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With the new race website, you can now create a page that has an image. It has a couple of neat features. First, the image resizes to whatever device it is being viewed on – so big screen or on a cell phone. Second, the image can have a link to another website, or to […]
Here is a nice, little trick. You can add a nice menu item that links to another website in the new Race Website. For example, the “Moorestown Rotary” menu item will open up the Moorestown Rotary website in a new tab on the browser. Simply create a Custom Section with the name for the Menu […]
With over half of the traffic on RunSignUp coming from mobile phones (and another 10% coming from tablets), we are working hard to make the new race website very mobile friendly. Here are some of the cool things we are doing near term: Optimize Images. We are actually creating multiple sizes of the cover images and […]
A common financial question we get is that some reports don’t seem to reconcile with one another. In particular, that some participant or transaction reports don’t reconcile with payment reports. There is a reason for this. Payments follow a settlement calendar that is dictated by the banks and credit card processing companies. Settlements typically cut […]
At the 2015 RunSignUp Race Director/Timer Symposium, Pittsburgh 3 Rivers Marathon COO Dee Stathis shared her experience growing a race through the building of a year-round community. Watch her presentation in it’s entirety, or skip to the section that applies to your event: Intro Building out the Event Building a Year-Round Community: P3R Branding Building a Year-Round Community: […]
We released a number of nice additions to the Partner Dashboard today: Included Transaction totals in the Dashboard Live View: Comparison Charts for Year over Year comparison: Weekly Comparison on Dashboard:
We rolled out a new look and feel to the Calendar widget this morning. The new calendar looks better and is easier for users. There were no changes needed on the websites that used the widget. The Calendar widget is perfect for running stores or running clubs so they can put a list of local […]
Participants can now edit the information in a bib transfer. This is useful when they have made typos in the email address of the person they are inviting to take their registration.
With the new release of race pages, we are introducing the concept of a Cover Image. We offer a variety in the Race Dashboard to select from, or you can upload your own. This page offers a number of other alternatives that you can download by clicking on the image and saving in full 1200X400 […]
The first part of a major update to how race web pages are displayed is now released. You can see an example on the right. Yes, all races were updated on Monday August 31. There is one ACTION ITEM FOR RACE DIRECTORS! We automatically applied an image to your new webpage from a variety of images we […]
Partners (folks like Timers, Race Managers, Race Series, Running Stores, Running Clubs, etc.) now have access to all the powerful email marketing capabilities of our new Email Marketing system. You are now able to create custom lists that span across all of your races. See our How To for more detailed information on the details […]
We released a new web version of the Check-In App today that improves performance significantly. We will be releasing a new version of the App to the Chrome Store on Monday. There are three areas of speed improvements: Initial Sync. We were able to significantly improve the initial sync time with improved algorithms for doing […]
We have released a new Partner Dashboard for our customers like Timers, Race Series, Running Stores Running Clubs and others with many races to manage. The first thing existing partners will notice is the fact we use the same layout menu system that the Race Dashboard uses. However we made this black and grey so […]
We have made two upgrades to our Corral Management tool. First, we now make it easy for races that were already collecting estimated finish times into the new system. This tool is a link under the “Estimated Finish Time” section for each event as sown above. When you click on that link, you will be […]
Changing the Race Experience Through Shared Experiences August 11, 2015 –– Moorestown, NJ –– RunSignUp is pleased to announce RaceJoy’s Brand Ambassador program. RaceJoy is the leading GPS Tracking mobile application specifically designed for participants and spectators of running, cycling and triathlon races. RaceJoy’s core features deliver an interactive race day experience with advanced live course […]
Advanced Payment (aka Vantiv) accounts with payments made on August 10 (you would see this in the View Payments button on the Financial Summary page) will see a one day delay in the payment receipt into your bank account. Here is the explanation from Vantiv: On August 10th, 2015, the ecommerce front end system experienced […]
We have always had the ability to set up different team types in Corporate Teams, but we now allow you to have them listed on the race page as different tabs. This will make a lot more sense and work better when we come out with the new runner facing user interface with a menu […]
