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We are somewhat hesitant to talk about security since we do not want to invite unwanted attention. However, with regular reports of security issues popping up (for example here and here), and now the report of the JP Morgan Chase race security breach, we figured it might be useful to give guidance to our industry […]
We have expanded the Custom Results API and the user interface for displaying custom results. The Custom Results API allows an application to upload results and do custom formatting and upload more generic data. Here is an example used to upload Age Group Results and other Awards from RunScore. There are two key upgrades: Setting Data […]
Some races have a cost to some of their giveaway items. For example a free cotton shirt, but $10 extra for a tech shirt. Up until now, the coupon for race fees also applied to the giveaway items. So if the runner had a 100% off coupon, they also got the tech shirt for free. […]
We were doing a lot of video work on documenting the Race Director and Timer Symposium (you can see it all on our new Customer Page). We now are going back and updating all of our How To Videos – starting with the Race Wizard. Watch the snazzy new opening.
We now give you two different options to set for your Fundraisers. One for asking a Fundraiser to raise a minimum amount of money, and the other where if they agree to raise that much money, their race fee is waived.
Here is a Manual for using our new Volunteer System: https://runsignup.blog/wp-content/uploads/2014/10/volunteer-manual-2.pdf The manual includes documentation for migrating your volunteer registration from DoItSports, including import mapping, Volunteer Tasks & Categories, Volunteer Questions, Reporting, and Volunteer Communication.
Alan Jones and Roger Bradshaw, the founders of RunScore and The Race Director (the two leading scoring platforms that are used by timers at about 60-80% of races in the US), recently did a survey of their timers. They collected 62 responses from RunScore users and 109 from The Race Director users. Here is a direct […]
We have a series Customer Case Studies, in which we take your stories and share your challenges and successes as a learning tool for other RunSignUp users. This Ford Timing Case Study focuses on Integration with the Race Director, Widgets for existing Websites, and RunSignUp GO features. View the PDF Version of the Ford Timing Case Study […]
We have a series Customer Case Studies, in which we take your stories and share your challenges and successes as a learning tool for other RunSignUp users. This Case Study on Gallagher Fitness Resources and ActiveSalem.com focuses on implementing a RunSignUp Race Calendar, providing resources to local Race Directors, and using RunSignUp Clubs to manage Training Programs. View […]
The new Volunteer system is built to be a system that can be used for small to large races as a mechanism to coordinate all of the volunteer tasks. We have received design help from small races up to 22,000 person races, and will be particularly interesting to those races looking to move to a […]
Boilermaker Road Race Selects RunSignUp for 2015 Online Registration October 3, 2014 – Moorestown, NJ and Utica, NY – The Boilermaker Road Race has selected RunSignUp, the leading innovator of online tools for Races & Running Clubs, as the official Registration partner for the 2015 Boilermaker Road Race to be held on July 12th in […]
We had a 5 minute outage early this morning for 5 minutes at 12:53AM Eastern time. We were doing a deployment and it triggered errors. That error was corrected as quickly as possible. We apologize for the outage. This deployment we did was part of investigating a tricky bug that is causing 1 error per […]
As a part of our RunSignUp Customer Video Page, we have the official release of the Presentations from the first RunSignUp Race Director/Timer Symposium in July. We had some really dynamic, innovative Presenters, and we are thrilled to be able to share their knowledge with all our Customers. Presentation Videos include: Growing a Small Race By Kelly […]
We’ve added a new link to the top of your RunSignUp Homepage: https://runsignup.com/Customers This section includes Customer Case Studies, Videos, Quotes, and our Real-Time Map. We’re really excited about this update for two reasons: It is, and will continue to grow into, a great resource for our customers to find inspiration and ideas from each other. […]
We have updated our public facing servers with the patch for this new security vulnerability that was found and reported on yesterday. Here are is a link to learn more if you are interested, or to check to make sure your own servers have installed this: http://www.csoonline.com/article/2687265/application-security/remote-exploit-in-bash-cve-2014-6271.html Note there are likely more patches coming from the […]
We have had the capability to automatically send up to 5 emails when a club member’s membership is expiring (for example 60, 30, 7 and the day of expiration). We have just added the capability for a Club Officer to also receive an email when memberships really do expire without being renewed. You can set […]
We have had the capability to add a MapMyRun Map for your race for a while. With the introduction of the new race wizard, you can now also upload an image or a PDF with your course maps(s). This is simple to do if you have a course map stored as an image or a […]
