RaceJoy Sponsor Video Now Available

Sponsor Recognition Opportunities in RaceJoy Race organizers can easily share all the value sponsors receive when they sponsor RaceJoy’s tracking and cheer sending with RaceJoy’s new sponsor video. Many events have sponsors wanting more value for their dollars or events may want to offer RaceJoy’s live tracking and cheer sending, but may not have the […]

RunSignUp February Newsletter

February’s Top News RunSignUp Releases Second Annual RaceTrends Report: We have released our 2018 RaceTrends Report covering significant trends in race growth, race promotion, registration, fundraising, and RaceDay technology with raw data and actionable takeaways. A few key insights: Twenty-six percent of participants of 10K’s were repeat participants to that event, whereas marathons, triathlons, and ultramarathons retained 13%, 8%, […]

Lots of Little Things

We did a couple of pretty significant releases yesterday – EMail Templates and CRM View. Perhaps more important for our customers is to know just how many changes we have made in the past two days (38 total changes in 24 releases of our software). Here is a list: Donation Fundraiser Template Fix Fix DatabaseException […]

RunSignUp CRM – the race director’s secret weapon

We have been updating our CRM over the past few months; giving it a fresh new design and enhanced features. Utilizing this information will allow you to provide a better experience for your attendees, giving you a distinct advantage over your competition. At RunSignUp we know how important it is to build meaningful relationships and […]

Email Marketing Templates V 2.0

We have released a major update to RunSignUp’s email marketing templates. The highlights of this release include: Multiple templates Auto-update of race emails within 5 minutes of race changes Partner & Club email templates Partner templates available at the race levels Easy toggle between templates and themes when building emails Multiple Templates Previously, races would […]

RaceTrends: Are Races Declining?

  Today, we’re taking a look at one of our most controversial findings from our 2017 RaceTrends Report: are races growing? Data Definitions To make sense of our findings, you’ll want to keep in mind a few parameters: We can only evaluate the growth of races on the RunSignUp platform, not all races nationally. This report […]

RaceTrends: Why Mobile Matters

Over the course of the next few months, we’re going to pull some of the most significant findings from our 2018 RaceTrends Report and break down how the numbers impact your events. First up: Mobile Adoption! Mobile Adoption It’s no secret that people are increasingly accessing race websites on mobile phones, and that trend continues: […]

Bring Back My Fundraising Team

We have made it simple for fundraisers to “bring back their team” – sending them invites once your team fundraising page is complete. Set this up in your Fundraising Settings (Dashboard—>Donation—>Setup) and click on “Enable Bring Back my Team”) Once this feature is enabled (just by checking that box), a captain can bring back their […]

Technology Webinar: RunSignUp and eventbaxx, specialist in digital goodie bags

Our first webinar of 2018 is coming up next week, in collaboration with technology partner eventbaxx. Date: Wednesday, February 28, 2018 Time: 12:00pm ET (11:00am PT) Join us for a webinar with one of our new technology partners, eventbaxx. Highlights include: Importance and advantages of digitizing race events Live demonstration of the solution eventbaxx and […]

Redesigned Footers for New Race Website Template

If you haven’t switched your race to the new website template, this is yet another nudge in that direction. We have improved the footer area for the new race website to include all of the links to pages at the bottom of each page, as well as a simple “Contact This Race” link. If you […]

New Calculation on Participant Changes

In the past when a participant moved from one event to another, and also changed their Add-Ons, we treated everything as a single transaction. This could result in someone moving to a more expensive event, but returning an add-on item and not owing anything. We have now changed that to keep the Add-Ons separate from […]

Registration Open for Fifth Annual RunSignUp Race Director/Timer Symposium

Moorestown, NJ – Registration is now open for the Fifth Annual RunSignUp Race Director/Timer Symposium to be held in Philadelphia July 16th-18th. The 2017 Symposium brought together 200+ race directors, timers, and industry professionals from 35 states (and Bermuda); the 2018 event will build on that tradition with an emphasis on industry collaboration and education. […]

Conditional Refunds

We have released a new participant management feature that will allow participants to receive a refund when someone else takes their place. This is particularly useful for sell out races with a waitlist. A good example is a race may be sold out, but there are 1,000 people on the waitlist eager to get in. […]

Designed for Growth

RunSignUp has become the largest endurance registration company in the US with over 15,000 races using us to register over 4.2 Million participants. Our growth continues to build as more races use us, and our technology platform grows to help races across their race lifecycle from Promotion to Registration to Fundraising to Race Day, all […]

Preventing Changes in Participant Management

One of the great features of RunSignUp is the ability to let participants make their own changes. However, some races want to prevent editing of certain fields – in particular people changing their names to do improper bib transfers. We now have the ability to set which fields are editable in a registration: This option […]

The Next Shoe to Drop in Registration – Folding Races

One of the big rumor topics at Running USA is this article speculating that a race registration company is “under heavy fire for delinquent payments and misrepresentations of balances owed to race organizations” We have talked about it in our “Is Your Registration Company Safe?” blog. This comes on the heels of RaceIt closing in […]

RunSignUp Releases Second Annual RaceTrends Report

Moorestown, NJ – RunSignUp released their Second Annual RaceTrends Report, coinciding with the kickoff of the Running USA Industry Conference kicking off on Sunday. The report was built by mining the RunSignUp registration data over a three period to generate transparent statistics, identify trends in the industry, and provide recommendations to keep endurance events competitive […]

SLLLOOOWWW Site for 6 Minutes

Sorry! We ran a database migration (something we do often to upgrade the database to add tables or data fields) that really hit the servers hard for about 6 minutes from about 2:12PM until 2:18PM Eastern today. We apologize for the slow down – average response time rose to 5-10 seconds. The good news is […]

Help Wanted – Part Time Customer Support

Yes, we are hiring again! We are looking for a Part Time Customer Support Representative to help us expand our hours of service in the evening. The ideal candidate is a current user of RunSignUp who understands our system, wants to learn more and wants to help customers and participants use RunSignUp. This position can […]

See a RaceJoy Demo at Running USA for Your Chance to Win an Apple Watch!

Stop by the RunSignUp booth at the Running USA Conference to get an update on the industry’s leading race day mobile app. See a demo of RaceJoy to learn about the latest innovations in race day tracking and race day management tools and for your chance to win the newest Apple Watch Series 3. RaceJoy […]

Content Websites vs. Data Driven Websites

A race’s website is their primary means of branding a race, the promotional tool to draw runners, and communicate with participants about important information. Many race website suffer from one or more of the following problems: Old, insecure Not mobile ready Costly to update No one to update Disjointed, inconsistent user experience when jumping between […]