We are seeing more and more races use marketing to drive their registration numbers. Getting in front of runners and making them aware of your race and encouraging them to sign up for your race is increasingly important as more races emerge and new types of races like Blacklight Run, Night Nation and Bubble Run […]
We have a series Customer Case Studies, in which we take your stories and share your challenges and successes as a learning tool for other RunSignUp users. This Southwest Cafe Margarita 5K Case Study focuses on the Check-In App and RunScore Results. View the PDF Version of the Southwest Cafe Margarita 5K Case Study Southwest Cafe […]
This weekend, RunSignUp’s own Johanna Goode is putting on her first race as a race director! Johanna is part of the Fishtown Beer Runners and came up with the idea of The Philadelphia Mayors Cup where all of the 35 running clubs in Philadelphia could compete and have a fun day of running. The race […]
We have added a zipcode radius search to our “Find a Race” page. We are using the ZipCode API service from RedLine13. Those guys are cool 🙂
Those customers who have not moved over to the new payment processor with Advanced Payments are using Braintree as the gateway to the credit card network. They had an issue on 8/4 that delayed payments by a day. You will see a missing day if you are used the daily payments, or delayed payments if […]
You can now easily email your participants their corral assignment from the new Corral System with our Email Marketing tool. We have added the following tags: %CORRAL_NAME% – This will be replaced with the registrant’s corral (if applicable). %CORRAL_START_TIME% – This will be replaced with the registrant’s corral start time (if applicable). %CORRAL_DESC% – This will be […]
We have added a comprehensive Free Corral Management System. Since there are so many ways that different races handle corrals, there are many options to setting things up. Here is a list of high level functionality, followed by details on how to make a variety of implementations work. The first three images on the right […]
We saw this little exchange on a Facebook group the other day, and it made us happy for two reasons: One of our big Participant Management goals is to make those processes – joining/changing teams, event transfers, bib exchanges, etc – easy for the race by making it seamless for runners to handle on their own. […]
Installing Printer Drivers on Windows for the Check In App In order to print with the Check In App, there may be some changes you will have to make to your local printing driver configuration. For Mac users, the supported Dymo LabelWriter 450 Turbo label printer and Epson TM-20II receipt printer work right out of […]
For the first 6 months of 2015 we had 99.998 availability, with NO unplanned outages (knock on wood). We have had 1,590 releases of our site this year thru August 3, with only 2 requiring us to take the site down (2 minutes once and 5 minutes once). The two planned outages in the first […]
At around 2:00 AM on July 31 our Cloud provider, Amazon AWS, had trouble with three of the services that we use (SQS, SNS, and SES) simultaneously. The outage lasted until about 3:40 AM. This impacted about 50 transactions. We have been able to recover all but 3 of those transactions, and have contacted those […]
CAUTION – USE THIS FEATURE CAREFULLY. We have added an option to allow Race Directors and Corporate Team Captains to change the employee status of participants. The idea is that if someone signed up as an employee for the corporate team, but are actually not an employee then their employment status can be changed. Race […]
The RunSignUp API has been extended to allow for better searching and sorting for races with a date range. We have added last_end_date and next_end_date to the response. We also added an option to search on start date only. If you add “search_start_date_only=T” to the URL, you’ll only get races based on the start date. This is […]
The new Check-In App has reporting built into it. When people log into the app they enter their name. If you have multiple check-in stations, this allows you to keep track of how many people checked in at each station. This is also useful for running stores with multiple check-in locations to track how many people […]
Guest Blog by Victoria Waldman and Theresa Lewis of Fueled Insights. Highlighted in Fueled Insights’ previous article “The Fight for Runners’ Recreational Dollar,” household income is flat, entry fees are on the rise and there is an abundance of fitness activities. Runners’ disposable income and time are being squeezed. Therefore, it’s important to understand the […]
RunSignUp has a simple and powerful way to share access to your race dashboard with multiple people – giving each person access to just the areas that they have responsibility for. For example you might have a Volunteer Coordinator and they only need access to that. Or you might have people who are doing participant […]
We now log when a runner has been switched by a race director from one event to another in the Registration Notes Field.
