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Top News: What IS a CRM for Races? The hottest ticket at our 2018 RunSignUp Symposium was the session on the RunSignUp CRM, and yet, many in the endurance industry don’t really understand the term or how it can impact their business. We dedicated some blog real estate to answer the essential CRM questions: What […]
We had a bug impacting emails sent today between roughly 9:55am-10:35am ET, causing emails to be sent with recipients listed in the “To” field instead of being BCC’d. The bug initiated during a migration to the new version of SendGrid’s API; we have rolled back to the pre-deployment version, and further emails have not been […]
We captured some of our favorite presentations from the RunSignUp Symposium on video and will be gradually sharing them with all our customers and friends. We posted about RaceDay Scoring earlier today, but up first in our set of sessions led by non-RunSignUp industry professionals is our Marketing Panel. This session was run by Ryan […]
The development of RaceDay Scoring is rolling along, and one of the highlights of this year’s RunSignUp Symposium was being able to share the progress with so many experienced timers. For those of you that couldn’t make it to the Symposium, you can catch up with RaceDay Scoring on Youtube! Intro: RaceDay Scoring & RaceDay […]
Many races have multiple charity partners and complex fundraising set ups. RunSignUp’s integrated fundraising and donations solution is now even more flexible with the ability to enable fundraising, donations, and charities on a per event basis. In this use case, the race has a 5K and 10K, as well as charity bibs for each race. […]
Moorestown, NJ and Worcester, MA – RaceInsure and RunSignUp announced today an offering designed for races to protect them in the event of cancellation due to weather and other extreme conditions. RaceInsure is a distance running and walking race cancellation insurance program that was built by race directors, for race directors. The insurance is simple, and […]
RaceJoy has released a new version that introduces its latest innovation for tracking relay teams at running and cycling events. Key improvements include the ability for manual check-ins, new login screens, team performance monitoring, and more fine tune controls for the user. These are in addition to recent advances like Store and Forward of a […]
We have released an exciting update to our Multi-Race Bundles feature. The display of the Multi-Race Bundles has been redesigned on both the race website and registration form. This update makes reading and understanding the bundles much easier. The event tile now features a special “Bundle” tag that only shows for multi-race bundles. Bundle details are […]
ICYMI: We’ve been talking a lot about CRM. What is a CRM for Races? RunSignUp CRM Vision RunSignUp CRM Offering Why a Race CRM? Our CRM Session was our most over-crowded of the Symposium (sorry to those of you on the floor!)…and also one of the few that were not recorded. Never fear: for those […]
One of our payment providers, Vantiv, had a full outage on Saturday morning from 6:48AM until 7:52AM Eastern. This impacted any registrations that were for races that used that back end payment processing. People trying to register during this time saw an error message and hopefully tried again later in the day. We are working […]
For reference, we have published the slides from several of the presentations from the 2018 RunSignUp Symposium. We’ll add to this resource as we get more – thanks to all our fabulous presenters! RunSignUp Keynote, Bob Bickel (RunSignUp) Branding and Creative Event Activations, Ryan Callahan (Runhouse) Advantages & Challenges of Youth Events, Gary Kutscher […]
Back by popular demand for the third year in a row, Sales Lead Bryan Jenkins took the RunSignUp Symposium attendees through 22 of the most missed and underutilized features on our platform. We have them collated here – take a look and see what you could use! Update: You can watch this presentation here! 1) […]
RunSignUp Awards 2018 Community Grant RunSignUp, the leading technology provider for races, has announced the awardees of the 2018 RunSignUp Community Grant Program. The Community Grant program is a giving program began in 2016 to provide a financial contribution to endurance-related nonprofit organizations. In 2018, the organization received 162 highly deserving charitable organizations. A team […]
Moorestown, NJ – As the industry’s top race management platform, RunSignUp is thrilled to announce an exciting new initiative with ROAD iD, the leading provider of wearable ID products. The two companies share a common mission to promote active, healthy lifestyles through training and participating in events, and this program will allow RunSignUp participants to […]
See more on CRM: What is CRM for Races? RunSignUp CRM Vision RunSignUp CRM Offering One of the questions we get is why not use an existing CRM like Salesforce? There are a variety of reasons, but the key one is that if you want to take care of your customers, all of the information […]
See more on CRM: What is CRM for Races RunSignUp CRM Vision Why a Race CRM? This blog covers the new CRM capabilities RunSignUp is rolling out in addition to all of the tools and functionality we have today to enable races to manage and grow their races by leveraging the complete lifecycle tools we […]
See more on CRM: What is CRM for Races RunSignUp CRM Offering Why a Race CRM? One of the original concepts of RunSignUp was that we would have a single place where your race could interact with participants and make that easy for race directors to manage their participants and grow their races. In essence, […]
See more on CRM: RunSignUp CRM Vision RunSignUp CRM Offering Why a Race CRM? CRM, or Customer Relationship Management, is a term that has been around since the 1990’s when Siebel used it to position their software for sales organizations. Today, CRM has become a hot topic for races who are looking to maximize their […]
If you are a Race Director or have access to multiple races on RunSignUp, we make it easy to change races and stay on the same page. This helps to quickly make edits to multiple races when you want to add something new to your race. We now split your events by upcoming and past […]
This morning we released part 5 in our Donation & Fundraising redesign. The release focuses on usability updates to the fundraiser/charity pages and pop-up windows. Highlights include: Usability and interface improvements to the fundraiser/charity pages. Larger fundraiser image Re-organization of the donation meter and top donors into a consistent side bar. Updated pop-up design that matches […]
Moorestown, NJ – Registration for the 5th Annual RunSignUp Symposium that kicks off in Philadelphia next week has reached capacity. This is the first sellout for RunSignUp, the leading technology provider for races in the US. The 2018 Symposium opens with a reception on Monday, July 16th and is followed by two days of educational […]
Have you upgraded your RaceJoy app? A significant part of what RaceJoy offers participants on race day involves the use of sound to add to the race day experience – from audio cheers sent by family and friends to live progress updates with information like pace and estimated finish time, competitor progress alerts, race news […]
Note: We are making this option unavailable to new customers in February, 2022. The volume of usage and issues of inventory and item syncing introduced a 5% error rate, which we are not able to address fully. Shopify is now integrated with RunSignUp for races. This means races can sell items from their Shopify stores […]
We do a quarterly update on how things are going with RunSignUp (2016, Q1/17, Q2/17, Q3/17, 2017, and Q1/18). The good news is that more races, timing companies, running stores and runners continue to recommend us. And we keep putting out great technology our customers seem to like! Looks like we are going to sell out the RunSignUp Symposium – July […]
Over the past month, Curtis Vollmar – a former employee of RunSignUp – has made several statements and posted videos on social media about RunSignUp and his termination of employment. We strongly disagree with Mr. Vollmar’s statements about RunSignUp and the cause of his termination and they are in no way representative of RunSignUp’s business practices […]
RaceJoy is no longer able to support participants posting progress updates on their Facebook walls due to changes in Facebook’s policies. Previously, participants could choose to have their progress updates posted real-time on their Facebook wall as they crossed milestones along the course that included their pace and estimated finish time. As part of the […]
