RunSignup September Newsletter 2019

Powerful New Source Tracking From RaceCRM and RaceInsights Track Registration Source by Individual Race Directors have a new tool to build better, more intelligent marketing campaigns with new RaceInsights data accessible from the RaceCRM. RaceInsights is the engine that tracks traffic source (such as Facebook, a specific email, or a custom digital marketing activity) to […]

User Experience Guiding Principles

We always share our User Experience Guiding Principles at the RunSignup Symposium every year, when we do our annual User Experience presentation. It occurred to us that we’ve never blogged them, so here it goes… Many user experience teams have a wonderful manifesto, featuring illustrations, and examples, even videos. Their principles are sometimes baked into […]

Welcome, Michael & James!

Michael Cimperman and James Armington are joining the RunSignup team as Account Managers. Both have experience in the endurance industry, having previously worked as ChronoTrack Account Managers and will use their knowledge to provide support to timers utilizing the RunSignup system. Michael (aka Cimp – but never Mike) grew up in northeastern Ohio and is […]

RunSignup and ROAD iD Partner to Offer Race Participants Free ROAD iD Gift Cards

Moorestown, NJ and Convington, KY – RunSignup, the leading technology provider for US races and ROAD iD, the leading provider of wearable ID products are excited to introduce a new promotion for races on the RunSignup platform. The two companies share a mission of promoting an active lifestyle and are partnering to enhance the experience […]

RaceDay Timer September Newsletter

Timer Spotlight: Shawn Daugherty  Shawn Daugherty, a RaceDay Certified Timer, shares his insights on offering RaceJoy at his events. He is currently offering RaceJoy for select events and encourages other timers to ‘Just do it.’  Winter Symposium Registration Now Open Invite Your Races January 13-14, 2020 | Orlando, Florida Invest in your timer business by […]

RunSignup’s RaceCRM and RaceInsights Provide Powerful New Source Tracking

Race Directors Can Now Track Registration Source by Individual Moorestown, NJ – RunSignup, the leading technology provider for endurance events in the US, has integrated data from their internal RaceInsights tracker into the RaceCRM to provide race directors with detailed source information on event participants. Introduced in 2017, RaceInsights is the engine that tracks the […]

Building a Design System from scratch

The UX team at RunSignup has been building out a design system for the past year. It will help us save time, and build more consistent products. Here’s what we’ve been up to: Design System? Huh? For the non-UXers out there, a design system is a collection of reusable components and guidelines that help ensure consistency and […]

Timer Spotlight: Shawn Daugherty, GT Races

Good Time Event Services (GT Races) is located in Kentucky and has been in the timing business for 12 years. The company originated with a focus on simply supporting the local running and cycling community with effective and accurate event timing. Their natural passion for partnering with events to provide the end participant with a […]

Fundraising Page Makeover: Phase 2

Phase 2 of updates to Individual and Team Fundraising pages is in production. Phase 2 lets you empower your fundraisers to tell their fundraising story and journey. Your supporters can now create beautiful slideshows on their individual and team fundraising pages to showcase their motivation to run, walk, ride, or swim for your event’s mission. […]

Give Supporters the Option to Pay Ticket Fees

You can now give your supporters the option to pay the processing fee on ticket purchases. This is set up in the Ticket Event Wizard >> 4. Payment. When you select “Processing fee comes out of charge” for Registration, a checkbox will appear to “Give registrants the option to pay the processing fee during registration.” […]

Winter Symposium: What to Do in Orlando

Having our inaugural Winter Symposium in Orlando has its benefits. For a lot of us, it gives us the chance to trade in our cold winter for a few days in the warm Florida sun. And while we have a great series of educational sessions lined up for the days you’re here, there’s plenty of […]

GiveSignup September Newsletter

Fundraising Pages that Tell a Story Your fundraisers have important and compelling fundraising journeys and motivations. Our individual & team fundraising page redesign gives your supporters beautiful templates to tell and share their stories. Check out the blog to see the Phase 1 release of sleek and modern fundraising pages, and a peek at what […]

New: RaceJoy Map Marker Distance Calculation

RaceJoy has just launched a map building improvement that RaceDay Certified Timers are going to appreciate! RaceJoy’s map building tool now calculates the GPS distance on the course for new intermediate marker or timing locations, such as Geo-based audio message points and relay exchange locations. This will simplify the map building process for timers and greatly […]