This past weekend, RaceJoy was available for many different road races across the country, including two ultra distance courses where we experienced record-breaking usage by some incredible long-distance athletes. The longest usage of RaceJoy’s GPS tracking to date occurred at this past weekend’s Burning River 100 Mile event in Willoughby, Ohio with close to 30 […]
When you as a race director move someone from one event to another, you now have the flexibility to give them credit for that transfer or not. For example if I transfer someone from the Half to the Full Marathon and the full marathon costs $20 extra. Some race directors want to make that $20 […]
We have introduced a powerful way to create and manage multi-race bundles. This is common for organizations who want to provide a convenient way for runners to sign up once for several races. For example the Pittsburgh Marathon created a P3R Megaticket where runners would pay a single discounted fee and sign up for the Pittsburgh […]
You can give Corporate Team Captains access to certain questions. This is a new option in the Custom Questions on a per questions basis:
We have added an option for “When transferring, allow the new registrant to register for any event even if normal registration is closed (up to the date that transfer requests close).” This defaults to on for any new race that sets it up. It’s defaulted to off for current races with transfers enabled.
The Free RunSignUp Check-In App is now available for download on the Chrome Store, or available at RunSignUp.com/CheckIn. This app has already been used by 10,000 participant races. We have also developed a set of hardware recommendations. The Chrome App Check-In is one of three alternatives, including a pure Web version and a native Apple […]
We have added Standard Questions – which creates a standard set of information that can be used across races and is stored as part of a runner’s profile and be reused. This list will expand in the future. The first 3 Standard Questions are: Emergency Contact Name Emergency Contact Phone Cell Phone Number for Important […]
We have added the capability for races to do text messaging with their participants. This can be useful for emergency situations such as delaying the race due to lightning. This feature is not meant to be used for marketing purposes! This option is available under the Notifications section, and must be authorized by RunSignUp. One […]
In RunSignUp we use the term Events to be things that happen in an overall Race (this topic is like politics with half of the people thinking one way and the other half thinking the other way). In any event (pun intended), a Race can be made up of Events that occur over a period […]
We have been asked by a customer to document our disaster recovery plan, and we figured that it might be useful to document this for other customers as well as provide an example to other websites who might want to use a modern approach to these topics. As with most modern apps, most of our […]
Now you can add charities that want all donations to be made to their own system and website. The option is at the bottom of each charity, and can only be set for new charities as shown on the right. Note existing charities can not be set to this. These charities appear on the Donation […]
Just when we think we have seen all the options people want, we get some more! The latest addition allows for multiple people to register together, but only the primary person can sign the waiver since and each additional person is sent an email to complete their own waiver signature. Here is the new setup […]
We made the following updates to teams: 1. When you transfer (event or bib), it auto-selects the team of the original registration. It also properly handles team size caps when you are transferring for a team that is full. 2. An option on the team type setup to disable captains from adding and removing members. It also has an […]
You may have noticed a new feature in your RunSignup Race Day Go Dashboard to do Off-Line Check-In. This is currently in public beta – meaning anyone can use it, but you understand there are still changes going on and it is not fully functional or tested. This past weekend, Blacklight Run and Night Nation […]
A common idea to promote a race is to encourage people to share on Facebook. The caution is that Facebook policy prohibits you from offering incentives to do this. See https://developers.facebook.com/policy/ – Part 4 and paragraph 5 (as of this writing): “Only incentivize a person to log into your app, enter a promotion on your app’s […]
Vantiv, one of our back end payment processing providers, had issues with their payment processing reports during the week of July 13. This delayed some Advanced Payments by a day. We are working with them to try to make sure this does not happen again (although the backward state of the credit card network is […]
