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RunSignUp’s RaceJoy mobile platform continued to debut its new GPS Progress Alerts at Cooper River Bridge Run this last weekend and at nine additional races across the country. Participants and spectators were able to receive notifications as they crossed every mile on the course that included their location, time elapsed, pace and estimated finish time. […]
Wow! We hit over 250,000 people registering for races on RunSignUp just in March! (This does not include imports or race result uploads.) Thanks to all of the race directors, timers, running clubs and running stores who use us – and more importantly recommend us to their friends and colleagues. We hit out 100K Milestone […]
I was at the Portland Marathon Race Director College in Charleston this week. These types of events are always great to learn what race directors need. There was a panel session with several registration companies talking about technology trends (we did not pay to be on the panel). The point that all three of them made was […]
RaceJoy Launches Timing Progress Alerts Based Upon GPS Tracking March 25, 2015 – Moorestown, NJ – RunSignUp, the leading industry innovator for race events, timing service providers, running stores and clubs, announces RaceJoy’s newest industry breakthrough, GPS Progress Alerts. RaceJoy, the premier mobile solution provider for race participant live tracking and cheer sending, breaks new ground […]
This was a major upgrade and we had to do a major database upgrade which caused our system to be unavailable for less than 5 minutes this morning. There was a gap of about 6 minutes between the last registration before the upgrade and the first registration after the upgrade was complete. The good news […]
We added the ability to specify the link for an image uploaded in a custom section. This means that you can upload coupon images to appear on your Race Info page that will link to a specific website when they are clicked on. Since it is in a custom section, it will be on the […]
We have been live for a couple of weeks with the new GPS Timing Splits capability in RaceJoy. This is the new feature that takes RaceJoy beyond just GPS Tracking, and delivers splits to runners and spectators as shown on the right. We had 320 runners using RaceJoy and there were 5,557 progress alerts to […]
We have written about this before. At RunSignup this is both a cultural component as well as a technical foundation. Culturally, we seek to continuously improve. We try to develop good solutions for customers, but they are never perfect. We learn from the feedback and then make improvements. You can see this by how we […]
Race Directors who have a daily registration summary sent to them via email now have a nice new summary table at the top. Thanks to Sharon Francis with the Aut2Run race for the idea!
RaceJoy has become the go-to mobile app for GPS Tracking. We released a brand new capability over the past two weeks called GPS Timing Splits. The feedback has been great – here is an example: The Progress Alerts were very motivational. I loved being told my pace and estimated finish time. I really think this […]
With the coming release of our new Payment System, we have updated the process of entering your payment information. Payment information is collected in Step 6 of the Wizard. You have 3 choices when setting up your race: Set up the Payment information and enable transactions. Setup Later and disable transactions until later. Setup Later […]
You can now easily see when each participant signed their waiver, and we save the text of the waiver that was signed. You can find this on the Participant Management page (View Participants, search and then click on “Manage”) for each participant at the bottom.
