain situations: Mobile Registration (make it easy for mobile users to register) Expo Registration Date Range (day of race for example) Specific URL (you […]
We have added split times to the Results Kiosks app. This means timers who are uploading splits for longer or lap races will be able to show participants their splits along the way. You can see how to set up timing points in The Race Director here. The results will show up in the regular […]
Customized Recognition for Free Runner Tracking & Cheers February 4, 2016 – Moorestown, NJ – RaceJoy, the leading real-time race participant tracking solution for running and triathlon race events, offers new and innovative ways to recognize and promote race sponsors. Race sponsors of RaceJoy’s buyout option receive prominent recognition for providing free tracking and cheers […]
When your participants share their registration on Facebook, you can ensure the image that is shown looks perfect. To do this, go into the Promotion -> Social Sharing page on your race dashboard. You can upload a large image (it needs to be 1200 X 630 pixels to conform to Facebook’s requirements) and/or a small […]
In an effort to make registration as fast as possible, we have added the ability for users to stay logged in. We are using the same approach as Facebook to keep participants and race directors stay logged in. So whenever they bring up RunSignUp, they will be ready to go! Note that mobile browsers do […]
The next time you hear that viral word of mouth marketing does not pay off for a race, show them this page (or you hear silly people say a registration vendor can’t have an impact on race registration). We have had a couple of large race series turn on Referral Rewards. They are both doing […]
We have a number of races who have moved to RunSignUp from another vendor while registration is open. This typically means they import those registrations into RunSignUp and use the RunSignUp Participant Management capabilities so participants can do self-management. In Add-On and Event management, you can now turn on the ability for participants to get […]
We use “Next Generation Series” to define the undefinable – mud runs, obstacle course races, color runs, glow runs, night runs, etc. – all types of typically themed, multi-city events that have a mixture of emphasis on either challenge or fun activities. We put together a powerpoint to detail how RunSignUp can address the very […]
We have a series Customer Case Studies, in which we take your stories and share your challenges and successes as a learning tool for other RunSignUp users. This Harrisburg YMCA Race Series Case Study focuses on reaching a broad cross-section of a community, coordinating with a Timer, and encouraging participation through Groups & Teams. View the PDF […]
Here is documentation on how to do a RunScore – RunSignup integration. RunSignUp-RunScore Results Guide
In our pursuit of having the fastest registration platform, we now give users the ability to save their preferred TXT and EMail notifications in their profile. This means when the next race wants the same information, it automatically populates. These are saved automatically when a participant signs up for them either in the Results notifications, […]
As part of our project to make registration as fast as possible, we have introduced a way to save Giveaway Preferences. The idea is save a participants preference for Giveaway Shirt Size and auto-fill that when they sign up for their next race. We have a standard set of sizes that we save in each […]
It was not clear before when a refund was being issued what it might be for, or if the runner was still in the race. We have updated the Refund page for Race Directors so you can send your own message to the participant when you issue a refund quickly and easily: We include a […]
We have added a new report that allows you to easily show year over year comparisons for a particular race (or city if you hold a race series). It also includes number of repeat participants in each year. Here is a sample: You can reach this report by clicking on your Partner Dashboard menu item, […]
