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Top News: Participant CRM Notes Throughout the last year, we have gradually expanded the CRM capabilities at the core of your RunSignUp participant management, making it easy to view current and previous data about participants from a single participant report. Now, you can also track your interactions with them via Notes, a text field that allows race […]
We have released a major update to our race wizard. Here is a quick overview of what was included in this update: Refresh the look of the wizard with a clean modern design. Improve the usability and flow of the wizard. We scrutinized each UI element for improvements. Remove elements that are not needed in […]
People galloped through the Kentucky Derby Festival miniMarathon and Marathon with RaceJoy! The Kentucky Derby Festival is the biggest party of the spring with more than 1.5 million people attending over 70 events. Many people don’t realize that the Kentucky Derby is filled with a weekend filled with festivities, and RaceJoy was fortunate enough to […]
We are happy to announce we’ve redesigned our setup wizard screens to make the process easier and to ensure readability outdoors on race day. Using more vibrant, contrasting colors, you can now get race day ready on site, even on the sunniest of days. We’re excited by the new improvements and think you will be […]
We just did a quick calculation, and we have 35 person years of software development put into RunSignUp so far. We have 12 people in development now, so we should add about another 30% to our existing functionality over the next year (although things slow down as you get bigger). The good news is there […]
Team Captains can easily invite friends and family to join their team with Team Member Invites. Emails with a customizable invitation message and a direct link to join your team can be sent via RunSignUp or your personal email so that your friends can easily sign up for your team. There are a couple of […]
Race Directors can now give Captains the ability to do several things: Allow Team Type to be changed. If there are multiple team types, like a 2 person or a 4 person team. Note that price differences will be ignored. Change Team Gender. For example change from a Male only team to a Co-ed team. […]
UPDATE (4/30/2018): In addition to the steps we discussed below, we also did a refactoring of the code. We implemented a new model to reduce the processing needed to setup new participants and spectators. This new code was used this weekend for several races, including the Kentucky Derby Marathon. We had 2.2 Million configuration records […]
As part of our ongoing efforts to improve our financial and security processes, we are instituting additional controls on new payment accounts. This involves collecting additional information on owners and requiring information be entered by individuals with significant control over the entity. As we have discussed, we are part of the banking network, and require […]
We recently were approved by the telecom carriers to have our own Short Code to support results notifications and emergency txt services for races. We have been using a shared short code service provider. Having our own short code assures us of having the highest bandwidth available as well as continual service from all mobile […]
As part of our UX Manifesto, we have redesigned the login/signuppage.
We have added several new features for Groups or Teams. Event Soft Caps The first one is “Soft Caps”. This is very useful for wave races, for example, obstacle course races. The basic idea is that you may have a cap of the number of people in a wave, but you want their friends to […]
Jeff Bezos Annual Amazon_Letter is out. We have written about it in 2015, 2016 and 2017 since Amazon is a major role model for RunSignUp, as well as the infrastructure that runs our business. As usual, he covers a bunch of amazing statistics. Like AWS Cloud Computing is now a $20 Billion (with a “B”) […]
We have added a powerful new capability to custom questions – having a unique answer. This is very useful for races who want to specify which participant is doing each leg – for example Bob is doing leg 1, Jeff is doing leg 2, Meredith is doing Leg 3. As each of these people sign […]
We are seeing an increase in interest for long distance endurance relay events where runners can share in a challenging, memorable experience together. With this, we’ve been doing a great deal of work with RaceJoy to deliver the features that the teams and that race organizers want that are specific to the unique nature involved […]
Moorestown, NJ – RunSignup is now accepting applications for their 2018 Community Grant Program. The program, in its third year, awards a $10,000 contribution to endurance-related nonprofit organizations. Organizations can be nominated for the RunSignUp Community Grant here through June 15, 2018. The grant supports charities that promote the endurance industry; for example, local youth running programs, training funds for athletes, or the collection of running shoes for runners in developing countries. Requirements for applicants include: All applicants must be a 501(c)3 Non-Profit All nominated organizations must have […]
Moorestown, NJ – RunSignUp, the leading technology provider for races in the US, has released an update to its CRM (Customer Relationship Management) that allows race organizers to better track and manage their participants. The CRM is the core of RunSignUp’s participant management capabilities, creating a single hub for organizers to access all participant data […]