We are introducing the 4th major version of our race creation wizard! This new release is one of nice refinements to make the process of creating a race easier for new users and quick for power users. Some of the new features include: Beautiful work done by our design team that increases overall usability and […]
We are trying to win a race event management company and I was writing up a summary email on why they should use RunSignUp, and thought I would share it. The pricing is pretty competitive and allows you set your own fees You should be able to drive more revenue with easier and more complete […]
We’ll be headed out to Portland in a few weeks, and would love to meet with you! An interactive and educational experience, the Portland Event Directors’ College, in conjunction with the Portland Marathon, is primarily a “tactical” hands-on workshop where the details of how to put on an event are reviewed and discussed. You can find their full […]
We have added a real time map that shows the location of race pages that are being hit. The blue dots are page hits to a race page, or in the middle of registration. The yellow dots are people registering. The larger the yellow dot, the more people have signed up within a single transaction. […]
The original survey results have been updated (the original is below). You can see the full results at http://theracedirector.com/RaceDirectorFiles/RegistrationSiteSurveyResults.pdf. RunScore (used to score about half of the finishers in the races in the US and a very popular choice of Timers) did a survey of their users. They received 70 responses in 24 hours of the […]
We have had a setting in RunSignUp that enables any race director to turn off the requirement to create an account and enter a password. We are no making this only available to Partners. Races will need to contact RunSignUp and get approval to make this change. The reason for this change is that in […]
We have recently added Rich Snippets to our Google feed of races, specifically the Microdata feed. This means when runners search for your race on Google and see the RunSignUp entry, they will get a nicely formatted search result that includes information on your events. This is big for Mobile users (47% of runners signup […]
We are rolling out a new RunSignUp logo this week. It is only a slight modification from the old logo. “Ron Synup”, the running figure that has come to life in many of our videos stays the same. The colors stay the same. The font has changed slightly to be a fresher, cleaner look. The […]
We would like to welcome Natalie Young as our newest member of the RunSignUp Team! Natalie will be a Technical Customer Advocate – helping our customers set up their races and getting input for future improvements to the RunSignUp system. We are excited Natalie will be joining us for three reasons: First, Natalie will be […]
Agee Race Timing Software has partnered with RunSignUp to provide a comprehensive integration with their Race Timing Software. Brian Agee has put together a complete manual for the integration here. A few highlights: Race Setup If you have existing races on RunSignUp and want to download the information into your Agee Software, simply use the Options menu to […]
In our ongoing effort to report all availability issues, we experienced a partial issue this morning from about 5:30AM until 8:30AM Eastern. Due to our high level of redundancy, we processed transactions throughout and user would have only had an issue on their initial connection to the site and upon clicking refresh they would have […]
We have added an option in the Account Profile (https://runsignup.com/Profile) to help consolidate accounts. This is useful when the primary account owner (in the case below Bob Bickel) has entered a secondary user twice under different email addresses for two separate races (in this case my daughter Allison). You can now do simple merges according […]
We have made a small update to the Race Series Scoring capability. The issue is when two users have been merged by mistake. Here is the scenario: 1. User A has results in Race 1 and Race 3. 2. User B has results in Race 2 and Race 3. 3. Director uploads results for Race […]
We have extended the initial Google Analytics traffic source reporting introduced a couple of months ago to now include e-Commerce data. This means we show you the total checkout $ amount based on where the runner originated. For example, in the data below, the Scranton Half Marathon can see most of the revenue […]
We have had a few customers help give us input on developing a new set of Financial Reports that can help them reconcile their payments better. We have implemented these reports on a Race basis as well as a Partner basis (so multi-race customers can see across multiple races in a single report). In addition, we […]
We have a series Customer Case Studies, in which we take your stories and share your challenges and successes as a learning tool for other RunSignUp users. This Colony Grill Case Study focuses on creating a sell-out race built around a single sponsor. View the PDF Version of the Colony Grill Hot Oil 5K Case Study Overview: The Colony Grill […]
