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In its 38th year, the Cape Cod Marathon Weekend delivered an innovative race experience to race participants and their supporting fans with RaceJoy. Hosted by Falmouth Track Club, the race is put on by runners who know what runners truly want in a race experience. The race organizers provided RaceJoy’s full premium experience as a […]
We have added a quick search for your participants to the top of every page on your race dashboard.
We now provide 3 Partner level store reports (store only – not Add-ons). Overview: By Race lists each race and shows the totals: And the individual orders:
As a race director, it is confusing to remember how many free or imported entries you have vs. the ones who paid online. We have added a couple of places to see that quickly – on the main Race Dashboard Actions page as well as on the Participant Report as shown below:
If you are on Manual Payments, you will see an option on your Financial Summary – Payments page for holding payments. Many small races are on Manual payments and may not want the complexity of getting daily or weekly payments and only want to release the funds when they want to. Releasing funds will put […]
We did a database upgrade this morning, and some users may have received an error message during the approximately 1 minute the database was down. If they re-submitted their page everything would continue to process as normal. We upgraded from MySQL 5.5 to 5.6 on our main database, our read replica and our shard servers. […]
We have done a major overhaul on our Financial Reports. The Summary page now gives a quick overview with 3 tabs to drill down on: Transactions – these are focused on the individual transactions that have been processed on behalf of your race. Payments – These are a list of all the payments that have […]
The Urban Bourbon Half Marathon this past weekend in Louisville, KY offered RaceJoy’s live phone tracking and cheer sending for a unique race experience. The race organizers provided RaceJoy’s live tracking and progress alerts as a complimentary service for its participants and spectators. Close to 1,000 people used RaceJoy for the Urban Bourbon Half Marathon. […]
The Race Director, along with RunScore, are the two leading scoring software products used by timers to provide results to races. We recently did a survey of Timers who use The Race Director to learn more about how they use our product (we will be posting survey results on that website shortly). One of the […]
Moorestown, NJ and Boulder, CO – PreRace dba GetEvent.com will be helping existing race registration customers migrate to the RunSignUp platform. GetEvent is transitioning to a new business helping connect organizations buy and sell race events, and will be discontinuing their race registration system once customers are successfully transitioned by the end of the year. […]
This article from the WSJ on RackSpace partnering with Amazon AWS caught my (Bob) attention: Rackspace Hosting Inc., a seller of cloud-computing services, is teaming up with Amazon.com Inc. to make it easier for corporate customers to move computing operations from their own facilities to Amazon Web Services, the retailer’s cloud computing platform. RackSpace had […]
If you have a Triathlon, Cycling or Skiing event, we now offer a nicer URL for you to use on your promotional material. Coupled with the ability to set your own url after the domain, this provides a friendly, memorable URL for you to use with our Free Websites. For example all these URL’s go […]
As more and more ski races use RunSignUp, we have partnered with the US Ski Association to offer membership validation. Setup is simple just like the USA Triathlon and USATF membership checks: During registration, the participant will be asked for their membership number. We provide some guidance if there is not a format match as […]
First Massachusetts Race to Provide RaceJoy Mobile Experience October 20, 2015 – Falmouth, MA – The Cape Cod Marathon Weekend, produced by the Falmouth Track Club, is offering RaceJoy, the road race industry’s leading GPS tracking app. The Cape Cod Marathon Weekend, to be held on October 24-25th, is the first race in Massachusetts to […]
The Philadelphia Inquirer has had a great weekly running column by Jen Miller along with a list of upcoming races. The online version is the Philly.com On The Run blog. We talked with them about their frustration of trying to keep up a race calendar manually, and they decided to try out the RunSignUp Calendar […]
THIS ISSUE HAS BEEN CLOSED. ALL SYSTEMS WORKING WELL. USA Triathlon is having intermittent issues with their infrastructure. For most USAT transactions this should not cause a problem because we batch transactions in the background. However, USAT Annual Members who are trying to enter their membership ID may not be able to be validated. It […]
This past weekend at the Prairie Fire Marathon was the first race in Kansas to offer RaceJoy’s mobile experience. Thanks to race organizers and Fidelity Bank, people were treated to a very unique race experience that included all RaceJoy’s bells and whistles! From official race timed alerts to live phone tracking and cheers, the Prairie […]
The Cooper Norcross Run the Bridge Event presented by AmeriHealth NJ (benefiting the Larc School) is coming up on it’s fourth year with registration on RunSignUp. As Race Day nears, they were looking for some ways to remind runners to sign up. Using the Repeat Participant Report to view runners from previous years who have not […]
The Queen Bee Half Marathon, a women’s half marathon located in Cincinnati, Ohio, offered two ways to track runners at their race this weekend, including official race-timed alerts in their mobile app and GPS live tracking with progress alerts in RaceJoy’s mobile app. Race organizers are the same organizers of the Cincinnati Flying Pig Marathon […]
Turkey Day is coming! We’re not the only ones noticing how many races there are on Thanksgiving Day: the New York Times acknowledged that for hundreds of thousands, Thanksgiving is now a day of running: http://tinyurl.com/qg6scls Turkey Trot Race Directors: There’s a nice little survey at the bottom of the article to find out what Thanksgiving races people […]
We have added the ability to resubscribe recipients to emails at the race, partner and club levels. Occasionally, after a marketing or information email is sent out through the email marketing tools – recipients will accidentally unsubscribe their email from future race/partner/club emails. If this happens and the recipient requests to be “resubscribed” – this can be done under […]
Ever wonder what the mix is of people asking questions? A bit lower on the weekend, but still significant. This is what we see on our support email box over thousands of support queries.