This weekend, the Hogeye Marathon & Relays is taking things to the next level by offering RaceJoy’s advanced tracking and interactive race day features in its 42nd running. With the addition of RaceJoy, participants can get an extra motivational lift by knowing others are tracking them, receiving live continual progress updates and fun, encouraging cheers […]
It’s no secret that the endurance industry is BIG business for charities large and small. While your local charity 5K will likely find that turning a race into a profitable endeavor is a lot harder (and requires a lot more sponsors) than it looks, it is possible to raise money through your events. Fundraising Event 101: […]
In an ongoing effort to help race directors optimize their relationships with participants, we are adding Notes to the RunSignUp CRM. This is very useful to mark notes of why you might have given a refund to a person, or that a person needs special assistance, or is a VIP. Notes are easily added from […]
RunSignUp UX developer Meredith Klein is heading up our first RunSignUp-hosted techgirlz workshop on May 23, 2018. The workshop is for any middle school girls local to our Moorestown office who are interested in learning about creating a website via WordPress. Some details: In this workshop, students will create their own website using WordPress. They […]
RunSignUp has just made it easy to include your own images in our Email Marketing system! No longer will adding images to emails require knowledge of HTML hosting images. elsewhere; they can now be added directly into the email editor. To include images: After clicking on the new image icon, you can click on the […]
We have released a CSV transformation tool to assist with data importing. It is one of our utilities we make public along with a CSV Merge and an Elfscore converter available at RunSignUp.com/Utilities. The new merge utility reads the header of each column and displays them in order as shown below. The transformation tool has […]
Due to changes in the APIs from Instagram, we will be removing the “Instagram User Widget” and “Instagram Hashtag Widget” from our custom content pages. What’s Happening: Instagram shut down several of their APIs that we have used to gather Instagram media to display on race, club, and partner websites. Their replacement APIs are not yet available […]
We’re kicking off an updated series of Customer Highlights with a look at one of the partners we’ve worked with since 2014: Race Day Events. You can view the full case study here, but here’s a quick overview of the challenges they were facing, and how RunSignUp helped them to find solutions: Challenge: Race Day Events’ […]
One of the very first concepts of RunSignUp was that we were NOT in the advertising business. This led to the corollary decision that we did not own or co-own customer data. We made this decision for several reasons. First, we felt it set up natural conflicts of interest. Why would one race want an […]
We have added an easy way for you to include images in your custom content sections of race websites and partner websites. We have added an image upload capability to the editor we use in the Custom Content section. This will be expanded soon to include other areas where we use that editor, such as […]
We have (finally!) made an often repeated request to enable clubs to use specific member numbers that do not change each year. We have given a ton of options, as there seem to be a lot of different ways each club wants to administer their member numbers. Combined with some report restructuring and the new […]
Hi All, We’ve done some more spring cleaning, and applied our new dashboard style to the Club Dashboard: Everything is where you would usually find it, just with a fresh, modern style update. We’re going to be making some small updates to this new dashboard style over the next few weeks. Over the next few […]
Hi All! As a Spring Cleaning exercise, we’ve updated our Race Dashboard with a clean, modern visual update: Everything in the left navigation is the same as before, it just has an updated style. Likewise, everything in the Race Title Tile is still there, just moved around a bit. We will be making minor adjustments […]
WebScorer reached out over the weekend to ask us to update our export feature we introduced several years ago. We now have a CSV export option, and have made the following changes they asked for: 1. Delete the “Name” field in the Webscorer download file and replace with “First name” and “Last name” fields are provided, […]
We have added MailChimp as an other export option from the Participant Report. This allows you to create custom reports and views in RunSignUp to export to your MailChimp lists. You will need to do the MailChimp setup outlined in this blog before being able to export.
We have enhanced the Profile Results view to enable participants to download a CSV of all of their results.
We do a quarterly update on how things are going with RunSignUp (2016, Q1/17, Q2/17, Q3/17 and 2017). The good news is that more races, timing companies, running stores and runners continue to recommend us. And we keep putting out great technology our customers seem to like! Remember to sign up for our annual RunSignUp Symposium – […]