Add Offline Donations to Donation Websites

When your nonprofit receives donations by cash or check, you can record as a Manual Donation in your Donation Website Dashboard. All Manual Donations will count towards your donation goal progress, show in the top donor scroll, and appear in your donation reports. You can add offline donations by navigating to Donations >> Manual on […]

CRM for Clubs

We have added CRM for Clubs. Now RunSignup and GiveSignup customers can do rich CRM reports across their Race Participants, Donors, Fundraisers, Nonprofit Ticket Holders and Club Members with simple filters. There are several simple filters for Club members: Combined with the other CRM filters, this can allow clubs to understand which members run which […]

Fundraising Page Makeover: Croppie and Phase 1

Over the next week, you will notice some significant design changes to individual and team fundraising pages. We have started rolling out some of these updates, with Croppie and Phase 1 of Individual and Team Fundraising Pages already in production. CROPPIE FOR FUNDRAISER IMAGES The first big update is that we have made it easy […]

Roger’s How to Transition to RaceDay Scoring

For those of you who don’t know already, RaceDay Scoring is the future of The Race Director. We expect a surge of timers will migrate to RaceDay Scoring this winter. Roger Bradshaw, the creator of The Race Director, provides his guidance on the best way to transition to RaceDay Scoring. Roger is in the thick […]

Facebook Fundraiser Reports

We have released three new Facebook Fundraiser reports so that races and Charity Partners using our free Facebook Fundraiser Integration can better monitor and reconcile Facebook Fundraiser donations connected to any race.  All three of the reports accurately reflect Facebook donations made on and after September 11, 2019. Some Facebook donations made prior to September […]

Race Registration Market Analysis – September, 2019

We do a US Registration Market Analysis every 6 months: September 2015 March, 2016 September, 2016 March, 2017 September, 2017 March, 2018 September, 2018 March, 2019 We try to improve on it with your feedback (so feel free to send suggestions or corrections to bob.bickel at We do this as part of our own […]

RunSignup Sales and Marketing Collateral

We’ve added 3 new documents to the Downloads section of our Press Page. The primary purpose of creating these documents is to establish our company’s identity, effectively communicate the power of our technology suite, and ensure brand consistency in our messaging, sales, and marketing. We hope that these will be helpful to our customers as […]

Tour De Donut Puts RaceJoy on the Big Screen

Tour De Donut applied a creative approach with RaceJoy‘s participant tracking at its recent donut eating cycling event in Troy, Ohio. Their timing company, Good Times Event Services (GT Races), displayed RaceJoy’s live tracking screens of the four cycling courses from their timing vehicle (shown below). This drew attention from the spectators and cyclists and […]

CRM RaceInsights Source Tracking

We have integrated the power of RaceInsights with the power of the RunSignup purpose-built CRM with source tracking. This gives races the ability to understand the source of a registration on a per person basis, as well as market to specific channels with the powerful CRM List capability. RaceInsights has given races the ability to […]

Registration Opens for Inaugural RunSignup Winter Symposium

Registration link: September 10, 2019 – Moorestown, NJ – Registration is now open for RunSignup’s inaugural Winter Symposium for race directors, timers, and nonprofits, taking place in Orlando, FL on January 13 & 14, 2020. RunSignup has hosted an annual Summer Symposium since 2014 and is adding the Winter version to accommodate increasing demand. […]

Club Header Image Cropping

We have added the ability to quickly crop an image when uploading your Club Membership header. Simply click the image uploader to pick an image: When you pick the image, it will automatically load into this convenient cropping tool that allows you to zoom and move the image so it matches the proper size: Just […]

Shopify and RunSignup Inventory Syncing

Note: We are making this option unavailable to new customers in February, 2022. The volume of usage and issues of inventory and item syncing introduced a 5% error rate, which we are not able to address fully. We have had some customers ask why they can not reconcile inventory exactly. The total available is in […]

Amazon Attribution and RunSignup Insights

Amazon is releasing a hot new tool called Amazon Attribution. It is being very well received by advertisers as a truer way of tracking the source of purchases and website traffic. We don’t want to brag, but we have been doing the same thing since we released RunSignup Insights in April, 2017. Stay tuned because […]