We have a series Customer Case Studies, in which we take your stories and share your challenges and successes as a learning tool for other RunSignUp users. This Lehigh Valley Road Runners Case Study focuses on using custom questions to manage volunteerism and building a member-focused Race Series. View the PDF Version of the Lehigh Valley Road […]
We are happy to welcome Kevin Harris to the RunSignUp team! Kevin joins us to head up our financial and operational areas. As we grow, we wanted to bring in someone with excellent skills and experience in larger growing organizations. He has been a public company CFO and had a variety of finance and operating […]
Over the coming weeks we will be rolling out a new and improved payment system. Over the next year most of our customers will find it beneficial to move to this payment system. The primary benefit is faster payments and better reporting. Once the system is rolled out we also plan on lowering the processing […]
Boilermaker opened “Open” registration today on RunSignUp. They had opened a loyalty program last week. Things went well, as you can see from the post on the right! We always like to do an assessment of our systems and how things worked and share that publicly. The first person registered in 54 seconds – completing […]
The Haddonfield Adrenaline 5K enabled RaceJoy for their race this morning. There were 1,000 people signed up for the race and about 800 finishers (there was a big snow storm on Friday). There were 65 runners with RaceJoy on their phones and 62 spectators. Here are some sample comments: Love this app! My husband cheered […]
We are looking to hire a new junior Account Representative for our office in Richmond, VA. This person will review the hundreds of new races that are created on our website each month and look for ways the race directors can improve their races by using our services and help them drive additional registrations. They […]
We saw this exchange on Facebook yesterday that really provided a great, simple example of why we think our Customers are the best educators on using RunSignUp. We will always do our own How-To’s and provide resources on RunSignUp, but our customers – Race Directors, Timers, Running Stores, and Clubs – are the ones putting features […]
We continue to get good feedback on our Check-In capability. Most recently, a large race series with about 5,000+ participants per event gave us feedback that their tablet check-in could be improved with a larger button and the ability to Save and Check-in with one click. Here is the new check-in:
One of the key benefits of the RunSignUp Email system is that you can include data for each user right into the email with our Tags. We just added the %ADDON_ITEMS% tag. This means you can send an email like this: Dear %FIRST_NAME%, PLEASE PRINT AND BRING THIS WITH YOU (or save on your mobile phone), […]
RunSignUp’s RaceJoy mobile platform was heavily accessed at Gate River Run in Jacksonville, Florida this weekend. Close to 250 people used RaceJoy’s PhoneTrak feature with about 110 being participants and 140 being spectators. Supporting spectators were tracking participants live on the race course from 104 cities in primarily the United States, but also in Denmark […]
We now support export options for viewing multiple items in a cell – for example showing multiple add-ons ordered by a particular runner. Set this in the Export Options of the Participant Report. As shown below it applies to multiple types of fields: Here is a snapshot of a sample report exported to Google Sheets: […]
We now give you the ability to enable and disable the ability for groups to create their own passwords. This idea came up from a race who gets a lot of teams and they do not want to deal with the support calls for teams that forgot or mis-typed their passwords. The set up is […]
We updated the Group and Team listing to include just the First Name and last Initial based on user feedback.
We have a series Customer Case Studies, in which we take your stories and share your challenges and successes as a learning tool for other RunSignUp users. This Ventura Marathon Case Study focuses on Self-Service Participant Management, Sponsors, and Club Discounts & Cross Promotion. View the PDF Version of the Birmingham Track Club Case Study Birmingham Track Club […]
We continue to see more races adopt notifications in partnership with their timers. This service is provided for free to races that use RunSignUp for registration and very inexpensively for races even if they do not use RunSignUp for registration. This past weekend a race of over 10,000 pre-registered runners, the McGuire’s St. Patricks Day […]
Boilermaker, the historic 15K road race in Utica, NY, opened up a Loyalty Program registration this morning at noon. They are opening up registration only to finishers of last year’s race for a week – next weekend they will open remaining slots to everyone else. In the first 10 minutes over 1,800 people registered. 30 […]
We now provide a simple way for race directors with more than one race to transfer a participant from one event to another. This is particularly useful for race series and participants signing up for the wrong city. Note this only works from the Race Director dashboard and a race director can only transfer from […]
We’ve heard a little confusion about the USA Triathlon Integration that we released in December. To clarify the USAT mandated process (and how you may have ended up with unsigned waivers): Your athletes are prompted to sign the waiver within registration. However, to comply with USAT requirements, there is also an option to sign the […]
We now provide an easy way for partners with multiple races to have their logo (or any logo as seen on the right) on all outgoing notification emails generated by RunSignUp. For example, if you are a timer supporting a number of races your logo could be at the top of each confirmation email. This […]
UPDATE: the migration was successful. It took 2 minutes from 10:45 – 10:47. There were no lost transactions, but some people did have to wait on the checkout page or click refresh. A second migration ran from 3:00PM- 3:04 PM. We are doing database maintenance and updates this morning. This may cause minor delays of […]