We have a series Customer Case Studies, in which we take your stories and share your challenges and successes as a learning tool for other RunSignUp users. This Gulf Coast Runners Case Study focuses on Club Member Management, Social Event Signups, Donations, and operating as a guide for Charity Races. View the PDF Version of the Gulf […]
Over the next couple of weeks, you are going to see a roll out of a new “Customers” page on RunSignUp. The purpose of this is to highlight how race directors, timers, running club officers and running store owners are doing cool things for the running and endurance community. We are consciously moving from just […]
We passed another milestone in August – we had over 100,000 people sign up for races (this not include imported entries like paper applications, or club memberships, or donations, or store items purchased). Since we only did 80,000 registrations in total in all of 2012, this is amazing progress. It is not the number per […]
RunSignUp Partners are organizations who work across a number of races with us – such as Timers. We have allowed multiple people to have access to a Partner dashboard and access to all races for a long time. Over the past year, we have steadily expanded the “Limited Access” to races. Here is the current […]
We have added the ability to set custom questions via the API. See it here – https://runsignup.com/API/race/:race_id/questions/POST. We have a few technology partners and advanced customers who use our back end service and create their own custom user interface for a number of functions who needed this capability. So this might not impact many people […]
We have a series Customer Case Studies, in which we take your stories and share your challenges and successes as a learning tool for other RunSignUp users. This 3W Races Case Study focuses on scaling Participant Management, Marketing, and Runner Communication as a growing business. View the PDF Version of the 3W Races Case Study Overview: 3W Races in Colorado […]
New York has started asking races to pay sales tax on store items like extra shirts and jackets that are sold as part of a race (this does not include taxing registration or the typical free shirt that comes as part of the registration). The sales tax calculation is quite complicated – a different rate […]
Between the release of our new Race Director Dashboard and our first Race Director/Timer Symposium, the last month surrounded us with creativity and customer feedback. We have a few cool new features that are simple to set up, but will really set your race apart for your Runners and Sponsors, and save valuable time […]
Runners have expressed a strong interest in electronic Badges to share with their friends. The Boston and New York Marathons have worked with Basno this year to award and distribute thousands of badges that make runners happy and raise the social visibility of their races on Facebook and other platforms. RunSignUp and Basno have now partnered to […]
We have a series Customer Case Studies, in which we take your stories and share your challenges and successes as a learning tool for other RunSignUp users. This Ventura Marathon Case Study focuses on Self-Service Participant Management, Sponsors, and Club Discounts & Cross Promotion. View the PDF Version of the Ventura Marathon Case Study Overview: The Ventura Marathon sets […]
In the first weekend after releasing video results, we had at least 4 races use this new feature! For example and example and example. And we got some rave reports: “We added video to two of our results pages from the weekend: super easy to set up on the RSU end (YouTube is another story), and a […]
When a race has multiple charities that can runners and donors can chose from, RunSignUp now offers a convenient report and search capability for showing the multiple charities. Thanks to the Genworth Virginia 10 Miler for this idea!
We have added the ability to see purchases made by corporate teams in the Store Reporting as well as part of the Corporate Team pages. Thanks to the Kaiser Permanente Corporate Walk/Run for this idea!
RunSignUp is now checking if a runner registering for a race has previously used the same email and asking them to login. If they have forgotten their password, we are now providing a direct and simple way for them to get the password emailed to them. This new mechanism works well with the many race […]
We have a series Customer Case Studies, in which we take your stories and share your challenges and successes as a learning tool for other RunSignUp users. This NC Troopers Footchase 5K Case Study focuses on Growing a Small Race through community involvement, alternate participant options, and branding. View the PDF Version of the NC Troopers Footchase 5K […]
Time Zone Changes We have deployed an update today (Tuesday, August 19th) that will support Time Zones. This means you can now set the time zone when you create your race – previously, we had shown all times in Eastern Time, which caused confusion over things like registration in California ending at 9PM Pacific because it […]
As part of the roll out of our new UI, we have introduced simpler and more powerful ways to customize your own menu, as well as invite other users and give them specific permissions and access. You can now invite others to gain access to your race by simply entering their email and setting their […]