We have made some very nice enhancements to our check-in app reports and downloads under Participants>>View Participants. The participant report now includes a “Checked-In” field. This field is automatically included in the all field download, but you can also customize your default report so the field will show on the main participant screen. We also added the option to […]
We have made a small enhancement to the Repeat Participant Report at the race level. When viewing the report, you now have the option to “Show previously registered participants not registered for this year.” This will populate a report of participants that have participated in previous years, but haven’t yet registered for this year’s event. This […]
We have added the ability to create custom sections that can only be seen by current registrants or existing club members. This is a great feature that will allow you to post information, event and club details that can only be accessed after a registration or club membership is completed. This feature can be turned […]
If you really want to dig more into RunSignUp as a company, and the top offerings that we have, check out Bob’s introduction from our 2015 RunSignUp Race Director/Timer Symposium. The full video is below, or you can skip to the section that you are most interested in: Intro Year in Review Top Ten List […]
We have added the ability for race directors to allow discounts to be reapplied during the event transfer process in participant management. This can be turned on under Participants>>Participant Management>>Event Transfer>>Reapply Discount. Here are a few important things to note about this feature: During the event transfer process, the discount amount from the original registration […]
This last weekend included the 24th year of the Maine Marathon race in Portland, Maine and many finishers took advantage of RaceJoy’s advanced GPS tracking. With more than 800 people using RaceJoy on race day, we had nearly 200 phones live tracked while completing the race. Race participants and supporting spectators received real-time progress alerts at […]
Since we have been approached by several race registration companies to either partner or be acquired, I thought it would be worthwhile to write a blog about registration company valuation. This builds on our Race Registration Market Analysis and Future Trends in Race Registration. This is an important topic for companies in the registration business […]
We have introduced participant cap based pricing. This means that you can set pricing based on the number of participants who have signed up for your events. In the example below the price of $25 is good for the first 18 participants (CAUTION: This may not be exactly 18 for fast selling races. It can […]
We have made some enhancements to the way the Participant to Participant Transfers as a Gift settings work when team set-up fees or team member pricing is turned on for a race. (Note: The Participant to Participant Transfer for Refund settings are still same) When a race uses any special Team Pricing options (under Participants […]
We have added the capability to allow team members to register for an event that has reached capacity, when they are registering for the team’s “Default Event.” The Default Event is automatically set as the event the team captain is registered for. First, under Participants>>Groups/Teams>>Set-up>>Advanced Options enter the “Number of Guaranteed Team Entries.” This is […]
We have updated the Race Search on the RunSignUp site. The one visible change is adding the Event Type. The other change is by eliminating common words from the search like “run” and “race”. Note that we have stayed with our date based order as well as our “soundex” database function that looks for words […]
One thing we frequently hear our Partners warn against is the creation of a Race/Run/Walk for fundraising without fully understanding the creativity and labor required to make such an event profitable. Fundraising events can be labor-intensive time vacuums, but they can also be hugely significant fundraising vehicles when done with the right mix of passion, logistics, and […]
Live Leaderboards allow you to set up kiosks or Internet connected TV’s to display live leaderboards. This allows runners to see results quickly and conveniently. For example (yes, that is our CTO who finished 9th): As soon as results are fed to RunSignUp, they are available to be displayed on the Live Leaderboard. If your […]
We invest a lot in our behind-the-scenes infrastructure. We just completed a fairly major set of projects to improves our resiliency and fault tolerance. In addition, we upgraded the versions of the number of the components we use in our infrastructure. The two coolest things we did (for techies) is improved our SQS Queueing service […]
Free GPS Phone Tracking, Alerts and Cheers October 2, 2015 – Cincinnati, OH – Race organizers of the Queen Bee Half Marathon, to be held on October 10, 2015, are providing participants and spectators an innovative tracking experience through RaceJoy, a RunSignUp product. RaceJoy is the industry’s leading GPS tracking solution that focuses exclusively on […]
We have added a way to simply put either your Instagram #Hashtag feed or User feed photos right on your free RunSignUp Race Website. As shown on the right is shows the latest 12 photos and allows visitors to click on them and open them in Instagram individually. We do caching of these images for […]
We (finally) have free emails for Clubs! This works the same way that Email for Races works. You can view the How To Video here. We ask that you use the email responsibly for things like communicating with Club members and promoting races where you take registration on RunSignUp. The emails do cost us money, […]
We have added a new report to show you the people who come back to your race. If you have multiple years of registration data in RunSignUp (remember you can upload previous years participant information even if this is your first year on RunSignUp), this will show you how many people have run your race […]
